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MBNL ONE IDENTITY SELF SERVICE

PASSWORD MANAGERDetailed User Guide v1.9

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Introduction

MBNL access credentials are managed by the One Identity Password Manager Self-Service feature.

Using Self-Service, users are able to unlock their One Identity accounts and reset their passwords without

needing the assistance of the MSSD helpdesk. The One Identity Password Manager uses a password policy

control feature that ensures that passwords are secure and comply with MBNL security policies.

Please read the instructions in this document thoroughly to manage your One Identity account with

Password Manager.

If you face any issues during the enrollment, please contact the UK MSSD, details below

Email: uk.managed.services.support.desk@ericsson.com

MY-IT: https://mbnl-myit.onbmc.com

Phone: +44 118 902 4357

ECN: 832 34357 (Ericsson Internal Use Only)

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▪ How to Access Password Manager

▪ Setting up Your Question and Answer Profile

▪ Forgotten Password Recovery

▪ Configuring “Manage My Passwords”

▪ Configuring “My Notifications”

Contents

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Prerequisite: A valid and active One Identity User account must have previously been established

How to Access Password Manager

Steps:

1. Access the MBNL One Identity Password Manager via

this link. https://selfservicepassword.mbnl.net/PMuser

2. The MBNL One Identity Password Manager will open ==>

3. Enter your MBNL One Identity user credentials:

• Enter One Identity Username

• Enter CAPTCHA characters

• Click OK to proceed.

4. The One Identity Password Manager Home page appears

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Question and Answer Policy

The Question and Answer element provides an added level of security and requires you to answer specific questions in order to proceed. It also allows

you to create a question unique to yourself.

• Mandatory Questions

▪ These are standard for all users but the answers will be unique to yourself. You must provide an answer to each of these questions.

• User Defined Question

▪ You can select or create an optional question for your profile that is completely unique to yourself.

▪ Do not use “What is my Name” for example.

• Helpdesk Questions

▪ These are fall-back questions used by the Helpdesk to verify your identity when there is a need for assistance, for example if your

becomes locked and you need MSSD Support to recover it.

Setting up Your Question and Answer Profile

You now need to setup your personal Question and Answer profile, this will

help you recover your account password should it be forgotten. The profile

questions and answers must be completed, you can select from a selection

of pre-defined questions and add your own.

Make sure you keep a record of your responses in a safe place.

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1. Select My Questions and Answer Profile

2. Select Questions

3. Click the Edit Questions link to specify complete the mandatory, optional and Helpdesk questions

4. Complete the mandatory, optional and helpdesk questions and associated answers. You must complete three mandatory questions and one unique question

5. Make a secure note of your responses for future reference

6. Click Next to save the questions and close the dialog

7. Your Question and Answer Profile is now configured

Steps to Configure Question and Answer Profile

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1. From the One Identity Password Manager Home page, click on Forgot My Password

2. Enter the pictorial characters you see in the CAPTCHA picture and click Next.

Forgotten Password Recovery

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3. Answer the questions to authenticate based on the questions and answers you completed during registration.

4. Click Next

Forgotten Password Recovery

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5. Enter the New Password ensuring it complies with the password policy, see slide 4.

6. Repeat the password in the Confirm Password field and click Next.

Note: Leave the ‘Enter the challenge code…’ field empty.

Forgotten Password Recovery

Note: As you enter the new Password, the

red text will turn to green on compliance with

the rule.

The only exceptions are the Dictionary &

Length rules; as these rules are checked for

compliance AFTER ‘Next’ is pressed.

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1. From the home page click on Manage My Passwords

2. Enter the pictorial characters you see in the CAPTCHA picture and click Next.

Configuring “Manage My Passwords”

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3. Enter your password and click Next

4. Enter the New Password ensuring it complies with the password policy, see slide 4.

5. Repeat the password in the Confirm Password field and click Next.

Configuring “Manage My Passwords”

Note: As you enter the new Password, the

red text will turn to green on compliance with

the rule.

The only exceptions are the Dictionary &

Length rules; as these rules are checked for

compliance AFTER ‘Next’ is pressed.

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1. From the home page click on My Notifications

2. Enter the pictorial characters you see in the CAPTCHA picture and click Next.

Configuring “My Notifications”

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3. Enter your password in the Password field and click Next.

4. Subscribe to the notifications you require by ticking the appropriate options

5. When completed click Next

Configuring “My Notifications”

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6. Your notification workflow is successfully configured and a notification email is sent to you.

Configuring “My Notifications”

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▪ If you face any issues, please contact the UK MSSD, details

below:

• Email: uk.managed.services.support.desk@ericsson.com

• MY-IT: https://mbnl-myit.onbmc.com

• Phone: +44 118 902 4357

• ECN: 832 34357 (Ericsson Internal Use Only)

Where to go for further assistance

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Thank You