Healt h and Social Services

Navigat ion Guide

Im por t ant Phone Num bers

If you...

- have an emergency: 911

- have health questions: Info-Santé: 811

- have concerns about elder abuse: 1-888-489-2287

- want to contact your CLSC:

CLSC Côte-des-Neiges: ........ 514-731-8531

CSSS Cavendish.................514-484-7878

(includes CLSC René Cassin + CLSC Benny Farm)

CLSC de Lasalle........................514-364-2572

Figure 131Created by McGill Ingram School of Nursing Students

About this booklet..........................................................3

ACDPN & CDNBCA .........................................................5

Family doctor .................................................................7

Doctor appointments....................................................9

Nurse appointments ...................................................11

Blood tests ....................................................................12

Cancer & Diabetes Screening......................................14

Stroke .............................................................................15

Heart attack ...................................................................16

Fall prevention program .............................................17

Cummings Center .........................................................18

Seniors Day Center .......................................................18

Alzheimer 's ....................................................................19

Mental Health ................................................................20

Elder Abuse.....................................................................21

Housekeeping ................................................................23

SARPAD ...........................................................................23

Wills and Legal services ................................................23

We Care...........................................................................24

Nutrition.........................................................................25

References......................................................................26-27

Important numbers ......................................................31

Cont ent s

30

Not es

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Not es

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Figure 2

About This Book let

Getting the health care you need can be hard. Especially if language makes it difficult to find what you are looking for.

In this booklet, you will find information about useful services in the Côte-des-Neiges, Notre-Dame-de-Grâce and LaSalle areas and how to get them.

In partnership with ACDPN and the Côt e-des-Neiges Black Com m unit y Associat ion , we have created this tool to make health care easier to use.

* Disclaim er

Please note this booklet is produced by nursing students from the Ingram School of Nursing, McGill Universit y. Although we strive to ensure the product is accurate, ethical and credible, by using this booklet, the user is responsible for possible errors, omission and outcomes that can be present inadvertently.

3 Figure 8 28

Cont inued References

The Arthritis Society. (2017). Home. The Arthritis Society. Retrieved from http://arthritis.ca/home

SARPAD. (2017). Services. Services d?accompagnement et de répit aux personnes âgées à domicile. Retrieved from https://sarpadqc.wixsite.com/sarpad/services

Tracom. (2017). Services. Tracom-Centre de Crise. Retrieved from https://www.tracom.ca/services

WeCare. (2017). Services. WeCare-Part of CBI Home Health. Retrieved from https://www.cbi.ca/web/we-care-home-health-services

Im age References

Figure 1: Scott, Latham (Photographer). (2008). Montreal city view. [Photograph]. Retrieved March 8th, 2017, from www.stock.adobe.com

Figure 2: Business, Monkey (Photographer). (2012). Senior couple walking through autumn woodland [Photograph]. Retrieved March 8th, 2017, from www.stock.adobe.com

Figure 3: Gajus (Photographer). (2010). Telephone [Photograph]. Retrieved March 10th, 2017, from www.stock.adobe.com

Figure 4: CDNBCA. (2017). Côte-des-Neiges Black Community Association. [Logo]. Retrieved March 13th, 2017, from www.cdnbca.org

Figure 5: Yanik,Chauvin (Photographer). (2014). Healthcare [Photograph]. Retrieved March 10th, 2017, from www.stock.adobe.com

Figure 6: Catwomen (Photographer). (2011). Mental health symbol [Photograph]. Retrieved March 5th, 2017, from www.stock.adobe.com

Figure 7: Tanya, Stock (Photographer). (2010). Cleaning service. Bucket with sponges, chemicals bottles and mopping stick. Rubber gloves and towel. Household equipment [Photograph]. Retrieved March 8th, 2017, from www.stock.adobe.com

Figure 8: Jung, Michael (Photographer). (2011). portrait of african female healthcare worker with senior couple at home [Photograph]. Retrieved March 4th, 2017, from www.shutterstock.com

Figure 9: ACDPN. (2017). African Canadian Development and Prevention Network [Logo], Retrieved March 13th, 2017, from www.acdpn.org

Figure 10: Cervo, Diego (Photographer). (2010). Healthy couple enjoying physicla activity [Photograph], Retrieved March 13th, 2017, from : www.stock.adobe.com

Figure 11: P.B., Steve. (Photographer). (2009). Physiotherapy [Photograph], Retrieved March 4th, 2017, from www.pixabay.com

Figure 12: Cervo, Diego (Photographer). (2010). Portrait of sad bald senior man [Photograph]. Retrieved March 13th, 2017, from www.stock.adobe.com

Figure 13: Digitalskillet1. (Photographer). (2015). Healthcare provider. [Photograph]. Retrieved March 14th, 2017, from www.stock.adobe.com

27

If you have any quest ions or concerns about your healt h...

You can call 811 at ANY time to talk to a

nurse.

Dial 811

Press 9 for English

Press 1 for Health Services

Press 2 for Social Services

It 's free and anonymous.

Figure 3

4

Afr ican Canadian Developm ent andPrevent ion Net work (ACDPN)

ACDPN's goal is to build a strong, effective, and

coordinated Black community. They aim to better

protect Black children, support families, and

strengthen communities.

GPS Project

Get t ing Program s t o Seniors

This project finds active senior volunteers to offer

support to socially isolated English-speaking seniors

in the Black community. They will connect seniors

with programs and services that respond to their

needs.

To reach them, call 514-737-3213

Figure 95

ReferencesACDPN. (2017). About us. African Canadian Development and Prevention Network. Retrieved from http://www.acdpn.org/

Aide Abus Ainés. (2017). The elder mistreatment helpline : an essential public service. La Ligne Aide Abus Aînés. Retrieved from http://www.aideabusaines.ca/en/the-elder-mistreatment-helpline-an-essential

-public-service/

Alzheimer Groupe Inc. (2017). Services and programs. Alzheimer Groupe Inc. Retrieved from http://agiteam.org/3/services-programs.htm

Alzheimer Society of Canada (2017). We can help. Alzheimer Society of Canada. Retrieved from http://www.alzheimer.ca/en/We-can-help

AMI-Québec. (2017). Programs and support. AMI-Québec. Retrieved from http://amiquebec.org/programs/

Canadian Cancer Society. (2017). Cancer types. Canadian Cancer Society. Retrieved from http://www.cancer.ca/en/cancer-information/cancer-type/see-all/?region=qc

CDNBCA. Programs. Côte-des-Neiges Black Community Association Inc. Retrieved from http://www.cdnbca.org/

Centre intégré universitaire de santé et de services sociaux du Centre-Ouest-de-l?île-de-Montréal. (2017). Care and services. Gouvernement du Québec. Retrieved from https://www.csssdelamontagne.qc.ca/en/home/

Clinique Médical Diamant. (2017). Walk-in clinic. Clinique Médicale Diamant. Retrieved from http://www.cliniquediamant.com/walk-in-clinic/

Cummings Centre. (2017). Programs. Cummings Centre. Retrieved from http://www.cummingscentre.org/programs

Diabetes Canada. (2017). Quick reference guide: screening & diagnosis. Diabetes Canada. Retrieved from http://guidelines.diabetes.ca/screeninganddiagnosis/refguide

Évasion. (2017). Services. Évasion-Centre de Jour Alternatif. Retrieved from http://centreevasion.com/en/registration/#registration-home

Heart and Stroke Foundation of Canada. (2017). Heart disease and stroke. Heart and Stroke Foundation of Canada. Retrieved from http://www.heartandstroke.ca/

Gouvernement du Québec. (2017). Clinique Santé Medic. Finding a Resource ?Santé Montréal. Retrieved from http://www.sante.gouv.qc.ca/en/repertoire-ressources/ressource/?nofiche=31051

Gouvernement du Québec. (2017). Médicentre Lasalle urgence sans rendez-vous. Finding a Resource-Santé Montréal. Retrieved from http://www.sante.gouv.qc.ca/en/repertoire-ressources/ressource/?nofiche=32916

Quebec Breast Cancer Foundation. (2017). Contact us. Quebec Breast Cancer Foundation. Retrieved from https://rubanrose.org/contact-us

26

Eat bet t er , be m ore act ive!

Do you wish to make changes because of diabetes, hypertension, excessive weight or other health conditions?

CLSC Côte-des-Neiges offers educational programs. The programs are intended to help people understand and manage their disease.

A nutritionist is also available for people who would like to adjust their diet to suit their health problems.

Also, you can visit your local CLSC for consultation with a dietitian.

For more information, contact

CLSC de Côte-des-Neiges: 514-731-8531

CSSS Cavendish: 514-484-7878

CLSC de Lasalle: 514-364-2572

25

CDN Black Com m unit y Associat ion Inc.

CDN BCA aims to provide safe environments to

support the overall health and well-being of

Côte-des-Neiges Black Community. They offer

programs for seniors to promote healthy living.

Seniors Program

The Seniors Program offers many social activities such

as workshops, games, picnics, music, arts and crafts,

and lunches.

Fit ness Class

Designed to build muscle mass, strength and flexibility, improve heart and lung functions, burn calories, etc.

To reach them, call 514-737-8321

Figure 4

6

We Care

Home care services. Registered nurses, personal support workers, and home care staff.

Services available 24 hours.

About $20 per hour

Visit ht t ps:/ /www.cbi.ca/web/

we-care-hom e-healt h-services/hom e

Or call: 514-933-4141 Office hours: 9:00 - 17:00

Figure 7 24

Here's how to get one:

- Have a valid medicare card (RAMQ)- Live at the address indicated on your RAMQ card- You must be a resident of Quebec

To register online, go to this website:

ht t p:/ / gam f.gouv.qc.ca/

Click on "English" on t he t op r ight corner

If you do not use the Internet:

- Register in person at your CLSC and fill out a form at the reception

- Call 811- Press 9 for English- Press 1 for Info-Santé- They can connect you to your closest CLSC- The CLSC can help you fill out the

registration form over the phone

Questions:: 514-484-7878, ext ension 1589

(You can not register with this number)

7

Need a Fam ily Doct or (GMF)?

Housekeeping

If you are over 65, you can ask your CLSC for a referral for housekeeping / cleaning services.

- Ask about: Quebec Financial Assistance Program for Domestic Help Services

- Price based on family income___________________________________________________________

SARPAD

If you're over 55 and need help at home with:

- Getting to medical appointments- Help with groceries- Friendly visits- Free

Visit sarpad.com

Or call: 514-737-2454

6555 Côte-des-Neiges

Office hours:

Mon - Thurs: 9:00 - 12:00 and 13:00 - 17:00

Fri: 9:00 - 16:30__________________________________________________________

Wills and Legal HelpIf you want to learn about different types of wills and how to make them. Or if you have any legal questions.

Call 1-800-668-2473Mon-Fri: 8:30-17:00

23Figure 5

8

Can I cont act you even if I'm not sure if som eone is being abused?

Yes.

Can I call you if i t 's an em ergency sit uat ion?

This helpline is not an emergency service. In emergency situations, you should call 911.

Can I rem ain anonym ous if I call t he helpline?

Yes.

Do you invest igat e when som eone calls you?

This helpline offers help with elder abuse.

They are there to listen and to provide information, support and referrals.

They do NOT investigate situations of abuse.

However, they can direct you toward other people who will get involved, depending on your needs and the situation.

22

Need t o see a doct or?

If you have a fam ily doct or : Call your CLSC to make an appointment with your doctor.

If you do NOT have a fam ily doct or : here is a

list of walk -in cl in ics.

LaSalle

Médicent re LaSalle

Open Mon to Fri

Call 438-320-0333 after 19:45 to receive an appointment time for the next day

La1500, avenue Dollard

LaSalle (Québec) H8N 1T5

514-363-0404

9Figure 13

Elder Abuse HelplineIf you are worried that you or someone you know is

being abused call

1-888-489-2287Available every day 8:00 to 20:00

Figure 1221

You should see a doct or once per year for a check up, even if

you feel healt hy.

Côt e-des-Neiges/Not re-Dam e-de-Grâce

Clinique Médicale Diam ant

Mon to Sun 8:00 to 20:00

5885, Côte-des-Neiges, Room 201

514-731-5994

Clin ique Sant é Médic

5950, Côte-des-Neiges, Room 220

514-733-7381

Appointments available Mon, Wed, & Fri

* Call around 8 am to receive an appointment time for the sam e day

Queen Elizabet h Urgent Care Clin icMon to Fri 8:00 to 20:00

Sat and Sun 9:00 to 17:00

2100 Marlowe Avenue

514-481-4343

10

Ment al Healt h

Tracom

If you or someone you know is concerned about mental health, you can call 27/7 at 514-483-3033

AMI-Quebec

Support for people and families dealing with mental illness. Call 514-486-1448

Figure 6

20

Call your CLSC to make an appointment

If you arrive between 8:30 and 11:00 you may be able to see a nurse without an appointment

Use t his service if you need: 

- vaccinations- care after an injury, illness or surgery - You'd like to talk to a nurse about:

- nutrition- quitting smoking- healthy lifestyle habits

Need t o see a nurse?

11

Alzheim er Societ y

Useful information about Alzheimer?s disease, treatment, and planning for the future.

Visit alzheim er .ca/english/ index.php

or call 1-800-616-8816

Alzheim er Groupe Inc.

Activity Center

- Brain teasers- Physical activities- Creative therapy

Services also available for caregivers.

Visit Agit eam .org

555 Westminster #304

Support line & information

514-485-7233

19

Need a blood t est ?

* Im por t ant :

- Have your prescription paper from your doctor- Have your health insurance card- Have your hospital card (if test is done in hospital)- Call in advance for specific instruction

Blood t est s are of fered as follow ing:

NDG/CDN

CLSC René-Cassin

Thur 7:30 to 9:30

CLSC Benny Farm

Mon to Fri 7:30 to 9:30

Jew ish General Hospit al

Mon to Thurs: 7:30 to 20:30Friday 7:30 to 16:00 514-340-8222

LASALLE

Hôpit al de LaSalle

Mon to Fri 7:00 to 11:30 514-362-8000

12

Act ivit ies

Cum m ings Cent re

Activities and classes for active adults > 50 yrs.

Bridge, languages, crafts, book club

Cost: varies for the session depending on activity.

www.cum m ingscent re.org

5700 Westbury Avenue

514-342-1234

________________________________________________________

Cent re Évasion, Seniors day Cent re

Group activities for seniors who have a hard time getting around

Monday to Saturday 9am to 4pm

www.cent reevasion.com /en/

5701 Décarie boul., Montreal (QC) H3W 3C8

514-738-5151

18

St aying Healt hy

It 's possible to detect certain types of diseases

before you start feeling sick.

These are some common recommendations.

Talk to your doctor about your risk and whether

you need screening.

To learn more about cancer prevention, you can

call:

Canadian Cancer Society:

1-888-939-3333

Figure 10

13

St and up/ PIED for Fall Prevent ion

A 12-week fall prevention class.

Helps people over 65 with balance and leg strength, bone health, and self-confidence.

Group exercises twice per week.

For m ore inform at ion, and program dat es, cont act :

514-273-9591, ext. 6618

Figure 1117

Breast Cancer

For women from 50 - 69, it is recommended that you have a mammogram every 2 years. For more information

Visit ht t ps:/ / rubanrose.org/enor

Call the Quebec Breast Cancer Foundation

514-871-1717 ext 250

Mon to Fri 9:00 to 17:00_______________________________________________________________

Cervical Cancer

For all women, it is recommended that you have a Pap test every 1-3 years

_________________________________________________Colorect al Cancer

Adults over 50 should be screened at least every 2 years.

_______________________________________________________________

Diabet esAdults over 40 should be screened for diabetes with a blood test at least every 3 years.

________________________________________________________________

Ar t hr it is

For information and support for people with arthritis,

visit The Arthritis Society ht t ps:/ / ar t hr it is.ca/hom e14

Signs of a Hear t At t ack

Chest pain : squeezing, pressure,

fullness, pain, burning, heaviness

Sweat ing

Upper body discom for t : neck, jaw, shoulders, arms, back

Nausea: feeling sick to your stomach

Can't cat ch your breat h

Dizziness or feeling lightheaded

What next ?1. Call 9-1-12. Sit or lay down3. Take your nitroglycerin4. Take aspirin5. Rest and wait for help6. Keep a list of your medications in your

wallet

16

F a c e: drooping

A r m s: can't raise one or both

S p e e c h: jumbled, slurred, or

different?

T i m e: call 9-1-1 right away

It is important to call as fast as possible.

Signs of a St roke

If you want to learn more about heart disease and stroke,

Visit: www.hear t andst roke.ca

Or call 811

15