May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery...

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May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications

Transcript of May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery...

Page 1: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

May 14, 2012

Michelle Myers, Kirsch Training Specialist

Lafayette Customer Service Training

Drapery Hardware and Drapery Applications

Page 2: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

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Training Overview

» Walk Through What Questions to Ask When to Add Hardware Sales

» Understand When to Use What Types of Hardware

» Group Drapery Style with Acceptable Drapery Hardware

» Customer Scenarios

This look requires a pole, rings, finials & brackets.

Page 3: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

What Questions To Ask?

» Will the drapery hardware be visible or will it be concealed?

» Is the consumer wanting to open and close their draperies or do they want stationary panels?

» What is the width, height and weight of the drapery treatment?

» What heading style is your drapery?

Now Let’s Learn the Answers….

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Page 4: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Important Questions to Ask - #1

» Will the drapery hardware be visible or will it be concealed?▪ Answer - Concealed

– If the hardware is being completely concealed by the fabric or treatments, consumers can use basic drapery hardware or “white goods”. Think of this style as a foundation for the treatment.

▪ Answer – Visible– If the hardware is meant to be seen, this means that the

consumer needs Decorative Drapery Hardware. “White goods” should NEVER be seen.

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Page 5: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Basic vs. Decorative Drapery Hardware

» Basic Hardware▪ Always concealed by

either the fabric itself or by another treatment. When multiple treatments are stacked together to achieve a look, it is called “layering”.

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Page 6: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Basic vs. Decorative Drapery Hardware

» Basic Hardware In Use▪ Photograph shows a

basic traverse rod underneath a Swag & Cascades valance that is board mounted. No hardware is visible, so it would be a waste of money to use decorative.

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This look requires a basic traverse rod and Swag & Cascades valance.

Page 7: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Basic vs. Decorative Drapery Hardware

» Basic Hardware In Use▪ Photograph shows a

basic traverse rod underneath a recess in the window. No hardware is visible, so it would be a waste of money to use decorative.

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This look requires 3 basic traverse rods.

Page 8: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Basic vs. Decorative Drapery Hardware

» Decorative Hardware In Use▪ Photograph shows a

decorative wood rod with draperies. Now the rod is not only playing a function role or holding the drapery up, but it is also providing a beautiful contrasting color to the wall.

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This look requires poles, rings, finials & brackets.

Page 9: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Basic vs. Decorative Drapery Hardware

» Decorative Hardware In Use▪ Photograph shows a

decorative wood rod with draperies. Here, the drapery hardware is accentuating other wood used in the room.

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This look requires poles, finials & brackets.

Page 10: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Important Questions to Ask - #2

» Is the consumer wanting to open and close their draperies or do they want stationary panels?▪ Answer – Open & Close aka Traversing

– This is a more functional style of drapery. The consumer will be able to provide light control and privacy for their room.

– Traversing cane be achieved with either a cord draw or a wand draw depending on the hardware.

▪ Answer – Stationary Panels– This is a more decorative style of drapery. The consumer is

really using the hardware and fabric to add a finishing touch and dimension to the room. This look may also be used to cover up light gaps on the side of hard window treatments. May be referred to simply as “panels”.

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Page 11: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Traversing vs. Stationary

» Traversing Treatment▪ Drapery can be opened or

shut to provide privacy and room darkening. This traverse is provided by a cord draw, wand draw or hand draw.

▪ Photograph shows a decorative traverse rod that can be completely opened or closed.

▪ Very popular for sliding glass doors & large spaces.

▪ Decorative of basic.

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This look requires a decorative traverse rod.

Page 12: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Traversing vs. Stationary

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» Stationary Treatment▪ Draperies are not meant to

be moved with a stationary treatment. They are truly the crowning touch on any room.

▪ Photograph shows decorative wood drapery hardware that doesn’t even span the window, simply holds the panels.

▪ Very popular style for windows with existing hard treatments: blinds, shades or shutters.

This look requires poles, rings, finials & brackets.

Page 13: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Field Trip #1

» Visit Actual Samples▪ Take participants out into the sample area and show them

some basic rods on a board and decorative rods on a board.

▪ Next, show the participants a traversing treatment and a stationary treatment from samples.

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Page 14: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Knowledge Check #1

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» What type of hardware do “white goods” fall into, basic or decorative?

» Can a decorative rod be traversing?

» Can a basic rod be traversing?

» When would you recommend a basic rod rather than a decorative rod?

Take 5 Minutes to Answer Questions In Your Workbook

Page 15: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Knowledge Check #1 - Answers

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» What type of hardware do “white goods” fall into, basic or decorative? Basic

» Can a decorative rod be traversing? Yes

» Can a basic rod be traversing? Yes

» When would you recommend a basic rod rather than a decorative rod? I would recommend a basic rod over a decorative rod if the rod will completely covered by either the fabric or another treatment like a cornice or valance. In these layered looks the hardware that is underneath the top treatment doesn’t need to be pretty, just functional.

Page 16: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Important Question to Ask - #3

» What is the width, height and weight of the drapery treatment?▪ 4’, 6’, 8’, 12’ Treatments – Most hardware poles or rods

are available in these sizes direct from the manufacturer and no deductions or additions need to be made.

▪ Special Sizes (7’ 3”, 121 1/8”) – Any size window can be treated, but the rod or pole would need to be adjusted. Most stationary rods can be cut in the field while most traversing rods are either telescoping (basic) or cut in factory (decorative.

▪ All drapery hardware should have a bracket every 4’.

▪ Heavier fabrics need heavy rod. All manufactures have spec pages that list out rod “performance data”.

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Page 17: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

System Show Drapery Weight Per Foot

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Page 18: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Special Sizes – How to Achieve

» Decorative Wood Poles▪ All decorative wood poles can be adjusted by cutting down

to a smaller size or joining multiple poles together.

▪ Cutting Down Tips– Always measure twice before cutting.– Wrap the area to be cut with blue painter’s tape to maintain

the finish.– Use a sharp saw blade to achieve a clean cut.– Drill a SMALL pilot hole for the finial in the center of the pole

no deeper than ½”.

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Page 19: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Special Sizes – How to Achieve

» Decorative Wood Poles▪ Joining Multiple Poles Tips

– Use a doubled sided connector screw to join two poles together.

– Always cover a seam where two poles are joined together with a bracket.

– Join even poles. For example if you need 10’ of pole length, I would purchase two 6’ poles and take 1’ off of each pole rather than join a 6’ pole with a 4’ pole. The look will be cleaner and more balanced with a bracket in the middle rather than off to the side.

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Page 20: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Special Sizes – How to Achieve

» Decorative Metal/Wrought Iron Poles▪ All decorative metal/wrought iron poles can be adjusted by

cutting down to a smaller size or joining multiple poles together.

▪ Cutting Down Tips– Always measure twice before cutting.– Wrap the area to be cut with blue painter’s tape to maintain

the finish.– Use a special metal saw blade to achieve a clean cut.– Metal poles may also be cut down with a plumber’s pipe

cutter, though this may damage the finish.– Make sure to order extra finial plugs if cutting down.

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Page 21: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Special Sizes – How to Achieve

» Decorative Metal/Wrought Iron Poles▪ Joining Pole Tips

– As most metal poles are hollow, you will need to order a special splice specific to that manufacturer.

– Splices are internal and should not be seen when installation is finished.

– Always place a bracket at the splice seam.– Splice should be specific to the rod diameter.

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Page 22: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Special Sizes – How to Achieve

» Decorative Traversing Rods▪ Lower end styles will be telescoping.

▪ Higher end styles MUST be cut in factory. Deductions cannot be made in the field. Also referred to as “Cut to Measure”.

▪ Ordering Tips– Order the exact rod length needed to the nearest 1/8”.– Finials are not included in this width so always be aware of

the additional width that the finials will add.– Brackets are still needed every 4’.

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Page 23: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Special Sizes – How to Achieve

» Basic Stationary or Basic Traversing Rods▪ All “white goods” are adjustable or telescoping and can be

sized in the field.

▪ Do not spread basic rods past their limits. This will cause rod failure.

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Basic Traverse Rod Basic Curtain Rods Café & Wide Pocket Rods

Page 24: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Field Trip #2

» Visit Actual Samples▪ Take participants out into the sample area and show them

a telescoping rod and how it can be shortened and lengthened in the field.

▪ Next, show the participants a wood or metal hardware pole that needs to be cut to shorten and joined with another pole to lengthen.

▪ Show final plugs and connector screws to complete their understanding.

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Page 25: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Knowledge Check #2

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» Can you shorten a basic traverse rod?

» Can you shorten a decorative traverse rod?

» Can you lengthen a decorative wood pole?

» What do you need to join two poles together?

Page 26: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Knowledge Check #2

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» Can you shorten a basic traverse rod? Yes, it will telescope within a certain size range.

» Can you shorten a decorative traverse rod? Depends on the manufacturer and rod. Most higher end decorative traverse rods must be made to a specific size and lower end options are telescoping.

» Can you lengthen a decorative wood pole? Yes, by joining two poles together.

» What do you need to join two poles together? A connector screw and a bracket at the seam. The poles may also need to be cut to achieve even spacing.

Page 27: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Important Question to Ask - #4

» What heading style is your drapery?▪ The heading styles refers to the top part of the drapery

treatment. There are several heading styles to choose from.

▪ Pinch pleated and pocket heading styles can be used with a decorative or basic rod. Pinch pleat is preferred for traversing treatments.

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Standard Three Finger Pleat Rod Pocket

Page 28: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Pinch Pleat and Rod Pocket

» Shown on decorative rods.▪ If a decorative rod is being used, the drapery pins would

be set higher in order to let the fabric show off the rod on a pinch pleat and you could see the finials on a rod pocket.

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Standard Pinch Pleat Rod Pocket

Page 29: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Pinch Pleat and Rod Pocket

» Shown on basic rods.▪ If a basic rod is being used, the drapery pins would be set

lower in order to let the fabric cover the rod on a pinch pleat and the all of the rod hidden on a rod pocket.

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Standard Pinch Pleat Rod Pocket

Page 30: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Pleated Headings

» There are many other types of pleated heading styles. Shown below is the Standard Three Finger Pleat, which is the most popular, and the more formal Goblet Pleat.

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Standard 3 Finger Pleat – Popular and Universal –

Traversing and Stationary – Represents 90% of Sales

Goblet Pleat – More Formal and Traditional –

Stationary Only

Page 31: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Headings

» Two more examples of headings. Shown below Two Finger Pleat and Faux Cartridge.

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Two Finger Pleat – Crisp and Elegant –

Traversing & Stationary

Faux Cartridge Pleat– Clean and Modern –

Stationary Only

Page 32: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Pleated Headings

» Two more examples of pleated headings. Shown below Top Pleat (or European or French or Parisian) and Inverted Pleat.

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Top Pleat – Crisp and Elegant – Traversing or

Stationary

Inverted Pleat – Contemporary and Playful –

Traversing or Stationary

Page 33: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Other Headings

» Tab top, tie top and grommet top draperies should always be used with decorative poles. White good should never be seen!

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Grommet Top Tab Top Tie Top

Page 34: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Field Trip #3

» Visit Actual Samples▪ Take participants out into the sample area and show them

drapery heading styles.

▪ Point out a drapery that has been pinned for a decorative rod and one that has been pinned for a basic rod. Compare the difference and what the fabric would cover.

▪ Walk through the most popular heading and fabric styles and colors.

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Page 35: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Knowledge Check #3

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» A consumer wants a traversing treatment. What type of heading style would you recommend?

» Should you put a Grommet Top on a basic rod?

» How would a drapery with a standard pinch pleat heading be different if it was being used on a basic rod vs. a decorative rod?

Page 36: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Knowledge Check #3

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» A consumer wants a traversing treatment. What type of heading style would you recommend? Standard pinch pleat.

» Should you put a Grommet Top on a basic rod? No, you wouldn’t want the white to be visible.

» How would a drapery with a standard pinch pleat heading be different if it was being used on a basic rod vs. a decorative rod? The drapery pin setting would be lower in order to cover more of the basic rod.

Page 37: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

Customer Scenarios

» Scenario #1▪ A customer has just had cellular shades installed

throughout their entire house and would like to do something about the light gaps on the sides of the shades. What would you recommend?

» Scenario #2▪ A customer would like to add a “finishing touch” to their

current wood blinds. What would you recommend?

» Scenario #3▪ A customer just had wood blinds installed throughout their

entire home, but didn’t want that on their oversized patio door as they use it daily. What would you recommend for the patio door treatment?

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Page 38: May 14, 2012 Michelle Myers, Kirsch Training Specialist Lafayette Customer Service Training Drapery Hardware and Drapery Applications.

What questions do you have?

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