Matt Gymer 2012 Innovate Carolina Presentation
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Transcript of Matt Gymer 2012 Innovate Carolina Presentation
INNOVATION STRATEGYMATT GYMER
April 20th, 2012
L1 – Progress of Disruptive InnovationPerformance
Time
Most-demanding customers
Least-demanding customers
Perform
ance trajecto
ry of
present technology (d
riven
by susta
ining innovation)
New perform
ance trajecto
ry
of disru
ptive technologies
Performance that customers in themain-stream market can absorb
Source: Clayton M. Christensen, Richard Bohmer, and John Kenagy
Disruptions of Healthcare Professions
Source: Clayton M. Christensen, Richard Bohmer, and John Kenagy
Complexity of diagnosis and treatment
Time
Specialist and su
bspecialist physicians
Primary care and family practice physicians
Performance that patients need or can use
Nurse practitioners
Self-care
Disruption of Healthcare Institutions
Source: Clayton M. Christensen, Richard Bohmer, and John Kenagy
Complexity of diagnosis and treatment
Time
Hospitals
Outpatient clinics and focused-care clinicsPerformance that patients need or can use
In-office care
In-home care
Novant InnovationDNA of Novant Innovation must include capacity for addressing disruptions in health care professions (care) and institutions (business process)
Business Process (i.e. ED)
Remarkable Patient Experience
Depth
Breadth
Distinctive Care at the Bedside
Source: OVO Innovations
Organizational NimblenessDisrupted markets will require Novant managers to exploit old certainties, explore new business models, and execute leadership ambidexterity.
Change
Time
Today
“Anticipated” future
“High Change” future
“Low Change” future
Range of possible futures
Source: OVO Innovations
L2 – Manage as Designer
• Boundary Span• Use of Employee Narratives• Rapid Cycle Development• New Value Creation• Positive ROI
Novant Vision Elements
AffordabilityWe deliver a system of care that provides value, as judged by our patients and their payers. Novant will compare favorably to a similar group of top performing health systems. Our sustained financial strength will allow us to grow strategically and invest to meet the needs of the patients and communities we serve.
QualityPatients receive integrated healthcare services which deliver superior outcomes as measured against national, state and regional benchmarks, peer databases, internal standards, and the patient and family experience. Our system of care incorporates prevention, early detection, treatment and ongoing health across all venues of care. Our public transparency about our outcomes data creates a compelling reason for patients, communities, physicians and employees to affiliate with Novant and choose us for their healthcare needs.
SafetyOur patients are safe and free from harm when they are in our care. Our work environment is one of open communication and timely feedback about the patient’s safety and care experience which is guided by the expectation “First, Do No Harm.”
Novant Vision ElementsEasy for MeWe deliver a convenient and seamless patient and family experience which is accessible and welcoming. Patients understand they are part of a system of care and can describe what is going to happen during their journey and why. Resources and information are readily available and waits are filled in ways that add value to patients and their families.
Voice & ChoicePatients receive all the necessary information to make knowledgeable and confident choices about their health conditions, treatment options and overall well-being. We embrace patients as true partners by valuing their perspectives and engaging them in genuine dialogue.
Authentic Personalized RelationshipsWe know our patients and see healthcare from their shoes. Patients receive personalized care during and beyond their encounters with us, and always from a place of compassion. They truly feel like family and give us their loyalty because of the genuine, meaningful relationships we have built with them.
Mission: Innovation as a Cross-Functional Moderator• Data broker - deep consumer insight & analytics• Technology integrator - value chain• Strategy executor - short/long term P/L clarity• Trust builder - individual voice & meaningful purpose• Designer - business models• Value creator - market making opportunities
Value Creation
- COSTS + VALUE
- VALUE INNOVATION -
ELIMINATE RAISE
Which factors can you eliminate that your industry has long competed on?
Which factors should be raised well above the industry’s standard?
REDUCE CREATE
Which factors should be reduced well below the industry’s standard?
Which factors should be created that the industry has never offered?
- FOUR ACTIONS FRAMEWORK-
Source: Business Model Generation
Automated Idea Generation
Automated idea graduation criteria are completely configurable based on user data and site use patterns
Idea scoring criteria include: vote up/down button, number of comments attached to idea,
Number of subject matter expert reviews of idea, frequency idea is “shared with a friend”
Frequency the idea is opened and viewed, speed at which ideas gather comments, cross market/facility views, overall collaboration is critical
Manual Idea Graduation
Corporate-wide Innovation Challenges feed innovation funnel
Subject matter experts (badge) help shape ideas
Innovation council members score ideas
Executive Team chooses ideas to fund and test
Idea Display
Questions or Comments