May 2014 Zimele Technologies Customer convenience through mobile MDMS applications.
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May 2014 Zimele Technologies Customer convenience through mobile MDMS applications
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Transcript of May 2014 Zimele Technologies Customer convenience through mobile MDMS applications.
May 2014
Zimele Technologies Customer convenience through mobile
MDMS applications
• Introduction
• Meter 2 Cash process
• MDMS (Meter Data Management System)
• AMI (Advance Metering Infrastructure) Landscape
• MDMS (Meter Data Management System)
• Mobility convergence
• Technical Benefits
• Consumer Benefits
• Statistics
• Advantages
• Conclusion
Agenda
Introduction
Install Order Creation
Meter Read
Validations Bill Invoice
Meter Reading Queries
Account Payment & Queries
Work Management
Load Control Analytics
Tampering Alerts
Meter to Cash Value Chain
Procure
Disconnections/Reconnections
Advanced Metering Infrastructure Landscape
MDMS (Meter Data Management System)
An MDMS is an automated system that collects data from various meter reading devices and processes the information which then links to the Utilities main system.
An MDM system will typically
• Import the data, then validate, cleanse and process it before making it available for billing and analysis
• Validate the data and calculate estimates if no readings are supplied
• Make sure the data is an appropriate format, before sending it to the billing system
• Provide 2 way communication between CIS and AMI systems
Non-Smart Meters Smart Meters
Paper Route Meter Reading
Handheld Meter Reading
Automated Meter Reading
Advanced Metering Infrastructure
Manual Meter Reads
Manual Meter Reads
Automated Meter Reading
System
Meter Data Management System
File Transfer Protocol Integration Middleware Integration
Billing Engine
Business Intelligence/Warehousing
Energy Data Management
Customer Relationship Management
Zimele Advanced Metering Infrastructure Mobility Landscape
Meter to Cash Customer Concerns
Mobility Convergence of Customer Concerns
Meter Data Management System (MDMS) ApplicationTechnical Benefits
• Algorithms to validate data and determine estimates
• Meter tampering alerts
• Real time monitoring of network
• Calculate rate increments automatically
• 2 Way Communication
– Client Contact Center to provide real time readings
– Pings can be done
• Access to Meter Information
• View Current and Historical Consumption
• More accurate billing information
• View Profile Consumption Graphs
• Perform Load Control for Households
• Purchase Consumption Units (Prepaid Consumers)
• Perform Account Payments
• Access to Account Information
Meter Data Management System (MDMS) ApplicationConsumer Benefits
Non-Smart Meters Smart Meters
Paper Route Meter Reading
Handheld Meter Reading
Automated Meter Reading
Advanced Metering Infrastructure
Manual Meter Reads
Manual Meter Reads
Automated Meter Reading
System
Meter Data Management System
File Transfer Protocol Integration Middleware Integration
Billing Engine
Business Intelligence/Warehousing
Energy Data Management
Customer Relationship Management
Zimele Advanced Metering Infrastructure Mobility Landscape
Mobility
South Africa Mobile Phone Statistics
• 29 Million cellphone users in South Africa
• 29% of South Africans use their cellphone to access the Internet
• More Africans have access to mobile phones than they do clean water
• Mobile phone use amongst South African adults rose from just 17% in 2000 to 76% by 2010
• More South Africans use mobile phones (29 million) than listen to the radio (28 million) or use a personal computer (6 million).
• The LSM for the mobile phones are as follows:
o Traditional 1 smartphone by per household
o Transitional 2 smartphones per household
o Middle Class 2 or more smartphones per household
o Upper Class 3 or more smartphone per household
10 Million smart phones were sold in South Africa
Increase of 42% in internet users from June 2012 – June 2013
Projected 22.8 million Internet users by 2015
AMI Mobi Take Aways
MDMS Application allows the consumer to perform previously manual errands on their smart phone.
Usage patterns can be viewed via a smart phone
Another avenue for revenue collection.
MDMS shortens the Meter to Cash process , MDMS Application shortens the AMI Customer Query process.
AMI Mobility completes the AMI Infrastructure
AMI Mobi enhances the Meter to Cash experience
Conclusion
Smart phone usage is increasing exponentially
Having everything at your fingertips is convenient
More and more companies are integrating mobile apps
Mobility allows better Revenue Management
Proactive rather than reactive
Mobility is the way of the future
