Matrix Hospitality Solutions
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Transcript of Matrix Hospitality Solutions
Warm Welcome
The Communication Lifeline of Hospitality
Industry
Hotels – Requirements
Reduce Operational Costs and Overheads
Increase Staff Efficiency
Increase Staff Responsiveness to Customers
Enhanced Customer Satisfaction
Increase Revenue from each walk-out Customers
• Matrix an established brand for Hotel Communication Systems for Hotels of small to
medium sizes, worldwide.
• Matrix Products are installed across 30 countries through the network of more than 500
channel partners in many leading Hotels and Hotel chains
• Matrix Hospitality solution comprises diverse network support to enable hoteliers to better
utilize their existing resources
• A wise alternative for Hoteliers to protect their Investment for years
Matrix – Hospitality Solution
Matrix ETERNITY – a comprehensive solution for HotelsIdeal for Hotels, Motels and Hospitals (up to 400 Rooms)
Efficient Call Management
Innovative Guest Services
Value Added Hospitality Features
Support for Leading PMS and CAS Interfaces
Quick Installation Using Innovative Installation Wizard
Simple Front Desk Management
Matrix – Hospitality Solution
Target CustomersFull-Services Starred
Hotels
Limited Services Hotels
Motels
Guest-Houses and Inns
Hospitals
Nursing Homes
Matrix – Hospitality Configuration
BenefitsMaintain Continuous Communication
with Guests
Quick and Impressive services to
Guests
Effective Room Monitoring
Effective Management of Hotel Assets
and Resources
Optimized Staff Management
Efficient Reception of Guests
Solution for All Size Hotels
Small Hotel & Motels•Up to 40 Rooms
ETERNITY PE
Medium Hotels•Up to 200 Rooms
ETERNITY GE
Large Hotels•Up to 400 Rooms
ETERNITY ME
System Architecture•Digital 100% Non-Blocking
Universal Connectivity•CO-PSTN•ISDN BRI/PRI, T1/E1•VoIP and GSM/3G•Auxiliary Ports
High Level of Integration•Third-party PMS and CAS, Voice Mail
Built-in Functionality•Hotel features, Auto-Attendant, Multi Channel Conferencing
Flexibility•Modular and field expandable design
Reliability•Field Proven solution with the alternative of Redundancy
Matrix – Hospitality Solution – Technology
Model Rooms Ports IP UsersETERNITY PE3SP 20 24 50
ETERNITY PE6SP 40 48 50
ETERNITY GE6S 100 120 500
ETERNITY GE12S 200 240 500
ETERNITY ME10S 300 324 1000
ETERNITY ME16S 400 516 1000
Matrix – Hospitality Solution – Technology
Hotels up to 40 Rooms
Hotels up to 200 Rooms
Hotels up to 400 Rooms
ETERNITY GE12S
ETERNITY GE6S
ETERNITY PE3SPETERNITY PE6SP
ETERNITY ME16SETERNITY ME10S
ETERNITY - Universal Connectivity
GSM3G
PSTN
Internet
SLT
DKP
Voice Mail
DIP
DOP
EthernetUSB/RS-232C
Sensor
Door Lock
CO
ISDN - BRI
ISDN - PRI
AIP
AOP
External Music
Public Address System
VSAT
E&M
VoIP
IP Phones
ETERNITY
User Terminal SupportSingle Line Phones for Guest Rooms
Digital Key Phones for VIP Guest Rooms
IP Phones for VIP Guest Rooms
Direct Station Selection (DSS) Console for Front Desk Operator
PC Based Key Phone for Front Desk Operator
Matrix – Hospitality Solution – Technology
Matrix – Hospitality Solution – Technology
EON48S2X24 Characters LCD
EON48P6X24 Characters LCD
EON – a feature rich Digital Key PhoneSwivel LCD
16 Programmable Keys
17 Touch-Sense Keys
Touch-Sense Navigation and Feature keys
Full Duplex Speaker Phone
Headset Interface
Multi-language Support
LCD Contrast and Brightness Control
Multiple Call Handling – EON48P
3-Position Desktop Mounting
Wall Mounting
SETU VP – a feature rich IP phoneSwivel LCD3 SIP Accounts2 Ethernet PortsProgrammable KeysTouch Sense Navigation and Feature keysVoice Mail KeyConferenceMessage Wait IndicationAuto Answer with Headset InterfaceG.711, G.722, G.723, G.726, G.729ABDHCP, PPPoE, NAT and STUNAuto ConfigurationWeb based configuration
SETU VP248PE6x24 Characters LCD
SETU VP248SE2x24 Characters LCD
Matrix – Hospitality Solution – Technology
Direct Station Select (DSS)64 Keys for Direct Station SelectionDual Color LEDs for Port StatusDSS16X4 Use One DKP Port
Matrix – Hospitality Solution – Technology
DSS 16X4For EON48
PC Based Digital Key Phone20 Programmable Keys
Use One DKP Port
Dual Color Button Display for Port Status
148 Keys for Direct Station Selection
EONSOFTWith PC based Operator Console
Matrix – Hospitality Solution – Technology
Hotel Software – OverviewBuilt-in Comprehensive set of Hotel Features
Easy Installation Wizard
Real-time information display e.g. Guest room status, service staff, alarms, etc.
Easy to Operate Front Desk wizard – time saving feature for Front Desk Operator
No need of additional application – web-based configuration and operation
Works easily with third-party PMS and CAS (over COM port and Ethernet port)
Multi-Language Support
Hotel Software – Front Desk WizardHelps to Perform Guest Management Functions Such as:
Check-In/Check-Out the Guest
Set/Cancel Wake-Up Calls for the Guest
Block /Allow Room-to-Room Dialing
Set/Cancel Call Forward for the Guest
Set/Cancel Do-not-Disturb (DND) for the Guest
Enable/Disable Message Wait Function
Print Hotel Reports Wake-Up Calls, Reminders, Occupancy and Room Clean Status
Print Hotel-Motel Activity Log
Re-Print Check-Out Reports
Delete Call Details on Check-Out
Shift Guests from One Room to Another
Matrix – Hospitality Solution – Technology
Hotel Software – Front Desk Wizard
Matrix – Hospitality Solution – Technology
Hotel Software – Front Desk Wizard
Matrix – Hospitality Solution – Technology
Hotel Software – Hotel FeaturesCheck-In and Check-Out
Check-In Profile
Customer Profile
Call Block, Call Privilege
Call Budget
Call Forward
Do Not Disturb (DND)
Clean Status
Floor Service
Guest In and Guest Out
Guest Name and Title
Guest Number
Guest Search
Matrix – Hospitality Solution – Technology
Guest Shift
Guest VIP Status
Hotel Name
Hotel-Motel Activity Log
Maid In/Out Status
Mini Bar
Occupancy Status
Alarms & Reminders
Wake-up Calls
Voice Mail
Message Wait Indication
Room Status Reports
Room Types
Call Management Features
Internal Calls
Single-Digit Access to Important Stations such as Operator,
Floor Room Services, House Keeping etc.
Name and Room Number Display on DKP and SLT
Voice Assistance for Call Status
Floor Service Destination
Each Floor has Service Extension
Common Access Code can be used to Access these Extensions
Guest gets Connected to the Service Extension of his Respective
Floor
Helps to Provide Faster Service to the Guest
Extension Numbering of Rooms
Flexibility to Define Extension Number as per Hotel Choice and
Convenience
Room Extension Numbering can be Matched to Actual Room
Numbering Scheme
Flexible Numbering (Up to 6 Digits) to Define Extensions as per the
Room Numbers and Floor-Wise
Guest Priority
Define Guest as VIP or NON-VIP at Guest Check-In
Calls of the VIP Guest will be Given Priority
Unique Ring Cadence for Calls from VIP Rooms
Call Block
Block Internal Calls Between Guest Rooms Permanently
Block Internal Calls Between Guest Rooms During Certain Period of
the Day; for Example During Night Time
Allows Calls to Hotel Administration
Allows Calls between Guest Group
Call Forward
Option to Forward Calls to Voice Mail
Guest can Even Forward Room Phone Calls to Their Mobile Numbers
Set/Cancel the Feature from Guest Room Phone or the Front Desk
Do Not Disturb (DND)
Activate DND on Guest Room Phones
By Pressing a Single Digit Key from Guest Room Phone
From the Front Desk Terminals
Forward Incoming Calls to Mailbox while on DND Mode
Still Receive Wakeup Calls, Reminders and Auto Call Back Calls
Off-Hook Alert
System Alerts the Operator if the Handset of the Guest Room Phone
has not Placed Correctly
An Appropriate Message is Displayed on Operator’s Console
Operator Can Thereby Send the Hotel Staff to Request the Guest to
Correctly Place the Handset
Call Routing with Least Cost
Automatically Selects the Most Economical Route for Each Outgoing Call
3 Types:
Time Based
Number Based
Combination of Time and Number Based
Ensures Call Made Outside the Hotel are at Least Possible Cost
Call Privilege Option to Define Various Toll Control Levels
Set Permissions on a Guest-by-Guest Basis
Four Types:
Internal – Allows Call Within the Hotel Only
Local – Internal and Local Area Calls are Allowed
Long Distance – Domestic Long Distance Calling is Also Granted
International – Complete Call Privilege. No Toll Control Applicable
Call Cost Calculation System Calculates the Call Cost Based on:
Outgoing Trunk Used
Destination Number Dialed
Number of Units
Defined Service Charges
Hotels Can Define Pulse Rate, Per Unit Charges and Service Charge
Differently for Different Outgoing Trunks
Call Budgeting Set Call Budget as Desired by Guest or as per the Hotel Practices
Allocate Budget at the Time of Check-In or During the Guest Stay
Period
Call Budget Can be Increased Before Allocated Amount Gets
Exhausted
On Exhaustion of Call Budget Amount, Dialing Facility of Room
Phone is Disabled
Allocated Call Budget Can Vary on a Guest-By-Guest Basis and
can be Made Applicable on Administrative Phones Also
Emergency Numbers (Like 100, 101, 911) can be Dialed from Any
Extension Irrespective of Dialing Privileges
Credentials of an Extension which Places an Emergency Call is
Immediately Passed on to the Operator
Helps an Operator/Administrator to Take Immediate Action
Emergency Call Detection and Reporting
SMDR Buffer with Call Storage Capacity of 12,000 Calls
Flexibility to Define Fixed Service Charges, Unit Wise Service Charges or
Percentage Wise Service Charges
Define Special Charges for Special Days like New Year, Holidays, etc.
Define Call Rates Depending on Time Zones
Built-In Call Reports: SMDR
Program the System to Work as per Time and Day of the Week
Outgoing Calls Dialed by Guest Routed to Specific Trunk Based on
Time
Flexibility to Receive Call on Operator’s Phone During Day Time and
on Service Extension During Night Time
Automated Process
Day-Night Mode
Built-in Feature
Attend 5 Callers at a Time
Voice Assisted Direct Dialing (DID) to Guest Rooms
Call Status Information
Supports Dial-by-Name
Ensures Efficient Handling of Incoming Calls
Auto-Attendant
Voice Help
Voice Based Dialing Assistance for Guests
Voice Guidance for Wrong Number Dialing
Voice Guidance for Busy and No Answer Status
Direct Inward Dial Caller can Reach Desired Guest by Dialing the Room Number
Reduces Burden on Operator
Faster Transfer of Calls and Reduce Handling Time
On ISDN, T1/E1 Interfaces
Wakeup Calls Option to Set Wakeup Alarms from:
Guest Room Phone
From the Front Desk
Alarms Can be:
Personalized (Operator Served Messages)
Automated (Pre-Recorded System Messages)
Unanswered Alarms are Forwarded to the Operator
Multiple Attempts to Serve an Alarm
Alarm Snooze Function is Also Supported
Reminder Calls
Option to Set Reminders from:
Guest Room Phone
From the Front Desk Management Wizard
Reminders Can be:
Personalized (Operator Served Messages)
Automated (Pre-Recorded System Messages)
Multiple Attempts to Serve Reminders
Unanswered Reminder are Forwarded to the Operator
List of Un-served Reminders can be Printed
Connect Glass Break, Fire or Smoke Sensor to the Sensor Port of
Matrix ETERNITY
In Case of Emergency, System Dials out Three Pre-defined
Numbers
Plays Pre-recorded Messages and Waits for an Answer
If One of the Number is Found Busy, System Dials out Other Two
Numbers One by One
Guaranteed Message Delivery and Confirmation Mechanism
Repeated Attempts to Deliver the Emergency Message
Security Dialer
Hospitality Features
Check-In Check-In Feature Automates Basic Functionalities Such as:
Disable Services Activated for Earlier Guest
Clearing Previous Call Details
Change Room and Guest Presence Statuses
Allocate Fresh Call Budget and Define Call Privileges on Guest Room
Phones
Assign Voice Mail Facility and Other Such Functions
Multiple Options to Check-In the Guest:
Check-In the Guest from Front Desk using Front Desk Management
Wizard
Check-In the Guest from Integrated PMS
Check-In the Guest from the Operator Console
Check-In Profile
Three Check-In Profile Options:
Single
Family
Budget
Customize Services as per Guest Profile at Check-In Itself
Using Front Desk Management Wizard
Saves Operator Time, Automating Basic Service Provisioning as
per Guest Check-In Profile
Guest Name and Title
Guest Name, Guest Title along with Room Number are Displayed
on the LCD of Administrative/Operator and Room Service Phones
Option to Program Guest Name Using Front Desk Management
Wizard or from the Operator Console
Knowing Credentials of the Calling Guest, Hotel Staff can Address
the Guest by Their Names
Helps Creating a Friendly Environment and Comforts Guest
RECEPTION
GUEST ROOM NO : 351Mr. John
Room No: 351
Good MorningMr. John
How can I help you?
Guest Name and Room Number Display
An Automatically Generated Number on Every Guest Check-In
Unique and Un-Alterable Number is Generated
Easily Reach-Out to the Current Guest Location using Guest
Number
When the Guest Number is Dialed, Phone Number Assigned to the
Guest Will Ring
External Callers too Can Reach the Guest by Dialing the Guest
Number (in DID) without Being Aware of Guest’s Room or Pone
Number
Guest Number
Special Privileges Must be Offered to a VIP Guest
VIP Guest Extensions are Assigned as Higher Priorities
Calls from the VIP Guest are has Different Ring Cadence
Unique Ring Cadence for Calls from VIP Rooms Helps Operator/Staff
to Differentiate between Calls from VIP and Non-VIP Guest
Options to Define Guest Status from:
Front Desk Management Wizard
Operator Console using Administrative Commands
Guest VIP Status
Guest-In/Guest-Out
GUEST - INGUEST - IN GUEST - OUTGUEST - OUT
Operator Can Activate Guest-In/Guest-Out
On ‘Guest-Out’, Room Dialing Facility is Locked Temporarily
Dialing Facilities are Re-Activated on Assignment of “Guest-In” Status
In Temporary Guest Absence, House keeping and Room Service can:
Clean the Room, Replace Consumables in the Room, Replenish the Mini-
Bar, Collect Laundry and So Forth
On Guest Arrival, the Operator can:
Make Courtesy Calls, Offer Services, Arrange to Send Complimentary
Items to the Guest Room
Hotel Administration Thus Needs to Keep a Track of Guest Presence, Ensuring
Non-Intrusive and Timely Guest Services
ETERNITY Offers the 'Guest-In/Guest-Out' Feature to Monitor Guest Presence
Guest-In/Guest-Out Can be Set from:
The Front Desk Management Wizard
Operator Console Using Administrative Commands
Guest-In/Guest-Out
Guest Shift (Room Shift) Ensures a Hassle-Free Shuffle of the Guest from One Room to Another
System Automatically Shifts the Properties of the Earlier Guest Phone/s to the
Newly Assigned
Shifts Guest Room Properties Like: Guest Number, Guest Name and Guest Group, Guest Phone User Password
Wake-up Calls and Reminders (if Set)
Calling Privileges, Call Budget Amount Allotted and Consumed
Call Forward (if Set), Message Wait (if Active), Do Not Disturb (if Set)
SMDR Records
Generates Consolidated Bill on Guest Check-Out
Guest Shift can be Performed Using: The Front Desk Management Wizard
The Operator Console Using Administrative Commands
Guest Search Feature Helps Operator to Locate a Guest Effortlessly
Search Guest from the Front Desk Management Wizard
Guest Search
A Hotel Suite Room May be a Large Single-Room, or be a Multi-
Room Unit, with Multiple Beds and Telephones
ETERNITY Defines a Suite Room as :
Room with More than One Room Phone
Allows Maximum 8 Phones per Suite Room
Suite Room Phones Can be Used by Each Occupant of the
Room as per Individual Necessity
Generate Consolidated Billing Reports
Suite Services
When a Guest Checks-Out, ETERNITY Automatically:
Prints Check-Out Report
Makes Changes in Room(Clean and Occupancy) and Guest(Presence)
Status
Clears Calling Budget and Privileges Defined Earlier
Cancels Do Not Disturb (DND), Wake-Up Calls, Reminders, Auto Answer,
Auto Call Back, Auto Redial, Trunk Reservation, Call Forward Set for a
Guest
The Check-Out of Each Guest is Recorded in the “Hotel-Motel Activity Log”
System Generates a Unique Check-Out Serial Number at Every Check-Out
Generating Unique Check-Out Serial Number helps Keeping an Easy
Record of Checked-Out Guest
Check-Out
Check-Out
Records of Calls Remain Stored in the SMDR Buffer Even After the
Guest Checked-Out
Facilitates Reprinting of the Call Records of Checked-Out
Guests Post Check-Out
Perform Check-Out Using:
The Front Desk Management Wizard
The Operator Console Using Administrative Commands
The Check-Out Report Includes the Following Information:
Name of the Hotel
Room Number
Check-In and Check-Out Date and Time
Guest ID
Guest Name
Check-Out Serial Number
Outgoing Call Details (Calls Made from the Room Phone with the Trunk
Type, Destination Number, Date and Time, Duration, Units, and Amount)
Call Count
Total Duration of Calls
Amount to be Billed
Check-Out Reports
Attribute of a Guest Room in Hotels
Classification of Room Types Varies from Hotel to Hotel and from Country to
Country
Maximum of 10 Different Room Types Can be Programmed in the System
Room Types can be Programmed Using: Matrix Hotel Installation Wizard
Web-Based GUI
Specific SE Commands from the Operator Console
At the Time of Check-In, Using the Room Type (in Room Status Report), the
Operator can Know whether the Room Type Desired by the Guest is
Available (Vacant and Clean) or Not
Room Types
The Room Status Report Provides a Comprehensive Overview of all
Hotel Rooms
Filter (as per Desired Information Fields) and Generate Room Status
Report Using:
The Front Desk Management Wizard
The Operator Console Using Administrative Commands
The Room Status Report Can Also be Scheduled for Automated
Printing
Room Status Report
Room Status Report
The Hotel Administration Needs to Monitor the Room Occupancy Status to be Able to
Rent Out Rooms Efficiently
“Occupancy Status” Feature of ETERNITY Provides a Quick Glance of Hotel Rooms
Categorized as : Vacant: The Room is vacant and Can be Rented
Occupied: The Room is Checked-In and Occupied by a Guest
Reserved: The Room has been Booked for a Guest (Expected to Arrive Shortly)
Guaranteed: The Room has Been Booked for a Guest with Advance Payment
Occupancy Status 'Vacant/Occupied' are set Automatically at Every
Check-Out/Check-In Respectively
Occupancy Status of the Rooms can be Viewed from The Front Desk Management Wizard
The Operator Console Using Administrative Commands
Room Occupancy Status
The Hotel Administration Needs to Monitor Room Conditions (For Cleanliness and
Proper Functioning)
ETERNITY Offers the Feature 'Clean Status' to Meet This Requirement, Defining
Various Room Statuses as: Maid is in Room
Dirty
Clean
To be Inspected
Out of Service
Room Clean Status
Option to View Room Cleanliness Status Using Front Desk
Management Wizard
Room Clean Status Can be Changed by:
The Operator from the Front Desk Wizard or Operator Console
By The Maid from the Guest Room Phone
Room Clean Status
Helps the Hotel Administration to keep Track of the Room Cleanliness and Apt
Functioning of the Housekeeping Staff ETERNITY Identifies with Five Room Statuses:
Dirty: Indicating a Room is Dirty
Maid in Room: Notifying Maid’s Presence in the Room
To be Inspected: Indicating that Room is Pending Inspection from the Supervisory Staff
Out of Service: Status Denoting that a Room Fixture is Not Working
Clean: Indicating that the Room is Clean
The Current Room Status can be Keyed in by the Service Staff from the Guest
Room Phone
A Consolidated Report of All Hotel Rooms can be Viewed from the Front Desk
Indicating Current Room Statuses
Maid-In/Maid-Out
Maid-In/Maid-Out: Execution
Room Number: 505Room Status: Dirty
The Current Room Statuses can be Viewed from Front
Desk in Room Status Report
Maid Now Dials the “CLEAN” Code from the
Room Phone
ETERNITY Now Changes Room Status to “CLEAN”
Room Number: 505Room Status: Clean
Maid Enters the Room ETERNITY Updates the Room Status
from “DIRTY” to “Maid In Room”
Maid Cleans the Room
Maid Dials a Code from the Room Phone to Identify her
Presence in the Room
505
505
Mini Bar
Guest’s Consumption of Mini Bar Items can be Keyed in by the
Service Personnel from the Room Phone Itself
This Information will be Passed on to the PMS
PMS Further will Facilitate Generation of Bills in Accordance to the
Consumption
Helps to Avoid Manual Calculations
Hospitality Establishments Prefer using a Property Management System
(PMS) to
Perform Various Administrative Functions with Ease
The PMS and the PBX are Interfaced together and Intended to Exchange
Information Such as:
Guest Check-In Details (Guest Check-In Date, Time, Room Number,
Allotted Extension Number and Other Such Check-In Details)
Guest Check-Out Details( Check-Out Date, Time, etc)
Wake-Up Call Details (Date and Time a Wake-Up Call is Served)
DND and Other Facilities Set on the Guest Room Phone
PMS Interface
PMS Interface
ETERNITY Support Advanced PMS Protocols Such as:
Type 1 : IDS-PMS Integration Protocol
Type 2 : Can be Customized as per PMS String of the
Software Used
Type 3 : MICROS OPERA PMS Protocol Support
Set up PMS Interface Using RS232 Communication Port or
Ethernet Port (TCP/IP)
No Additional Hardware or Software Required
A Call Accounting System/Software Facilitates Easier and Faster Call
Cost Calculation
Many PMS Software Do Not Support Call Accounting Functionality
Hoteliers May Intend to use a Third Party Call Accounting Software
(CAS)
As Different CAS Interfaces Support Different Protocols, the PBX
Should be Able to Send Call Detail Records in a Format Implicit to CAS
Station Message Detail Record-Posting of ETERNITY Provides
Flexibility to Communicate with Different CAS
CAS Interface
ETERNITY Sends Details Such as:
The Called Party Number, Guest Room Phone Number, The
Date and Time at Which the Call is Made and the Duration of the
Call
On Receipt of Above Information, the CAS Calculates the Call Cost
and Sends it to the PMS
Else it Generates a Print-Out or Post Accessible Logs
CAS Interface (SMDR-Posting) is Supported on RS232 Serial
Communication Port (COM Port) as well as on TCP/ IP Using
Ethernet Port
SMDR-Posting Feature
Supported CAS Protocols
Blind Send
Matrix
Holidex
HOBIS A
HOBIS B
HOBIC
BELL HOBIC
MICROS A
MICROS B
Hilton
Xiox
Comm One
Call-Inn RSI-CMS
Customized (protocol)
ETERNITY Supports 15 Different Widely-Used Posting Protocols for CAS
Each Posting Protocol has its Own Handshaking Protocol and Call Record Format
ETERNITY also Supports Customization of the Posting Protocol to Match the
Settings Required by the CAS Used by the Hotel
An Integrated Hotel/Motel Wizard Helps to Speed Up the Installation
Processes of ETERNITY in “Hotel Profile”
All Features Specific to Hotel Requirements Can be Programmed
Simply Using the “Hotel Installation Wizard”
Hotel Installation Wizard
The Hotel Installation Wizard Helps in:
Programming the Hotel Name
Specifying Whether Property Management System (PMS), Call
Accounting Software (CAS) is Used or Not
Specifying the Type of Rooms in the Hotel and Subsequently
Naming Them
Specifying the Number of Rooms in the Hotel
Access Code Programming
Assigning Room Numbers to the Hotel rooms
Assigning Flexible Numbers to the Room Phones
Hotel Installation Wizard
Associating the Rooms and the Room Phones
Designating Phones as Guest Phones or Administration
Phones
Specifying Preset Values for Important Features like Call
Privilege, Call Budget, Call Forward and Guest VIP Status
Trunk Landing Group Programming
Alarm Notification Group Programming
Front Desk Phone Group Programming
Floor Service Group Programming
Guest Phone Programming
Hotel Installation Wizard
Hotel Installation Wizard
Program Parameters Such as: Hotel Name Number of Rooms Types of Rooms PMS and CAS Details
System Engineer (SE) Programming
Allows the Installer/System Engineer to Program the Hotel
Application Features, Which Includes All the Parameters that are Not
Included in the Installation Wizard
The Installer/System Engineer Can Enter the SE Mode Via :
Web Pages of ETERNITY
By Dialing SE Commands from an Extension Phone Such as
EON or an SLT Connected to the ETERNITY
Access to the SE Programming Mode is Protected by Means of
Password
The SE Web Pages Can be Accessed Simultaneously by Four Users
System Administration (SA) Programming
Various Guest Management Functions Can be Performed Entering the SA
Programming Mode
Perform Activities Such as:
Check-In/ Check-Out the Guest, Shift Guests to from One Room to Another
Set/Cancel Wake-Up Calls for the Guest
Restrict/Allow Room-to-Room calls
Set/Cancel Call Forward, Do-Not-Disturb, Message Wait Indication for the
Guests
Change Guest Presence - Guest-In and Guest-Out
Print Hotel Reports (Reports of Wake-Up Calls, Reminders, Room Occupancy
and Clean Status)
Print Hotel-Motel Activity Logs, Reprint Check-Out Reports
Option to Perform/Manage Hotel Activities in SA Mode by:
Web Pages of ETERNITY
By Dialing SA Commands from an Extension Phone Such as
EON or an SLT Connected to the ETERNITY
The Administrative Phone Users Can Program Allowed Functions
Simply by Lifting the Handset and Dialing the SA Commands
Access to the SA Programming Mode is Protected by Means of
Password
System Administration (SA) Programming
Front Desk Wizard
Front Desk Management
Web Based Front Desk Management
Helps to Perform Guest Management Functions Such as:
Check-In/Check-Out the Guest
Set/Cancel Wake-Up Calls for the Guest
Block /Allow Room-to-Room Dialing
Set/Cancel Call Forward for the Guest
Set/Cancel Do-not-Disturb (DND) for the Guest
Enable/Disable Message Wait Function
Front Desk Management
Print Hotel Reports
Reports of Wake-Up Calls, Reminders, Room Occupancy Status
and Room Clean Status
Print Hotel-Motel Activity Log
Re-Print Check-Out Reports
Delete Call Details on Check-Out
Shift Guests from One Room to Another
Remote Programming
Web Based GUI
Programming Over Internet
Use Desk Phone or Mobile to Program the System
Access Level for System Engineer and System Administrator
Remotely Upgrade System Software, Take Back-Up of SMDR Reports
Presets for Features Presets : Pre-Configured Values for Certain Basic Facilities
When a Guest Checks-In Presets Values are Often Required to
be Uniformly Allocated for All Guests
ETERNITY Offers Feature Named 'Presets for Features’ Saving
Operator’s Valuable Time and Effort in Assigning Such Facilities
Presets for Features
Can be Configured by the Installer/System Engineer as per the
Specific Hotel Requirement
ETERNITY Supports Configurable Presets for the Following
Features/Facilities:
Call Budget Amount
Guest Group
Call Privilege
Priority (for VIP and Non-VIP Guests)
Call Forward to Voice Mail
Changed on a Guest-by-Guest Basis
Hotel Name Offers Programming the Hotel Name (80 Character Field)
Hotel Name Appears on All the System Reports Generated by the
ETERNITY like:
Room Status Report
Alarm Status Report
Check-Out Report
SMDR Report
Hotel Name Can be Programmed Using:
Hotel Installation Wizard
Web-Based GUI
Administrative Commands Using Operator Console
Hotel-Motel Activity Log
ETERNITY Logs the Following Hotel Activities:
In Depth Wake-up Call/Reminder Details
Check-In: Record of Each Guest
Check-Out: Record of Each Guest
Records of the Room Number/Phone Number for which Guest-In/Guest-Out
is Activated
Dialed Maid Presence Access Codes Along With Room Phone Details
Call Budget Amount Consumption Details
Emergency Number Dialing Activity
PMS Interface: The System Also Records Health of the PMS (Link Down,
Link Restored) and Communication Events Between the PMS and
ETERNITY
Hotel-Motel Activity Log Report Can be Printed or Downloaded on to
a Computer
Option to Generate Logs in Real-Time Also
Hotel-Motel Activity Can be Printed Using the:
The Front Desk Management Wizard
Dialing Administrative Commands from Operator Console
The Hotel-Motel Activity Log Can Also be Viewed on the LCD
Display of the Digital Key Phone
Hotel-Motel Activity Log
Hotel-Motel Activity Log
Voice Mail System
In-Skin Voice Mail System
16 Incoming Calls can be Attended Simultaneously
512 Mail Boxes
Up to 36 Hours of Recording Time
Messages can be Easily Transferred to a PC
Voice Mail System- Features
Integrated Auto-Attendant
Broadcast Message
Call Transfer Types (None, Blind, Wait for Ring, Wait for Answer,
Screened)
Ethernet Port
Dial by Station Number
Dial-by-Name
Distribution Lists
Flexible Graph
Forward Message
Graph and Nodes (Menu, Transfer, Message and Information Nodes)
Greetings (System Greetings and Personalized Greetings for each
Mailbox)
Individual Mailbox Size
Message Notification (Immediate, Scheduled)
E-Mail Notification
Message Verification
Message Wait Indication
Multiple Mailboxes on Single Station
Voice Mail System- Features
Voice Mail Services
Store Messages for Guest
Access Mail Box from both Inside and Out Side the Hotel
Message Indication and Message Notification
Transfer Messages to the General Mail Box for Security Purpose
Send Voice Mail to Guest Email ID
Web-based Front Desk Wizard
PMS Interface
Auto Attendant and Voice Mail System
Call Management Features
and CAS InterfaceDigital Key Phone-EON
The Complete Hospitality Solution
Matrix ETERNITY
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Type of Presentation: Hospitality PBX Features and Applications Number of Slides: 94 Revised On: 7th May, 2011 Version-Release Number: V1.R2
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