#ghOPEN

Measure What Matters: A Focus on Talent Metrics

KATIE JOSEPHSON

Director, Portfolio TalentThrive Capital

Generation-Defining Businesses

Building Talent Benchmarks

28%

36%

36%

Across Growth Stages

54%36%

10%

Geographically Distributed

24%

13%

9%18%

13%

23%

DiverseIndustries

Series D+

Seeds to Series A

Series to B to C

International

NYC

SF

D2C/ecommerce/retail

FinTech

Healthcare/Wellness

Marketplace

Other Tech

Enterprise SaaS

AGENDA

Industry benchmarks

Insights and outcomes

How to build a strategy tailored for you

Next steps

%Gender & Ethnicity by Level & Function

Diversity & Inclusion

72-79+Engagement in

Culture Amp*

Employee NPS

10-18%

Attrition

Company Culture & Health

$10k

Cost Per Hire

80%+Positive

Candidate Experience

85%

Offer Accept Rate

People Team Performance - Recruiting

Time to Fill

3-6 moExecutives

6-10 wksEveryone else

Variable

Hires

Recruiting Scorecard Deep Dive

QUARTERLY HIRING TARGETS

Tech: 4-6

Business: 8-12

Ratios: 3 Recruiters : 1

Sourcer : 1 Coordinator

360 FEEDBACK

Surveys from hiring managers, Talent team, and candidates

CANDIDATE SOURCES

Split among referrals, outbound, inbound, and/or agency

TIME TO FILL

Business / tech, executive / everyone else

CANDIDATE FLOW

Candidates sourced and screened/week, % of onsitesto offers, time in each

recruiting stage

OFFER ACCEPTANCE

By recruiter and by hiring manager

DATA ACCURACY

Greenhouse data!

SPECIAL PROJECTS

Coaching/mentoring, process improvement, new tools implementation

Headcount Planning for Thoughtful Growth

RecruitingTalent Development:

Engagement, Diversity & Inclusion

Talent Development: People Ops

Employee Experience

Team Recruiters Recruiting Coordinators

Recruiting Programs & Ops

HR Business Partners L&D D&I Benefits

AdminAnalytics &

CompensationTools &

Compliance Events Workplace

Team Ratio

1:30 Recruiter:Reqs

(>12 Reqs for Remote Recruiter)

1:3 Coord:Recruiter

1:200 Program Spec:FTEs

1:100 HRBP:FTE

(>50 FTEs for Remote HRBP)

1:300 L&D:FTE

1:300 D&I:FTE

1:200 Benefits Admin:

FTE

1:250 Analytics:FTE

1:500 Compliance:

FTE

1:300 EE:FTE

1:150 EE:FTE(1 per lease

after 30 FTEs)

Case StudyPeople Team Headcount Across Areas

Partnered with hiring managers on top of funnel sourcing goals01

Data to Drive Hiring Diversity

Check for variance in candidate drop-off rates02

Rooney Rule03

Inclusive onsite interviews04

6 month Management Training program with 10 modules01

Data to Enhance Management Performance

Facilitated by mix of internal leaders & external consultants

02

Bidirectional survey feedback – managers rate program; direct reports give manager feedback

03

Early Stage Company / Startup

• Reqs filled / demand

• Offer accept rate %

• Cost per hire

What Data to Collect (by company stage)

Company Health Recruiting HR / People Ops

Scaling / Growth Stage Company

• Employee NPS • Candidate experience • Survey team for HR service feedback

• ROI calculation on initiatives / tools

• Attrition

• Diversity

Create a simple scorecard with your team including quantitative & qualitative measures.

Scorecard01

Ideas for Next Steps

Clarify ownership beyond Recruiting/People teams – for executives and hiring managers.

Ownership02

Share insights and unique stories with your leadership teams.

Share03

Questions