Presented byA mobile solution

With over

we know solutions.300 properties under contract,

We provide hospitality brands with a cross-platform, mobile-to-web software solution that allows for a better understanding

of their guests while significantly improving their client engagement. Our solution provides connection with your client

pre-stay, during stay and post-stay and captures key usage data through our mobile app in order to (a) profile a guest (b)

cement guest loyalty through a mobile engagement, and (c) acquire consumers directly via an internal booking engine.

The MConcierge mobile app, has been our flagship product since 2009.

A customizable, skinnable mobile application in iPhone/iPad native format

(available on the App Store) and mobile web format, as well as a complete

administration system for content management and an integrated order

management system. This WebOrderManger system allows guests to order

food and beverage and other hotel services from their mobile device

(on/off-site) MConcierge systems can stand-alone, or integrate to PMS and

POS systems for efficiency and process simplification.

Our latest benchmark achievement GuestDriven - Guest Relationship

Management (GRM), is a comprehensive guest engagement information

system, which leverages transaction history, mobile application usage, social

connectedness, and gamification to give the hotelier a customer profile that

they have never had before, including trends, likes/dislikes, and social

interaction to allow for a more customized guest experience.

On behalf of MConcierge Systems we would like to propose to your

organization a holistic mobile, web, and tablet solution that fits the needs of

all your stakeholders - guests, staff, and owners alike.

The MConcierge solution is offered on iPhone, iPad, and via mobile browser for

other devices. The MConcierge solution is highly Social-network aware, providing

RSS feeds, Twitter and Facebook integration, and the ability to push Events and

Promotions to users, and optional Banner ads to allow additional revenue

generation. Recently announced advancements include points program integration,

and guest relationship management features.

With MConcierge, a guest is never offsite. During this time, we have learned that

hospitality brands are most often looking for a ‘pre-stay’ and ‘on-premise’

cross-platform solution that is transaction-driven by consumer behavior. This

behavior integrates into the core IT infrastructure and builds real-time guest profiles

using lifestyle indicators, social interaction and hotel stay activity.

MConcierge is working to redefine the way hospitality brands communicate with

their guests. With real-time data collection via social media and mobile devices that

are centrally-connected to a guest’s profile, hospitality brands will communicate

directly with a guest during any period of their stay using personalized, targeted

campaigns. These campaigns will be triggered by and aimed at guests using

profiles built from their online social activity data. Our platform will track,

consolidate and save a guest’s preferences. It will be activated through a unique

algorithm based on a guest’s analytics.

Our Solution

Features

Our solution includes a task management and ordering system that can integrate into hotel IT infrastructure, PMS and other 3rd party software.

Avoid the limitations of a platform-specific system. MConcierge provides both native iOS and .MOBI solutions for all smartphones and tablets!

Keep in touch with your guests even when they’re outside your hotel. A guest spends on 10% of their time On-Site!

Mobile Amenities Platform

Cross-Platform Solution

Social Connect API

Campaign Manager and Mobile Booking

Real‐time data collection via social media and mobile devices that are centrally‐connected to a guest’s profile in GuestDriven.

The next level in managing your property.

WebOM

Stay organized.Never lose an order again. Escalating function insures that staff and management are aware of all tasks.

A green solution.Eliminate pen and paper by integrating WebOM into your front office, and say goodbye to jotting down information in loose scraps and notebooks.

Manage multiple properties.WebOM can give you access to any property at any time using a single platform with drop down tabs.

WebOM is web-based and can be run on any platform.Management can check the status of their property from any web based device at any time.

WebOM is a mission critical platform to expedite orders

and services and keep track of employee response time.

Web-based.

Services like engineering, housekeeping, room service, and extended stay are all available.

Set your escalation times and means of notification (text, email).

Draw down reports and browse history for work cycle analysis.

WebOM tailors for any size property and is deployed in hotels with 35 rooms and up to 750 rooms.

Complete customization.

Know more about your guests.SocialConnect

With the touch of their finger tip, guests offer your property metrics about themselves such as their age, gender, marital status, employment information, and net worth of guests. And that is only the beginning!

Better guest metrics.Considering that more than 66% of guests use social media while travelling. With the Social Connect tool, your property gathers data such as favorite restaurants, shows, personal interests, recent check-ins at venues and much more.

Guests On The Move.

No more questionnaires. The Social Connect provides the same information on your guests without all those questionnaires!

Ease Of Mind.

The guest data gathered from the Social Connect tool makes it possible for properties to identify specific, quota based, augmented promotions. Long gone are the days of promotions only sensitive to specific time periods.

Real-Time Promotions.

The Social Connect offers up important details that allows the property to make every stay as personalized and guest-centric as possible. Word-of-mouth is enhanced thanks to more individualized services provided to each guest.

A Personalized Stay Experience.

Knowing the most amount of information on a guest before they check-in at your property will become an industry standard as it has already been established with the use of PMS and CRM systems by property owners and managers around the globe. The speed of business will continue to accelerate MConcierge’s vertically integrated hospitality solution.

Being the praised venue that you want to be starts with a full stay guest experience, from a guest’s pre-stay to post-stay status.

Know your guest in real-time.

Reap the benefits of knowing the most about your guest by first capturing valuable background information.

GuestDriven is like having a team of social secretaries keeping you informed about your guests.

Is the guest you wish to profile a foodie? A sports fan? A fashionista? Perhaps your guest has a personal blog. They may be art lovers or haters. Going to a concert may be their favorite past-time.

In any case, GuestDriven will tell you.

Campaigns will effectively make special recommendations to your guests, based on the information that GuestDriven provides. These recommendations are then sent out via automated emails.

You don’t even have to write the email yourself, GuestDriven takes care of everything!

Features

Engage the right guests at the right time.

Know your guest before they check-in

View your guest’s profiles

Engage your guests more effectively

Turn a one night stay into a lifetime fan

of hotel guests check social sites before booking.

60%A returning guest spends 33% more than a first time guest.

33%A guest spends only 10% of their time on-site.

10%

Frictionless connections using Social Connect +

OpenGraph.

Multi-property capabilities. Simple and uncomplicated user interface.

Maps, directions and programmable guest

iteneraries.

Multi-level, 100% customizable structure.

* All systems are branded to your organization’s colors

R.O.I. MConcierge

Percentage of guests using the application

25%Increase in hotel services ordering

17%

Increase in hotel restaurant reservations

8%Increase in average restaurant check size

8%

Increase in guest service efficiency

60%

Increase in room service ordering

14%

Increase in direct marketing revenue

17%

Here’s who’s rolling with us:

SOHOGRANDHOTEL

TRIBECAGRANDHOTEL

MONTREAL

Here’s who we’re rolling with:

4475 Saint Laurent Blvd, Suite 302Montreal, QuebecH2W 1Z8Canada888.770.2217www.mconciergesystems.com

Scan the QR code to see a demo system.