mc2590mf

magicolor 2590MF - ALL ACTIVE SOLUTIONS

May 2011

Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.

Legal Notice

This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorizedservice representatives. Konica Minolta recommends that all service be performed by an authorized servicerepresentative. Users are responsible for seeking advice of a Konica Minolta authorized service representativeregarding the information, opinion, advice or content of this document.

USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDEDON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUTNOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR APARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OFEXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANYDAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL ORPUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.

This document contains information that was exported directly from Konica Minolta's SSDSupport knowledge base. Some solutions may contain hyperlink references which originallycontained links to graphic or text files. If you wish to view these files, you must access thesolutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.

SSD SUPPORT SOLUTIONS

magicolor 2590MF Abnormal noise or odor

Solution ID Solution UsageTABP0808372EN*

DescriptionOn initialization or warm-up the printer cycles through the toners then begins making a grinding-type noise. If the printer is already on, the paper does not feedand makes a grinding noise when paper should begin to feed.

Solution CAUSE: The lifting plate of the paper tray (Tray 1) is out of place. SOLUTION: Remove the paper from the tray and remove the drum unit. Place one hand into the paper tray and press down on the lifting plate. Whilepressing down on the lifting plate, use the other hand to rotate the pick-up roller 360 degrees. This will return the lifting plate to the down position. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description"Media Jam" message when trying to print a duplexed page.

Solution CAUSE: The paper path is blocked by packing tape that was not removed when the duplexer was installed on the printer. Paper contacts the tape and a loud"crinkling" or "tearing"noise is heard. SOLUTION: To remove the packing tape: 1.Power the printer OFF. 2. Remove the duplexer by opening the duplexer cover, push the blue latches up then pull the duplexer off. 3. Look on the printer and remove the tapeat the recess on the printer (watch the attached movie and you will see the tape being removed prior to the duplexunit being installed). 4. Reinstall the duplexer (be sure to push in slightly on the left end of the latch as you engage it). 5. Print a duplex page to confirm that theproblem is fixed. Note : The video should be played on Microsoft® Windows Media Player. The latest Media Player can be downloaded at:http://www.microsoft.com/windows/windowsmedia/default.mspx . SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

2

Copyright , Konica Minolta Business Solutions U.S.A., Inc. May 2011

magicolor 2590MF Breakage, damage, malformed, removed part


DescriptionWhat to do when trying to remove the toner cartridge and the tab comes loose.

Solution Try to replace the tab by reinserting the tab in the cartridge: 1. Insert the tab, right side first. 2.If that does not work, remove thecartridge that is below the toner that has the broken tab. 3.When you have the toner removed, push down the white release mechanism on the bottom of the broken tonerto release the toner(see photo). 4.Rotate the broken toner cartridgeinto place and remove it. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description The "Front Cover Open" error will not clear after closing the cover.

Solution CAUSE: Broken interlock actuator inside the top cover. SOLUTION: Please check the interlock actuators. If the actuator is broken or damaged replace the innercover (p/n4139 1451 03). Please see the attached photo for details. SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL

3


magicolor 2590MF Controller - no or slow print, scan failure, garbled data, lockup

Solution ID 1 Solution UsageTABP0901036EN*

DescriptionThe printer will not receive faxes and may receive an error during reception. The fax line is connected to a distinctive ringtone fax call router. Thereis noproblem sending faxes.

Solution CAUSE: The Fax function does not support distinctive ringtone operation. The fax receive will not work in this environment as the fax has to be directlyconnected to the fax line. Also the printer has to be connected to a non-digital analog-only telephone line. SOLUTION: The fax configurationmust be changed toallow RX. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description The machine can neither send nor receive faxes. When receiving, the modem will ring and pickup, but aCOMM error with no error code number is presentedon the results page. When sending, the machine will go through the motions of dialing out.

Solution CAUSE: Incorrect connection. SOLUTION: Check the incoming line from the wall and make sure it is connected to the correct port jack on the machine. It should be connected to the portlabeled LINE. Refer to the attached illustration. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


DescriptionCommunication errors during RX and TX.

4



Solution CAUSE: Incorrect settings. SOLUTION: To prevent communication errors: 1. Change RX Speed to V.29 9600. 2.Press the Menu Select button. 3. Press and holdthe left arrow [ 3 ]. 4. Fax Maintenance Menu will appear. 5.Press Menu Select. 6. Down arrow [ 6 ] to RX Speed and change it to V.29 9600. 7.Press Menu Select. While still in Fax Maintenance change ECM Mode to OFF: 1. Down arrow [ 6 ] to ECM Mode. 2.Press Menu Select. 3. Change ECM Mode to OFF. 4. Thenpress the Cancel button twice toreturn to the Main Menu. Change Soft Switch 21, bit three to 1: 1.Press stop 00 stop 01 to go into Service Mode. 2. Down arrow [ 6 ] to Soft Switch. 3.Press Menu Select. 4. Down arrow [ 6 ] to soft switch 21 and change bit 3 to 1. 5.Press Menu Select. 6. Pressthe Cancel button twice toreturn to the main menu. 7.Press Menu Select. 8. Down arrow [ 6 ] to RX Settings. 9. Press Menu Select. 10. Down arrow [ 6 ] to number of rings. 11. Press Menu Select. 12. Change number of rings to 1. 13. Press Menu Select. SPECIAL NOTE : Solution contribution by SSD Printer Support

5




Description Error 18H (18), 19H (19), 24H, 1AH (1A) or 1BH (1B) after warm-up or when a document is being printed. Printing will not continue. Rebooting may cause theerror to clear, but error(s) will usually return when trying to print. 18H: Heating roller warm-up failure 19H: Abnormally low heating roller temperature 24H: Faulty fusing thermistor resistor 1AH: Abnormally high heating roller temperature 1BH: Faulty thermistor

Solution PROBABLE CAUSES: 1. Fusing Unit heating problems. Follow these steps, checking printer status after each one. a. Check the Fusing Unit for correct installation (whether it is secured in position). b. Check the Fusing Unit, DC Power Supply, and PWB-A/PRCB for proper connection and correct as necessary. c. Check Fuser safety switch, SW3(p/n 4038 M601 00) actuation and correct as necessary. d.Replace the Fusing Unit. e. ReplacePWB-A/PRCB. f. Replacethe DC Power Supply board. 2. The activation arm of the Fusing safety switch (SW3)may be out of place and not properly engaging the switch. The arm is located on the left side of themachine as you face the menu panel. Adjust the arm to ensure that the Fusing safety switch is properly engaged. If one or both of the hinge locking pins are broken, please refer to the attachedinstructions. To viewthe PDF, you may need to download a free copy of Adobe Reader®. SPECIAL NOTE : Solution contribution by SSD Printer Support


Description Using the Scan to E-mail function, the job did not clear the printer memory.

Solution To clear the scanned document out of the printer memory, perform the following steps: 1. Press the Menu Select button. 2. Enter Service Mode by pressing: STOP, 0, 0 and then Stop, 0, 1. 3. Press the Down Arrow to 10. Clear Data. 4. Press Menu Select. 5. Down arrow to Memory Clear. 6. Press Menu Select. 7. Restart the printer. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description Printer starting error displayed on LCD or in status monitor. This may happen upon initial setup or after resetting the printer to factory defaults.

6



Solution CAUSE: The controller (IPB and PRCB boards) needs to be replaced. SOLUTION:Replace the IPB and PRCB boards. Part numbers vary for all models. Please callSupportfor proper part numbers. Before Requesting Support Before calling a Support Engineer, please take the following steps: Replace all worn parts that may be related to the problem. (if possible) Ensure that the machine has the latest firmware installed. Obtain the printer model and serial number. Have available the location phonenumber, E-mail address, and shipping address Have complete details of the problem. (ex: Are there specific jam or error codes? Does the problem happen with all paper sizes and from all trays? What hasalready been done to address the issue?) Know the type of computer being used and the type and version of operating system being used (ex: Microsoft® Windows XP) Know the interface and protocol being used. (ex: TCP/IP for network) Know the software application and version being used. Know the emulation (ex: PostScript, PCL, or GDI) of the file being printed. Have available the configuration, startup, or status page (depending on the type of printer) Suggestions When calling for support: For fastest response, call during non-peak hours (8:00-10:00 a.m. and 3:00-8:00 p.m., Eastern Time). Be at the machine when you call if at all possible. A problem ticket number is generated automatically when you call the Hotline. If subsequent troubleshooting is required on a particular machine, refer to thatticket number – do not open a new ticket. Each support ticket is limited to one problem. If a machine has more than one seemingly unrelated problem, then additional tickets must be assigned toensure that each problem is addressed. United States and Canada Hours : 8:00AM - 8:00PMEastern Time, Monday - Friday Phone : End users (consumers)call 877-778-2687 Technicians call 800-682-2454 (SSD Hotline ID number is required.) SPECIAL NOTE : Solution contribution by SSD Printer Support


DescriptionWhen trying to send or receive faxes the connection is not made.

Solution CAUSE: The customer is using a different telephone line for fax transmission than was provided with the unit. SOLUTION: Find the telephone line that came in the box with the printer. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

7




Description Printer Queue indicates that the printer is out of paper but there is paper in the tray. The printer shows that it is receiving data and it does notdisplay an errormessage. The printer is connected via USB. The only way to deletethe job in the Printer Queue is to reboot the printer.

Solution CAUSE: USB cable is either too long or faulty. SOLUTION: The USB cable should not be longer than 6 feet. If the USB cable is longer than 6 feet, replace cable with a shorter one.Check the USB cable connection. Ensure that the USB cable is connectedin the same port on the computer.If the USB cable is suspected as faulty, replace it. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID Solution UsageTAUS0800972EN*

Description E-mail cannot be sent.

Solution CAUSE:"POP Before SMTP" is enabled and "POP Before SMTP Time" of PageScope Web Connection is not defaulted to1 second. This setting is the time ittakes until mail is sent to SMTP afterreceived via POP. SOLUTION: Please set "POP Before SMTP Time" to the default setting (1 second) if"POP Before SMTP" is enabled.Refer to the attacheddocumentation foran example. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . Note :This symptom does not occur when "POP Before SMTP" is disabled. SPECIAL NOTE : Solution contribution by KMBT (Japan).


Description The printer cannot be reached from a different subnet than the subnet in which the printer is installed. The subnets are connected via a router. This issue depends on the TCP/IP address range (class) used. Using subnets 10.16.0.xxx/24 and 10.16.20.xxx/24, the problem occurs. Using subnets 192.168.0.xxx/24 and 192.168.20.xxx/24, the problem does not occur.

Solution CAUSE:Incorrect router settings or NIC firmware requires an upgrade. SOLUTION: To get the subnets to connect correctly in the 10.16.xxx.xxx range,use aCisco® router (or similar)which has the option "IP ARP PROXY"enabled. This issue has also been resolvedwith special NIC firmware (if the router settings do not work). Please updateNIC firmware to theattached version(4139-V900-A1). To install, please refer to the Service Manual. Note : To open the attached ZIP file, WinZip®should be installed. WinZip® can be downloaded from the WinZip® website:http://www.winzip.com/ddchomea.htm .The file can either be saved to disk or opened.It is recommended to download the ZIP and open from the localcomputer to view or run. IMPORTANT : Please be aware that theNIC firmware may not be readily available via the KMBS Download Selector as this is a recently releasedfile byKonica Minolta Japan (10/17/2008).


DescriptionWhen printing from an AS/400®, jobs do not print.

Solution CAUSE: By default, the printersship with the Bi-Directional setting on the RAW port 9100 disabled.

8



SOLUTION:Enable the Bi-Directional setting using the following procedure: 1. Go to Admin mode and drill down toNetwork Setting ? Raw Port ? Bidirectional ? Enable. 2.Press the centerAccept button. 3.Back out completely. 4.Turn the printerOFF/ON. The Print jobs from the AS/400® should print after the printer becomes READY. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS

9


magicolor 2590MF Dirty image - Spots, banding, streaks, smudged or background


DescriptionThe user describes a defect that happens at the same place every time with an absence of toner in that area.

Solution CAUSE: Transfer belt may be "dirty" or have a defect. SOLUTION: Rotate the transfer belt to find the mark or the defect on the belt. If there is label residue there, clean with Goo-Gone® Citrus. Replace thetransfer belt if necessary. Note : Defect on the image is seen better when TestPage1 ver10 is printed (see attached). To view the PDF, Adobe Reader® must be installed. AdobeReader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description Multi-colored hashmarks on the very edge of the outputstarting atthe top of the page and ending at the bottom of the page if printing in color. Black hash marks on the very edge of output starting at the top of the page going to the bottom if printing in black and white.

Solution CAUSE: This is a result of arcing. SOLUTION: The OPC Drum needs to be replaced. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


DescriptionThere is a faint hint of the image on the print.

Solution CAUSE: The drum bias charge corona voltage contact or the photoconductor ground contact of the drum cartridge may be dirty or damaged. SOLUTION: Use these steps to correct the situation. 1. Check to be certain that the the drum cartridge drive mechanism gear installed correctly. If it is not, correct the situation or replace the drum cartridge. 2. Check the charge corona voltage contact and the photoconductor ground contact on the drum cartridge for proper connection. Clean and check thecontact (see attached picture) or replace the drum cartridge. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


DescriptionScans are foggy, very dark or show black lines. The printer prints fine.

Solution CAUSE: Lamp, mirrors or glass is dirty. Lamp or CCD failure. SOLUTION: Clean lamp, mirror and glass with lint-free cloth. If copy quality is still a problem, replace the CCD module, the IPB, or the ribbon cableconnected to the CCD module. Parts: CCD module- 4556PP0F00 (2490/2590/c10); 4980100101 (2480) IPB- 4556P02200 (c10); 4556605103 (2480); 4556R70000 (2490) Ribbon cable- 1492103802 (2480); 4556PP0K00 (2490/2590/C10) SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL

10


magicolor 2590MF Image blank or solid color


DescriptionWhen copying, faxing, and scanning image comes out completely black only when using the ADF.

Solution CAUSE: Scanner lock is in the locked position. SOLUTION: To unlock: 1. Open the scanner unit by pulling the latch,releasing the latch (grey in color) on the lower right hand corner of the scanner unit. To release, pull the latchtowards yourself but be careful not to break it. 2. Once the unit is open, push the scanner lock (upper left hand corner, yellow in color) to the unlock position. Make sure to completely unlock the scannerlock. Push it up until you hear a "click" sound. Make sure the lock is all the way up in the slot. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


DescriptionWhen printing,there arewhite lines or voidsin the prints.

Solution CAUSE: This is usually due to a soiled or dirty laser lens (from spilled or residual toner), but could also come from other areas of the printer. SOLUTION: Open the printer, remove the drum cartridge andclean the laser lens with a soft lint-free cloth. Refer to the attached photo for location of the laserlens (it is a strip of glass about ½" x 6"). If this fails to correct the symptom: Check the drum cartridge for defects that match the line in the print. Open the fuser flap by lifting the fuser flap on the right rear of the printer. Check the fuser for a matching line in the rollers. Check all toners for matching lines. Check the transfer belt for matching line. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

11


magicolor 2590MF Image delay, advance, shift or skew


Description Slight paper skew.

Solution CAUSE: Pickup roller positioning. The skew might stand out more when lines in the image or a table are printed to the edge of the paper. SOLUTION: Install a "spacer" at the right side in the pickup roller. Please refer to the attached file for details. To view the PDF, Adobe Reader® must beinstalled. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan).


Description Image shift after exchanging controller board.

Solution CAUSE: Image shift occurs ifthe adjustment data is not input to the exchanged controller board. SOLUTION: Please see the backside of the label after exchanging controller board and input the adjustment data. Note : Please refer to the attached documentation for details. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded forfree from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan).

12


magicolor 2590MF Image too light, dark, uneven or wrong color


DescriptionLight (faded) printouts.

Solution CAUSE:The transfer bias spring moves behind the plate on the transfer roller holder. SOLUTION: To correct: 1.Power OFFprinter. 2.Remove OPC Drum unit from printer. 3.Check that the wire is in front of or behind the metal plate. If wire is behind the metal plate, using a hook or needle-nose pliers, place wire in front of themetal plate. Note :Please see attached document. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe®web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

13


magicolor 2590MF Image voids or deletions


Description Light or faded print on all colors. When printing all of the colors are printing very light/faded/washed out.

Solution PROBABLE CAUSES: 1) The bias contact has moved out of place and is notsupplyingvoltage to the transfer roller. Reposition the bias contact so that it sits on top of the metal plate on the left side of the 2nd transfer roller (p/n 4139400202). Consult the attached documentfor examples. 2) The springs behind the transfer roller may be out of place. If this is the case, the transfer roller will not put enough preasure between the transfer belt and the paper. Reseat transfer roller. It is not recommended that acustomer remove the transfer roller as it is difficult to reinstall. 3) HV power supply has failed. Replace the HVpower supply (p/n4139621502) Note: To view the document(s), Microsoft® Word® or Word® Viewer must be installed. Word® Viewer 2003 (11.7MB) can be obtained free from Microsoft®at the following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf . SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL

14


magicolor 2590MF Miscellaneous

Solution ID 14 Solution UsageTAUS0800508EN*

DescriptionWhere to find paper recommendations/specifications forB/W andColorMFPs/printers.

Solution Please refer to the attachedMedia Guide for the products listed. To viewthe PDF, you may need to download a free copy of Adobe Reader®.


DescriptionMacintosh® OS X version 10.6 (Snow Leopard) printer driver information.

SolutionPleasesee theattached documentation concerningdetailed information on Macintosh® OS X version 10.6 drivers and supported devices. To view a PDF,Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html .


Description Howto print in Microsoft® Windows 7.

Solution As a current workaround you can download and install the Microsoft® Windows Vista™ driver from the SSD Download Selector, but you still might not beable to print. If you have successfully installed the Microsoft® Windows Vista™ driver for Microsoft® Windows 7 but still are not able to print: 1. Go to control Panel, click on User Accounts and Family Safety, click on User accounts, Click on Change User Account Control Settings. 2.A slide bar will appear. Slide it all the way down to "Never notify" and click on "OK". 3.You will thenbe promptedtoreboot. 4.Reboot the computerthen the print jobsshould print without issue. Note : The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,Firmware and more'. SPECIAL NOTE : Solution contribution by SSD Printer Support


Description How to package toner cartridges and waste toner boxes for the Clean Planet Program.

Solution

15



Forinformation please see the Konica Minolta Recycling Program . Items that can be returned : bizhub C250/C250P/C252/C252PToner Cartridges CMYKWaste Toner Box bizhub C351/C450/C450PToner Cartridges CMYKWaste Toner Box bizhub C300/C352/C352PToner Cartridges CMYKWaste Toner Box bizhub C451/C550/C650Toner Cartridges CMYKWaste Toner Box bizhub C203/C253/C353/C353PToner Cartridges CMYKWaste Toner Box Items that cannot be returned : Toner Bottles for bizhub 200/250/350, bizhub 360/420/500, bizhub 600/750, bizhub PRO 920, bizhub PRO 1050, bizhub PRO C500, bizhub C6500. Please recycle these items using your local recycling centers.The toner bottles are made of High Density Polyethylene (HDPE, SPI Code #2) which manyrecycling centers will accept. Eligible Printer Consumables Monochrome Printers/All-In-On PagePro 1100 SeriesToner CartridgeOPC Drum PagePro 1200/1250 SeriesToner CartridgeOPC Drum PagePro 1300 SeriesToner CartridgeOPC Drum PagePro 4100 SeriesToner Cartridge PageWorks/Pro 6 SeriesToner CartridgeOPC Drum PageWorks/Pro 8 SeriesToner CartridgeOPC Drum PageWorks/Pro 12 SeriesToner CartridgeOPC Drum PageWorks/Pro 18 SeriesToner Cartridge PageWorks/Pro 20 SeriesToner Cartridge PageWorks/Pro 25 SeriesToner Cartridge QMS 1060 SeriesToner Cartridge QMS 2060 SeriesToner Cartridge QMS 2560 SeriesToner Cartridge Color Printers/All-In-Ones magicolor 330 SeriesToner Cartridges: cyan, magenta, yellow, black magicolor 2200/2210 SeriesToner Cartridges: cyan, magenta, yellow, blackOPC Drum magicolor 2300 SeriesToner Cartridges: cyan, magenta, yellow, black magicolor 2400 SeriesToner Cartridges: cyan, magenta, yellow, black magicolor 2500 SeriesToner Cartridges: cyan, magenta, yellow, black

16



magicolor 3100 SeriesImaging Unit magicolor 3300 SeriesImaging Unit magicolor 5400 SeriesToner Cartridges: cyan, magenta, yellow, black magicolor 7300 SeriesToner Cartridges: cyan, magenta, yellow, blackPrint Unit Assemblies: Cyan, Magenta, Yellow, Black Color PageWorks SeriesToner Cartridges: cyan, magenta, yellow, blackOPC Drum Please recycle these items using your local recycling centers.The toner bottles are made of High Density Polyethylene (HDPE, SPI Code #2) which manyrecycling centers will accept. IMPORTANT : Only items listed above will be accepted for recycling by KMBS under the Clean Planet Program.However, many of the supplies used inKonica Minolta products are safe for local disposal.Please dispose or recycle these items locally. Please E-mail us to receive a listing of KMBS RecyclingCenters [email protected] SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD


DescriptionWhat is the Beta Software Support Policy?

Solution As an authorized developer for many software suppliers worldwide (Adobe®, Apple™, Microsoft®, etc.) we work closely with these manufacturers toimplement the latest technologies into every one of our products (printers, drivers, utilities, etc.). However, to provide our customers with the highest quality products, it is our policy to distribute or support drivers/software for any new operating system,software application, etc., until the new product is officially released by the manufacture. This also includes non-support of Beta Software. Once the software manufacturer officially releases the final version ofsoftware, we will continue testingthe drivers/utilities on the current product line forcompatibility and functionality with that ‘Official’ software release. When testing and approval have been completed, we will release and support thedrivers/utilities to the public. SPECIAL NOTE : Solution contribution by KMBS Printer Group - Mobile, AL

17




Description Howto print monochrome only.

Solution To print monochrome (B/W)only: 1. On thePC go to Start =>Control Panel =>Printers [and Faxes]. 2.Right-click on the printer icon. 3. Left-click on thePrinting Preferences. 4. Choose the Quality tab. 5. Under Color click B/W. 6. Click Apply then OK. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description'Invalidaccess; Offending command: def' PostScript error with Acrobat® v5.5. (q0402003)

Solution PostScript Error 'Invalidaccess; Offending command: def' with Acrobat® version5.x or above Note : The following information is not applicable to any non- Crown product. Ensure the two following settings in the Adobe® print dialog box: 1. 'Optimize for speed' is set to OFF. 2. 'Save printer memory' is set to ON. See also, additional notes regarding configuration of Acrobat® 4 or higher .


DescriptionConfirmation Mode on the magicolor 2480MF/2490MF/2590MF and bizhub C10/C10X.

18



Solution Confirmation Mode on the magicolor 2490 MF / 2590 MF / 2480MF and bizhub C10 / C10X The information in this document covers the topics included in the table below: About the Machine's Counters The number of operations performed since this machine was installed can be checked using the functions available when the Display key is pressed. Thefollowing procedure describes how to check the fax/scanner-related counters. Checking the Counter for Fax Printing This counter shows the total number of fax prints made since this machine was installed. 1,. Press the Display key, then the key. 2. Check that the TOTAL PAGE screen appears, and then press the Menu Select key. 3. Press the key four times. The FAX PRINT screen appears so that the counter can be checked. 4. Press the Menu Select key. The TOTAL PAGE screen appears. To return to the Fax mode screen, press the Cancel/C key. Checking the Counter for Total Scans This counter shows the total number of scans made, excluding copies, since this machine was installed. 1. Press the Display key, then the key. 2. Check that the TOTAL PAGE screen appears, and then press the Menu Select key. 3. Press the key five times. The TOTAL SCAN screen appears so that the counter can be checked. 4. Press the Menu Select key. The TOTAL PAGE screen appears. To return to the Fax mode screen, press the Cancel/C key. Checking the Transmission/Reception Result From the Display The transmission result information can be checked from the display. 1. Press the Display key, then the key twice. 2. Check that the TX/RX RESULT screen appears, and then press the Menu Select key. The TX/RX Result screen appears so that the information canbe checked. When the Start key is pressed, details of the report displayed on the screen can be printed. 3. To finish checking and return to the Fax mode screen, continue pressing the Cancel/C key until the Fax mode screen is displayed. About the Reports and Lists Reports on the status of fax/scan transmissions and fax receptions and the contents of the one-touch dial keys, etc. can be printed with this machine. Thefollowing reports and lists can be printed with this machine. For details on printing the reports and the lists, refer to the following section. Printing the Reports and Lists 1. Press the Display key, then the key three times. 2. Check that the PRINT REPORT screen appears, and then press the Menu Select key. 3. Using the and keys, select the desired report. 4. Press the Menu Select key. The report is printed. TX RESULT REPORT The document number, recipient name, date sent, starting time of transmission, number of document pages, time required, mode, and transmission resultare printed. The machine can also be set to print this report with each transmission, only when an error occurs, or not at all. RX RESULT REPORT The document number, date received, starting time of reception, number of pages received, time required, mode, and reception result are printed. Themachine can also be set to print this report with each reception, only when an error occurs, or not at all. ACTIVITY REPORT The operation number, document number, date of operation, starting time of transmission/reception, type of operation (transmission or reception), recipientname, number of pages sent/received, mode, and transmission/reception result are printed. The machine can also be set to print this report automaticallyafter every 60 transmissions/receptions. MEMORY DATA LIST This is a list of documents waiting to be sent, and documents specified for timer transmission. The document number, type of operation being performed,time, recipient name, and number of document pages are printed. MEMORY IMAGE PRINT A reduced image of the first page of the document waiting to be sent in addition to the document number, type of operation being performed, recipient name,date, time, and number of document pages are printed. ONE TOUCH LIST The recipients programmed in the one-touch dial keys are printed in numerical order of the keys. SPEED DIAL LIST The recipients programmed for the speed dial numbers are printed in numerical order.

19




DescriptionConfiguring Adobe® Acrobat® Reader v4 or later. (q0900102)

Solution Configuring Adobe® Acrobat® Reader 4 (or later) for magicolor Crown Printers See also, notes on configuring Acrobat® Reader . Print file using only PostScript Language Level 1 commands 1. From the Acrobat® viewer, select File and then Print. 2. When the Print display opens, choose PostScript Level 1 from the drop down menu (see image below). 3. Select Print to send the job to the printer. Print as image 1. From the Acrobat® viewer, select File and then Print. 2. When the Print display opens, place a check next to Print As Image (see image below). Note : When selecting Print as Image, the print job will take longer to print since each page is rasterized and made into an image. 3. Select Print to send the job to the printer.


DescriptionConfiguring Adobe® Acrobat® Reader v3 (q0900103).

Solution Configuring Adobe® Acrobat® Reader version 3 for magicolor Crown printers 1. From the Acrobat® viewer, select File and then Print. 2. When the Print display opens, select Level 1 from PostScript Options (see image below). 3. Select OK to send the job to the printer.

20




DescriptionHow to download a file from the web.

Solution Microsoft® Windows 1. Browse the web site to located the file that applies to your product and operating system. 2. Once you locate the file, click on it. 3. In the resulting File Download dialog box, select the Save button. 4. In the resulting Save As dialog box, you may change to a directory of your choice, or not make any changes, and accept the default directory the computerchose (either way, make note of where the file is going to be downloaded to). Select the Save button. 5. You will see another box appear that will display the download progress. Once the process is complete, you can close that box (if it is not alreadyconfigured to close on it's own after a file download). 6. If no error messages occurred during the download, then the file is now on your computer in the directory as noted in step 4 above. Browse to thatdirectory using Windows Explorer. 7. If the file has an .exe extension, that usually means it's compacted, and needs to be extracted. Simply double-click on the file to extract it. You may begiven the option (again) to select a target folder into which the extracted files will be placed. Again, as in step 4 above, you may accept the default or browseto another location. 8. Once the extraction has been completed, you should be able to follow whatever instructions are applicable to your download. Macintosh® 1. Browse the web site and locate the file you need. 2. Once the file is located, click on the link and the file should be automatically saved to the default location set in your operating system. Note : If a page filled with odd-looking text appears when clicking on a link, click the back button in your browser and Control-click (hold down the Controlkey and click with the mouse) on the link. In the pop-up menu, select the option to save the linked file. 3. Depending on your browser and it's settings, you may see a dialog box that indicates the progress of the download. Once the download is complete the filecan be found in your default download location. 4. If the filename has a .sit, .hqx, or .dmg extension, this indicates that it is a compressed file. If the file doesn't automatically decompress when the downloadis completed, double-click on the file to expand it's contents. SPECIAL NOTE : Solution contribution by KMBS Printer Group - Mobile, AL


DescriptionHowto get drivers for non-English operating systems.

Solution The latest print drivers (for multiple languages) are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site(http://www.kmbs.konicaminolta.us) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,Firmware and more'. SPECIAL NOTE : Solution contribution by KMBS Printer Group - Mobile, AL

21




DescriptionDifferences between PostScript and PCL drivers, and which PCL driver to use.

Solution Differences Between PostScript and PCL Drivers PostScript drivers are more capable than PCL drivers and are more universally supported, however PostScriptoften prints slower than PCL. PostScript canalso not print due to PostScript errors occurring. These errors can be caused by applications, driver settings, or the printer. PostScript printing is generallyused in higher end printing applications where high quality and functionality is required. PCL drivers are separated into two classes, PCL5e and PCLXL. PCL drivers are generally faster, however less functional. When using a PCL5e driver younever see a PDL (Printer Description Language) error printed. PCL5e is generally used in very low end applications and niche applications where theapplication developers did not completely follow Microsoft® Windows printing specification. These applications will generally have a documented PCL printerrequirement. With PCLXL, errors may print similar to PostScript. Like the PostScript errors, these may be caused by the application, user settings, or printer.PCLXL though is more inline with PostScript in regards to capabilities. PCL Support There is a difference between whether or not the printer 'supports' PCL and whether or not we have provided a PCL driver. Most of our Crown printers'support' the PCL emulation, but for only a few of our printers have we written drivers for the PCL language(s). The supported emulations for each printer will be listed on that product's technical specifications page. If PCL is listed on the technical specifications, theprinter supports the emulation (and you should see a reference to it in the printer's panel menu structure somewhere). However, to determine if we have ALSO written a driver, simply check the support page for that printer ... if you don't see any PCL drivers on that printer'ssupport page for the OS you're interested in, then we didn't provide one. NOW ... what to do if we didn't provide a driver. Unless the Answer Base give you hints otherwise ... you are welcome to try any PCL driver provided by anysoftware vendor, and congratulations if it fits your need. However, we will not support any drivers from other software vendors. Note : The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,Firmware and more'. SPECIAL NOTE: Solution contribution by KMBS Printer Group - Mobile, AL


DescriptionHow to print from AutoCAD®.

Solution Konica Minoltadoes not create application-specific drivers, therefore we do not have a specific ADI driver for any of our printers. AutoCAD® 14 or AutoCAD® 2000 applications use generic HP® plotters, not a specific driver. The plotter selects which driver you will be using.For Microsoft® Windows Me/98/95, we recommend using the Microsoft® Windows 9x/Me PostScript driver . For Microsoft® Windows 200 0/XP/Vista™ werecommend using the PostScript driver for Microsoft® Windows 2000. For Microsoft® Windows NT 4.0, we recommend using the PostScript driver forWindows NT4. To download these drivers go to the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab, select Drivers, MSDS &Solutions Software, select your Product Group (Desktop Printers), Product(s), select Drivers and, finally, select your operating environment. You may be ableto select a language option. Download the file to a temporary folder on your PC. You may have to unzip the file (by double-clicking on the downloaded file) before the driver can beinstalled. To open a file using WinZip®, WinZip® should be installed. WinZip® can be downloaded from the WinZip® website: http://www.winzip.com/ddchomea.htm. The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view. If there is a different driver used, the user will most likely notice a difference in the time it takes for the printer to spool a job and to print the job. Note :For DeskLaser or W printer models, simply use the GDI driver that comes with the printer. SPECIAL NOTE: Solution contribution by KMBS Printer Group - Mobile, AL

22




DescriptionHow to replace a toner cartridge.

Solution magicolor 2480MF/2490MF/2590MF Replacing toner cartridges . magicolor 2400W/2430DL/2450 Replacing toner cartridges . SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description TX Result reporting.

Solution Printing an TX Result Report after eachtransmission or only when an ERROR occurs This report will allow the customer to see the result of each fax that is sent. The document will contain the following information: The document number Recipient name Date sent Starting time of transmission Number of document pages Time required mode Result From the printer panel perform the following steps: 1. Press the MENU SELECT button. 2. Press the DOWN arrow until you see Reporting. 3. Press the MENU SELECT button. 4. Press the DOWN arrow until you see TX Result Report. 5. Press the MENU SELECT button. 6. Press the RIGHT arrow to ON (for after each transmission) or ON(ERROR) to print when an error occurs. 7. Press the Select button. Turning off the TX Result report From the printer panel perform the following steps: 1. Press the MENU SELECT button. 2. Press the DOWN arrow until you see Reporting. 3. Press the MENU SELECT button. 4. Press the DOWN arrow until you see TX Result Report. 5. Press the MENU SELECT button. 6. Press the RIGHT arrow to OFF . 7. Press the Select button. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description RX Result reporting.

23



Solution Printing an RX Result Report after each reception or only when an ERROR occurs This report will allow the customer to see the result of each fax that is received. The document will contain the following information: The document number Date received Starting time of reception Number of pages received Time required mode Result From the printer panel perform the following steps: 1. Press the MENU SELECT button. 2. Press the DOWN arrow until you see Reporting. 3. Press the MENU SELECT button. 4. Press the DOWN arrow until you see RX Result Report. 5. Press the MENU SELECT button. 6. Press the RIGHT arrow to ON (for after each reception) or ON(ERROR) to print when an error occurs. 7. Press the Select button. Turning off the RX Result report From the printer panel perform the following steps: 1. Press the MENU SELECT button. 2. Press the DOWN arrow until you see Reporting. 3. Press the MENU SELECT button. 4. Press the DOWN arrow until you see RX Result Report. 5. Press the MENU SELECT button. 6. Press the RIGHT arrow to OFF . 7. Press the Select button. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description Will the printer workin the Citrix® environment?

Solution The Citrix® environment is not a supported environment. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


DescriptionInstalling printer on Macintosh® OS X Leopard.

Solution PLease follow instructions in attached document. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from theAdobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description While setting up the print driver for XP, the user will be prompted to select bidirectional printing.

Solution Follow these steps to set up bidirectional printing: 1. In Windows XP, click on Start and select Control Panel.

24



2. Click on Printers and Faxes. You will see the icons of the installed printers3. Right-click on the icon.4. Left-click on the Properties selection.5. Select the Ports tab at the top of the page. 6. When the page opens up, at the bottom you will see an option to choose bidirectional support. Click the button; then click Apply. SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL


DescriptionHow to replace the Feed roller.

Solution This is how to replace the Media Feed roller on the magicolor 2400/2500 series printers. 1. Open Printer to the OPC drum section. 2. Remove the OPC drum. 3. Remove the roller on the square shaft by lifting gently on the small tab attached to the roller on the right side and then slide the roller to the right and lift. 4. To replace the roller take the new roller and match the roller into the slots, push down and slide it to the left until you hear the click or can feel that the rolleris locked into place. See the attached movie for assistance with the procedure. To view the video, you may need to download a free copy of Windows® MediaPlayer. 5. Replace the OPC drum and close the doors on the printer. SPECIAL NOTE : Solution contribution by SSD Printer Support


DescriptionExplanation ofCRU readings on a Statistics page.

Solution The explanation is provided in the attached documentation. To viewa PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for freefrom the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


DescriptionHow to print faxes saved in memory.

Solution To print the faxes saved in memory, do the following: 1. Be sure the printer has paper in the tray. 2. Press the Men/Select button. 3. Goto RXSETUP menu. 4.Press the Menu/Select button. 5. Goto MEMORY RX. 6. Press the Menu/Select button. 7. Push the right arrow key to move the asterisk to the OFF selection. 8. Push the Menu/Select button. 9 The faxes in memory should print. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description Trouble installing a printer on Macintosh® OS X.

Solution If you are having issues installing the PPD on a Macintosh® OS X system after downloading and running the installer, thentry the following steps:

25



1. Go to the following Directory: /Library/Printers/PPDS/Content/resources 2. Locate the Konica Minolta PPD (might be grayed out), press the "Control"then Click on the PPD. Another Box will pop up. 3.At the bottom of that screen go to the "ACCESS" portion.Change the "Access" of the PPD from "No access" to "Read and write". SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


DescriptionHow to determine a 220 volt printer from their 120 volt counterparts.

Solution Please see the attacheddocument for the serial number prefixes on Magicolor, PagePro and select BizHub models. This allows for easy identification andcan help narrow down causes for failure while troubleshooting. SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL


Description How to make B/W the printing default instead of Color.

Solution To make B/W the default printing mode instead of color: 1. On any PC OS go to your Printers folder. 2. Right-click on the driver and select Preferences.(For Microsoft® Windows 7 select Printing Preferences) 3. Left-click on Printing Preferences button and then click on the Quality Tab. 4. Select B/W or Grayscale and then select Apply. 5. The click OK out of the driver. 6. Your driver is now setup for B/W printing only. Note : From this point forward, to print a document in color you will need to select Preferences in your Print Window and select color, it will only print thatone document in color and will still leave the printer in a B/W default state. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


DescriptionHow to print faxes from Tray 2.

Solution To print faxes from Tray 2, please perform the following: 1. Press the "Menu/Select" key.2. Press the "Down Arrow" key on the 5 times. and LCD willindicate RX SETTING? .3. Press the "Menu/Select" key.4. Press the "Up Arrow" key and LCD will indicate SELECT TRAY? .5. Press the "Menu/Select" key.6. Press the "Menu/Select" key to choose TRAY1 .7. Press the "Menu/Select" key to choose DISABLE .Faxes will now be printed from Tray 2 when received. SPECIAL NOTE : Solution contribution by SSD Printer Support


DescriptionHow to print from Tray 2 by default.

Solution To printfrom Tray 2 by default, please perform the following steps: 1. Press the "Menu/Select" key.2. Press the "Down Arrow" key on the 2 times.LCD willindicate COPY SETTING? .3. Press the "Menu/Select" key.

26



4. Press the "Up Arrow" key.LCD willindicate PAPER PRIORITY? .5. Press the "Menu/Select" key.6. Press the "Right Arrow" key to choose TRAY2 .7. Press the "Menu/Select" key. SPECIAL NOTE : Solution contribution by SSD Printer Support


DescriptionHow to reset the transfer belt assembly counter.

Solution To reset the transfer belt assembly counter, perform the following steps:1. Press the COPY button.2. Press MENU/SELECT.3. Press and hold the LEFT ARROW button and [Maintenance Menu] will appear.4. Press the DOWN ARROW button until[3. RESET COUNT]is displayed.5. Press MENU/SELECT twice to reset the Transfer Belt counter.6. Press STOP/RESET button. Note : After resetting the counter, if machine power is cycled OFF/ON, image stabilization is automatically executed. SPECIAL NOTE : Solution contribution by SSD Printer Support


DescriptionHow to significantly reduce or eliminate wrinkled envelopes when printing.

Solution CAUSE: The flap on the envelopes will skew or buckle during the feed, print or fusing process causing the envelopes to wrinkle or crease. This will also occuron printers with envelope tabs that are in the open position. SOLUTION: The user will need to insert the flap of the envelope inside the envelope prior to printing. By doing this it will prevent the flap from moving duringthe print cycle and greatly decrease or eliminate the wrinkling and creasing. SPECIAL NOTE : Solution contribution by SSD Printer Support


Description How to clear a Replace transfer belt message.

Solution To clear the message, perform the following steps: 1.Press the COPY button.2.Press MENU/SELECT.3.Press and hold the LEFT ARROW button and Maintenance Menu will appear.4.Press the DOWN ARROW button until RESET COUNT is displayed.5.Press MENU/SELECT twice to reset the Transfer Belt counter.6.Press STOP/RESET button. SPECIAL NOTE : Solution contribution by SSD Printer Support


DescriptionWhat are the E-mail addresses for international printer support?

Solution International E-mail addresses for printer support: Customer Support E-mail from U.S. Territories in the South Pacific (Guam, American Samoa, Federated States of Micronesia, Marshall Islands, and NorthernMariana Islands, etc.) should be forwarded to [email protected] .

27



Customer Support E-mail from the United Kingdom (England, Ireland, Scotland, & Wales, etc.) should be forwarded [email protected]. Customer Support E-mail from the South Pacific or Asian region (Australia, New Zealand, Hong Kong, Japan, China, South Korea, Thailand, etc.) should beforwarded to [email protected]. All other Customer Support E-mail not originating from North America, South America, Caribbean Islands, the United Kingdom, or the South Pacific regionshould be forwarded to [email protected] . SPECIAL NOTE : Solution contribution by SSD Printer Support


Description How to find aKonica Minolta service provider for printer products.

Solution To locate a Konica Minolta printer service provider in your area click on the link below or paste it into your browser. http://onyxweb.mykonicaminolta.com/DealerLocator/ 1: Choose the model. 2: Slide the bar for the Search Radius. 3: Enter your zip code. 4: Click Find. 5: A list of Konica Minolta Authorized Service Providers will displayedand theirlocations will be shown on a map; SPECIAL NOTE: Solution contribution by SSD Printer Support


DescriptionHow to install the Automatic Document Feeder (ADF).

Solution To install the Automatic Document Feeder (ADF), refer to the attached Automatic Document Feeder Exchange Guide instructions. To viewthe PDF, you mayneed to download a free copy of Adobe Reader®. Note : The ADF part number is 4139330301. SPECIAL NOTE : Solution contribution by SSD Printer Support


Description Whyshould only genuine Konica Minolta consumables be used?

Solution Konica Minolta is dedicated to providing the finest quality printer products and supplies. Only the use of genuine Konica Minolta supplies can guaranteeoptimum print quality and performance. Use of consumables other than genuine Konica Minolta consumables will cause the printer to initiate intensive internalcleaning processes that will affect the speed of the printer. If you do not use Konica Minolta products and supplies, you may encounter the following type of message: "You are using an end-of-lifed (completely used) toner cartridge or a non-Konica Minolta toner cartridge. Problems caused by non-Konica Minoltaconsumables could invalidate warranty. To prevent troubles and to stabilize print quality, productivity could be reduced."The attached document discusses the merits of OEM consumables and the potential issues faced when using refilled or remanufactured toners. To viewthe

28



PDF, you may need to download a free copy of Adobe Reader®. SPECIAL NOTE : Solution contribution by SSD Printer Support


Description Location of lift springs in feed tray.

Solution All of the models based on the magicolor 2400 series have a pair of springs which lift the feed tray to the pickup roller.If thesebecome detached,feed jams(misfeeds)will occur frequently. The springs may also be found by the customer.Pleaserefer tothe attachedphoto to locate the correct position of the paper feed tray springs underneath theprinter. SPECIAL NOTE : Solution contribution by SSD Printer Support


DescriptionWhat to do when a media (paper)jam is indicatedat the fuserand there isno paper present.

SolutionTo clear the error message,power the printerOFF and let the fusing unitand printer cool down for about 20 minutes , then follow the instructional video belowto clear any jams in fuser. To view the video, you may need to download a free copy of Windows® Media Player. CAUTION :Please ensurethat the fuserhas cooled down becausethe components are extremely hotimmediately after powering down the printer and maycause a burn injury. SPECIAL NOTE : Solution contribution by SSD Printer Support


Description Recommended scanner driver for 64-bit systems running Adobe® Photoshop® CS4 or CS5.

Solution Adobe® recommends using the WIA scanner driver instead of TWAIN when using Photoshop CS4 or CS5 on a 64-bit Microsoft® Windows operating system.

For more information please see the Adobe® KB Article ID: 405072 - TWAIN plug-in | Photoshop CS4, CS5 . SPECIAL NOTE : Solution contribution by SSD Printer Support


Description Spare parts for discontinued products.

Solution Some older and discontinued models may not have any stock of spare parts remaining in our warehouse. These numbers should be provided onlytocustomers who need parts that are no longer available. National Parts Depot Toll Free: 1-800-524-8338 Outside U.S.: 1-845-469-4800 http://www.nationalparts.com Lusk & Associates Toll Free:800-959-5875 http://www.lusknet.com

29



SPECIAL NOTE : Solution contribution by SSD Printer Support


DescriptionFuse/ICP list.

Solution The attached documentation has the Fuse/ICP list for bizhub C10X/magicolor 25xxXX models. Note : To view the attached document, Microsoft® Excel® or Excel® Viewer must be installed. Excel® Viewer 2003 (9.9MB) can be obtained free fromMicrosoft® at the following URL;http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . SPECIAL NOTE : Solution contribution by Craig Blyther, ESS/SSD


Description Specifications for the magicolor 2590MF.

Solution See attacheddocumentation for information. Note : To viewthe PDF, Adobe Reader ® must be installed. Adobe Reader ® can be downloaded for free from the Adobe ® web site at: http://www.adobe.com/products/acrobat/readstep2.html


Description MSDS information for drum and toner.

Solution Attached are the Material Safety Data Sheets for the bizhub C10/C10X and magicolor 2400W/2430DL/2450/2480MF/2490MF/2590MF drum and toner. Notes : 1. To open the ZIP file, WinZip® should be installed. WinZip® can be downloaded from the WinZip® website: http://www.winzip.com/ddchomea.htm . Thefile can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view or run. 2. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . 3. The MSDS documentation is also available via the Konica Minolta Download Selector. Access the Selector from theKMBS public site (http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,Firmware and more'.


Description Supplies (Configuration) information.

Solution Supplies (Configuration) information for the magicolor 2590MF .

30




Description IsMagneCote® paper or magnetic backed paper supported?

Solution MagneCote® paperor magnetic backed paper is not supported. SPECIAL NOTE : Solution contribution by Marge McLea, ProductionCustomer Support/SSD


DescriptionEuro symbol '€' support.

Solution Euro symbol '€' support .


DescriptionHelp with specific problems when using Adobe® PageMaker®.

Solution Help with specific problems when using Adobe® PageMaker® .


DescriptionWhere to download User Guides, Installation Instructions, Reference Manuals or Safety Information Guides.

Solution Manuals in PDF format . Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html .


DescriptionWhy do previous print jobs keep reprinting?

Solution

31



Use instructions in this Technical Note to remove print jobs .


DescriptionWhat does auto-continue mean (or do)?

SolutionEnabling Auto-continue means the printer continues printing if page size in the printer does not match the page size defined by the print job.


DescriptionLinkMagic™ utility.

Solution bizhub C10/magicolor 2590MF/4690MF The LinkMagic™ utility can be downloaded via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,Firmware and more'. Please see attached documentation for additional LinkMagic™ facts and functionality. LinkMagic™ is also addressed in the Reference Guide. PagePro 1390MF LinkMagic™ version 1.8.8 or later is included as part of the latest Printer/Scanner driver for Microsoft® Windows Vista™. This driver can only be used for the32-bit OS. The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,Firmware and more'. Pleasesee attached documentation for additional LinkMagic™ facts and functionality. LinkMagic™ is also addressed in the Printer/Copier/Scanner User’sGuide. Note : To view the PDFs, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html .


DescriptionExplanation for how fast toner should deplete.

Solution Explanation of toner depletion rates .


DescriptionHow to disable the Status Monitor.

Solution Disabling the Status Monitor: Note : The instructions below do NOT apply to Microsoft® Windows 2000. For Microsoft® Windows 2000, you must completely uninstall the printer driver,then reinstall using the Add Print Wizard. 1. Click on Start, then Run. 2. Type 'msconfig' in the box provided (without the quotes), and select OK. 3. Select the Startup tab. 4. Find the reference to the Status Monitor for your printer model (scroll down if necessary), and deselect it's check box. 5. Select OK ... you may be prompted to restart your PC before the settings will take effect. Notes :

32



a. You will not be able to view ANY of the Status Monitor features when it is disables (consumables usage, for example). b. To re-enable the Status Monitor, simply perform the same steps above, and for step 4, select the check box for the monitor.


DescriptionColor Application Notes.

Solution Color Application Notes .


DescriptionWhere are the ICC color profiles stored on a Macintosh OS X system?

Solution Color Profiles are stored in the Libraries ? Colorsync ? Profiles folder. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionInputting adjustment data after exchanging the controller board.

Solution Whenthe controller board is replaced, adjustment data must be reentered. Please see the backside of the printer label after exchanging the controller boardand input the adjustment data.Refer to the attached documentation for directions.To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can bedownloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note :Image shift will occur if you do not input adjustment data to the exchanged controller board. SPECIAL NOTE : Solution contribution by KMBT (Japan).


DescriptionMicrosoft® Windows Vista™ 64-bit printer driver availability for magicolor and PagePro printers.

Solution Microsoft® Windows Vista™ 64-bit printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,Firmware and more'.

33




DescriptionMicrosoft® Windows Vista™ 32-bit printer driver availability for magicolor and PagePro printers.

Solution Microsoft® Windows Vista™ 32-bit printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,Firmware and more'.


DescriptionWhy is the Exposure Lamplit at all times?

Solution This is normal operation of the exposure lamp on this model. SPECIAL NOTE : Solution contribution by Scott Irwin, Workgroup/SSD


DescriptionHow to changemodem speed in the Service menu.

Solution To changemodem speeds, pleaseperform the following steps: 1. Press the "Menu Select" button one time and hold the left arrow button down until "Maintenance" appears. 2. Press the "Menu Select" button two times. 3. Now press the down-arrow button until you reach the desired setting for the speedthenpress "Menu Select". SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

34


magicolor 2590MF Paper Conveyance jams, no-feed, folding, tearing, skewing, curling


DescriptionWhenever a document is placed into the Automatic Document Feeder to scan, copy or fax, the ADF will feed the document only half-way through and stop.The printer then reports Original Document Jam or Media Jam Document Feeder (ORIGINAL DOC. JAM OPEN DOC. FEED COVER message) followed byan unusual noise. Removing the jam does not clear the message.

Solution CAUSE: The white mylar flap that guides the document through the ADF is out of place. SOLUTION:Remove the jammed paper, then raise the ADF and tuck the mylar flap into the slot just after the last metal plate underneath the flap.Please seeattacheddocumentation and photosfor the procedure. To viewthe PDF, you may need to download a free copy of Adobe Reader®. SPECIAL NOTE : Solution contribution by SSD Printer Support


DescriptionEncountering printer jams only when duplexing.

Solution CAUSE: Tape still on back cover of the printer. SOLUTION: If you encounter printer jams only when duplexing ensure the tape is removed from the back cover of the printer. You should be able to see theopening in the paper path. Please refer to attached document as a reference. Photos show: Tape on back cover Tape being removed from back cover Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


DescriptionThe printer is pulling in multiple sheets of paper.

Solution CAUSE: Moisture in the paper causing multiple sheets to stick together. SOLUTION: Remove the paper from the machine and fan it. If, after fanning the paper,the papersheetsstill adhere to one another, pleaseuse a new ream ofpaper. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

35


magicolor 2590MF Software/Driver related


Description"Device can not print in accordance w/guidelines pick another printer" message when trying to print postage from Stamps.Com.

Solution CAUSE: Driver incompatibility. SOLUTION: Stamps.com states that they will not work with Konica Minoltadrivers.The only thing they will do is print labels, and you have to purchase thelabels from Stamps.com. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionTabs in driver are in a foreign language (usually Spanish).

Solution Tabs in Driver Appear in Foreign Language (and Other Common Driver/Communication Issues) USB 1. Go to the Printer Folder. 2. Right click the printer icon and choose Delete.

3. Go to Add/Remove programs in the Control Panel Folder.

4. Scroll down to locate the printer and highlight it. Select Remove. When prompted to reboot, choose No.

5. Right click on My Computer and choose Properties.

6. Click on the Hardware tab and then choose Device Manager.

7. Click on the + (plus) sign next to Universal Serial Bus Controller to expand it.

8. Under Universal Serial Bus Controller you will see USB Printing Support ... right click USB Printing Support and choose Uninstall.

9. Go to Start, Run and type in 'c:\\windows\\inf' or 'c:\\winnt\\inf' (without the quotes) and click OK.

10. In the INF folder that opens, choose Search from the top. For some Windows 98 systems, if you don't see a search option, try pressing CTRL+F to openup search Windows.

11. Choose All Files and Folders.

12. In the top box labeled All or Part of the file name type in 'oem*.inf' (without the quotes).

13. In the second box labeled A Word or Phrase in the file type in 'minolta' (without the quotes).

14. Click search.

15. Delete any files that are found by the search.

16. Close this window.

17. Go to Start, Run and type in 'c:\\windows\\system32\\spool\\drivers\\w32x86' or 'c:\\winnt\\system32\\spool\\drivers\\w32x86' (without the quotes) and clickOK.

36



18. In this folder you should see a Minolta folder. Delete it.

19. Insert the printer's Software CD into the CD-ROM drive. When it comes up to Choose Demonstration Language close out of it.

20. Turn off the printer, then restart the computer (with printer still off).

21. When the computer is rebooted completely turn the printer back on.

22. When the computer is rebooted the Found New Hardware Wizard may or may not appear. If it does appear proceed with the next step. If it does notappear, then skip to step 35.

23. The Wizard will search and come up with a list. Scroll over to the right of the list and you will find the locations of the driver.

24. Find the driver located in driver\\english\\{operating system folder}\, then click on it and choose Next. See table below for possible other paths for various printer models. If your printer model is not listed below, use the paths below as a pattern to helpdetermine where the files may be on the CD for your printer. 1200W/1250W CD:\drivers\english\{operating system folder}\ 1250E CD:\drivers\{operating system folder}\\ps\english 1300/1350 CD:\Drivers\English\{operating system folder}\ 2300W/2300DL/2350 CD:\Drivers\English\{operating system folder}\ 2430DL CD:\Drivers\English\{operating system folder}\\main (or uni) 2400W CD:\Drivers\English\{operating system folder}\ 2450 CD:\Drivers\English\{operating system folder}\ 5430DL CD:\Drivers\English\{operating system folder}\ 5440DL CD:\Drivers\English\{operating system folder}\\main (or uni) 5450 CD:\Drivers\English\{operating system folder}\ 3100 CD:\Platform\{operating system folder}\\english 25.. The Wizard will complete the installation process. 26. After installation is complete go to the Printers Folder, right click the printer icon and choose Properties.

27. Click on the Ports tab.

28. You will see a check mark next to a port that says USB...

29. Move the cursor over that Port and the PC will identify which USB port it is on (e.g. USB001).

30. Close the Properties dialog box and left click on My Computer.

31. Double click on the CD-ROM drive to activate the Auto Installer on the CD.

32. Continue through the CD automatic installation to complete the printer setup.

33. When it asks for a port make sure you select the same one that was checked in the Port tab from earlier (e.g. USB001).

34. If a message appears that says a printer with the same name is already installed..., choose Yes. If you do not have the Status Monitor available after performing the instructions above, you can run the extra step of installing the driver again using theSetup.exe procedure ... but only do this AFTER performing the steps above. Only perform the steps below if the Found New Hardware Wizard did not come up in step 22:

37



35. Left click on My Computer.



38. If a message appears that says a printer with the same name is already installed..., choose Yes. If you do not have the Status Monitor available after performing the instructions above, you can run the extra step of installing the driver again using theSetup.exe procedure ... but only do this AFTER performing the steps above. Parallel 1. Go to the Printer Folder. 2. Right click the printer icon and choose Delete.

3. Go to Add/Remove programs in the Control Panel Folder.

4. Scroll to locate the printer and highlight it. Select Remove. When prompted to reboot, choose No.

5. Right click on My Computer and choose Properties.

6. Click on the Hardware tab and then choose Device Manager. 7. Click on the + (plus) sign next to Ports to expand it.

8. Under Ports you will see ECP Printer Port LPT1.

9. Right click ECP Printer Port LPT1 and choose Uninstall.

10. Go to Start, Run and type in 'c:\\windows\\inf' or 'c:\\winnt\\inf' (without the quotes) and click OK.

11. In the INF folder that opens, choose Search from the top. For some Windows 98 systems, if you don't see a search option, try pressing CTRL+F to openup search Windows.

12. Choose All Files and Folders.

13. In the top box labeled All or Part of the file name type in 'oem*.inf' (without the quotes).

14. In the second box labeled A Word or Phrase in the file type in 'minolta' (without the quotes).

15. Click search.

16. Delete any files that are found by the search.

17. Close this window.

18. Go to Start, Run and type in 'c:\\windows\\system32\\spool\\drivers\\w32x86' or 'c:\\winnt\\system32\\spool\\drivers\\w32x86' (without the quotes) and clickOK.

19. In this folder you should see a Minolta folder. Delete it.

20. Insert the printer's Software CD into the CD-ROM drive. When it comes up to Choose Demonstration Language close out of it.

21. Restart the computer.

22. When the computer is rebooted the Found New Hardware Wizard may or may not appear. If it does appear proceed with the next step. If it does notappear, then skip to step 27.

23. Click Next.

24. It will search and come up with a list. Scroll over to the right of the list and you will find the locations of the driver.

25. Find the driver located in driver\\english\\{operating system folder}\, then click on it and choose Next. See table below for possible other paths for various printer models. If your printer model is not listed below, use the paths below as a pattern to helpdetermine where the files may be on the CD for your printer. 1200W/1250W CD:\drivers\english\{operating system folder}\

38



1250E CD:\drivers\{operating system folder}\\ps\english 1300/1350 CD:\Drivers\English\{operating system folder}\ 2300W/2300DL/2350 CD:\Drivers\English\{operating system folder}\ 2430DL CD:\Drivers\English\{operating system folder}\\main (or uni) 2400W CD:\Drivers\English\{operating system folder}\ 2450 CD:\Drivers\English\{operating system folder}\ 5430DL CD:\Drivers\English\{operating system folder}\ 5440DL CD:\Drivers\English\{operating system folder}\\main (or uni) 5450 CD:\Drivers\English\{operating system folder}\ 3100 CD:\Platform\{operating system folder}\\english 26. The Wizard will complete the installation process. If you do not have the Status Monitor available after performing the instructions above, you can run the extra step of installing the driver again using theSetup.exe procedure ... but only do this AFTER performing the steps above. Only perform the steps below if the Found New Hardware Wizard did not come up in step 22:

27. Left click on My Computer.



30. If a message appears that says a printer with the same name is already installed..., choose Yes. If you do not have the Status Monitor available after performing the instructions above, you can run the extra step of installing the driver again using theSetup.exe procedure ... but only do this AFTER performing the steps above.


DescriptionScanner Busy error and cannot scan with any application.

Solution CAUSE: Scanner driver may not be installed or another error may be preventing scanning operation. SOLUTION:Under the Microsoft® Windows System Properties, check the Device Manager to make sure scanner is listed under Imaging devices.If thescanner is not listed, install the scanner driver.If the scanner is there, pleaserestart the printer and thePCthen try to scan another document. Make sure the printer does not have any Toner Empty or Toner Missing messages. If an error message appears on the printer panel it must be cleared forthe scanner to work. SPECIAL NOTE : Solution contribution byKMBS - Mobile, AL


Description

39



After installation of the printer on a standard TCP/IP address and reboot of the computer, the print job will hang in the queue for long periods of time (3+minutes). After a period the jobs print.

Solution CAUSE: IPv6 (Internet Protocol version 6) is enabled. By default, Microsoft® Vista has both IPv4 and IPv6 enabled. In order to operatethe printer properly,IPv6 needs to be disabled. SOLUTION:Please refer to the attached document for the procedure to disable IPv6. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader®can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description"Duplex option not attached" error message when printing from Microsoft® Publisher.

Solution CAUSE: Duplex is selected in the Publisher program and the feature is not available on the printer. SOLUTION: To deselect duplex printing: 1. On the File menu, click Print. 2. In the Print dialog box, in the Name list, select the printer that you want to use. 3. Click Properties. Note : The information in the Properties dialog box varies depending upon the model of the printer you are using. With some printers, you will see a Layouttab with a "Print on both sides" option. With other printers, you might see a Features tab, and the duplex option might be called something like "Two-sidedprinting". Explore the various tabs in the Properties dialog box until you locate the duplex printing option. 4. Choose the duplex printing option. The options will be called something like Long edge (or Flip on long edge) and Short edge (or Flip on short edge). 5. Deselect duplex. Click OK to close the Properties dialog box, and then click OK again to close the Print dialog box. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


DescriptionUser is unable to select trays when printing from Microsoft® Word 2003/2007.

Solution CAUSE: Incorrect settings. SOLUTION: Check to see that the applications settings for paper source allow for the use of the printer driver settings. Click File => Print andbeforeclicking OK, check the following: In Microsoft® Word 2003 : 1. Click OPTIONS and in the DEFAULT TRAY field, click the drop down menu and select USE PRINTER SETTINGS. 2. Click OKthen OK to print. In Microsoft® Word 2007 : Click Options then under the PRINT menu, select USE PRINTER SETTINGS in the DEFAULT TRAY menu. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description"USB device not recognized" or "Unknown USB device" message on the PC when the USB cable is connected.

Solution CAUSE:A power loss across the USB ports on particular motherboard controller chipsets or external hubs. SOLUTION:Download and install the latest drivers for your specific chipset. If you cannot find updated drivers for the chipset,try installing a PCI/USB Card asa workaround if your USB Host Controllers are not functioning correctly. IMPORTANT : Konica Minolta does not guarantee the operation of 3rd party PCI cards, this is only a suggested workaround. Note : Please see the attached document for troubleshooting suggestions. To viewthe PDF, you may need to download a free copy of Adobe Reader®. SPECIAL NOTE : Solution contribution by SSD Printer Support

40




Description When using LinkMagic™ on Microsoft® Windows Vista™ 64-bit editions, the "Program Path" will be automatically changed into the following folder. C:\Program Files (x86)\Windows Mail (winmail.exe for 32-bit editions) This occurs even if selecting the E-mail application for 64-bit editions (C:\Program Files\Windows Mail) from the "Program Path" list in the "Scan and Mail"dialog box.When using LinkMagic™ on Microsoft® Windows XP 64-bit editions, the "Program Path" will be changed into the 32-bit E-mail applications (C:\Program Files(x86)\Outlook Express) as well.

Solution CAUSE: Incorrect procedure being used. SOLUTION: Start up the E-mail application for 64-bit editions before using the "Scan and Mail" function from LinkMagic™. If Microsoft® Windows Mail for64-bit editions is running, the new message will start up from Microsoft® Windows Mail for 64-bit editions when clicking "Scan and Mail" button even if 32-bitE-mail application is set on LinkMagic. The following has been described in the Reference Guide.---------------An E-mail application bundled with Windows is automatically selected.In addition, 32-bit applications are given priority during detection.To use a 64-bit E-mail application as the Windows-bundled software, start up the E-mail application to be used before performing the Scan and Mailoperation.--------------- SPECIAL NOTE : Solution contribution by KMBT (Japan).


Description When trying to open the TWAIN driver from an application while opening a function dialog box from the "Scan Modes" on LinkMagic™, "An error occurredwhile acquiring the image." message appears and cannot use the TWAIN driver.Also, when trying to open the function dialog box from LinkMagic™ while opening the TWAIN driver from the application, the following message appears: "Anerror occurred while communicating with the scanner. Please ensure that the scanner is connected properly and try again." The TWAIN driver can be opened from LinkMagic™ while opening the WIA driver from the application.

Solution CAUSE: Two or more windows of the TWAIN driver cannot be opened from LinkMagic™ and the application at the same time. SOLUTION: Open no more than one window at the same time. SPECIAL NOTE : Solution contribution by KMBT (Japan).


DescriptionWhen "B/W" is selected in the "Scan Type" on LinkMagic™, the following message appears if scanning with"JPEG" set in the "Format" list. B/W Images cannot be saved in JPEG format. Save as grayscale instead? However, the scanned image becomes B/W, not grayscale.

Solution CAUSE: Message is misleading. SOLUTION: If scanning with the "JPEG" format when "B/W" is selected in the Scan Type, it is actually scannedas aB/W image even though themessageabout saving as grayscale appears. SPECIAL NOTE : Solution contribution by KMBT (Japan).


Description When using the "Scan to Clipboard" function on LinkMagic™, a lot of unnecessary black lines might be printed on the image if pasting the scanned imagewith the "B/W" in the "Scan Type" into Adobe® Photoshop®. This problem does not occur when setting "Gray" or "True Color" in the "Scan Type".This problem does not occur if pasting the scanned image into other application (Microsoft® Office, Paint, and so on).

41



Solution CAUSE: Incorrect settings. SOLUTION: Set the "Scan Type" to "True Color" or "Gray" except "B/W" if pasting the scanned image into Adobe® Photoshop® when using the "Scan toClipboard" function. SPECIAL NOTE : Solution contribution by KMBT (Japan).


DescriptionWhen printing from Macintosh® OS in the following situation, the job is not sent to the printer.- Connection: TCP/IP printing- Queue name: blankAnd, the "Printer Busy" status is indicated in the Printer List screenyet the printer never prints.

Solution CAUSE: Incorrect name typed in Queue text box. SOLUTION: Type the correct name in the Queue text box when using TCP/IP printing (IPP and LPD). SPECIAL NOTE : Solution contribution by KMBT (Japan).


Description LinkMagic™ cannot scan inan environment with Adobe® Photoshop® CS3 installed, even if trying to scan from various functions on LinkMagic™. Using Microsoft®Windows XP Scanningis not allowed becausethe Scan button is grayed out. Using Microsoft®Windows Vista™ When loading the TWAIN driver by clicking the Scan Modes function button, the TWAIN dialog box does not appear and a "There was an error loading theTWAIN Driver. Please consult the documentation for further information." message is indicated.

Solution CAUSE: LinkMagic™ upgrade required. SOLUTION:Installthe attachedLinkMagic™ version 1.0.0.6. LinkMagic™ version 1.0.0.6 or lateris also available via the Konica Minolta Download Selector.Access the Selector from the the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS ExpertSupport) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please refer to attached Release Notes prior to installing LinkMagic™. To viewthePDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . Notes : 1. As a quick workaround, delete the twain_32.dll file from the Windows\system32 folder. Adobe® Photoshop® CS3 seems to work without anyproblemsafter deleting this file. 2. This scanning problem does not occur with Adobe® Photoshop® CS2, Microsoft® Office, and so on. 3. To open the zipped LinkMagic™ file, WinZip® should be installed. WinZip® can be downloaded from the WinZip® website:http://www.winzip.com/ddchomea.htm .The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the localcomputer to view. SPECIAL NOTE : Solution contribution by KMBT (Japan).


DescriptionMacintosh® computer cannot read the Software Utilities CD-ROM.

42



Solution PROBABLE CAUSES: 1. CD-ROM software needs to be installed if a new CD-ROM was added, or reinstalled if the CD-ROM software is corrupt. If a new CD-ROM was installed, make sure CD-ROM software is loaded (the CD-ROM software is already installed on Macintosh® computers that come withCD-ROM drives). The easiest way to install any Macintosh® CD-ROM software is by reinstalling the system software. 2. The Foreign File Access extension is not installed and enabled. Make sure that the Foreign File Access extension is installed and turned on. Use the Extensions Manager control panel in the Control Panels folder (in theApple® menu) to turn it on. Then restart your computer.


DescriptionDriver tabs/properties are in a foreign language.

Solution CAUSE: Driver not installed correctly. SOLUTION: Make corrections in the computer/driver installation/configuration . Ensure that you perform the steps slowly so as not to miss one. Note : The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,Firmware and more'.


Description When scanning from MS office2003 and 2007 you get the message: Microsoft Document Scanning has encountered a problem and needs to close. We areSorry for the inconvenience. Error Details: Scansrv failure Error Signature: ApName: mspscan.exe AppVer: 11.0.8166.2 AppStamp: 4616c200 ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp: 4616c200 fDebug: 0 Offset: 00008b66

Solution Cause: MS office Imaging has problems recognizing names longer than 20 characters. Solution: Rename the scanner to a name shorter than 20 Characters. 1. Go to Start> Control Panel> Scanners and Cameras. 2. Right click on the scanner and select rename. (i.e. Buzhub C20) SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL


Description The printer will not print.

Solution CAUSE:There is a print spooler error.

43



SOLUTION: Reboot the machine. If rebooting does not work then perform the steps below. 1. Click on start and go to "My Computer". 2. In "My Computer" openthe C: drive. 3. In the C: drive, openthe "Windows" folder. 4. Open up the folder named "System32". 5. Open the folder "Spool". 6. Open the folder named "Printers". 7. Within that folder, delete any files that are in the folder "Printers". 8. After deleting any files in the "Printers" folder, reboot the computer. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

44


magicolor 2590MF Warm-up, wrong display, incorrect operation, lock-up


DescriptionMemory is full orgettingmemory errors.

Solution CAUSE: Memory needs to be cleared. SOLUTION: To clear memory: 1. Go into Service mode by pressing the Menu Select button. Thenpress Stop 00 Stop 01. 2. Press the down arrow to Clear Data. 3. Press the Menu Select Button. 4. Press the down arrow to Memory Clear. 5. Press the Menu Select Button. 6. Reboot the printer. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description Service Call 101H or Fatal Error 101Hindicated on the printer panel after the printer is installed and powered ON.

Solution PROBABLE CAUSES: 1. The scanner release lever (yellow)in the bottom of IR has not been released. The instruction tag labelmay not be easily viewable or thelabel is removedand the scanner lock is not released as instructed. To clear the code: a. Pull the IR latch and lift the scanner bed. b. Identify the scanner lock and unlock mechanism. c. Place the mechanism in the unlock position. d. Put the scanner bed in the down position. e. The printer will warm up and the error will clear. Note : Please refer to attached documentation concerning the instruction label. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

2. The ribbon cable between the scanner and IPB has not been seated properly. This may occur after the lamp or IPB is replaced. Check the ribbon cable for proper insertion.Inspect the ends of the cable for damage and replace if deemed necessary (p/n 4556 PP0K 00 or p/n 1492 103802 for the magicolor 2480MF). SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description "Toner missing" or "Toner not installed" message which will not clear.

Solution CAUSE: CRUM reader is damaged or has failed. SOLUTION:Replace the CRUM reader (switch). The CRUM switch is located under the toner rack. To access the CRUM switch, remove the OPC drum andall 4 toner cartridges. Also make sure that the OPC Drum is properly covered against light exposure, as it is light sensitive. Please refer to the attachedprocedure for changing the CRUM switch on the magicolor 24xx/25xx series printer. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® canbe downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : The part number for the CRUM sensor (switch)has changed. Original switch (p/n 4139 6306 02) and the current switch (p/n 4139 R735 00). SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description Service Call 17 or 17H on power up. The message willbe displayed on the computer screen via status monitor on the magicolor 2400W. On the non-W models, the message appears on the LCD display panel.

45



Solution CAUSE:Usually a toner cartridge that is not sitting properly in the rack.Due to a mechanical obstruction the rack is unable to rotate at some point. SOLUTION: If the tonercartridge itself is not the problem,then perform the following, checking after each step until the situation is resolved. 1. Check the Rack Motor (M2) connector for proper connection; correct as necessary. 2. Check M2 for proper drive coupling; correct as necessary. 3. Check PRCB/PWB-A for proper connection; correct as necessary. 4. Check the Safety Switch lever; correct as necessary. 5. Check that the PC3/PS3 Rack Positioning sensor onPRCB/PWB-A (PJ5A-11) isON. 6. Check M2 OperationPJ5A-1 to 4 (Pulse Output). 7. Replacethe PRCB/PWB-A(p/n4139 H025 02 for magicolor 2490MF/2590MF/bizhub C1 0 or p/n 4139 0110 0A for magicolor 2400W/2430DL/2450 ). SPECIAL NOTE : Solution contribution by SSD Printer Support


DescriptionService Call C0045is a printer calibration error.

Solution CAUSE: Possible Transfer Belt failure. SOLUTION: To clear the error code,power the printer OFF, wait 30 seconds and power the printer ON. This will restart the calibration. If the error does not clear, the Transferassembly (p/n 4139 R720 00) will need to be replaced. This is a customer replaceable item. SPECIAL NOTE : Solution contribution by SSD Printer Support


Description 21H error code.

Solution CAUSE: The sensor located on the drum unit is dirty. SOLUTION: Clean the sensor on the drum unit.Pleaserefer toattached photo. SPECIAL NOTE : Solution contribution by SSD Printer Support


DescriptionFatal error 16h on the LCD or Status Monitor.

Solution CAUSE: The transfer belt connection behind the Transfer Belt Assembly is loose. Please refer to attached photo. SOLUTION: Open the printer. Push on the ends of the plug to securely seat the connection then shut the lid and reboot the printer. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description "Warn Fax" error message on the printer panel.

46



Solution CAUSE:A fax error occurs while an operation was being performedin Copy Mode. SOLUTION: To check and clear the error: 1. Press the[FAX] key to check the error condition. 2. Press and hold the[CANCEL] button for 10 secondsto try and clear the error. 3. If the error does not clear, the printer memory will have to be cleared. To clear the printer memory: a. Enter the Service Mode bypressing[MENU SELECT] twice, then pressing [STOP/RESET] [0][0][STOP/RESET][0] [1]. b. Once in the Service Mode, scroll down to#10 [CLEAR DATA] option and press [SELECT]. c. Scroll down to [MEMORY CLEAR] and press [SELECT].This should clear all thedata in the memory. IMPORTANT : Only [SERVICE’S CHOICE] and [FIXED ZOOM CHANGE] of the Service Mode areset to default. Before executing [MEMORY CLEAR], be sure to record the setting values that areto be initialized through [MEMORY CLEAR]. If the printer is on a network please record the printer TCP/IP address and any other settings. For the record of the setting values, it is a good idea to have reports and listsprinted. Some setting values are not included any of these reports or lists. Be sure tomake a note of them separately. After [MEMORY CLEAR] has been executed, make necessary entries of data again based on the setting values recorded. 4. Press the [CANCEL] button twice to exit Service Mode. 5.Reboot the printer. If the error does not clear, the SRAM will need to be cleared. Please note that once the SRAM is cleared, all of the settings in the printer will be cleared as well. Therefore, if the printer is on a network you will need toknow the TCP/IP address and ANY other specific settings before performing the SRAM Clear. • [USER SETTING] - [DATE&TIME]keeps its setting value. • [FAX MAINTENANCE] of the User Service Modeis set to default. • [TX/RX Result] of the Display Mode iscleared. • [SERVICE’S CHOICE] and [SOFT SWITCH] of the Service Mode isset to default. To clear SRAM: 1. Enter the Service Mode bypressing[MENU SELECT] twice, then pressing [STOP/RESET] [0][0][STOP/RESET][0] [1]. 2. Once in the Service Mode, scroll down to#10 [CLEAR DATA] option and press [SELECT]. 3. Scroll down to [SRAM CLEAR] and press [SELECT]. 4. Press the [CANCEL] button twice to exit Service Mode. 5.Reboot the printer. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


DescriptionPrinter will not print or scan if connected via USB

Solution CAUSE: Incorrect USB cable, or IPB board failure. SOLUTION: 1. We strongly recommend using a cable no longer than 6 feet 2. Please ensure the USB cable is 2.0 3. The USB cable must be a standard USB to USB printing cable and not a USB to Parallel cable 4. Make sure the cable is plugged into the USB port on the printer and on the computer and not the Ethernet port 5. If the USB cable is plugged into a USB Hub on the computer; unplug the cable from the Hub and plug it directly into a USB port on the computer 6. If the above criteria are met then test the USB cable, USB port on the printer and the USB port on the computer. To test the USB cable, connect the cable to a different device if this test fails replace the USB cable. Test the USB port on the computer by connecting another known working device with a USB cable to the computer. If the test fails please contact the computer vendor To test the port on the printer please take a known working USB 2.0 printing cable and connect the cable to a different computer, install the drivers and try toprint and scan. If the printer fails to print the IPB board will need to be replaced. Please contact KM Technical Support at 877.778.2687 (p/n 4556 P022 00) for the C10MF (p/n 4556 P023 00) for the MC 2590MF (p/n4556 R700 00) for theMC 2490MF.

47



SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL


DescriptionService Call 15h error.

Solution CAUSE: Cleaning blade pressure/retraction failure. Loose cable connection for the transfer belt or faulty solenoid (SD3/SL3). SOLUTION: Open the lid of the printer until the transfer belt is visible.Disconnect and reconnect theharness(see the attached photo for location). If, afterreboot of the printer, the errorreoccurs, the Transfer Belt Cleaning Blade Retract solenoid (p/n 9321 2400 11) may be faulty and require replacement. SPECIAL NOTE : Solution contribution by SSD Printer Support


Description Message"Error Line 2474"appears on LCD or status monitor.

Solution CAUSE: Thismessage is displayeddue to a bad CRUM sensor or toner that was not manufactured by Konica Minolta. SOLUTION: 1.Confirm that genuine Konica Minolta toners are being used. 2. Replace the defective or damaged CRUM sensor reader (p/n 4139R73500). See the attached files forreplacement procedures. Note: To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL


DescriptionError line: 2408messageon the LCD.

Solution CAUSE: An errorin the operating system. SOLUTION:Manually remove the toner.Reboot the printer so it willprompt for that toner.Reinstall the toner. Notes : 1.See the attached document for removal instructions. To viewthe PDF, you may need to download a free copy of Adobe Reader®. 2.If the message persists,please contact customer support. Before Requesting Support Before calling a Support Engineer, please take the following steps: Replace all worn parts that may be related to the problem. (if possible) Ensure that the machine has the latest firmware installed. Obtain the printer model and serial number. Have available the location phonenumber, E-mail address, and shipping address Have complete details of the problem. (ex: Are there specific jam or error codes? Does the problem happen with all paper sizes and from all trays? What hasalready been done to address the issue?)

48



Know the type of computer being used and the type and version of operating system being used (ex: Microsoft® Windows XP) Know the interface and protocol being used. (ex: TCP/IP for network) Know the software application and version being used. Know the emulation (ex: PostScript, PCL, or GDI) of the file being printed. Have available the configuration, startup, or status page (depending on the type of printer) Suggestions When calling for support: For fastest response, call during non-peak hours (8:00-10:00 a.m. and 3:00-8:00 p.m., Eastern Time). Be at the machine when you call if at all possible. A problem ticket number is generated automatically when you call the Hotline. If subsequent troubleshooting is required on a particular machine, refer to thatticket number – do not open a new ticket. Each support ticket is limited to one problem. If a machine has more than one seemingly unrelated problem, then additional tickets must be assigned toensure that each problem is addressed. United States and Canada Hours : 8:00AM - 8:00PMEastern Time, Monday - Friday Phone : End users (consumers)call 877-778-2687 Technicians call 800-682-2454 (SSD Hotline ID number is required.) SPECIAL NOTE : Solution contribution by SSD Printer Support


DescriptionError 08 message for main motor malfunction.

Solution CAUSE: Defective drum unit. • The Motor Lock signal remains HIGH for a predetermined consecutive period of time while the Main Motor remains energized. • The Motor Lock signal remains LOW for a predetermined consecutive period of time while the Main Motor remains deenergized. SOLUTION: Replace the drum unit. (p/n 1710595002). SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL


DescriptionMedia Jam indicated on the Status Display or LCD.

Solution CAUSE: The transfer sensor is notmoving freelybecause it isstuck in the up position. SOLUTION: Take a paper clip (or spring hook), insert it in theopening where the sensorshould beand try toreadjust the sensor positionso it will operatecorrectly. See the attached photo for the correct position of the sensor. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description"Put [xxxx] toner" message on the panel (xxxx signifies the color of toner cartridge). There is a toner in the printer.

49



Solution CAUSE: The customer put a bizhub C10 toner in the printer. SOLUTION: To correct: 1. Open printer to the toner section. 2. Remove the toner in the printer and replace with a magicolor 2400/2500 series toner. 3. Close the printer and let the calibration sequence finish. Note : To check if the printerissensing the tonersat all,place the old toner in the printer and the original Replace Toner or Toner low message will return. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


DescriptionWhen a user tries to send a fax message and the message fails, the machine continuously tries to send the message. It willindefinitely resend the messageand fail.

Solution CAUSE: Corrupt memory. SOLUTION: To clear the memory: 1. Enter the Service Mode bypressing[MENU SELECT] twice, then pressing [STOP/RESET] [0][0][STOP/RESET][0] [1]. 2. Once in the Service Mode, scroll down to#10 [CLEAR DATA] option and press [SELECT]. 3. Scroll down to [MEMORY CLEAR] and press [SELECT].This should clear all thedata in the memory. CAUTION : Be careful not to select [SRAM CLEAR]. IMPORTANT : Only [SERVICE’S CHOICE] and [FIXED ZOOM CHANGE] of the Service Mode areset to default. a.Before executing [MEMORY CLEAR], be sure to record the setting values that areto be initialized through [MEMORY CLEAR]. b. If the printer is on a network please record the printer TCP/IP address and any other settings. c. For the record of the setting values, it is a good idea to have reports and listsprinted. d. Some setting values are not included any of these reports or lists. Be sure tomake a note of them separately. e. After [MEMORY CLEAR] has been executed, make necessary entries of data again based on the setting values recorded. 4. Press the [CANCEL] button twice to exit Service Mode. 5.Reboot the printer. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


Description "Please Wait" errormessageat power up.

Solution CAUSE:This might be due toany number of hardware failures in the printer. The error is not listed in the Service Manual and the problemrequires excessivetime to repair in the field. SOLUTION: A printer exchange is recommended. This action will save the customer (and technician) a fair amount of labor time and aggravation. BeforeE-mailing or calling a Support Engineer, please gather the following information: The printer model and serial number Location phone and fax numbers, E-mail address, and shipping address A description of the problem The type of computer being used The type and version of operating system being used (ex: Microsoft® Windows XP) The interface and protocol being used (ex: TCP/IP for network) The software application and version being used

50



The emulation (ex: PostScript, PCL, or GDI) of the file being printed Configuration, startup, or status page (depending on the type of printer) Printer Support Hours of Operation 7:00AM - 7:00PM Central Time, Monday - Friday Phone : 1-877-778-2687 E-mail : [email protected] SPECIAL NOTE : Solution contribution by SSD Printer Support


Description "Bill is detected" message on the LCD screen and a black page is printed.

Solution CAUSE: In order to prohibit the illegal reproduction of certain documents, such as paper currency, this machine is equipped with a counterfeit preventionfeature. SOLUTION: Reboot the printer.The message should clear and normal printing/copyingcan resume. SPECIAL NOTE : Solution contribution by SSD Printer Support


DescriptionA Service Call24 message is indicated.

Solution CAUSE: Service call 24 is a faulty thermistor message. This may be indicated when a fuser paper jamhas not been removed or a piece of paper is still stuckin the fuser rollers. SOLUTION: Turn the printerOFF and ensure there are no obstructions or jams in the fusing section. CAUTION : The fuser may still be hot enough to cause burning of skin. Please use extreme care when attempting to remove a jam. SPECIAL NOTE : Solution contribution by SSD Printer Support


DescriptionWhen trying to print from Microsoft® Windows XP and the printer is connected via USB, it will not come out of Energy Saver (sleep) mode.

Solution CAUSE: Power management is enabled. SOLUTION: Disable power management of the USB hub. Note : If you perform the following procedure, you may also reduce the battery life on a portable computer. To disable power management on the USB hub, follow these steps: 1. Click Start, click Run, type devmgmt.msc, and then click OK. 2. Expand the Universal Serial Bus controllers node, and then follow these steps for each USB Root Hub that is listed: a. Right-click the USB Root Hub, and then click Properties. b. Click the Power Management tab. c. Click to clear the Allow the computer to turn off this device to save power check box, and then click OK.


51



Description Error message 17 or 17H.

Solution CAUSE: Toner system problem. SOLUTION: To correct: 1. Power OFF the printer and manually remove all toners. a. Open the Top Cover. b. Insert the tip of a screwdriver (or similar tool) into the hole found just inside the opened printer on the lower front right hand corner. While pressing the toolin, manually rotate the toner carousel to get to each of the toners (to remove and reinstall or replace altogether, whichever is required). 2.Power the printer back on and replace one at a time as asked for by the machine ensuring each cartridge is pushed allthe way into the slot AND correctcolor toner is in correct color slot. 3.Check each toner developer roll to seeif itturns. The one that does not turn could be at fault. Note : If the printer made a loud buzzing type sound before the panel error occurred, replace possible hindering toner. 4. After all toners are replaced perform a test print and check for proper operation of the printer. Note :Please see attached document for manually removing toners. To viewthe PDF, you may need to download a free copy of Adobe Reader®. magicolor 2300DL/2300W Manually replacing toners. 1. Replace affected toner cartridge. 2. Open the side panel door. 3. Remove the toner waste bottle - be careful not to shake it or spill the waste toner. 4. Just to the left of the opening where the toner cartridges go in and out, there is a little hole. a. Take a key and push gently. b. This allows you to spin the toner wheel, which only turns one way (counterclockwise) WARNING : Be very careful when pulling out the cartridge in this "free wheel" mode because thetoner wheel goes off balance and can turn by itself.Keepyour fingers out of the wheel, as they may be caught while the wheel is turning. 5. This process must be done with the printer ON, otherwise the printer will not recognize the new toners as "new". If the above troubleshooting steps do not work for you and the printer is still under warranty, the printer will be exchanged. If the printer is no longer underwarranty, you will need to contact an Authorized Service Provider . SPECIAL NOTE : Solution contribution by SSD Printer Support


Description Fax and E-mail header has wrong timestamp. The correct time and date is set on the operation panel.

Solution CAUSE: The time zone needs to be set by using soft switch #59. SOLUTION: Software switch #59 value settings bit 1-6 must be entered correctly for the time zone of the printer. Fax and E-mail headers will be wrong if thisis incorrect. Available setting values are +12 to -12 in one hour increments. The default value is zero. Note : Refer toattached documentation for soft switch #59 bit 1-6 setting values and the Time Zone map as a reference. To view a PDF, Adobe Reader®must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Jim DiSarro, Workgroup/SSD

52




DescriptionService call "Engine Interface".

Solution CAUSE:Poor connection or failed board. SOLUTION:Check the IPB and PRCB connectors for proper connection and correct as necessary.If required, replacethe IPB (p/n 4556 P023 00)and/orPRCB (p/n 4139 H025 02). SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


DescriptionController internal error.

Solution CAUSE:IPB connection or failure. SOLUTION:Check the IPB connector for proper connection and correct as necessary.Replace theIPB (p/n 4556 P023 00) if necessary. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL


DescriptionService call 31h.

Solution CAUSE: Fan motor and/or PRCB failure. SOLUTION: Reboot the machine. If the service call message returns, replace the FM3 fan motor (p/n 4556 M100 00). If replacing the fan motor does notcorrect the issue,replace the PRCB (p/n 4139 H025 00). SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

53


mc2590mf

Documents

Transcript of mc2590mf