McLeod News -- October 2011

McLeodnewsOCTOBeR 2011

c a r i n g i n t e g r i t yp e r s o n q u a l i t y

McLeod Values in Action5 CARInG: Overcoming weight-loss barriers6 PeRsOn: welcoming new Physicians7 QUALITY: Therapist known internationally8 INTEGRITY: KomenAffiliatepartnership

2 service excellence3 Accolades4 sylvester Award

9 Looking Ahead10 Making Rounds11 Hip Hank

Wellness — it is a state of mind and body. But those two go together and have an effect on each other — if one improves, often, the other does too.

Since last year, numerous staff members at McLeod Health have found the motiva-tion to make wellness changes in their lives. They have lost weight, improved or controlled medical conditions, changed their financial situation, started an exer-cise program, and are feeling alert, rested, confident, and energized.

These “wellness winners” are speaking out about what motivated their successes.

Renee Anderson, senior health-care recruiter in Human Resources at McLeod Regional Medical Center, says the Living Well program “got me off the couch to exercise and make better choices in my food selections.” She has lost 50 pounds.

Because she is so competitive, the challenges have helped to motivate her to develop her routine into a lifestyle change that she can continue, Anderson says.

Having completed the Financial Peace program, Anderson also knew the value of saving on her benefits costs by accumulating the 200 points needed to get discounts for the coming year. “End result: better health, better wealth, happy girl,” she said.

Cedric Jackson, a supervisor in Procurement Services at McLeod Regional Medical Center, has lost so much weight (77 pounds) that he looks like a totally different person. (Ask him to show you his “before” photo.)

Jackson calls the health screenings a “wake-up call” that saved his life. “I knew

Renee Anderson Cedric Jackson Michell Jackson Mary Roberson

I was unfit, but I got my results and saw I was high-risk in multiple categories.”

He started a “healthy journey” and im-proved his health scores last fall. “I have so much more energy and feel great,” he says. “Had it not been for the McLeod health screenings and wellness program, I would not be where I am today.”

Michell Jackson, a tech in Environ-mental Services at McLeod Medical Center Darlington, discovered that her glucose level was high and that she was a borderline diabetic when she had the wellness screenings done. Her blood pres-sure was also high.

Since diabetes and high blood pressure runs in her family, she knew it was time for her to go to her doctor. With medica-tions for both, she started on a program of improving her health.

Jackson decided that her habit of snacking was something she could change. Now, she eats healthier and is a

role model to her co-workers who often eat meals at work together and take breaks together.

“I’ve been encouraging my co-workers to lead more healthy lives,” she said. She has lost 15 pounds, feels better, and her tests are normal.

In addition, Jackson has explained the point system to her co-workers so that they can get the discount on their benefits costs. She encouraged them to attend the events and even showed them how to enter points into the computer program.

Mary Roberson, a housekeeper in Environmental Services at McLeod Dillon, was the first one there to achieve the goal of 200 points. On the Viverae website, she found resources that helped her make the changes to lose 25 pounds.

“I encourage everyone to join the wellness site,” she says. “Because of the wellness site, I became healthier and started making things happen for myself.”

Finding motivation for personal change‘Winners’ share their tips, encouragement, enthusiasm

McLeod News l October 20112

McLeod Newsis published by

McLeod Marketing / Public Information.

Celia Whitten, editor (777-2695 or [email protected])

Sidney Glass, photographer

www.McLeodHealth.org or www.mrmc.McLeodHealth.org

service

It seems that we are always in a hurry. I know I feel that way. Every day, I find myself hurrying to my next appoint-ment or hurrying to meet a deadline.

Caring for our patients can feel particularly hurried and stressful, especially when the customer is looking you in the eye or has asked for help over the intercom.

I’ve heard some say, “I don’t have time for Service Excellence.” I may even have said it myself, in a moment of exasperation. But, is that really true? How much time does it really take to offer a small act of kindness?

Recently, Karen Worrell in the Quality division shared with me an article, If You Have Two Minutes, by Susan Keane Baker. It provides examples to help us remember that there is always time for Service Excellence. So allow me to share it with you.

If you have two minutes…• Check with the patient’s advocate for any concerns.• Help your patient set a pain management goal for the day.• Notify patient representatives of any birthdays, anniversaries, or special events.•When a patient at your front desk mentions he is late, call the department to let them know he is on the way.

If you have one minute…• Update your patient’s white board.• Share a “favorite” of yours, such as your favorite

meal in the cafeteria, favorite place to go for a quiet moment of reflection, etc.• Say that you enjoy helping others and how long you have been working in health care.• Share a favorite memory of working in your area of expertise.

If you have 30 seconds…• Offer to straighten the bed linens.• Say “Let me know how you make out. I’ll be waiting to hear.” • Stop in just to say, “Good morning.” • Acknowledge family and friends at the bedside.

If you have 10 seconds…•Write down your name and phone number for your patient.• Add an encouraging note to your patient’s discharge instructions.• Let your patient know when he can expect to see you next.

If you have five seconds...•When answering a call from the desk, use the patient’s name.• Use “matched vocabulary” by listening for a unique or repeated word in your patient’s comments, and use the word in your response to show you are listening.• Offer some of your hand sanitizer.• Take a moment to be sure your tone of voice is positive.

Next time you have two minutes, look for a way to offer kindness to your patient or customer. No matter how seemingly insignificant or small, it makes a big difference in the customer’s experience.

— Cathy FrederickAssociate Vice President,

Service Excellence

excellent care does not take much timeWhat kindnesses can be provided to patients, even when time is limited?

McLeod News l October 2011 3

Awards and RecognitionLinda Sue AdamsHospitalist ProgramMcLeod Medical Center DillonAwarded McLeod Merit Award,August 29, 2011

service awards 2011 – sept. 1 & 15

45 years — Vickie Stokes of Hospitality Services (far R) with Sandy DuRant40 years — Lee Lance of Women’s Services (top, center) with Leanne Huminski (L) and Barbara Pritchard40 years — Jo Hanna of Hospitality Services (immediate R) with Sandy DuRant40 years — Barbara Brooks of Practice Development (bottom L, center) with Jean Broughton (L) and Mib Scoggins35 years — (above, L to R) Sandra Burley, Marie White, Laura McKay, Cynthia Moody, Janice Burgess, and Edith Bacote35 years — (bottom R – L to R) Dianne Bryant, Martha Paige, Brenda Howard, Annie Hines, and Dr. Alva Whitehead

Service Award recipients


MCLeOd VALUes In ACTIOn

F lu vaccines are being offered by McLeod Urgent Care Centers to help protect patients from getting the flu. The best way to

prevent the flu is to get a flu vaccine each year.McLeod Urgent Care offers the vaccine injection to adults and

children four years of age and older. According to the Centers for Disease Control and Prevention, influenza activity usually lasts from October to May in the United States.

Influenza (the flu) is a contagious respiratory illness caused by influenza viruses.

It can cause mild to severe illness and, at times, can lead to death. Some people — such as older people, young children, and people with certain health conditions — are at high risk for serious flu complications. Additionally, vaccination is important for health-care workers and others who live with or care for high-risk people to keep from spreading flu to high-risk people.

The 2011-2012 flu vaccine protects against the three influenza viruses that research indicates will be most common during the season.

In addition to providing vaccinations, the staff at McLeod Urgent Care Centers remind everyone to take preventive actions to stop the spread of germs, including:

Cover your nose and mouth with a tissue when you cough or sneeze. Throw the tissue in the trash after you use it.

Wash your hands often with soap and water. If soap and water are not available, use an alcohol-based hand rub.

Avoid touching your eyes, nose, and mouth. Germs spread this way.

Try to avoid close contact with sick people. Influenza usually starts suddenly and may include the follow-

ing symptoms:• Fever (usually high) • Headache • Tiredness (can be extreme) • Cough • Sore throat • Runny or stuffy nose • Body aches • Diarrhea and vomiting (more common among children than adults) Having these symptoms does not always mean that you have

the flu. Many different illnesses, including the common cold, can have similar symptoms. A physician’s exam may be needed to determine if you have the flu.

The CDC recommends that those with flu-like illness stay home at least 24 hours after fever is gone, except to get medical care or for other necessities. (Your fever should be gone without the use of a fever-reducing medicine).

While sick, limit contact with others as much as possible to keep from infecting them.

McLeod Urgent Care Centers are open Monday-Friday, 8 a.m.-8 p.m.; Saturday, 9 a.m.-4 p.m., Sunday, 9 a.m.-

4 p.m. (Florence) and 11 a.m.-4 p.m. (Darlington). McLeod Urgent Care Center is located at 3015 W. Palmetto

St., Florence, and can be reached by calling (843) 777-6870. McLeod Urgent Care Darlington is located at 964 Lochend

Dr., Darlington, and can be reached at (843) 777-6890.Employees who are signed up for payroll deduction

and have their ID badge with them can have their co-pay deducted from their paychecks.

The 2011 winner of the Joseph G. Sylvester Award is Krystal Laird, a nurse in the Emergency Department at McLeod Regional Medical Center. She was presented the award during a ceremony at McLeod on September 28. Laird is the 32nd annual recipient of the prestigious nursing award.

The other finalists were Tiffany Allen, Wesley Jacobs, Jessica Joint, and Meagan Manning. All of the nominated nurses work in special-ized or intensive care units at McLeod and graduated from their respective schools no more than two years ago.

The Medical Staff of McLeod Regional Medical Center presents the Sylvester Award annually to a new registered nurse who exemplifies high standards of health care and selfless devotion to the nursing profession.

Dr. Sylvester’s high standards of medical professionalism repre-sented dedication to providing excellence in health care and served as the impetus for the distinguished nursing award that bears his name.

Dr. Sylvester was born in Austria in 1913. He graduated from the Vienna Medical School and Duke University. He held active staff privileges at McLeod until 1977, when he joined the honorary staff.

McLeod Urgent Care Centers offering flu shots in Florence, Darlington

Dr. William Boulware, Chief of the Medical Staff at McLeod Regional Medical Center, presented the Joseph G. Sylvester Award to Krystal Laird of the Emergency Department.

emergency services rntakes prestigious award


THE VALUE OF

MCLeOd VALUes In ACTIOnCaringStrategies

for overcoming weight-loss

barriers

Obstacle:

I don’t like to cook.

Strategies:If you don’t enjoy cooking, use these suggestions tohelpyoueatwellwithoutalotofculinaryeffort.

McLeod Eating Well strategies

— Lauren Wilson, McLeod Health Wellness Coordinator, VIVERAE

Not interested in becoming a gourmet chef? No problem. Many people are reluctant to change their diets because they worry that a more healthy eating plan means spending too many hours in the kitchen or struggling with complicated recipes.

Healthy eating doesn’t require advanced cooking skill, and many healthy meals can be made with minimal time and effort.

• Purchase a cookbook that offers quick and easy healthy meals, or check one out at your local library.

• Base your meals on fresh fruits and vegetables, none of which take much preparation or

cooking time.• Try out a variety of cooking techniques. You might not like baking, but microwaving or

grilling may be your thing.

• Be creative. Use shortcuts such as pre-packaged salad greens or raw vegetables, or pre-cooked and ready-to-eat meats.

• Eat out or order in. It’s OK to eat at a restaurant, order in dinner, or buy something ready-to-eat on your way home as long as you choose items that are healthy and you eat moderate portions.

when I hear someone say, “I don’t like to cook,” often the firstquestionIaskisiftheyownacrockpot.Cookingwithacrock pot is one of the best ways to overcome the “I don’t like to cook” mindset.

One of many advantages in using a crock pot to cook your mealsisthatitdoesnotrequiremuchtimeinthekitchen,you can prepare healthy meals ahead of time, and leftovers can be enjoyed for several days.

In addition, cooking with a crock pot provides advantages for healthy cooking by stretching small amounts of meat orpoultrywithflavorfulsaucesandagenerousportionofvegetables. Bestofall,witheasy-to-followrecipes–oftenrequiringa

short list of ingredients – you will enjoy the convenience of your great-tasting healthy meal and may be be inspired to cook more!

next time you hear yourself saying, “I don’t like to cook,” try this healthy Three-Bean Turkey Chili.

three-Bean turkey chili Hands-on time: 10 minutes ready in: 3½ to 4½ hours servings: 6 servings calories per serving: 325ingredients 1 pound lean ground turkey 1 small onion, chopped 1 can (28 ounces) diced tomatoes, undrained 1 can (15 ounces) chickpeas, rinsed and drained 1 can (15 ounces) kidney beans, rinsed and drained 1 can (15 ounces) black beans, rinsed and drained 1 can (8 ounces) tomato sauce 1 can (4 ounces) diced mild green chiles 1 to 2 tablespoons chili powder salt to tasteDirections

Cook and stir turkey and onion in medium non-stick skillet over medium-high heat until turkey is no longer pink. Drainanddiscardfat.Transferto4½-quartslowcooker.

Add remaining ingredients; mix well. Cover; cook on HIGH 6 to 8 hours. For more recipes, visit www.eatingwell.com

and search “healthy slow-cooked meals.”

— from Mayo Clinic: Healthy Weight for Everybody


THE VALUE OF

MCLeOd VALUes In ACTIOn MCLeOd VALUes In ACTIOnPersonWelcoming new physicians

Dr.JeniquaDuncanMcLeod

Family Medicine Center144 n. Ravenel st.,

Florence

Dr. Jeniqua Duncan has joined the practice of McLeod Family Medicine Center in Florence. In addition to caring for patients, Dr. Duncan will serve as a faculty member for the McLeod Family Medicine Residency Program. One of her responsibilities as a faculty member will be as the coordinator of women’s health.

Before joining McLeod, Dr. Duncan was in practice in Georgetown at St. James Santee Family Health Center. Within her practice, she also served as a preceptor for the SEARCH (Student/Resident Experiences and Rotations in Community Health) program. That program provides opportunities for health professions students and residents to serve on multidisciplinary health-care teams in underserved communities in the state. It is part of the National Health Service Corps.

Dr. Duncan is board certified in family medicine. She graduated from Kansas City University of Medicine and Biosciences in Kansas City, Missouri, with a Doctor of Osteopathic Medicine degree.

She completed a residency at Florida Hospital East Orlando and has a master’s degree in business administration from Rockhurst University in Kansas City.

Faculty member brings experience in community, women’s health to Mcleod residency program

97 yearsyoung!

Cardiac Rehabilitation team members celebrated the birthday of

their oldest patient, Alex Stanton, on September 16. The ‘birthday boy’ is 97 years young and has

been working out with them for at least 12 years. They had

balloons and lots of cake for him and the other patients. With him

are (L to R) Cindy Hale, Debbie Whisenhunt, Nancy Baroody,

Susan Parnell, and Lori Dowling.


THE VALUE OF

MCLeOd VALUes In ACTIOnQuality

J im Holder was in his element this summer. The inpatient addictions coordinator at Behavioral Health at McLeod Darlington was able to go to Switzerland where he was a faculty member at a

two-week international summer program with therapists and other professionals from all over the world. “I’m thrilled to be invited to be with these folks who are the best therapists in the world,” he said.

The Rudolf Dreikurs Summer Institute is organized each summer by the International Committee of Adlerian Summer Schools and Institutes. Holder has already been asked to teach at next year’s institute in Lithuania.

The professional and personal development classes cen -ter on the teachings of Alfred Adler, an Austrian medical doctor and colleague of Sigmund Freud, who was the founder of an early school of psychotherapy. One of his followers was Rudolf Dreikurs, an American psychiatrist and educator who developed his own behavior theories. His daughter continues his and Adler’s work through these institutes.

Most therapy today, including his own, is based on the philosophy of Adler, Holder says. Adler believed that the person should be looked at as a whole being and that psychological problems develop when that person doesn’t feel a part of his or her social group, the first of which is the family.

“When people find their place in the family, they have a tendency to stay there,” Holder said. “That can cause trouble at times.”

Holder taught two courses on addictions, looking at how people’s “misguided goals and beliefs” cause their own addictions. “When they see it, they can

find recovery,” he said.His ideas about treating addictions and the way he

teaches them has never been done before, Holder said. Through his own training and many years of watching patients, he has developed techniques for helping them.

One of the methods he uses is having patients talk about their earliest recollections. This technique is similar to what Dreikurs called “reorientation” in which patients

learn to reinterpret their beliefs about themselves and their families.

In his sessions at the institute, Holder taught experi-entially, letting his students volunteer to tell about their recollections and giving them feedback. He has

received “really high marks” on student evaluations since the program, and faculty feedback has been positive.

“The students want to use this material,” he said. “The way I’ve put it all together is different from what is being done elsewhere. They are really curious and want to learn as much as they can.”

Before being accepted as part of the institute faculty, Holder had to make a presentation to the group’s board members. He did that in Germany when he was attending another conference. After this summer’s program, a board member told him, “We’ve found our addictions person.”

Being able to participate in the programs, both as a faculty member and as a student, is perfect for Holder. “For someone who loves to travel, it’s great,” he said. He also has taught at workshops in China and Iceland.

His wife, a retired therapist, was able to go with him to Switzerland and, in fact, took his class.

Holder was able to take two classes, which he needs to keep up his professional license, and which will help him in working with patients and his team members at McLeod Darlington.

In his office at McLeod Darlington, addictions coordinator Jim Holder sits beside photos of the students who partici-pated in a summer institute where he taught in July.

Therapist becoming known internationallyHolder already invitedto teach next summer

at prestigious conference


THE VALUE OF

MCLeOd VALUes In ACTIOnIntegrity

t the McLeod Breast Health Center, one of the areas of emphasis involves educating and raising

awareness of breast cancer so that cancer can be detected as early as possible.

Understanding that knowledge is power, McLeod also believes it is impor-tant for women diagnosed with breast cancer to educate themselves so that they are empowered to make the right medical decisions with their physician for their individual situation. What is the right decision for one woman is not necessarily the best decision for another woman.

“In an effort to educate our community, McLeod is continually seeking additional ways to raise awareness of the need for breast cancer education and early detection,” said Dr. Joseph Pearson, Breast Program Leadership Chair for the McLeod Breast Health Center and McLeod’s Cancer Liaison Physician to the American College of Surgeons.

Recently, the McLeod Breast Health Center expressed interest in learning more about the Susan G. Komen Founda-tion and how the two organizations could work together to benefit women in the region McLeod Health serves.

Susan G. Komen for the Cure is the world’s largest and most progressive grass roots network fighting breast cancer.

Representatives from the Komen Lowcountry Affiliate and the McLeod Breast Health Center met in late 2010 to discuss how Komen’s expansion into our

Working together to raise awareness of breast cancer

region could benefit more women. “I am pleased to report that the Lowcountry Komen officials were impressed with McLeod and what we have accomplished, including the McLeod Cancer Center’s nearly 35 years of accred itation by the American College of Surgeons’ Commission on Cancer and the McLeod Breast Health Center’s recent accreditation by the National Accreditation Program for Breast Centers,” Dr. Pearson said.

“The Susan G. Komen representatives were also pleased with the access to care provided by the McLeod Mobile Mammography Unit and the resources

we have obtained from the McLeod Foundation to help women in our region with mammography scholarships and breast cancer educational materials and journals.

“Working together with the Low-country Affiliate of Susan G. Komen for the Cure, we will be able to help women of disparity in our region by requesting assistance from them through grant opportunities and educational collabora-tions,” Dr. Pearson added. “In addition, the funds raised locally to support Susan G. Komen for the Cure will remain in the region.”

To determine if the Komen Lowcountry Affiliate needed to expand out to assist more women in South Carolina, the Affiliate’s Community Profile Team conducted countless surveys, interviews, and focus groups. Based on its findings, the Affiliate identified three new priorities related to reducing the burden of breast cancer in South Carolina.

The priorities include:•reducing barriers to screening and treatment•increasing education regarding breast health, screenings, and resources, and •improving support services for breast cancer survivors.

During the next two years, the Affiliate will base its efforts around these findings through their mission, grants and public policy programs.

In July, Susan G. Komen for the Cure announced that the Lowcountry Affiliate was expanding to include four new counties in its service area — Calhoun, Florence, Marion, and Williamsburg. With these additions, the Lowcountry Affiliate now serves 17 counties in eastern South Carolina. Three of these new counties are part of the region McLeod Health serves.

“We are excited about adding Florence, Marion, and Williamsburg Counties to our service area,” said Lucy Spears, a breast cancer survivor and manager of the Lowcountry Affiliate’s Mission Programs, at the time of this announcement. “It is by joining forces with community partners like McLeod that allows us to reach more people in need with breast health educa-tion and screenings. Together, we can make an impact.

“The need for education is great, and everyone at Komen Lowcountry is determined to make a positive impact on the lives of those in need,” she said. “Simply put, no one should have to suffer due to a lack of knowledge or resources in their community, and we are ready to do whatever it takes to help.”

For more information about the McLeod Breast Health

Center, contact Maureen Byrd,Certified

Breast Health nurse navigator, at 843-777-5418.

A

‘It is by joining forces with community partners like McLeod that allows us to reach more people in need...’

McLeod Breast Health Center partners with Komen Affiliate


coMMunity eventsMobile Mammography unit screenings (Call 777-2095.) Tues., Oct. 11, 8:30 am-3:45 pm, Pate Medical Associates, Bishopville Thurs., Oct. 20, 8:30 am-4 pm, McLeod Family Medicine Johnsonville Tues., Oct. 25, 8:30 am-4 pm, McLeod Family Medicine Timmonsville Tues., Nov. 1, 8 am-4 pm, Plainview Elementary School, Patrick Wed., Nov. 2, 9 am-4 pm, First Citizens Bank, Chesterfield Wed., Nov. 7, 9 am-4 pm, Heritage Community Bank, Hartsvillepee Dee Heart Walk for American Heart Association (Call 777-2569.)

Sat., Oct. 29, 10 am, Francis Marion University

special oBservancesOctober is: AIDS Awareness Month, Brain Injury Awareness Month, Eye Injury Prevention Month, National Breast Cancer Awareness Month,

Campaign for Healthier Babies Month, Celiac Sprue Awareness Month, Child Health Month, National Disability Employment Awareness Month, Domestic Violence Awareness Month, National Down Syndrome Awareness Month, Home Eye Safety Month, Family Health Month, Health Literacy Month, Healthy Lung Month, Lupus Awareness Month, National Medical Librarians Month, Mental Health Month, National Physical Therapy Month, Stop America’s Violence Everywhere Today, Sudden Infant Death Syndrome Awareness Month

Oct. 2-8 — Mental Illness Awareness WeekMon., Oct. 3 — Child Health DayThurs., Oct. 6 — National Depression Screening DayOct. 9-15 — Adult Immunization Week, Hepatitis Awareness Week, Infection Control WeekMon., Oct. 10 — World Mental Health DaySun., Oct. 16 — World Food DayOct. 16-22 — Lead Poisoning Prevention Week

looking aHeaD

training prograMspee Dee aHec: trauma update 2011 (Call 777-5343.)

Tues., Oct. 4, 8 am-3:45 pm, McLeod Pavilion auditorium, 5th floorMcleod university: time Management Tues., Oct. 11, 8:30 am-12 noon, McLeod Medical Plaza, classroom

(Free; contact [email protected] or 777-5731.)Mcleod university: Budgeting

Wed., Oct. 12, 8:30 am-12 noon, McLeod Medical Plaza, classroom(Free; contact [email protected] or 777-5731.)

pee Dee aHec: culture, therapy, and Healing: practicing cultural competence in calamity (Call 777-5343.) Fri., Oct. 21, 9 am-12:15 pm, McLeod Medical Plaza, conference centerpee Dee aHec: legal aspects of patient Documentation: How Well Would your Documentation Hold up in court? (Call 777-5343.)

Thurs., Oct. 27, 8 am-4:15 pm, McLeod Medical Plaza, conference centerMcleod university: phone courtesy Tues., Nov. 1, 8:30 am-12 noon, McLeod Medical Plaza, classroom

(Free; contact [email protected] or 777-5731.)pee Dee aHec: Bedside emergencies for the Medical/surgical nurse (Call 777-5343.)

Thurs., Nov. 3, 9 am-4:30 pm, Family Medicine Center, classrms A & B

3rd thursday with kohl’s safe seats

(monthly) Thurs., Oct. 20, 4-7 pm, Kohl’s parking lot, Florence

(Free; bring child & child safety seat.Call 777-5021 for information.)

kohl’s safe seats at the Beach(quarterly)

Tues., October 25, 3-6 pm, Kohl’s parking lot,

Hwys. 17 & 544Myrtle Beach

Mcleod Diabetes center: Monthly support group (Free; call 777-6000.)Mon., Oct. 11, 6:30-7:30 pm, Medical Park East, Suite 290, conference room

Join us! Friday, november 18

(5:30-8:30 pm)& saturday, november 19

(9 am-4 pm)

A partnership between McLeod Health & She Magazine

shopping & health screenings, plus A day with santa & the Festival of Trees


McLeod Regional Medical Centerenvironmental services

Our sympathy is extended to Audrey Rogers on the death of her brother and to Rickey Nance on the death of his sister. Our prayers are with both of you.

gift shopCongratulations to Betty

Edwards. She received recognition in September for 15 years of service to McLeod.

9th surgicalCongratulations to Meagan

Manning on becoming a finalist for the Sylvester Award.

Congratulations to our team members for being Employees of the Month — Meagan Manning and Korrie Knight for April; Ashley Dennis and Ginny Hill for May; and Michelle Powell and Mary McDonald for June.

Our condolences go to Mary Kraft on the death of her mother.

Human resourcesOur condolences go to Cathy

Tesauro, whose father recently died. Our love and support are with you.

Stephen Hinshelwood married Jessica McRae (Emergency Services) on August 27. Best wishes to the happy couple!

respiratory careCongratulations to Kelly

Boklage, Paul Wallace, and David Turner, who passed their boards to become registered respiratory therapists. Way to go!

securityBest wishes to Jackie Coleman,

who married Carey Huth on June 3.

Medical recordsWe extend our love and prayers

to Angela Hough on the death of her father and to our other team members who have had deaths in their families.

emergency servicesCongratulations to Nea

McDaniel on the birth of her daughter, Myla.

child Development centerOur sympathies to Janice

McFarland and Felicia Davis on the recent deaths of their loved ones.

outpatient cancer services/iv therapy

Congratulations to Carol Oliver on her recent marriage to Justin Truesdale.

Our heartfelt sympathy goes to Jane McElveen on the recent death of her mother.

children’s Hospital/picuCongratulations to Heather

Evans and husband Shane on the birth of their first daughter! Scarlett Marie was born on August 18, weighing seven pounds.

Our condolences to Stephanie Johnson on the death of her granddaddy and to Hannah Broughton on the death of her great-grandmother.

MAkInG ROUndscvicu

Congratulations to Beth Semder and husband Todd on the July 25 birth of a daughter. Addyson Elizabeth weighed eight pounds, five ounces.

We recently celebrated two weddings. Congratulations to Kimberly Culpepper and Brent Butler, who were married on July 16, and to Meagan Mahoney and Jason Chatlosh, who were married on July 30. We wish you much happiness.

We also are proud of Ashley Flowers, Meagan Mahoney, Dana Benton, Jameson Snead, Lauren Haynes, Cadie Raines, and Cristy Gray for being certified in Advanced Cardiac Life Support.

McLeod Medical CenterDarlington

administrationA big thanks to Pat Smith as she

retires after 37 years!

laboratoryCongratulations to Iris Johnson

and Beth Zambone for 25 years of service to the Laboratory.

McLeod Medical Center Dillonlaboratory

Congratulations to D. D. McNeil. She recently graduated from Florence-Darlington Technical College with an associate degree in Medical Lab Technician.


Protect personal health information and personally identi-fiable information by keeping it confidential and secure!

Social engineering are practices used by hackers to obtain confidential information by manipulating the users who have access to the information. A social engineer will try to trick the user into revealing confidential information or getting them to do something that is against policy. Social engineer-ing can be done by computer, by the phone, or in person.

Social engineering tacticsShoulder surfing — looking over your shoulder to read

the computer screen, read papers on a desk, or to see what is typed in for a user-ID and password.

“Dumpster Diving” — looking through the trash for confidential information.

USB devices — attaching a thumb drive, iPod, or any other USB devices to an unattended workstation and copy-ing information.

Surveys — sending out surveys or doing phone surveys in an attempt to gather information that will make it easy for them to get personal information.

Phone calls — calling to ask for information or trying to get you to tell them your personal information or to tell them your computer user-ID or password.

“Tailgating” — walking into a building or through a secured door behind someone who has a card or key to get in the door.

Impersonating a user — coming into a company dressed as an employee or other authorized worker and also having the identification of that person such as their employee ID card.

Countermeasures (what to do!)Keep your voice low when talking about confidential

information. Be aware of who may be listening. Close patient charts or cover up other patient informa-

tion when the Personal Health Information is unattended. Put charts away in their proper place instead of leaving them on table and counters.

Log off patient computer applications or activate the screensaver before leaving the computer unattended.

Discuss patient information with only the people who are also taking care of that patient.

Wear your name badge at all times. Question those employees or visitors who are not wearing a badge, especially those who are asking to do computer work in your area or to go into wiring closets.

Always be sure to verify who the person is and their need to know the information they are asking for.

Do not give your user-ID and/or password to anyone, especially someone you do not know.

Passwords, answers, or any important information should not be written down and handed to anyone who is not authorized to have it.

Don’t let anyone in the building who does not have a badge, especially if they are attempting to walk in right behind you.

If something doesn’t look right, it probably isn’t! Always question what isn’t right or doesn’t feel right!

(Contact HIPAA officer Shari Donley in Infor ma tion Systems at 777-2485 for more information or to report concerns.)

Hip Hank Be careful of hacking techniques

Mcleod, otis leaderscelebrate 75-yearbusiness relationshipMcLeod President Rob Colones (center) and Dale Locklair (2nd from R), Vice President of Procurement and Construction, met with executives of Otis as they opened a new elevator manufacturing center in Florence on September 16. They are (L to R) Joe Dragich, Regional Manager for South Central US; Mark Belcher, General Manager for South Carolina; Randy Wilcox, President for North and South America; Didier Michaud-Daniel, Otis World President; and Chris Doot, Vice President for the Southern US Region. Otis elevators were installed at McLeod Infirmary in 1935 and were maintained by the company until McLeod Regional Medical Center was opened in 1979. The elevators in the Main Tower also were maintained by Otis since then. Recent expansions in the McLeod Pavilion and the new Intensive Care towers feature Otis elevators. The company’s new energy-efficient Gen2 elevators, built in Florence, will be in the ICU towers. Otis will be servicing almost 40 elevators at McLeod when the project is complete.

Physicians PartnerTo Offer Exceptional Care

McLeod Health is very pleased to announce that Dr. Thomas Barnett, Dr. Wallace Vaught,and Dr. David Horger have joined together to open McLeod Urology Associates in Florence.This highly skilled and respected group also welcomes Dr. Brian Evans to the team, whichnow offers patients nearly 90 years of combined experience. McLeod Urology Associatesdelivers state-of-the-art quality care, including treatment for kidney stones, recurrent urinarytract infections, urinary incontinence, voiding dysfunction, and cancers of the kidney,prostate, bladder and male genitalia. These physicians also offer a variety of individualizedtreatment methods, including the latest in technology with laparoscopic surgery.

McLeod Urology Associates welcomes referrals from primary care physicians, and every effortis made to schedule appointment times that are accommodating to patients.

McLeod Urology Associates800 E. Cheves Street, Suite 350 • Florence, SC 29506

(843) 665-2000 • www.McLeodHealth.org

McLeodPhysician Associates

Dr. David Horger, Dr. Brian Evans, Dr. Wallace Vaught and Dr. Thomas Barnett

McLeod News -- October 2011

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