MD AND Speak Up Stamey Annual Meeting/2015...1. I enjoy speaking and training before an audience. 2....
Transcript of MD AND Speak Up Stamey Annual Meeting/2015...1. I enjoy speaking and training before an audience. 2....
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Speak Up!
Enhancing Professional Communication Skills
Jamie Stamey, MS, RDN, LDN, CP-FS
Distinguished Toastmaster
HealthyAndSafeFood.Com
© 2014, Jamie Stamey www.HealthyandSafeFood.com
My 30-Second Commercial
• How do you represent WHO you are in casual conversation?– “It is good to meet you. Tell me about your self.”
• How do you communicate the VALUE of our profession or the business you represent?– “What does a Dietitian do? Tell me about it.”
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Communication Goals
• Inform
• Teach
• Coach
• Persuade
• Inspire
• Reassure
• Confirm
• Advise
• Evaluate
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Your Target Audience
• Upper management
• Medical staff
• Employees
• Clients
• Students
• Sales
• Media
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Today’s Goals
• Categorize communication types and skills.
• Appraise personal communication skills.
• Identify PDP opportunities to enhance YOUR competence and skill in professional communication.
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Types of Daily Communication
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Types of Daily Communication
• Verbal– Daily job skills
• Clients, students• Medical staff• F&N staff• OTJ/informal training• Phone calls
– Planned/formal• Business events• Media
• Non-verbal– Eye contact, gestures– Facial expressions
• Written– Chart notes– Reports, evaluations, SOPs– E-mail & correspondences– Manuals, books, articles
• Listening
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Communication Styles
• Donna Beegle, PhD.
– Oregon Environmental Health Specialist Network (EHS-Net) Communication Study Oct 2004
– FDA Satellite Broadcast Nov 2006
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Print-Culture
• Are literate, educated
• Knowledge is “outside” the knower– Get information through reading
– Receive info in detached, “linear” style
• Use lecture format and little interaction
• Value time as a priority over developing trust– Say what you have to say and move on
• Examples?
• MDs, RNs, RDs, management staff, media, government, some clients
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Print-Culture
• You don’t understand me or my job
• You talk over my head or down to me– Use big, fancy words
• You don’t take time; never listen
• You tell me only once and don’t show me
• You never look at me
• You are only here to “police” & “catch” me
The “Oral-Culture” Perception
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Oral-Culture Socioeconomics
• 62% <$15K income, 22% $15-25K
– Federal Poverty Guideline $18,800
• 42% GED, 28% HS diploma
• Typically read:– 29% Tabloids– 18% Comics– 5% Newspapers
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Oral-Culture Socioeconomics
• Achieving Results
• My Job = Food & Rent
Self-Actualization NeedsMorality and problem solving
Self-Esteem NeedsConfidence, achievement, respect for self and others
Belonging & Love NeedsAcceptance by family, friends and peers
Safety NeedsSecurity of employment, health, family and property
Basic Physiological NeedsFood, water and shelter
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© 2014, Jamie Stamey www.HealthyandSafeFood.com
Oral-Culture
• Receive most information by – “Word-of-mouth”. – When I need to know I “ask”– Struggle with literacy
• The knowledge & knower are one– Valued when I trust you or live it daily– All else is short term memory
• Rote memorization to “pass the test”• If not used in daily life, it is discarded
• Examples?• Many clients, some food handlers & staff,
media ‘target’ audience
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Oral-Culture
• “The information is there; they are just too lazy.”
• “They don’t care.”
• I see my boss do the task incorrectly.
• I get reprimanded when I take the time to do it right.
• When it is busy I can’t do it by the book.
• I need someone to show me, not tell me.
“Print Culture’s” Perception
“Oral Culture’s” Perception
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Most likely to value a message when
• Given by someone they trust
• Information given verbally
• Familiar words & examples relate to “lived” experiences
• Told in vivid, emotionally impactful story
• Behavior is shown and repeated often
• Recognized and rewarded
Each Communication Type
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Self-Assessment
• Rate yourself as a communicator
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Self-Assessment
1. I enjoy speaking and training before an audience.
2. I feel comfortable and confident when delivering training sessions and presentations.
3. I prepare thoroughly for every speech or training event including development of clear learning objectives.
4. I always consider the audience’s diverse learning styles and perspectives when planning a training event.
5. I plan for audience interaction and new skill practice.
6. I am able to organize my thoughts in a clear, logical order.
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Self-Assessment
7. I am able to deliver sessions without depending heavily on notes.
8. I speak with sincerity and enthusiasm.
9. My speech delivery is free of distracting filler words, such as frequent ah’s or um’s.
10. I am able to think quickly and respond clearly during question and answer sessions.
11. My gestures, body movements, eye contact, and facial expressions are natural and appropriate.
12. I am confident of my knowledge on each training topic, and on relevant industry-related information.
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© 2014, Jamie Stamey www.HealthyandSafeFood.com
Communication Skills
T Trust and relationship building
R Relate to the context of my world
U Understandable language
S Show me
T Tribute: reward and recognize
© 2014, Jamie Stamey www.HealthyandSafeFood.com
T - Trust
Trust & Relationship building: – 80% of communication is non-verbal
TRUST
80-90% of communication is non-verbal
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Body language builds trust.
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© 2014, Jamie Stamey www.HealthyandSafeFood.com
T - Trust
• Open, approachable body stance & gestures
• Make eye contact and smile
• Small talk (Greeting/Acknowledgement)
– Establish common ground
– Non-punitive, to “help you”
• Polite, pleasant and professional
• Verbal tone– “We” replaces “You should”
TRUST
© 2014, Jamie Stamey www.HealthyandSafeFood.com
R - Relate to Me
• Relate to the context of my job/life– Real experiences, real people
– Stories, examples and sayings
• Emotional impact
• Tabloids
• Have an “Oprah moment”– Relate to “WIIFM”
– Usable in daily life
– FDA Oral Culture Learner Project
TRUST
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Based on a real outbreak…
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© 2014, Jamie Stamey www.HealthyandSafeFood.com
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U - Understandable Language
• Use simple, familiar words– Technical jargon ► everyday words
• Pathogens ► “Germs”
• Hypertension ► “high blood pressure”
• Time/Temp Abuse ► “hot food hot, cold food cold”
• State simply
• Reword, rephrase
• Repeat (in as many ways as possible)
TRUST
© 2014, Jamie Stamey www.HealthyandSafeFood.com
S - Show Me!
• Interactive learning
• Demonstrate the behavior
• “Chunk” or group procedures
• Allow hands-on practice to apply the skill
• Model best practices– Coaching
TRUST
© 2014, Jamie Stamey www.HealthyandSafeFood.com
T - Tribute
• Tribute: Reward and recognize– Words of praise
• “Terrific”, “That’s great”, “Well done”
– Brag to their boss
– Pat on the back (with caution!)
TRUST
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© 2014, Jamie Stamey www.HealthyandSafeFood.com
T.R.U.S.T. Summary
• Establish caring rapport
• Provide usable, memorable content
• Use simple language
• Use demonstrative gestures
• Use conversational voice
• Show me!
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Communication Skills
T Trust and relationship building
R Relate to the context of my world
U Understandable language
S Show me
T Tribute: reward and recognize
© 2014, Jamie Stamey www.HealthyandSafeFood.com
What about a speaker makes their message seem valuable?
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© 2014, Jamie Stamey www.HealthyandSafeFood.com
Use of Speaker Techniques
• Movement
• Posture
• Facial Expression
• Body Language
• Gestures
• Eye contact
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Elements of Vocal Delivery
Enthusiasm & Passion
• Pitch
• Pace
• Pause
• Volume
Pronunciation and Articulation
Bueller?Bueller?
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Let’s Practice!
• Voice quality
• Eye contact
• Gestures
Mary had a little lamb. It’s fleece was white as snow.
And every where that Mary went, the lamb was sure to go!
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© 2014, Jamie Stamey www.HealthyandSafeFood.com
Enhancing Your Skills
“Oral communication skills count.” Tom Peters
author of In Search of Excellence and
The Pursuit of WOW
© 2014, Jamie Stamey www.HealthyandSafeFood.com
PDP Opportunities
• Goal: “Expand professional presentation, communication, counseling & training skills:
Learning need codes:
– 1000 Professional Skills
• 1090 Media skills
• 1130 Verbal communication/presentations
– 6000 Education, training & counseling
• 6020 Counseling, therapy & facilitation skills
• 6080 Training, coaching & mentoring
– 7040 Consultation
– 7150 Negotiation
– 7210 Sales
© 2014, Jamie Stamey www.HealthyandSafeFood.com
CPE Opportunity
• Professional Development Portfolio-PDP– “Sponsored Independent Learning Contract”
– Local, Academy and national groups, seminars, self-study & workshops.
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© 2014, Jamie Stamey www.HealthyandSafeFood.com
Sponsored Independent Learning Contract
• Described in Step 4 of CPE Log
“Toastmasters has played a tremendous role in building my self‐confidence & communication skills.”
Tom Peters author of In Search of Excellence and
The Pursuit of WOW
© 2014, Jamie Stamey www.HealthyandSafeFood.com
What is “Toastmasters”?
• A world-wide non-profit organization– 292,000 members in 14,350 clubs
in 122 countries
• A proven – and enjoyable! – way to practice and hone communication and leadership skills.
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© 2014, Jamie Stamey www.HealthyandSafeFood.com
The Typical Meeting
• Table Topics (impromptu speaking)
• Prepared Speeches
• Evaluations
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Meeting Roles
Speaking Skills• Toastmaster (emcee)
• Speakers
• Table Topics Master
• Table Topics Speakers
• Joke/Tip Master
• Evaluators
Feedback & Listening• Grammar roles
• Counter
• General Evaluator
• Evaluators
• Timer
Also Vitally Important!• The Audience
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Competent Communicator
Ten prepared speeches build key skills
• #1: The “icebreaker”
• Speech organization
• Gestures & eye contact
• Vocal variety
• Persuasive speaking
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© 2014, Jamie Stamey www.HealthyandSafeFood.com
Sponsored Independent Learning Contract
Competent Communicator (CC)
• 10 speech projects in manual– 10 meetings as speaker
• Development/rehearsal
– 10 – 20+ CPEs
– Manual & contract signed by club VP-Education
– CC issued by Toastmasters International
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Jamie’s PDP Activity Log
For a Sponsored Independent Learning activity, CDR requires you to list the Sponsor name and contact information (phone #, email, & mailing
address) on the Log under "Activity Title".
© 2014, Jamie Stamey www.HealthyandSafeFood.com
TI’s Educational System
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© 2014, Jamie Stamey www.HealthyandSafeFood.com
Advanced Communication
• Speeches by Management
• Persuasive Speaking
• The Professional Speaker• Speaking to Inform• Facilitating Discussion• Technical Presentations• Specialty Speeches• Public Relations• Interpersonal
Communication
• Communicating on TV
• Humorously Speaking
• Storytelling
• Entertaining Speaker
• Special Occasion Speeches
• Interpretative Reading
What is your interest or passion?
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Leadership
• Serve in various club meeting or state leadership roles to build– Listening & critical thinking
– Time management
– Organizing & delegating
– Motivating people
– Mentoring & feedback
– Team building
© 2014, Jamie Stamey www.HealthyandSafeFood.com
TI’s Educational System
Jamie on July 1, 2010
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© 2014, Jamie Stamey www.HealthyandSafeFood.com
Enhancing Your Skills
• www.Toastmasters.org - find a club!
– Competent & Advanced Communicator
• Professional Development Portfolio-PDP– “Sponsored Independent Learning Contract”
© 2014, Jamie Stamey www.HealthyandSafeFood.com
www.Toastmasters.org
© 2014, Jamie Stamey www.HealthyandSafeFood.com
www.Toastmasters.org
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Questions?
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Key Points
• As Nutrition Professionals we can
– Communicate in a meaningful & confident way
– Enhance & practice our skills using inexpensive and local resources.
– Use PDP opportunities and fulfill CPEs in professional communication
© 2014, Jamie Stamey www.HealthyandSafeFood.com
Contact Information
Jamie Stamey, MS, RDN, LDN, CP-FSFood Safety, Training, Applied Nutrition
704.576.7302www.HealthyAndSafeFood.com
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© 2014, Jamie Stamey www.HealthyandSafeFood.com
Communication Styles
• V – Visual (seeing)
• A – Auditory (hearing)
• K – Kinesthetic (doing)