Matthew Briggs - download.microsoft.comdownload.microsoft.com/...Matthew_Briggs_Andy_James... ·...
Transcript of Matthew Briggs - download.microsoft.comdownload.microsoft.com/...Matthew_Briggs_Andy_James... ·...
Andy James Chief Technology Officer, Solidsoft
Matthew Briggs Programme Director for Tell Us Once: UK Department of Work and Pensions
Go
vern
men
t D
ep
art
men
ts
an
d A
gen
cies
City Council
Taunton Deane Borough Council
Po
lice
Avon and
Somerset
Constabulary
Devon and
Cornwall
Police
Hertfordshire
Constabulary
Serv
ice S
up
pliers
Loca
l A
uth
ori
ties
Borough Council
of King’s Lynn
and West Norfolk
marriage
family
support
unemployment
divorce
ageing
adoption/
fostering
death
retirement
adult
learning
moving
home
getting
work
social
services
birth school higher
education
Citizen
1. Customer reports death to registrar
2. Registrar inputs data into the crs system
3. Data enriched at CRS by council with customer
4. CRS then informs relevant public sector providers
Council Tax, Council Tax Benefit and Housing Benefit
Electoral Services
Blue Badge
Libraries
… up to 18 public sector service providers. and the list continues to grow!
Tell Us Once Architecture - Enrichment
Browser UI Framework Processing and
Rules
Data Store Data Distribution
IIS 7.5
MVC
WF
EF4.0
Unity
TUO portal
Event
Recover
Event
Enrichment Data
Distributor
Message
Processing
Enriched
Data
Store
Event
Data
Store
Service
Endpoints
Local Authority
• Adult services
• Children’s services
• Blue badge
• Electoral services
• Library services
• Council housing
• Housing benefit
• Council tax benefit
• Council tax
• Money owed to council
Identity and Passport Service
• UK passport
DWP • Bereavement benefit
• State pension
• Pension credit
• Attendance allowance
• Disability living allowance
• Carer’s allowance
• Incapacity benefit
• Income support
• Jobseeker’s allowance
• Employment & support allowance HMRC
• Working tax credit
• Child tax credit
• Child benefit
DVLA • Driving licence
• For the citizen
• For local government
• For central government
• For the staff
Reduction in the number of services that
relatives/ friends of the deceased or new born
need to contact
An average of seven different services need to be
informed about a death
Tell us once reduces this to a single contact
High levels of customer satisfaction
99% of respondents to customer surveys said they
felt positively about tell us once
High levels of staff satisfaction
97% of staff either agreed or strongly agreed that
they were making a real difference to the lives of
customers
Number of contacts with customers is reduced
Tell Us Once will significantly reduce the number of contacts that customers
need to make (for example, Somerset County Council reports this leads to
efficiencies of up to £180,000 per annum)
Reduction in the level of avoidable contact
with customer records being updated in a more timely manner there is a
reduction in the number of communications sent in error (e.g. letters asking the
deceased for unpaid library fines)
More accurate customer records
Tell Us Once helps services update their records in timely and accurate manner,
which enables service provision to be adjusted appropriately (e.g. stopping
benefit payments; adjusting benefit payments; cancelling blue badges)
Efficiency savings across the public sector
Kent County Council estimates that £500,000 of efficiencies have been made
across the county as a result of Tell Us Once
Devon County Council receives £250,000 more from parking now blue badge
returns are higher
A low cost subscription service
allowing local authorities to
receive the electronic Tell Us
Once data and to automatically
deliver the data to their line of
business, back office systems.