Measureable Knowledge Management
If you can't read please download the document
-
Upload
peter-h-reiser -
Category
Business
-
view
1.204 -
download
0
Transcript of Measureable Knowledge Management
E-Team_Tools_Picture.sxi
Measurable
knowledge management
with
Web 2.0 technologies
Peter H. Reiser
http://blogs/sun.com/peterreiserhttp://twitter.com/peterreiser
Agenda
08.15-08.20 [Ebneter] Introduction 08.20-09.00 [Reiser] "Measurable Knowledge Management" 09.15-10.00 Team work 1 (30' + 15' discussion )10.15-11.00 [Reiser] "Use of Web 2.0 technologies" 11.15-12.00 Team work 2 (30' + 15' discussion )
Knowledge Management
Knowledge sharing is a good thing BUT...
What is the
business case?
How do I
measure success ?
(My knowledge
is my power.)
What is the RoI?
How is KM integrated
into our CRM strategy
The materials confidential.
Im too busy to
create content.
My time is better
spent generating
revenue.
What is my personal RoI?
Users
Management
Objectives
1. Standardization of the Offering creation, Selling & Delivery Methodologies 2.Seamless integration of KM into business processes 3. Standardized Community Framework to support virtual teams and communities 4. Maximize and measurable re-use of Solution Offerings and Customer projects
Standardization Methodologies
4. Solution Measurement
2. Solution Creation
5. AIM Project Execution & Measurement
3. Solution Publishing
Solution Life cyle
1. Organization Creation
Collaborative Command & Control: P&L & RoI
Integration Business Processes and Applications
Solution Readiness Dashboard Example
Solution Readiness
Field GTM Readiness
KMS Dashboard
Standardized Community Framework
Project Overview
Document tagging
This provides for a comprehensive view of the tools that are owned and supported by Eteam and are used by GSO and CSD
Project Statistics
Lecture 1:
What business metrics could you use to prove
the
business case for
Knowledge Management ?
Results (IC reuse / Win rate)
Results (Hours saved by Reuse)
Artifacts Metrics
Community in a Box
Architecture MethodologyValue SystemCommunity 1Community 2Community nArchitecture
Scalable Enterprise Architecture
How to build vibrant communities
What is in it for Me
Any internal or external community
CE 2.0 consist of three building block CE 2.0 architectureThe architecture is based on reusable web services, standard protocols (Restful, ATOM, WebDAV) and extensible set of web widgets.Community Life cycle MethodologyTo drive a consistent community model, we creating a standard methodology called Community in a Box It describes the tools, roles and psychological dynamics of a community and provides a cook book how to build/sustain and archive measurable communities.Community EquityThe objective is to show you the Social Capital and Trust you gain by actively participate in communities
Architecture
MethodologyArchitecture Community 1Community 2Community nValue SystemCE 2.0 consist of three building block CE 2.0 architectureThe architecture is based on reusable web services, standard protocols (Restful, ATOM, WebDAV) and extensible set of web widgets.Community Life cycle MethodologyTo drive a consistent community model, we creating a standard methodology called Community in a Box It describes the tools, roles and psychological dynamics of a community and provides a cook book how to build/sustain and archive measurable communities.Community EquityThe objective is to show you the Social Capital and Trust you gain by actively participate in communities
Technical Architecture
Attachment Tagging Ontology Blog Search
Rating
Comment
MyShare
My Skills
MyTags
MySocial
MyEquity
MyCommunities
Community Services
Widgets
Web Services Bookmark Feed Syndication
People &
Community
Registry
CommunityEquity
Wiki MyContributions Security & Entitlement Services
(IdM)Social
Graph
We are implementing this architecture in a phased approach.You might have notices that we already integrated theCE 2.0 Rating/Comment, Tagging and Attachment service (myShare with the August release for Cepedia. In addition we launched the CE2.0 search services which is the first ture mashup service by showing the related document types, tags, people, communities and email alias in a single search result.With CE2.0/CEC we launch the first pilot of the Social network services. Go tosurl/ceclive and experience it yourself. Lookup the session content, rate and leave your feedback via session forum. Find your peers on the site and add them as friends...
Architecture MethodologyValue SystemCommunity 1Community 2Community nIf You Build it, Will They Come?Architecture
CE 2.0 consist of three building block CE 2.0 architectureThe architecture is based on reusable web services, standard protocols (Restful, ATOM, WebDAV) and extensible set of web widgets.Community Life cycle MethodologyTo drive a consistent community model, we creating a standard methodology called Community in a Box It describes the tools, roles and psychological dynamics of a community and provides a cook book how to build/sustain and archive measurable communities.Community EquityThe objective is to show you the Social Capital and Trust you gain by actively participate in communities
Methodology
Architecture MethodologyValue SystemCommunity 1Community 2Community nArchitecture
Community Methodology
MMFI Make Me Feel IncludedWhat is the common cause ?Do you
listen to me? Do you understand me?
WIIFM What Is In it For MeCan you provide what I need any time,
anywhere on any device?
MMFV Make Me Feel ValuedCan I trust you? Do you trust me?Do you
value me? How ?
Value System
Architecture MethodologyValue SystemCommunity 1Community 2Community nArchitecture CE 2.0 consist of three building block CE 2.0 architectureThe architecture is based on reusable web services, standard protocols (Restful, ATOM, WebDAV) and extensible set of web widgets.Community Life cycle MethodologyTo drive a consistent community model, we creating a standard methodology called Community in a Box It describes the tools, roles and psychological dynamics of a community and provides a cook book how to build/sustain and archive measurable communities.Community EquityThe objective is to show you the Social Capital and Trust you gain by actively participate in communities
Social Value / Community Equity
Social reputation
Who can I trust ?
What is my status in the community ?
What is in it for me?
Web 2.0 is a user centric phenomena . People can express themselves through blogs, videos, podcast etc. The community decides what is hot through rating,voting, comments. The community creates a dynamic social value system were good content bubbles up and less interesting content bubbles down.. But how do YOU gain reputation and trust in a virtual world ?
Community Equity
CONTRIBUTION EQUITYAttachmentsWikiBlogsIP
SKILLS EQUITY
EnterpriseUserSkills RatingTraining
PARTICIPATIONEQUITYRateCommentRe-useTags
ROLE EQUITY
BusinessProjectsFormalInformal
CQ+PQ+SQ+RQ
PersonalEquity
As part of CE 2.0 we are creating a Community Equity System which shows you to value you generate by actively participating in Online communities. AT CEC we running the first pilot of Community Equity ...How do you participate ?Very simple , go to surl/ceclive and rate for sessions you have visited, provide feedback or adding related content to CEC into your myshare. You will automatically see what Contribution or Participation Equity you have got by going to your myProfle and watch the Personal Equity Widget. Furhermore we have a contest for the most active contributor and participant. You can check the current status on the CEC home page.
Information Equity
Content
Activities
People
createmodifydownloadviewratecommenttag
Personal Equity
my Community Equity
Activities
Me
ContributioncreatemodifyTag
Participationviewratecommentreuse
People
Tag Equity
Info 1IQ=10Info 2IQ=20
JavaTQ=30
RubyTQ=20
Tag Equity
Info 1IQ=10Info 2IQ=20Info 3 IQ=30
JavaTQ=60
RubyTQ=60
Info 4 IQ=40
Tag Equity
Info 1IQ=10Info 2IQ=20Info 3 IQ=30
JavaTQ=60
RubyTQ=60
TQ(Java)=30TQ(Ruby)=20
Info 4 IQ=40
TQ(Java)=30TQ(Ruby)=40
Lecture 2:
What metrics could you use to show
the
Value of Social Networking and Communities
to the Users and Business ?
Use Cases
Show all Contribution Tags of a user ordered by Tag Equity
(Social value of a tag)Objective: Show a users expertise based on
her/his overall contribution
Show all Contributions from user ordered by Information Equity (Social value of an information)Objective: Show a users contributions with the highest social value
Use Cases
Show the top xx information for tag xObjective: List top
contributions
Show the top xx experts for tag xObjective: Automatically calculate expertise of users (our countries with expertise) based on the social feedback they receive on their contributions
Example #'s SunSpace
Total users: (logged in to SunSpace): 31115Total user contributed (> 1 contribution) 3708Total Content: 45089 (SunSpace wiki minus wiki/home/forum/people pages) + Myshare attachments)Contributors versus Consumers: 12% (Pareto's Law )Content Creators from Group :PES: 4624 (10.26%)DES 72 (.16%)CTS 2117(4.7%)Comm Drivers: 17513 (38.84%)
Thank you ...
http://blogs.sun.com/peterreiser
http://twitter.com/peterreiser
Screenshots
SunSpace: MyProfile
SunSpace: Communities
Enterprise Search
Page
Speaker Presentation Name
Sun Microsystems, Inc.
Click to edit the title text format
Click to edit the outline text formatSecond Outline Level
Sun Microsystems Inc. 2000 - 2009
12/15/09
Page
Click to edit the title text format
Presenters NamePresenters TitlePresenters Company
Exact File Name
12/15/09
Page
Click to edit the title text format
Presenters NamePresenters TitlePresenters Company
Click to edit the notes format
Page
Sun Confidential: Internal Only
Business ProcessSolution Offering Services creationOpportunity ManagementBID managementDeliveryMethodologyGT offering process PS service processSiebel/CRM TASAIM AIM
???Seite ??? (???)11.10.2006, 18:27:48Seite /
Business ProcessSolution Offering Services creationOpportunity ManagementBID managementDeliveryMethodologyGT offering process PS service processSiebel/CRM TASAIM AIMSystem of RecordIC ExchangeSiebel CRMAIM KMS
???Seite ??? (???)11.10.2006, 18:27:48Seite /
Business ProcessSolution Offering Services creationOpportunity ManagementBID managementDeliveryMethodologyGT offering process PS service processSiebel/CRM TASAIM AIMSystem of RecordIC ExchangeSiebel CRMAIM KMS Common Community & Knowledge Management framework (Community in a Box)
???Seite ??? (???)06/06/2009, 21:32:11Seite /
