Managerial Communications

November 14, 2011

My father was in an accident but now he is in a hospital, safe.

My father was in an accident, but now he is in a hospital safe.

I knew a man who put out a fire, in his pajamas.I knew a man who put out a fire in his pajamas.

Unfortunate Comma Placement

My father was in an accident but now he is in a hospital, safe.

My father was in an accident, but now he is in a hospital safe.

I knew a man who put out a fire, in his pajamas.I knew a man who put out a fire in his pajamas.

Woman, without her, man is nothing.Woman without her man is nothing.

We buy, crack, and sell pecans. We buy crack and sell pecans.

Unfortunate Comma Placement

My interests include: cooking dogs, shopping, dancing...

Goat’s cheese salad ingredients: lettuce, tomato, goats, cheese.

Slow children crossing

Highlights of his global tour include encounters with Nelson Mandela, an 800-year-old demigod and a dildo collector.

who cares?

• Read something or look out the window(it is okay to go online)

• Stand or walk along the back of the room.

• While still listening to the presentation, put on your headphones or act like you are sleeping

WITHOUT BEING DISRUPTIVE:

CONFLICT

COMMUNICATION SKILLS

ACTIONS

CONFLICT

CONCERNS

GOALS

CONFLICT

[1] I feel the conflict / problem / opportunity is _______.

[2] What do you think is the conflict, problem or opportunity?

[3] How would others view this?

CONCERNS

[1] Why is this important to you?

[2] Let me explain why this is important to me.

[3] Why is this important to others?

GOALS

[1] What solution would you like to see?

[2] Here is the solution I would like to see: ___

[3] What solution is best for everyone and supports our values, strategy, etc.?

ACTIONS

What actions can we take that will best address this conflict?

Communication Skills Cycle

Listen

RespondAcknowledge

COMPETITION

AVOIDANCE

ACCOMMODATION

COMPROMISE

COLLABORATION

Introversion

Prefers to discuss a few issues In depth Prefers some advanced warning of discussions Prefers to communicate formal information in writing Prefers to think things through, and then act

Extroversion Prefers to discuss a broad range of issues

Prefers to respond to issues as they come up

Prefers to communicate face to face

Prefers to try things out first, and then think

Myers-Briggs – Use it to minimize / diffuse conflict

iNtuition

Focuses on what might be in the future

Prefers to change and innovate

Uses bursts of energy to address important tasks

Prefers to communicate the big picture and trends

Sensing

Focuses on the here and now

Prefers tried and trusted solutions

Proceeds through a project step by step

Prefers to communicate using facts and details

Thinking

Is interested in costs and benefits

Regards competence as Important

Tends to see the flaws in a person or situation

Tends to focus on areas of disagreement

Feeling

Tends to focus on areas of agreement

Tends to see the positives in a person or situation

Regards others' experience and views as important

Is interested in the impact on people

Judgment

Likes to define boundaries, such as responsibility

Prefers to meet deadlines with time to spare

Likes to make decisions and then stick to them

Prefers to plan work, and then follow the plan

Perception

Likes to maintain openness

Prefers to leave things until the last minute

Likes to review decisions in the light of new information

Prefers to tackle work in a flexible manner

Managerial Communications

November 14, 2011