MATT EDWARDS5807 S Rapp st #12, Littleton CO, 80120 | C: (316)305-9834(316)305-9834 | alor_alq@yahoo.com

SummaryAssociate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously whileproviding exceptional customer service, and quickly learns and masters new concepts and skills.

HighlightsObservant Technology knowledgeHigh level of integrity EnergeticCriminal law knowledge Capable of manual labor?Calm and collected Shift work experience

AccomplishmentsPromoted to full-time after about a year of employment based on exemplary performance. Achieved perfect attendanceaward.

Work ExperienceDelivery Driver 05/2016 to PresentLowe’s Home Improvement Littleton, COMaintained accurate stock records and schedules. Selected products for specific routes according to picksheets. Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves andvehicles. Worked at a rapid pace to meet tight deadlines. Removed pallets, freezer boxes and damaged products fromreturning trailers. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers,pallet jacks and forklifts safely, with a 0% incident rate. Loaded flat bed by forklift and hand truck. Answered customers'questions and addressed problems and complaints in person and via phone. Helped customers select products that bestfit their personal needs. Built customer confidence by actively listening to their concerns and giving appropriatefeedback. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Offered directionand gave constructive feedback to motivate team members. Unloaded trucks, stocked shelves and carried merchandiseout on the floor for customers. Loaded and unloaded 2 trailers each day. Completed a daily pre-trip inspection checklistbefore first delivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuelpolicy. Established long-term customer relationships through prompt and courteous service. Resolved customercomplaints and adjusted orders. Operated heavy equipment, including forklifts, stair climbers and pallet jacks. Obtainedsignatures needed to complete and process all paperwork in a timely manner. Answered customer questions regardingshipments. Handled merchandise in accordance with product handling standards. Verified sales orders before loadingand unloading merchandise. Reported any errors found on delivery documents to supervisor. Operated manual andmechanical equipment in a safe and efficient manner. Evaluated customer needs and determined appropriate action,

referring their questions to management when necessary. Loaded and unloaded merchandise at stores and vendorlocations. Pulled customer tickets to fulfill orders. Obtained signatures on all invoices and credits.

Delivery Load Puller 01/2016 to 05/2016Lowe's Home Improvement Aurora, COMaintained accurate stock records and schedules. Selected products for specific routes according to picksheets. Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves andvehicles. Worked at a rapid pace to meet tight deadlines. Removed pallets, freezer boxes and damaged products fromreturning trailers. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers,pallet jacks and forklifts safely, with a 0% incident rate. Loaded flatbed by forklift and hand truck. Answered customers'questions and addressed problems and complaints in person and via phone. Helped customers select products that bestfit their personal needs. Built customer confidence by actively listening to their concerns and giving appropriatefeedback. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Offered directionand gave constructive feedback to motivate team members. Unloaded trucks, stocked shelves and carried merchandiseout on the floor for customers. Loaded and unloaded 2 trailers each day. Completed a daily pre-trip inspection checklistbefore first delivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuelpolicy. Established long-term customer relationships through prompt and courteous service. Resolved customercomplaints and adjusted orders. Operated heavy equipment, including forklifts, stair climbers and pallet jacks. Obtainedsignatures needed to complete and process all paperwork in a timely manner. Answered customer questions regardingshipments. Handled merchandise in accordance with product handling standards. Verified sales orders before loadingand unloading merchandise. Reported any errors found on delivery documents to supervisor. Operated manual andmechanical equipment in a safe and efficient manner. Evaluated customer needs and determined appropriate action,referring their questions to management when necessary. Loaded and unloaded merchandise at stores and vendorlocations. Pulled customer tickets to fulfill orders. Obtained signatures on all invoices and credits.

Delivery Load Puller 12/2012 to 01/2016Lowe's Home Improvement Derby, KSMaintained accurate stock records and schedules. Selected products for specific routes according to pick sheets.Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves and vehicles.Worked at a rapid pace to meet tight deadlines. Removed pallets, freezer boxes and damaged products from returningtrailers. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacksand forklifts safely, with a 0% incident rate. Loaded flatbed by forklift and hand truck. Answered customers' questions andaddressed problems and complaints in person and via phone. Helped customers select products that best fit theirpersonal needs. Built customer confidence by actively listening to their concerns and giving appropriate feedback.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Offered direction and gaveconstructive feedback to motivate team members. Unloaded trucks, stocked shelves and carried merchandise

out on thefloor for customers. Loaded and unloaded 2 trailers each day. Completed a daily pre-trip inspection checklist before firstdelivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Established

long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjustedorders. Operated heavy equipment, including forklifts, stair climbers and pallet jacks. Obtained signatures needed tocomplete and process all paperwork in a timely manner. Answered customer questions regarding shipments. Handledmerchandise in accordance with product handling standards. Verified sales orders before loading and unloadingmerchandise. Reported any errors found on delivery documents to supervisor. Operated manual and mechanicalequipment in a safe and efficient manner. Evaluated customer needs and determined appropriate action, referring theirquestions to management when necessary. Loaded and unloaded merchandise at stores and vendor locations. Pulledcustomer tickets to fulfill orders. Obtained signatures on all invoices and credits.

Deli / Bistro Clerk 09/2010 to 12/2012Dillon's Marketplace Derby, KSTook necessary steps to meet customer needs and effectively resolve food or service issues. Promptly reportedcomplaints to a member of the management team. Served fresh, hot food with a smile in a timely manner. Communicatedclearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Servedorders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers.Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measuredingredients required for specific food items. Properly portioned and packaged take-out foods for customers. Carefullymaintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe foodpreparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, foodareas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes,wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils.Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelrythat met company standards. Followed all established restaurant practices and procedures. Worked well with teammatesand openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties werecompleted. Quickly unloaded product shipments and stocked freezers. Assisted management with monthly inventorycontrol and weekly stock ordering. Scheduled activities and equipment use with managers, using information about dailymenus to help coordinate cooking times. Prepared items according to written or verbal orders, working on severaldifferent orders simultaneously.

EducationCriminal JusticeButler Community College Andover, KS, United States

Law Enforcement and Justice Administration coursework. Coursework in Civil Law and Juvenile JusticeProcesses. Criminal Law, Criminology and Penology coursework.

Computer Animation / Criminal JusticeCowley Community College Mulvane, KS, United StatesLaw Enforcement and Justice Administration coursework. Coursework in Civil Law and Juvenile JusticeProcesses. Criminal Law, Criminology and Penology coursework.

High School Diploma: General Education 2010Mulvane High School Mulvane, KS, United States