MDM Enrolment Guide iOS eng -...
Transcript of MDM Enrolment Guide iOS eng -...
Enrolment Guide/Fujitsu’s Managed Mobile service for devices with iOS operating system For: General 18.02.2019
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Enrolment Guide Fujitsu’s Managed Mobile service for devices with iOS operating system
Set up and enrolment of Fujitsu’s Managed Mobile service from a link delivered via App Store
MDM Enrolment Guide iOS eng / Fujitsu’s Managed Mobile service for devices with iOS operating system
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Contents
1 General 3
2 Before set up 3
3 Enrolment 3
3.1 Security Policies 8
3.1.1 F-secure Freedome 9
3.2 Email settings native client 11
3.3 Secure Mail via Fujitsu Managed Mobile Premium service 12
4 Xenmobile Self Help Portal 13
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1 General
Fujitsu’s Managed Mobile service manages customer's smartphones, tablets and other mobile devices, and the applications
and settings within them. The service ensures that users have consistent, reliable and secure access to enterprise data and
applications. It uses standardised services, management tools and methods to ensure corporate security and compliance
regardless of the user's location. Settings enabled on different device models and operating system (OS) versions may vary
as the configurations are dependent on the OS capabilities.
During the enrolment, the device is pre-configured for corporate use using the predefined pre-installation package. A
typical setup includes the enforcement of organization’s security policies on the mobile device (e.g. device lock
code/passcode and requirement of complex passwords) and setting up corporate push email account for the user.
This document explains the typical set up and enrolment process for devices with iOS operating system using mobile data
connection.
If you have any questions about this service, or you need assistance during the set up process, please contact your Service
Desk.
2 Before set up
Make sure you have a working connection to the internet. You can try to browse the web with your mobile device to check
whether the web pages are available. If Internet connection is not available, please consult your network operator to get
the correct settings for your device.
Remove any existing corporate Microsoft Exchange ActiveSync accounts that you may have configured on your smartphone.
3 Enrolment
1. Go to Menu > App Store
2. Tap Search from bottom right
3. Seach for Secure Hub by Citrix
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4. Tap Install/’cloud image’ and wait for
the might be prompted for your “progress
bar” to complete You iTunes password
5. Tap Open. You can also launch the
Secure Hub from your Home screen
6. Tap Allow
7. Authenticate yourself by entering your
MDM username as provided in the
welcome email and tap “Next”
8. Tap Yes, Enroll
If autodiscover does find your server, you will be taken to step 9.
If autodiscover fails to find your server automatically, you will be prompted to enter the server address which can be found
in the welcome email (step 8a)
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8a. Fill in your server address
9. Enter your MDM username if needed
and the associated password (see your
welcome email). Tap Next
10. Press “Allow”
11. Press “Close”
12. Press home button then go to device
Settings
13. Press on install Downloaded profile
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14. Tap install
15. Tap install
16. Tap Install
17. Tap Trust
18. Tap Done
19. Press the device home button and
back to Secure Hub
This page contains information for Managed Mobile Premium service users. If Citrix PIN is not asked after last step, you may skip this page and continue from the next page.
The Citrix PIN feature simplifies the user authentication experience when logging on to the secured wrapped apps, keeping users from having to repeatedly enter another credential like their Active Directory user name and password.
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Enter Citrix PIN
Repeat Citrix PIN
IMPORTANT
Although you have now successfully enrolled your device to the Managed Mobile service, your customer specific applications
and security policies will be automatically downloaded to your device. You will then need to follow the appropriate sections
below. PLEASE NOTE Only common applications and security policy examples are documented from 3.2.1 onwards, so you
may need to skip past sections which are not relevant and therefore not shown on your device.
If your corporate applications and policies are not documented below, please contact your service desk.
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3.1 Security Policies
1. A Passcode Requirement message is displayed. Tap Continue, enter a new passcode (minimum number of
digits/characters depends on you corporate policy) and tap Continue. Re-enter your passcode and tap Save.
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3.1.1 F-secure Freedome
Your company might have opted to purchase F-secure Freedome VPN solution. The Software gives you option to enable VPN protection for your data traffic. This protection will encrypt your traffic and masks your IP so that your device IP is never sent to a website/service while the Freedome VPN is switched on.
1. F-secure freedome will be delivered to your device automatically. Once the application has been installed, open the application by tapping the icon. Once on the app you will get short introduction on the app abilities, scroll to the fourth screen on the rifgt and choose “Start using Freedome”
2. Accept the terms of service. Once on the main menu of the app you can start the data traffic from large button on the middle of screen.
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3. When you enable the proctection for the first time you will be asked if a VPN profile can be created. Choose Allow and enter your passcode.
4. Once the above is done the service is ready to be used.
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3.2 Email settings native client
1. To finish the ActiveSync email configuration, the device asks for the email password. When a Password Required message
is displayed, enter your Email password and tap OK.
If you are not prompted for password, open Settings > Password & Accounts > Your Exchange account > Account and enter
your password.
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3.3 Secure Mail via Fujitsu Managed Mobile Premium service
Secure Mail is an enterprise email, calendar, and contacts client that provides secure access to corporate email and
attachments. Secure Mail provides all the features and function of a world class email client, plus the added benefit of
ensuring that your company email and attachments are safe.
Secure Mail is part of the Fujitsu Managed Mobile Premium service, and may be available for you to download from the
Enterprise Application Store.
After launching the Secure Mail client for first time, you will be taken to the account setup screen
First time the app runs Secure Hub will
need to authorize the app. So Press
Authorize
The app supports automated login
function which will login you
automatically, if the auto-login fails, you
will be prompted to fill in your password
manually
Press Allow, if you would like to receive
notifications from Secure Mail when
receiving new mails
The installation is now complete and initial synchronization of mails, calendar items and contacts begins.
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4 Xenmobile Self Help Portal
Once you have enrolled your device you can use your workstation’s browser to manage your mobile device. Open you
workstation’s web browser and type in the self-service portal URL address given in the Welcome email. A login screen is
displayed.
Type in your Username and Password. Click Sign in.
On the portal you can view your mobile device information. You can lock, wipe or locate your device.
Locking is an action that will send a lock command to the device.
Unlock is an action that will temporarily unlock the device if it is locked by Lock command
Selective Wipe is an action that will wipe the company applications and configurations deployed to the device but leave
your private applications, photos etc. as before.
Wiping is an action that will wipe all data stored on the device and restore the factory settings.
Locating is an action that will locate the device using GPS provide the GPS is active on the device. To make sure that you can
use this feature please following instruction below (only you can see the location of your device, the administrators will NOT
be able to see your location)
Log out
On the right top corner you tap ‘Sign out’ when you want to leave the portal
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