Maximizing ROI from Sales and Marketing - Vistage 9099 houston
Maximizing Return On Identity (ROI) in a Brave New World
-
Upload
forgerock -
Category
Technology
-
view
648 -
download
1
Transcript of Maximizing Return On Identity (ROI) in a Brave New World
Copyright © Identity Summit 2015, all rights reserved.
Maximizing Return On Identity (ROI) in a Brave New World
Daniel Raskin, VP of Strategy, ForgeRock
Copyright © Identity Summit 2015, all rights reserved.
What Levers Maximize Return on Identity
Copyright © Identity Summit 2015, all rights reserved.
Business Levers for Maximizing ROI
Return on Identity
User Experience
New Channels
Personalization
Privacy
Single View
Relationships
Speed
Marketing Enrichment
Open Source
Copyright © Identity Summit 2015, all rights reserved.
Reg Code: 63456
Register Me The Cloud
User
User ExperienceIdentity Drives Customer’s First Experience
Copyright © Identity Summit 2015, all rights reserved.
Multi-Channel EngagementEnable New Channels for Engagement
UserPhone
Tablet
Laptop
Home
Auto
Health
Smart City
Copyright © Identity Summit 2015, all rights reserved.
PersonalizationCreate Sticky Offerings that Foster Customer Loyalty
Car Seat
Mirror Temperature
Daniel’s Identity Preferences
The Cloud Daniel’s Car
Personalized Car
Steering Wheel
Music
Copyright © Identity Summit 2015, all rights reserved.
Privacy & ConsentOffer Privacy as a Differentiating Feature!
View my Health Data
Edit my Health Data
Download my Health Data
[email protected] Share
The Cloud
Daniel’s Privacy ControlsDaniel’s Wearable
Copyright © Identity Summit 2015, all rights reserved.
One CustomerSingle Identity Profile FOR Customer Engagement
Life InsuranceIdentity Attributes
Home InsuranceIdentity Attributes
Auto InsuranceIdentity Attributes
Boat InsuranceIdentity Attributes
Daniel’s identity data lives across many BUs within an organization
Flood InsuranceIdentity Attributes
Earthquake InsuranceIdentity Attributes
Copyright © Identity Summit 2015, all rights reserved.
Evolving RelationshipsManaging Constantly Changing Connections
Daniel
MobileAlarm
Car
Door
Oven
TV
Lights KayoTaro
Copyright © Identity Summit 2015, all rights reserved.
Time to MarketDeliver New Services Faster Than Competition
TIME TO MARKET
10 Days
0Days
20 Days
30Day
s
40Days
50Days 60Days
70Days80
Days
90Days
Must move at speed of business
Copyright © Identity Summit 2015, all rights reserved.
Identity Fuels Marketing & SalesEnrich The Sales Funnel with Identity Data
Domain 1
Domain 2
Domain 3
Prospect
Identity Attributes
Identity FuelsCRM Intelligence
Copyright © Identity Summit 2015, all rights reserved.
Open SourceOpen Source is the New Normal
OPENSOURCE
Accessible
Innovative
Transparent
Secure
Enduring
Collaborative
Risk = ROI