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Transcript of May 2011
ncca May 2011
The official journal of the National Carpet Cleaners Association
newslink
Haitian Cotton
Viscose Rayon
Features:
©Roomset by Axminster
page 2
Contents
03
03
04
06
09
10
12
14
15
18
21
22
24
26
28
From the editor
Renewals 2011/2012 reminder
Health and safety for carpet and
upholstery cleaners
Restoring flagstone floors
Carpet Cleaners Carnival
Viscose Rayon
Restoration, conservation and prevention:
a contemporary view
The carpet cleaner’s checklist
A low cost machine upgrade
One-to-One
Haitian cotton
Do you provide a ‘fine dining’ experience or
are you in the ‘fast food’ business?
Making your advertising work together
Small business lending
Stress in the workplace
Published monthly by:
Editor
Editor in Chief
Design Editor
Company Secretary/Technical Director
Training Director
Marketing Director
Member Liaison Director
Associate Liaison Director
Events Director
The National Carpet Cleaners Association
62c London Road, Oadby, Leicestershire,LE2 5DHTel: 0116 271 9550Fax: 0116 271 9588E-mail: [email protected]: www.ncca.co.uk
Nikki Law
Keith Robertson
Nikki Law
Paul Pearce
Pawlo Woloszyn
Keith Robertson
Glyn Charnock
Denise Pitt
Nigel Lay
www.facebook.com/NCCAFloorCare
www.twitter.com/NCCA_floorcare_
Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members. Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage.
©Carpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association).No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.
page 3
From the editor
Nikki Law
n September 17th this
year the NCCA will be O holding a Carpet
Cleaner's Carnival - a new and
exciting event for carpet cleaners and their
families!
The Carnival will be held at the historical and
beautiful Wicksteed Park in Kettering,
Northamptonshire.
Wicksteed was one of the first Leisure Parks in
the UK and has been copied many times since. It
covers 147 acres, and is ideal for a fun family day
out.
Amongst the numerous attractions are one of
the biggest and best FREE playgrounds in Europe, a
fairground aimed at families with young children
up to the age of 13/14 years old, a railway, racing
cars and a lakeside area featuring water chute,
nautical jets and both large and small lake boats.
Our event will
include an exhibition
and demonstrations
of the latest industry
products, together with various
activities to run throughout the
day. Attendees will receive
tickets for reduced price entry to the fairground
and also have access to all areas/attractions within
the Park.
There will be FREE parking available and, best of
all, if you're tired following the day's events and
you don't fancy the drive back home there's no
need to spend a fortune on accommodation, you
can simply pitch your tent or park your caravan in
the Park's excellent on site camping area.
We shall be keeping you up to date in Newslink
and on Facebook, so watch this space!
www.wicksteedpark.co.uk
Membership renewal invoices for 2011/2012 were
sent out on April 1st, being due for payment in full
by May 1st 2011. For those who have not yet
renewed, or contacted the Office with regard to
payment, a reminder letter will be sent to you
shortly.
Another requirement of your renewal is proof of
your insurance. Again, this year, we will only be
accepting Public Liability schedules that clearly
state that they include either Treatment Risk or
Products Liability. For various reasons, the
administration of membership renewals is quite
complex - so we therefore ask that you make sure
you send all the correct required documentation
along with your payment, which will aid in the
swift processing of your renewal.
Important Notice: All members who have not yet
completed a full year of membership will still have
received a subscription invoice due on May 1st.
Renewals 2011/2012 reminderThe fee will have been reduced in respect of how
long you have been a member. Payment of this
invoice will bring your renewal in line with the rest
of the membership and your renewal year will run
from April to April from then on.
Newslink via emailWe would like to remind you that you now have the
option to receive Newslink via email, at your request.
You may receive this in addition to, or to replace, the hard-copy version you receive each month.
The online Newslink is displayed at high resolution, enabling user-friendly reading and is presented like
an actual magazine, with pages that ‘turn’ when flicking from one double-page spread to the next!
If you would like to receive Newslink via email please ring Nikki on: 0116 271 9550, or email:
[email protected] and request it as an addition or replacement to your existing hard-copy.
Next one to be held on the 16th June 2011
Members only - £115 + VAT / To be held at the NSPCC Training Centre, Leicester
Book now to avoid disappointment
Health & Safety forCarpet and Upholstery Cleaners
Health & Safety forCarpet and Upholstery Cleaners
Health & Safety laws apply to all businesses no matter how small, even the self employed. The laws are there to prevent people from being harmed at work and providing a satisfactory working environment. They are also there to protect the public from workplace dangers. This course will take delegates through several policy and assessment documents, which are all on Microsoft Word templates and can be completed as required. Paul Pearce, the course tutor will walk you through step by step procedures to create your own documents. Many of these can be completed during the course, so if you have them please bring your own laptops. You will be able to leave the course having started to implement your company's health and safety policy.
The topics to be covered include:
The Law
Manual Handling,
Lone Working
Emergency Plans & Reporting Accidents
Work Environment Guidelines
Slips & Trips
First Aid Guidelines
The importance of Training & Induction
Risk Assessment (inc template on CD)
Method Statement (inc template on CD)
Health & Safety Policy (inc template on CD)
COSHH Assessment (inc template on CD)
10 Health & Safety PDF documents on the CD
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THE BIG CLEAN
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page 6
lthough flagstone floors have been used
for many hundreds of years, if not longer, A most of the floors that we are likely to
encounter will have been laid between the 18th
and early 20th century. Ground floor stone halls
and lower ground floor kitchens were commonly
stone flagged particularly through the Georgian and
Victorian eras. From the mid 1800's Victorian Tiles
became popular and the potteries producing them
provided builders with colour charts to allow
purchasers the choice of design most appropriate
to their home and purse.
If you live in a town or part of a city where
business people and merchants built their homes in
either of these ages undoubtedly there will be a
market for a flagstone restoration service.
Different stones including slate and limestone
have been used for flagstones but by far the most
common material was sandstone.
Sandstone is a sedimentary stone formed from
sand cemented together by natural glues. It is full
of character and can be found in a variety of
textures and earth toned colours, depending on the
mineral content, ranging from almost every shade
of grey to black, brown, purple, red or pink.
It is not unusual to find floors that have been
covered with several layers which may include
carpet, vinyl and linoleum. It is also quite common
to find the floor has been levelled with a screed.
Removing these layers can in itself be quite
challenging and once that is completed, along with
the removal of the adhesives regularly used to hold
some of the flooring materials in place, it is
commonly found that the edges of the rooms have
been painted.
If the flagstone is Victorian or older it is likely to
have received some unusual, and in some cases,
harsh treatment in its life. Often heated linseed oil
had been applied as a protector or for grate
blackening to have been used to colour the edges.
Over the years residues of paint, plaster and cement
may have built up and in addition strong lye
Keith Robertson
Stoneman’s Corner
Restoring flagstone floors
page 7
solutions may have been used to clean it.
All coatings, residues of linoleum, backing
adhesives and other unwanted materials must be
removed before you can clean the stone.
Once these have been removed it is possible at
last to thoroughly scrub the floor using a standard
speed single or three-headed rotary machine with a
stiff brush and an appropriate alkaline cleaning
solution. Once all the slurry is removed this is
followed by thorough washing which is more
effective if a high pressure hot water extractor is
used utilising the correct spinning or
washing/extracting tools.
There are those who advocate that flagstones
should be sanded or that by using an angle grinder
and a diamond disc a new surface should be
opened. I believe it is important to consider the
relevant reasons for and against before going down
this route.
If there is a cement based screed that cannot be
dissolved or scraped, then grinding or sanding may
be the only way forward to solve the problem.
Similarly, if the stone has worn or spalled causing
possible trip hazards then grinding may be the only
solution. But on the other hand if the process being
adopted is simply to open a new face to the stone
there are other factors to consider.
If a belt sander is used it will cause unsightly and
irremovable grooves on the stone. Whenever an
electric hand grinder is used the technician will leave
circular marks and gouges which, once sealed,
become readily visible and detract from the natural
appearance of the stone. Cutting the surface may
expose a lighter layer but in most cases soil and
natural discolouration will have penetrated deeper
than the removed layer.
Although this is an available option the final result
in nearly every case is disappointing, certainly to the
purist who would rather see a naturally worn
surface reflecting its age rather than the unnatural
appearance that this process produces.
Unfortunately there are a few who, for some quite
unfathomable reason, prefer this look particularly
when the surface has been finished with a Disney-
like high gloss sealant. Where possible, customer
education is required so that they fully understand
the benefits of a more natural appearance rather
than a contrived one.
Should the cleaned floor be sealed or left unsealed?
If left unsealed the floor will become visibly dirty
within weeks rather than months and will not
Continued on next page
page 8
respond to a simple brush and mop. It is always
better to offer the customer some form of
protection.
There are traditional ways such as finishing with
linseed oil or, if a lighter colour is preferable, with
wax, but there is a strong trend to waterproof and
oil proof floors using penetrating sealers. One
reason is that a good quality impregnator will last
for several years although be warned, cheaper
products have no staying power and may need
reapplication every six months to two years. There
are, of course, still some contractors who insist that
a water based emulsion dressing or topical seal is
sufficient, but these scratch and wear quickly so
should be avoided.
It is important to clean the floor as thoroughly as
possible as trapped dirt can cause a milky white
residue between the top of the stone and the
underside of the sealer.
It is vital that your sandstone is allowed adequate
time to completely dry before sealing. If the stone
is still damp it is inevitable that the moisture will
work its way to the surface and turn the sealant
white. Similarly the sealed surface should be kept
dry and must not be washed for several days after
sealing.
The variation of sealant coverage might well range
from 25m² per litre on hard dense stone, such as a
honed slate, down to 8m² per litre on open pored
Sandstone. Sandstone will require, in some cases,
four or five coats to attain the final finish. Also
remember that many solvent based impregnators
will, even under reasonably good conditions, take
from four to six hours to become tack free and
around eight to ten hours to hard dry. Don't forget
we are talking about it being hard dry, and not
cured, which in all probability will take some days.
Curing can be accelerated by the addition of a
catalyst and some manufacturers can supply a
suitable product when you purchase their sealant.
Choose a non-yellowing penetrative sealer which,
while protecting and consolidating the substrate,
will also keep a 'natural' appearance to the stone
rather than the false looking plastic appearance that
topical PU sealers leave. It is not unusual for some
stone restorers to purchase and forego products
made specifically for stone and use wood sealants
instead, even though the technical departments of
these manufacturers refuse to recognise or
recommend that their products should ever be used
on stone.
The product of choice should provide high wear
and abrasion resistance, something that topical
seals cannot do; also chemical resistance, colour
stability and resistance to UV weathering effects.
The best products are non-toxic, bio-degradable
and, although solvent based, non-flammable. Some
companies produce a version that will leave the
stone appearing as if untouched, or an enhancing
product which will bring out the intensity and
markings of the stone. Some manufacturers
produce separate enhancers to impregnators so you
need to experiment until you find what you
consider the most effective product for your
customers.
There can be a lot of work involved in restoring
flagstones but don't be put off as the results make it
all worthwhile.
Continued from previous page
High gloss sealant
The natural look
page 10
iscose Rayon is the most problematic fibre
the upholstery cleaning technician will V ever encounter, plus the one most cited in
insurance claims. This article will provide some
insight into this perplexing fibre to help you better
understand its history and properties.
Rayon was the first manufactured fibre, but
strangely enough it is not classed as synthetic. It is
made from wood pulp, a naturally occurring
cellulose based raw material. As a result, Rayon's
properties are similar to those of natural cellulosic
fibres, such as Cotton or Linen.
Although Rayon is made from wood pulp, a
relatively inexpensive and renewable source,
processing requires high amounts of water and
energy. Modernisation of manufacturing plant
processes, combined with availability of raw
materials, has increased Rayon's competitiveness in
the market.
History
Rayon is the generic term for a fibre (and the
resulting yarn and fabric) manufactured using
regenerated cellulose by one of six processes. Its
relevance as a fibre lies in its versatility.
As far back as 1664, English naturalist Robert
Hooke theorised that artificial filaments might be
spun from a substance similar to that which
Silkworms secrete to make Silk. This was often tried
by scientists in the ensuing years who sought an
'artificial silk', yet no one was to succeed until 1855.
A Frenchman, George Audemars, discovered that
dipping a needle into a viscous solution of mulberry
Peter CollinsViscose Rayon
bark pulp and gummy rubber, lead to the
production of a thread. While interesting from a
scientific stand point, this process was hardly viable
economically. It was a very slow process and
required a great
deal of skill and
precision.
The first
commercial
synthetic fibre
was produced by
Hilaire de
Bernigaud,
Count of
Chardonnay
(1839-1924). After years of research he finally
patented this technique in 1884 and put it in to
production by 1889. The cellulose based fabric was
known as Chardonnay Silk and was beautiful in
design. However, it was highly inflammable which
eventually lead to its withdrawal from the market.
Soon after, an English chemist, Charles Frederick
Cross, and his collaborators, Edward John Bevan
and Clayton Beadle, discovered the Viscose process
in 1891.
Courtaulds Fibres produced the first commercial
Viscose Rayon in 1905, their technique was then
adapted by the American Viscose Company in 1910.
Initially Rayon was called 'artificial silk' but by 1924
a committee formed by the US Department of
Commerce and other interested parties decided on
the name of 'Rayon'. It was called this because of its
brightness and similarities with cotton (using 'ray'
to represent the sun and taking 'on' from Cotton).
Properties
Viscose Rayon has a Silk-like appearance, it is
beautiful and retains its rich brilliant colours. Its
cellulosic base contributes many properties similar
to Cotton, or other natural cellulosic fibres. Rayon is
moisture absorbent (more so than Cotton),
breathable and easily dyed in vivid colours. It does
not build up static electricity, nor will it pill, unless
the fabric is made from short, low-twist yarns
Rayon is comfortable, soft to the touch and has a
moderate dry strength and abrasion resistance. Like
any other cellulosic fibres, it is not resilient, which
means that it will wrinkle. Rayon does not
withstand temperatures as well as Cotton. It can be
attacked by Silverfish and Termites but generally
resists insect damage. It can be subject to mildew,
given the right conditions in the home environment.
One of Rayon's strengths is its versatility and
ability to blend easily with many fibres, sometimes
to reduce cost, other times for lustre, softness, or
absorbency and resulting comfort. Rayon has a
moderate resistance to acids and alkalis, however as
it is a cellulose
fibre it can be
damaged by
even weak acids.
Generally the
fibre itself is not
negatively
affected by
bleaches,
however dyes
used in the fabric
may experience colour change, or loss. As a
cellulosic fibre, Rayon will burn but flame retardant
finishes can be applied.
General Characteristics
Rayon is soft to the touch; however, depending on
the process, additives and finishing treatments used
in its manufacture, the end product can have
variable characteristics. Rayon is the most
absorbent of all cellulose fibres. Upholstery fibres
made from Rayon are noted for their beautiful,
deep, rich coloured dyes. Rayon loses a great deal of
its strength when wet, because of this it stretches
and shrinks very easily. Abrasion resistance is poor
due to the inelasticity of the fibres, it can be easily
damaged by scraping and will pill on the surface of
the fabric if subjected to harsh treatment. Brushed
high-pile Rayon has been totally banned since 1953
because of its flammable properties.
Next month I will continue with part two of this
series explaining the different types and
modifications of Rayon.
page 11
page 12
he line between conservation and
restoration often overlaps, particularly T when treating functional objects such as
handmade carpets and furniture. This is a
contributing factor to the continuous debate
between restoration and conservation.
Gone are the days when restoration techniques
for handmade rugs were frowned upon and this is
evident from the recent changes in attitude
towards in-filling in conservation. Infilling
techniques were seen by conservators as a means
of disguising damage and had negative
connotations associated with dealers having
carpets restored to a near invisible degree in order
to sell a carpet as if it were in perfect condition. For
this reason conservators preferred to make any
treatment clearly visible. More recently efforts are
being made to carry out repair techniques which
strive for closer matches to the original to avoid the
Restoration, conservation and prevention: Lenka Bashford (The Persian Carpet Studio)
repairs detracting from the original appearance of
a carpet. In my opinion these changes have paved
the way for restorers being recognised for their
skilled work in colour, texture and construction
matching.
There are many 'restoration' infilling techniques
that can be used whilst still maintaining the
integrity of the object. Where damage has
occurred to a carpet, infilling techniques can be
used to 'restore' the carpet's former appearance
and construction. This type of repair is commonly
carried out on robust carpets enabling the item to
remain functional. Alternatively, techniques can be
used to 'conserve' fragile carpets on display in
order to stabilise weaknesses and thereby
minimise further deterioration.
It is becoming commonplace for preventative
conservation measures to replace the broadly used
interventive measures of the last few decades. The
a contemporary view
© Persian Carpet Studio
page 13
use of preventive conservation is not only dictated
by a restraint from potentially damaging
interventive treatment (heavily influenced by the
damaging effects now evident from past repairs),
but increasingly by budget limitations averting
costly interventive measures.
In recent times there has been a decline in
courses teaching practical restoration and
conservation skills. Whether this has been dictated
through a lack of demand for practical interventive
skills or through the change in course content, we
do know that the result is a decreasing market for
hand skills.
This is dramatically changing the nature of our
work as we develop our range of services to include
preventive measures, to keep up with these
changing times. Let's just hope this does not result
in the dying out of ever more precious practical
hand skills.
NCCA COURSESCarpet and Upholstery Cleaning
Health and Safety For The Carpet andUpholstery Cleaner (NCCA members only)
Spot and Stain Removal
Hard Floor Cleaning
IICRC COURSES (SURREY)Upholstery and Fabric Cleaning Technician
Applied Structural Drying Technician
IICRC COURSES (HERTS)Stone, Masonry and Ceramic Tile Cleaning Technician
Carpet Cleaning Technician
Visit: www.iicrc.co.uk for further
details on IICRC Training Courses
17th - 18th June23rd - 24th September (please note: change of date)
25th - 26th November
16th June15th September17th November
18th November
3rd - 4th November
25th - 26th May with Adam Jankowski
14th - 17th June with Adam Jankowski
Held at National Flood School, Farnham,Surrey. Tel: 01252 821185
23rd - 24th May with Keith Robertson
7th - 8th June with Paul Pearce
Held at Alltec Network, Royston, Hertfordshire.Tel: 01763 208222
Leather Identification and Cleaning14th July14th September
NCCA courses held at NSPCC TrainingCentre, Leicester unless otherwise stated. Visit: www.ncca.co.uk for booking formsand further details.
Diary Dates 2011
FULL MEMBERS
K2 Kleaning
ABC Cleaning Services Ltd
Crystal Carpet Cleaning
Pembrokeshire Carpet Care Ltd
Carpet Hero Ltd
Carpet Clean Plus
Peter Allan Carpet & Upholstery Care
(Wallsend, Tyne & Wear)
(Croydon, Surrey)
(Harrogate, North Yorkshire)
(Tenby, Pembrokeshire)
(Chester, Cheshire)
(Halifax, West Yorkshire)
(Oldmeldrum, Aberdeenshire)
New NCCA Members
good carpet cleaning technician should, as
a matter of course, carry out a pre-clean A survey of each carpet that he/she intends
to clean. As well as noting the fibre
content/construction and the existing condition of
the items to be cleaned this survey should take into
account, amongst other things, various aspects of
the fitting installation that may pose a potential
problem during a cleaning process.
Is the carpet secure at the edges? This means, is
the carpet secure enough to withstand any
dimensional change that may occur during cleaning?
What you should be looking for is whether the
grippers have been secured firmly and that they are
the recommended distance from the skirting board
to allow the carpet to be trapped and therefore fast
onto the gripper rod. Too large a gap means that it
has already been shaken lose by the agitation from
the owners vacuum and may allow the carpet to pull
away when it comes under tension.
You must also take into consideration the filtration
marks that may have appeared at the carpet edge or
in clusters about six inches in from the skirting, this
will be where the fitters kicker has punctured
through the secondary backing, allowing soiled air
to penetrate leaving the soil within the fibres.
These marks can prove somewhat difficult to
remove if the time lapse is long and the air
movements fierce.
Some carpets will have relaxed, leaving unsightly
bulges. A contributory factor to this phenomenon is
the fact that the carpet had not been acclimatised
to the environment it is going to be fitted into.
Imagine, if you can, during the winter months the
carpet may have been delivered in a cold lorry,
stored in a cold warehouse, delivered in a cold
fitters van, sometimes left in there overnight. Once
in the warmth of the home or work environment it
relaxes and stretches leaving the surplus carpet in
unsightly ridges.
All carpets are cleanable, how they are cleaned
safely and effectively are down to you and how
efficient you are with the information gathering
survey. There are many carpets that require very
low moisture techniques in the cleaning process
and a truly professional cleaning technician should
be able to evaluate the carpet and the installation
to arrive at the correct method to use.
The carpet cleaner’s checklistDerek Bolton
©P
ho
togr
aph
: Deb
ut
in Iv
ory
by
Cav
alie
r C
arp
ets
o obtain increased performance, without
having to re-purchase a full kit, many T cleaners choose to install upgrades to their
existing machines, i.e. a more powerful water
pump and higher performance vacuum motor.
All of these improvements and upgrades could
be worthwhile, but there is always the possibility
that you will not be getting the best from them if
they are working alongside components which
may not be working to their full capacity. However,
there are a few simple things you can do to ensure
maximum performance.
Power Cable
If you have upgraded components, it is possible
that the power cable on your machine cannot
provide enough current flow to satisfy the
combined demand of the electric motors. It may
be necessary to upgrade to a heavier gauge cable.
These power cords also suffer from wear. They can
become kinked or damaged in other ways. For a
competent person, changing the power cable is a
simple process, but it's always wise to seek the
advice and/or services of the machine
manufacturer or a suitably qualified electrician.
And don't forget to have the machine PAT Tested
afterwards.
Solution Hose
A higher spec hose can increase both the flow rate
and pressure on a machine. The new, stiffer hose
can show an increase of about 5% on the water
pressure gauge.
Vacuum Hose
A new vacuum hose can also increase performance.
The chances are, when you buy a new component
there may be subtle improvements since it was last
released, again enhancing performance.
So before you go out and purchase a new
machine, think about how you could make small
adjustments to improve the performance of the
one you have.
A low cost machine upgrade Ken Wainwright
page 18
One-2-One Derek Bolton and Ken Wainwright
ontinuing with our theme of presenting
technical information in a ‘conversational’ C format, this month we feature a telephone
call between Derek Bolton and Ken Wainwright,
who discuss the cleaning of rugs. Below is the
conversation which ensued.
Hi Derek. Like me, you clean rugs and refuse to
turn your home into a workshop. Do you clean them
on site?
Hi Uncle Ken, I used to bring rugs either to
my workshop, which was great, or later to my
home, which wasn't really acceptable as it upset the
household (The Governor in particular) to have rugs
everywhere. I now clean almost all my rugs on site,
the odd very small one I will bring back home.
It looks like we're following a similar path
Derek. I now clean all of my rugs on site. I refuse to
turn my home into a rug cleaning factory and I'm
pretty sure the neighbours and the local council
would have something to say, especially with the
noise from some of the equipment. Is your
inspection and testing regime for rugs any different
Ken:
Derek:
Ken:
to those for fitted carpets?
Not at all, you need to inspect every inch of
the rug to take into account any existing damage or
differing dye mixes some of which may be unstable.
Do you take photographs of the rugs Ken? I do
every time on the traditional Oriental rugs and now
have a pretty comprehensive photo library of rugs
and their imperfections.
On valuable rugs I do Derek, and also to record
any damage, but with most 'everyday' rugs I just
note and report on my survey sheet.
How do you go about vacuuming? Do you work
any differently than with fitted carpets? I always
back-dust rugs, but sometimes it goes on forever
with dry soil still coming out after an hour or more.
Where do you draw the line and stop?
Like you I always vacuum both sides of the
rug on a large tarpaulin sheet I have for this
purpose, I often tend to use a small hand held turbo
head to finish off or I use this extensively on the
thinner woven rugs. Have you ever tried an old
fashioned carpet beater?
Derek:
Ken:
Derek:
page 19
Ken:
Derek:
Wow! You've got a long memory. They're the
sort of thing you only see on The Antiques
Roadshow these days! Seriously though, yes I've
used one quite often, always beating the backing
only. The problems seem to be the weather and any
washing hanging on the customer's line, or the
neighbours if it comes to that! The dust generated
can be considerable!
Do you feel that rinse extraction provides an
acceptable result compared to the more traditional
submersion or saturation methods?
What are you implying, young Ken, with your
reference to the Antiques Roadshow? I agree that
totally submersing will do an efficient job providing
you have the right facilities. I have never adopted
that system and I like to think that the work that I
do is of a standard that will please my customers.
What's your approach to white cotton fringes? I
refuse to use bleaches on them these days because
they can so easily degrade the cotton.
What operational method do you incorporate into
your cleaning procedure to make sure you
minimise/eliminate the risk of fugitive dyes?
Yeah, I know what you mean Derek, I will never
use bleaching agents on cotton fringes, as you say
they can easily degrade the cotton fibres plus the
bleaching agent can wick back into the body of the
rug taking out colour.
As for dye bleed, it always seems to be a bigger
problem with rugs than for fitted carpets.
Experience has shown me that a fugitive dye may
not always respond favourably to my regular acid
rinse, so I will try another type/brand. I've also had
success with an acetic acid as well as saline solution.
Other variations can be the way it's used.
Sometimes a pre-treatment is better, sometimes in
the rinse, sometimes both. If all else fails, I will low
moisture or dry compound clean the rug.
How do you get on with drying rugs? Do you use a
towel to aid grooming and drying or do you use a
rotary machine with an absorbent bonnet?
I always use a low moisture floor or hand
tool during my cleaning operations in order to keep
Ken:
Derek:
Continued on next page
page 20
the moisture left behind to an absolute minimum.
I do often use towels to take off any more
moisture that I can. On pile rugs I use a soft brush
groom to set the pile often with a towel fixed to it.
This again helps with any moisture that may still be
there but also takes out any brush marks which
can be unsightly when the piece is dried. As well as
being unsightly the 'cornrowing' marks can be
difficult, if not impossible, to take out without
resorting to wetting the rug again.
And finally, Derek, a heavy, high density piled
rug such as a traditional Chinese can take quite a
while to dry. Will you leave it on the floor or try
and hang it over something like an upstairs
banister rail?
This depends on the type of floor that the
rug is on. The tools that I use won't wet through to
the backings, which make life a little easier, and
that plus the use of an air mover will soon dry off
the rug. Hanging the rug over a bannister may
cause damage to wood or the painted surface; I
have done this on a few occasions but always put a
dust sheet over the bannister first. There is always
Ken:
Derek:
the risk of leaving a ridge in the rug where it goes
over the bannister rail…
I ask the customer for a dust sheet to protect
the banister's paint work, saves a return journey for
my own! As for the ridge that can develop across the
rug's backing, if you twist the rug “off square” so
that the pressure isn't along the foundation's weft
but diagonal to it, then the potential problem is
resolved.
Must fly now Derek. The sun's shining and I feel
the calling of my bike and I need to dig my leathers
out... Vroom Vroooooooooom.
I have a feeling that Cecil* might have a few
things to say if he heard us talking about rug
cleaning outside of a plant operation - we will see…..
I will leave all the kinky leather stuff to you
youngsters, now where did I put that watering can!
Bye for now.
*Note from the editor: Cecil Aigin is an expert in
the cleaning and restoration of Oriental rugs. For
many years he ran Thames Carpet Cleaners in
Hertfordshire. He is now retired and has been made
an Honorary Member of the National Carpet
Cleaners Association.
Ken:
Derek:
Continued from previous page
aitian cotton is an
upholstery fabric made H from 100% cotton, grown in
Haiti or India. The fibres are not
thoroughly processed; as a result bits
of cottonseeds, stems and other plant
components are in the yarn. These
specks of brown give the fabric its
natural and rustic appearance. The
yarns are thick, coarse and usually off-
white, cream or tan in colour. Occasionally they are
dyed with colours such as red or blue and may even
be two-toned.
Haitian cotton fabrics are very susceptible to
cellulosic browning. The spillage of plain tap water
is sometimes enough to produce discolouration.
The seed particles will also release a brown dye
when wet and this stain may be impossible to
remove completely.
Professional cleaners, who can use a variety of dry
cleaning solvents to supplement water-base
cleaning solutions, could normally
overcome complications of this type.
Unfortunately, the weave of Haitian
cotton fabric is too loose to stand-alone
and must be manufactured with a latex
backing to bind the yarns together into a
fabric. This backing is softened or
degraded by dry cleaning solvents, so
texture changes along with colour changes
may occur with any type of cleaning.
Haitian cotton cannot always be safely cleaned by
normal upholstery cleaning methods. Some
professional cleaners may have speciality cleaning
chemicals and techniques designed for handling
Haitian cotton and similar fabrics. These techniques
require more time and expense. The degree of
cleaning that is possible may still be less than is
normally attainable, and some risk of staining may
be present. As a professional upholstery cleaner you
can advise on the cleaning of Haitian cotton
upholstery.
Haitian cotton NCCA library
page 22
early all your competitors are in the 'fast food' N business.
Ray Krock, the founder of McDonald's, explained to
franchisees that they weren't in the restaurant
business; rather they were filling stations that
supplied fuel. There is nothing wrong with that
principle but is it where you want to be? Are you
happy to be known as just another carpet cleaner or
do you desire to set yourself apart from the herd and
become known as the expert? Using catering as a
reference, do you want to offer a 'fine dining'
experience?
If you do, how can you achieve it? There are, of
course, a number of elements that need to be put in
place before this happens, so let's discuss some of
them.
First of all, if you want to do a good job, it is vital
that you have adequate training and possess good
quality equipment. Secondly, it is extremely
important that you present yourself well and your
equipment and vehicle are well cared for. You must
also use positive body language and speech. How you
present yourself as a person is as important as the
job you do.
Once you are confident that you are in possession
of all the criteria to be able to offer a 'fine dining'
experience, you will be able to set your prices
accordingly and charge a high rate for your services.
Now some people are very reticent to do this, but
just remember that if you don't obtain the high-end
customers someone else will… so why not you?
Once you have obtained a client base you should
look to gain referrals. Learning how to talk to your
customer is a key part in the success of retaining
their custom and creating that all-important 'word of
mouth' advertising. If you can talk on their level,
explaining what you are going to do, and why, and
what you have done, and why, and what they need to
do, and why, they will quickly gain confidence in you
as an individual and as a business supplier. Just
Do you provide a ‘fine dining’ experience or areyou in the ‘fast food’ business? Keith Robertson
spending an extra few minutes of time also sets you
apart from the 'fast food' suppliers.
As customers start to believe in you it becomes
easier to encourage them to complete testimonials
and refer you to family and friends.
Once you have built a solid customer base you
should reassess your marketing budget. It is likely
that initially much of your resources were allocated
to directory/newspaper advertising and
flyers/leaflets. As your business becomes more
successful you will need to redistribute your
marketing funds.
For instance you may want to consider your online
presence, or think about the extra things you can do
to help retain the customers you have. Believe it or
not, even when you are personable and do the best
job in the world they can still forget about you. Have
you ever received a call where the person tentatively
asks, “I don't know if you are the one who cleaned
my carpets...”? I have. Well, you can be sure that for
every call you receive like this there are just as many
people out there who are also unsure who they
booked last, but don't even bother to phone you,
they simply phone someone else. It can happen
even if you have put a sticker on their vacuum or a
magnet on their fridge.
To keep your company fresh in your customer's
mind it is a good idea to have an arrangement, or
programme, which allows you to maintain regular
contact. One way of achieving this is to send out a
monthly newsletter. Another is to have a system
where you regularly send out personal letters. You
could start with a 'Thank You' letter sent after the
job has been done, moving on to a 'Special Offer'
and even 'Mid-Year Reminder' letter.
The hardest part is setting up the system but if you
can get through that, particularly if you have the
letters or newsletters linked to a suitable database,
it becomes much simpler and the hardest part then
is the envelope stuffing and stamp sticking - if you
haven't managed to get someone else to do that.
Frequent and appropriate contact will maintain
your 'word of mouth' advertising. Remember it costs
more money to obtain a new customer than to keep
an existing one.
Most of you reading this will probably have a
favourite restaurant? If you have, why not make a
list of what you most like about it. Is it the friendly
welcome, the ambiance of the premises, the content
and depth of the menu, the speed of service, the
fact that the food is freshly cooked, or the subtlety
of the sauces? There are bound to be a number of
factors, but if you feel your own service is falling
short of the standards you'd expect in a restaurant it
is time to make some modifications to be able to
offer that 'fine dining' experience.
NCCA member referral resultsNCCA marketingWe are continuing our campaign to gain editorial inclusion into both the trade press and as many home, women's interest and lifestyle magazines
as possible.During the last month we have had several
articles printed, including editorial in a womens magazine.
We have now also fully launched ourselves into the world of Social Media Marketing (SMM),
recognising it to be an excellent way of generating exposure and maintaining/gaining close links with prominent industry players.
For those who’d like to join us we can be found on Facebook at:
www.facebook.com/NCCAFloorCare and Twitter at: www.twitter.com/NCCA_floorcare_
Since publishing a referral statistics report in
last month's Newslink there have been 153
recommendations for full members provided
by the NCCA. This number is made up of 81
referrals from the NCCA office, 67 potential
customers contacting members direct through
the website and 5 referrals to members
without an email address, which we have
tracked using the office database.
If you have not yet supplied us with an email
address, but would like to receive notification
when your details have been given out,
please contact the NCCA office on: 0116 271
9550.
page 24
very day, we are bamboozled by adverts, on
the TV, radio, magazines and the Internet, E but is there one ideal marketing scheme?
The simple answer to that is, not for everyone.
However, let’s break it down and
take a look at different
advertising mediums in a little
more detail.
Publications and websites
If you are advertising business to
business, publications in relevant
trade magazines can be
rewarding and a great way to let
the right people know who you
are. If you have many magazines
in your industry, look at their
circulation and see how many
readers they reach. This may be slightly more
expensive than some forms of advertising but is
much more likely to get a good response.
If you operate business to consumer you will need
to advertise in the magazines or papers you know
your clients will read. However, it is still important
to read trade magazines to keep up to date with
industry movements.
Remember; don't give up if your first advert
doesn't instantly flood you with enquiries. As any
company with experience knows, these can trickle
through and appearing in a series of editions is
more likely to provide more traffic on your website
or more calls.
One of the most important things about your
advert is what information to include. Nearly all
adverts now display a website
address. This is your 24/7 business
representation - a reference to send
people to out of hours. Not only is it
there for your existing customers but
is vitally important in letting new
customers know you are there. The
convenience and speed of the
internet makes it one of the easiest
ways to research your purchase or
service choice. And it's only going to
get more popular.
With technology improving and
people (of all generations) now using the internet,
it seems unlikely that any business wouldn't need a
website. Every company is selling something, even
if not a physical product, you would be selling a
service. Therefore, every business can sell online.
Every company should have an internet presence so
that your customers and business associates can
quickly and easily find out more about your
business and the products/services you have to
offer. The website must co-ordinate with any other
advertising and be professional if you want to be
taken seriously.
Making your advertising work together SiteWizard
page 25
Areas to think about
Before you create your advert - set a goal. What do
you want your website and marketing to achieve? Is
it just to keep brand awareness or to gain new
business? Always keep one step ahead of
competitors. It is always easier to stay ahead of the
pack than play catch up.
Your advert and website content/style will depend
on these main aspects:
! Audience age (majority).
! Audience gender (majority).
! Audience location (majority).
! And budget.
Age: If your business aims towards teenage
consumers, then the cost of advertising in The
Telegraph would most likely provide a poor return
on investment. However, if you were a
manufacturer or wholesaler for a product aimed at
director level, then advertising in an industry
relevant B2B publication would result in reaching
your perfect target audience.
Gender: This is important to think about when
producing your visual material. For a men's clothing
shop, swirls or feminine colours wouldn't be ideal.
Although, going for the stereotypical and obvious
structure is not always best in making you stand
out, thinking about trends on what your audience
want to see is vital.
Location: Whether you operate on a local, national
or international scale, your target audience will be
different. Cultural differences aren't just based on
country but can even be down to the county.
Colloquial terms and phrases may be lost, so if this
is for a large area then make sure it appeals to all.
Budget: This is one of the most thought of aspects
to marketing. Prioritise where and how you market.
There is always an aspect of trial and error to see a
return on investment, but you need to use multiple
channels to keep a consistent flow of traffic. Also
placing a one-off advert will not be as effective as
booking a whole series, as regular appearances
builds up trust. You will also save money booking
your advertising over a longer period rather than
booking it for a one-off advert.
Whether it is running a newspaper advert or
producing a website, you need to have a 'call to
action' and somewhere to go to should the readers
wish to find out more. This could be a telephone
number or, if you want to provide 24/7 information,
your website.
Remember that running one advert in the local
paper may not inundate you with calls and having a
scatter gram approach to marketing does not build
up trust. Regular advertising means that your target
audience become familiar with your name and logo.
Consistency in the running of adverts shows your
clients that you are taking your business seriously,
even if this thought is subconscious. Brand
awareness is important in making people feel
secure and recognising a company brand is essential
in gaining customers confidence.
any businesses, both large and M small, are now engaged in Social
Media Marketing (SMM) as a means of
promoting their products and services to a
wider audience.
Realising the benefits of SMM as a
marketing tool, the NCCA also joined the
world of Social Media earlier this year.
Keith Robertson, Marketing Director, says
“SMM allows small businesses and non-profit
organisations, like the NCCA, to generate
exposure with very little - or no - cost
involved. Our goal in the next year is to
create an open line of communication with
existing contacts, build new relationships and
become known to an ever growing
audience”.
The NCCA welcome anyone within the
industry to join them in their sharing of
news, views and information.
We can be found on Facebook:
www.facebook.com/NCCAFloorCare and
Twitter: www.twitter.com/NCCA_floorcare_
Social Media Marketing
page 26
Small business lending Phil McCabe (FPB)
he Independent Commission on Banking (ICB) T has published its interim report on potential
reforms to the banking system.
The commission suggested that the UK banks'
retail operations should be kept separate from their
investment arms to guard against overexposure to
dangerous investments and yet more government
bailouts.
The ICB report also stated that the burden of
bailing out investment banks should not be placed
upon the tax payer, but that the bank's owners and
creditors should be responsible for investment
failures.
However, because the implementation costs of
the changes are likely to be paid for by hikes in bank
charges, some commentators have suggested they
could have a negative short-term impact, both on
consumers and small businesses.
The parlous state of lending in the UK can be seen
from last months Bank of England Credit Conditions
Survey, which shows that demand for credit from
small firms has fallen.
Some lenders admit they often lack detailed
knowledge of businesses submitting lending
applications, resulting in many being seen as high-
risk propositions, and the continued scarcity of
growth finance for SMEs. Others say demand is
down.
There is certainly no lack of need. Declining
application rates are much more about alienation
felt by many business owners when dealing with
the major banks.
©P
ho
togr
aph
: Will
iam
War
by
The Forum of Private Business has confirmed that
many of its members are seeing applications for
loans being rejected as they are perceived as being
too small or as operating in sectors that are 'no go'
areas for many lenders.
Forum research towards the end of 2010 showed
that 30% of members surveyed had seen an
increase in their order books and turnover, with just
16% reporting a decrease. Yet inadequate bank
lending threatens to jeopardise economic recovery
plans. Compared to last year fewer expect growth
finance to be sourced from traditional lenders in
2011.
One of the major reasons many small businesses
are unable to access cost-effective finance from
traditional lending sources is a lack of competition
within the sector. Business owners are often left
mystified by rejection due to poor feedback on
decisions and the lack of a coherent appeals
process.
Perhaps this is about to change. The British
Bankers' Association (BBA) has launched its Better
Business Campaign, meaning the UK's major high
street banks are committing to making accessing
finance easier for small businesses.
The Forum is an inaugural member of the Doing
Business Together (DBT) initiative, which aims to get
businesses and banks communicating in the spirit of
transparency and information sharing. This
commitment is something the organisation has
been working hard to achieve.
With new lending guidelines, the
promise of increased transparency
from banks, and an independently-
monitored appeals process for
business owners disgruntled
that their applications have
been rejected, there finally
appears to be some light at
the end of the
tunnel.
However,
there are no
plans to
enshrine the code in law which essentially means it
is unenforceable. It is important that small business
owners do not let banks off the hook and actively
pursue the appeals process if they feel they have a
case.
It is also vital that SMEs ensure the financial
information they provide to lenders is of the highest
possible standard and completely up to date. To
that end, the Forum is providing its members with
Forum CreditPal, a free automated accounts
management tool.
Forum CreditPal allows users to provide and
present their financials in the way banks expect,
allowing small business owners to review internal
finance and automatically generate standardised
and validated monthly accounts, therefore
improving their chances of accessing finance.
Going forward, alternatives to traditional banks,
such as Funding Circle and Funding Store, must be
allowed to compete in the financial markets
dominated by high street lenders. This is why the
Chancellor, George Osborne, announced a series of
changes to the Enterprise Investment Scheme (EIS)
in the recent Budget.
The previous rules stated that companies with no
more than 50 employees and who met a £7 million
pre-money gross asset test could qualify for Venture
Capital Trust and EIS relief.
From next April this will now apply to businesses
with up to 250 employees and gross assets to £15
million. In addition, companies will
also be allowed to take up to
£10 million investment a
year. Income tax relief on
the EIS will also increase
from 20 per cent to 30
per cent in April 2011.
So there are reasons to
suggest the prospects of
small businesses accessing
finance at the right price
will improve. As ever, the
proof will be what happens
on the ground.
page 27
page 28
Stress in the workplace Emma Winney (Eversheds LLP)
tress related harm in the workplace is a
topical issue and is receiving greater focus S from the Health and Safety Executive (HSE).
The HSE want organisations in the cleaning sector to
talk to employees about their stress levels and to
investigate what is causing stress in an organisation.
In our experience, however, many employers are
concerned to tackle this issue head on.
The Health and Safety at Work etc Act 1974
(HSWA) provides that employers should ensure the
health, safety and welfare of their employees, so far
as is reasonably practicable. The Management of
Health and Safety at Work Regulations 1999 provide
that a suitable and sufficient risk assessment should
be carried out to establish whether existing control
measures are effective. Therefore, where there is
potential for stress related harm (i.e. any working
environment), a risk assessment should be
undertaken.
The HSE have produced guidance on the
completion of risk assessments on stress related
harm (see www.hse.gov.uk/stress) in the form of 'The
Management Standards'. Employers should identify
the risk factors in the workplace i.e. the cause of
stress. The Management Standards highlight the
main risk factors which include the demands placed
on an individual, the level of support that person
receives and the degree of control that person has in
the way they do their work.
Employers should then establish who could be
harmed by the stress and how. An analysis of existing
sick records is an obvious way to look at trends. In
addition, the HSE recommend that a survey be
carried out using their 'HSE Management Standards
Indicator Tool', or something similar, which will
help organisations to understand the extent of
the problem.
An evaluation of the risks should also be carried
out to establish what should be done to control
the risks of stress related harm. Questions should
be asked such as, 'are we doing enough for those
returning to work after a spell of stress related
absence' and also, 'do our managers know how
to recognise the symptoms of stress and what to
do if they see this?' Finally, employers should
monitor and review the written conclusions from
the risk assessment on a regular basis and ensure
that any new procedures introduced are working
effectively.
It will be interesting to see how enforcement
develops in this area of law. We have yet to see
any prosecutions for stress (mainly because it is
difficult to prove that stress was directly caused
by employment) but we have seen several
Improvement Notices issued to organisations
that do not have a clearly defined stress policy.
The obvious risk of prosecution is where an
employee suffers a breakdown as a result of
severe stress suffered at work (i.e. a breach
under section 2 of the HSWA, failure to ensure
the health, safety and welfare of employees).
Employers are advised to consider the effects of
workplace stress on their workforce and deal
with this appropriately to reduce the risk of a
prosecution by the HSE, and in turn reducing the
possibility of civil claims for compensation by
employees, the cost of which can be significant.
Quite aside from the criminal enforcement
element of the Stress Framework, many
employers understand that taking measures to
reduce stress makes good business sense, as
stress is one of the prime causes of absence from
work, irrespective of whether a claim is made or
not.
Our advice is to consider the above and apply it
in your business. For further information on this
issue and how it may affect your organisation,
contact Emma Winney on 0845 498 4675.
page 29
The Association advises that all goods are checked to be in a satisfactory condition, and comply to electrical and health and safety standards, etc. It is recommended that equipment serial
numbers should be checked to ensure the seller is the legitimate owner. The Association accepts no responsibility or liability arising from any transaction or dispute between the
buyer and seller.
Items for saleBUSINESS FOR SALE
Carpet and Upholstery cleaning services business for sale, established in 2001. Includes Renault Master van (2006) with
bespoke fittings for chemical storage. Premium interactive website with online survey/quotation facility which can be
viewed at www.spotlesscleaningservices.com The domain names www.spotlesscleaningproducts and also www.spotlessnetwork domain names included, and online shop facility. Steempro 2000 with all extras, Sebo Vacuum
cleaner, karcher hot water extraction stainbuster, orbis cyclical cleaner, chemicals, etc. Leather restoration kit. Regular
customer base. Reason for sale: Allergy to chemical products. Sale price £20,000 O.N.O.
Tel: 0141 941 2510. Email: [email protected]
BUSINESS FOR SALESmall, long-established, reputable NCCA Registered, working
carpet, upholstery and soft furnishings cleaning company. Essex based. Owner Operator retiring. To be sold as a
complete package only. Mobile HWE and dry cleaning system. Domestic and commercial clients. Genuine interested parties
only please to call 07903 497298 and leave details.
VAN & TRUCKMOUNTBlue Line ThermalWave HP II - 50hp and Citroen Relay LWB
Van. True Twin Wand Operation Truck Mount Cleaning. Asking Price: £17,995 + VAT. Call 0118 931 0516 for more details. Or
Visit: www.truckmount.info
VAN & TRUCKMOUNTHydramaster Boxxer 318 with only 600 hours on the clock, in
excellent condition comes with all attachments and chemicals and Ford Transit 51 reg service history and 60,000 miles ply
lined and racking for chemical storage in excellent condition. £9000 + vat call 07970 835686 for more details.
BUSINESS FOR SALEURGENT SALE! Due to the owners moving away!
Carpet, upholstery and stone floor cleaning company - 50% OFF the valued price to the first person who offers the sale
price of only £75K. Fully Automated business system in place. Full training and consultation will be provided, if needed, for a limited time only. Contact Andrew Sacker on: 07711 454402
or email: [email protected]
MACHINERY FOR SALENumatic 17" Rotary Deck Machine with new 40ft cable, Driveboard. Shampoo Brush and 10 Bonnet Mops. All in perfect working order. Genuine reason for sale. £350.00 (complete package £800 when new). Please call Tony on
07951 413815 or 0118 3779149
NCCA Associate Members
+ Alltec Network:
+ Amtech UK:
+ Ashby's Cleaning Equipment:
+ Bio Productions Ltd (inc. Stapro):
+ Camberford Law (insurance brokers):
+ Chemdry UK:
+ Chemspec Europe Ltd:
+ Cleanerswarehouse Ltd:
+ Cleaning Support Ltd:
+ Cleaning Systems UK:
+ Cleansmart Ltd:
+ Cleantec Innovation Ltd:
+ Dri-Eaz:
+ Dry Fusion UK Ltd:
+ Forum of Private Business:
+ Hi-Tec Cleaning Group:
+ Host Von Schrader Ltd:
+ Homeserve at Home:
+ Hydro Dynamix:
+ LTT Leathercare:
+ McGregor Lloyd (insurance brokers):
+ Nilfisk Advance Ltd:
+ Nu Life Stone Care Ltd:
+ Prochem Europe Ltd:
+ Rainbow International:
+ Restoration Express:
+ ServiceMaster Ltd:
+ Sebo UK Ltd:
+ Stainshield Ltd:
+ Textile Cleaning Solutions:
+ The Big Clean:
+ Truvox International Ltd:
+ Vitec Global:
+ Woodbridge Comercial Ltd:
01763 208222 (C/M/F/T)
0845 130 4755 (C/M)
01322 227806 (C/M/E)
01444 244000 (C)
0208 315 5000 (I)
01482 872770 (C/M/Fr)
01274 597333 (C/M/T/D/F)
01772 434333 (T/C/R/M)
0844 8482371 (C/M/W)
01334 656787 (C/M/T/F)
0115 8240034 (T/C/R/M/K)
0870 733 7733 (T/C/W/M)
01908 611211 (C/M/T)
01772 433711 (C/M/T/W/Fr)
01565 634467
02866 341416 (C/E/F/M/T)
0151 347 1900 (M/C)
0870 320 3333
01622 664993 (Fr)
01423 881027 (T)
0121 706 0616 (I)
01284 763163 (M)
0161 480 7284 (M/C)
0208 974 1515 (C/F/M/T)
01623 422488 (M/C/Fr)
01252 726106 (M/C/T/A)
0116 275 9000 (M/C/Fr)
01494 465533 (M)
01372 841467 (C)
01934 521155 (M/C)
0208 3934778 (M,C,W,K)
02380 702200 (M)
02392 666053 (C)
01279 422220 (C/M)
C - Chemicals / M - Machinery / W - Wholesalers / Fr - Franchises / I - Insurance / K - Marketing / T - Technical Services / F - Fire Retardents / A - Auxiliary Services (Restoration Cleaners) / E - Supply/Repair of Curtains and Blinds
NCCA Member Benefits
+ Amicus Legal Ltd (free legal helpline):
+ SiteWizard (website creation)
+ EMJ Management Ltd (workwear clothing and accessories):
+ Brian James (Marketing Consultant):
+ Thompson Local (Ask for Corporate Advertsing Department)
+ Yellow Pages (Ask for Corporate Advertising Department)
Adalante Merchant Services
01206 366500
08450 608860
02392 434650
08450 608860
01252 390385
0808 100 7890
+
01628 820500
NCCA ShopThe NCCA has a number of items to order by members. Below are some of the more popular items purchased. For a full list of merchandise please visit the website on: www.ncca.co.uk. Orders may be placed online, or you can contact the NCCA office on: 0116 271 9550.
+ PAS86 Code of Practice
+ Carpet Care Survey Forms (Pad of 100)
+ NCCA Lapel Pin Badge
+ Large NCCA Van Sticker (21x7 inches approx)
+ Small NCCA Van/Machine Sticker (12x3 inches approx)
+ Promotional Leaflet
+ NCCA Tie
All prices include VAT and Postage and packaging. A receipt invoice will be sent by the office. Please allow 21 days for delivery. Goods will not be sent until payment is received.
£40.00 each
£19.50 each or £50 for 3
£3.00 each
Pack of 2 for £17.63
£2.50 each
10p each (under 500), 8.5p each (500 and over)
£12.93 each
For the most excellent choice of fabric and carpet protectors
Chemspec were the first ever company in
the world to use protectors on fabrics, so
we know a thing or two about them.
All NCCA Members* who purchase carpet and
upholstery protector get a FREE how-to guide on
carpet and upholstery protectors. Tips on perfect
applications, coverages, dilution issues, chemistry
options, perfect preparation, sales, plus marketing
your protector business and much more.
ASK FOR YOUR FREE GUIDE WHEN PLACING YOUR
ORDER - Available from May 4th 2011 onwards
*NCCA Members only - quote membership number to qualify
Chemspec Europe, Tong Park, Otley Road, Baildon, West Yorkshire, BD17 7QD. Tel: 01274 597333 Fax: 01274 597444 E-mail: Website:[email protected] www.chemspec-europe.com