UH Mnoa Bookstore Computer Department - University of Hawaii System
MBS Bookstore System
description
Transcript of MBS Bookstore System
MBS Bookstore System
Purchasing Process
• RFI to 7 vendors March 2005• 3 Presentations from
qualifying vendors• Site Visits to SJCCD and
SDCCD (Nebraska and MBS)• RFP Issued to 2 Finalists• B&F Issued to 2 Finalists
Outcome: Intensive process identified Bookstore & District requirements.
Savings & Value Added From Best and Final
• 50% Discount on Support• Reduced Training Cost• 10 % Hardware Cost Reduction • inSite Web Commerce 50% discount
(from $40K to $22K) Over 5 Years• Buyback Partnership, $39K Discount• Student Scholarship 5% of Buyback
(~$2500 annual)
Outcome: Netted significant savings.
What Did We Buy From MBS?
– Inventory Management Solutions• Textbook• Merchandise & Trade books
– POS Solutions• IBM Registers• High Speed Credit & Check Gateway• Customer Price Checking• Wireless “Line Busting” and Inventory Units
– Accounting • AP, AR, GL and Student Financial Aid
– Online Sales & Web Services (inSite)
– Customer Relationship Management Module• Partnership in Development• Loyalty Card
Textbooks
• Industry leading database– 450,000 + titles– Greater Opportunities for Used
Books
• MBS Customized buyback– Pricing specific to the San Mateo
CC District – Greater Opportunities for Book
Buyback
Inventory Management
• Electronic Ordering = More Used Books• True Multi-Store Inventory Management
– Easy Inventory Transfers with Accountability– Collective Ordering=Higher Discounts – Integrated Buyback– Standardized Database
Outcome: Greater bookstore efficiency.
Innovative Strategies Supported
• Textbook Rental • MBS ~ Digital Textbook
– Bookstore sells digital texts– Customer retention
Outcome: Additional low cost options for students.
MBS/IBM SurePOS
• #1 Retail Bookstore Solution • Secure – Never Hacked• Rapid, Reliable and Accurate Transactions
– High-speed credit clearing (sub 3 seconds)– Electronic Check Clearing– High-speed thermal printers
Outcome: Students benefit from faster throughput & efficiency.
Accounting Packages
• AP, AR, General Ledger Student Financial Aid (SFA), – Flexible District-Wide Reporting– Eliminates Double Data Entry for
EVERYTHING ACCOUNTING
Outcome: More efficient financial reporting
and back of house operations.
MBS inSite ~ Web Module
• Seamless Integration with POS• General Merchandise • Text Management
– Auto Web updates ~ Courses, Prices and Editions
– Textbook Images• Registrar/Student Schedule Integration
– Students Link Directly to Books from Websmart
• Faculty Center Network Integration – Faculty Research Capabilities– Online Adoptions– Direct to System
Outcome: Greatly improved web presence for
faculty and students.
Customer Relationship Management (CRM)
• Partnership to develop CRM– Maintains Purchase History– Allows Loyalty Card – Bookstore Can Offer Rewards
for Purchases, Targeted Discount Opportunities, and Buyback
Outcome: Improved customer service contact
with students, faculty and staff.
Campus Gateways
• Course Information• Enrollment Figures• SFA and Banner Financial Aid
System– Ensures Accurate Data– Student FA at all 3 Stores
Outcome: Streamlined & more efficient business processes
Comprehensive Training
• Hands-on, Classroom in Columbia, MO– Curriculum-based training
schedules – Continuing education
• On-site Training• User Group Training• e-Training via the Internet
Implementation Timeline
1. Nov 1, 2005 ~ Central Server 2. Nov, 2005 - March, 2006 On-
Site System Training 3. April 3, 2006 MBS System Runs
Parallel with Current System 4. MBS System Live on July 1,
2006Outcome: Reduced payroll, increased bottom line, improved student services, more used texts, digital texts, quicker throughput.
Overall Outcome:
Campus Bookstores well positioned to provide superior service for the next ten years.