Matt Paine

Recruiting Supervisor

September 2000

The Enterprise Mission“The Customer”

“Our mission is to fulfill the automobile rental, leasing, car sale, and related need of our customers, and, in doing so, exceed their expectations for service, quality, and value. We will strive to earn our customers’ long-term loyalty by working to deliver more than promised; being honest and fair, and ‘going the extra mile’ to provide exceptional personalized service that creates a pleasing business experience.”

The Enterprise Mission“The Employee”

“We must motivate our employees to provide exceptional service to our customers by supporting their development, providing opportunities for personal growth, and amply compensating them for their success and achievements. We believe it is crucial to our success to promote managers from within who will serve as examples of success for others to follow.”

The Enterprise Mission“The Bottom Line”

“Although our goal is to be the best and not necessarily the biggest or most profitable, our success at satisfying customers and motivating employees will bring growth and long-term profitability.”

The Customer

Insurance Replacement Manufacture Warranty Replacement Local Corporate Accounts Home Rental

The Customer

Our Goal How we do How we measure it

The Employee

Who we are

One of top 50 privately held U.S. companies

Largest car rental company in U.S.

$4.7 billion in revenues

The Employee

Jack TaylorFounder of Enterprise

Andy TaylorPresident and CEO

The Employee

Ambitious, creative people who enjoy work

People who want performance based earnings & promotions

Good “people” skills

People who want to have FUN at work

The Employee

“I didn’t go to college to rent cars!”

What did you go to college for?

To Be Middle Management?

To Push Paper?

The Employee

Promotion Opportunities Assistant manager position possible within 9 months

Branch manager: 1.5 to 3 years

Area manager: 4 to 7 years

General manager: 7 to 10 years

The Employee

Pay Opportunities Earn percentage of profits Unlimited salary potential

Enterprise vs. Other Companies

Years

Inco

me Enterprise

Other

The Employee

Administrative Functions Learning to run a

business

Fleet management

Monitoring finances

Managing accounts receivable

Is It Working?

Media views on Enterprise employees “Everybody in the company, from Andrew Taylor down,

goes through the program.” The New York Times

“Hang around Enterprise people long enough, and you’ll notice… most seem to have the competitive, aggressive air of an ex-athlete..” Fortune

“Enterprise provides its employees with the opportunity and thrill of being individual entrepreneurs.” Ernst & Young Magazine

The Bottom Line

Enterprise Rent-A-Car Locations

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Loc

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ns

The Bottom Line

Enterprise Rent-A-Car Revenue Growth

0

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2000

3000

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19861987

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19901991

19921993

19941995

19961997

19981999

2000

Rev

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ons)

The Bottom Line

Enterprise Rent-A-Car Fleet

0

200

400

600

1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000

Flee

t (i

n T

hou

san

ds)

The Enterprise Mission

It’s Working!