Maths into Work Project Emergency Calls - fi.uu.nl fileEmergency calls, worksheet, cc by-nc-sa 4.0...
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cc by-nc-sa 4.0 mascil 2014 The mascil project has received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement no 320 693 Maths into Work Project Emergency Calls Background A Regional Police Force is divided into Four Divisions based on the geography of the Region. Within South Division there are five Sections based on the five major towns. Within each Section police officers work in teams. If you make an emergency call the operator first of all decides whether yours is an immediate response incident. If it is an immediate response incident the time taken for a Police Officer to arrive at the scene is recorded. A key performance measure of how efficient the police are is whether these incidents are dealt with within target times. A Police Inspector gets the data about his Division's response times and uses a spreadsheet to see how his teams are doing. Task: Read through all the information on this and the following two pages, so that you can explain: 1. the calculations that are carried out by the spreadsheet 2. the formulae you would use in columns F and G and row 40 in the spreadsheet 3. why the success rates of the different Teams and Sections may be different 4. Explain how you would calculate the average success rate for the whole division for one month. Immediate Response Incidents Targets: 10 minutes in urban areas 20 minutes in rural areas National target 88% within target times
Transcript of Maths into Work Project Emergency Calls - fi.uu.nl fileEmergency calls, worksheet, cc by-nc-sa 4.0...
cc by-nc-sa 4.0 mascil 2014
The mascil project has received funding from the European Union’s Seventh Framework Programme for
research, technological development and demonstration under grant agreement no 320 693
Maths into Work Project
Emergency Calls
Background A Regional Police Force is divided into Four Divisions based on the geography of the Region. Within South Division there are five Sections based on the five major towns. Within each Section police officers work in teams. If you make an emergency call the operator first of all decides whether yours is an immediate response incident. If it is an immediate response incident the time taken for a Police Officer to arrive at the scene is recorded. A key performance measure of how efficient the police are is whether these incidents are dealt with within target times. A Police Inspector gets the data about his Division's response times and uses a spreadsheet to see how his teams are doing.
Task: Read through all the information on this and the following two pages, so that you can explain:
1. the calculations that are carried out by the spreadsheet 2. the formulae you would use in columns F and G and row 40 in the spreadsheet 3. why the success rates of the different Teams and Sections may be different
4. Explain how you would calculate the average success rate for the whole division for one
month.
Immediate Response Incidents Targets: 10 minutes in urban areas 20 minutes in rural areas National target 88% within target times
Emergency calls, worksheet, cc by-nc-sa 4.0 mascil 2014 p. 2
Data and interview
Police Inspector: so we get the team [indicating column A the different teams are numbered 190, 191, 192 and so on in Town A], How many calls were received [indicating column B], right? How many were on time [indicating column C], yes? How many were not on time [indicating column D], and how many were discounted (maybe false alarms) [indicating column E].
Emergency calls, worksheet, cc by-nc-sa 4.0 mascil 2014 p. 3
Display The Police Inspector displays the results using bar charts.
Maths into Work Project
Emergency Calls
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190 191 192 193 194 195 Town A
Percentage of emergency calls responded to within target time
Emergency call success rate
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Town A
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Emergency calls, worksheet, cc by-nc-sa 4.0 mascil 2014 p. 4
Background A Regional Police Force is divided into Four Divisions based on the geography of the Region. Within South Division there are five Sections based on the five major towns. Within each Section police officers work in teams. If you make an emergency call the operator first of all decides whether yours is an immediate response incident. If it is an immediate response incident the time taken for a Police Officer to arrive at the scene is recorded. A key performance measure of how efficient the police are is whether these incidents are dealt with within target times. A Police Inspector gets the data about his Division's response times and uses a spreadsheet to see how his teams are doing.
Task: Read through all the information on this and the following two pages, so that you can explain:
1. the calculations that are carried out by the spreadsheet 2. the formulae you would use in columns F and G and row 40 in the spreadsheet 3. why the success rates of the different Teams and Sections may be different
4. Explain how you would calculate the average success rate for the whole division for one
month.
Immediate Response Incidents Targets: 10 minutes in urban areas 20 minutes in rural areas National target 88% within target times
Emergency calls, worksheet, cc by-nc-sa 4.0 mascil 2014 p. 5
Data and interview
Police Inspector: so we get the team [indicating column A the different teams are numbered 190, 191, 192 and so on in Town A], How many calls were received [indicating column B], right? How many were on time [indicating column C], yes? How many were not on time [indicating column D], and how many were discounted (maybe false alarms) [indicating column E].
Emergency calls, worksheet, cc by-nc-sa 4.0 mascil 2014 p. 6
Display The Police Inspector displays the results using bar charts.
Maths into Work Project
Emergency Calls
0,00
0,10
0,20
0,30
0,40
0,50
0,60
0,70
0,80
0,90
1,00
190 191 192 193 194 195 Town A
Percentage of emergency calls responded to within target time
Emergency call success rate
0
10
20
30
40
50
60
70
80
90
100
Oct
Nov
Dec Ja
nFeb
Mar
chApr
ilM
ay
June Ju
lyAug Sep
Perc
enta
ge
Town A
Town B
Town C
Town D
Town E
Division
Emergency calls, worksheet, cc by-nc-sa 4.0 mascil 2014 p. 7
Background A Regional Police Force is divided into Four Divisions based on the geography of the Region. Within South Division there are five Sections based on the five major towns. Within each Section police officers work in teams. If you make an emergency call the operator first of all decides whether yours is an immediate response incident. If it is an immediate response incident the time taken for a Police Officer to arrive at the scene is recorded. A key performance measure of how efficient the police are is whether these incidents are dealt with within target times. A Police Inspector gets the data about his Division's response times and uses a spreadsheet to see how his teams are doing.
Task: Read through all the information on this and the following two pages, so that you can explain:
1. the calculations that are carried out by the spreadsheet 2. the formulae you would use in columns F and G and row 40 in the spreadsheet 3. why the success rates of the different Teams and Sections may be different
4. Explain how you would calculate the average success rate for the whole division for one
month.
Immediate Response Incidents Targets: 10 minutes in urban areas 20 minutes in rural areas National target 88% within target times
Emergency calls, worksheet, cc by-nc-sa 4.0 mascil 2014 p. 8
Data and interview
Police Inspector: so we get the team [indicating column A the different teams are numbered 190, 191, 192 and so on in Town A], How many calls were received [indicating column B], right? How many were on time [indicating column C], yes? How many were not on time [indicating column D], and how many were discounted (maybe false alarms) [indicating column E].
Emergency calls, worksheet, cc by-nc-sa 4.0 mascil 2014 p. 9
Display The Police Inspector displays the results using bar charts.
Emergency Calls:
Maths into Work Project
0,00
0,10
0,20
0,30
0,40
0,50
0,60
0,70
0,80
0,90
1,00
190 191 192 193 194 195 Town A
Percentage of emergency calls responded to within target time
Emergency call success rate
0
10
20
30
40
50
60
70
80
90
100
Oct
Nov
Dec Ja
nFeb
Mar
chApr
ilM
ay
June Ju
lyAug Sep
Perc
enta
ge
Town A
Town B
Town C
Town D
Town E
Division
Emergency calls, worksheet, cc by-nc-sa 4.0 mascil 2014 p. 10
Emergency Calls
Background A Regional Police Force is divided into Four Divisions based on the geography of the Region. Within South Division there are five Sections based on the five major towns. Within each Section police officers work in teams. If you make an emergency call the operator first of all decides whether yours is an immediate response incident. If it is an immediate response incident the time taken for a Police Officer to arrive at the scene is recorded. A key performance measure of how efficient the police are is whether these incidents are dealt with within target times. A Police Inspector gets the data about his Division's response times and uses a spreadsheet to see how his teams are doing.
Task: Read through all the information on this and the following two pages, so that you can explain:
5. the calculations that are carried out by the spreadsheet 6. the formulae you would use in columns F and G and row 40 in the spreadsheet 7. why the success rates of the different Teams and Sections may be different
8. Explain how you would calculate the average success rate for the whole division for one
month.
Immediate Response Incidents Targets: 10 minutes in urban areas 20 minutes in rural areas National target 88% within target times
Emergency calls, worksheet, cc by-nc-sa 4.0 mascil 2014 p. 11
Data and interview
Police Inspector:
so we get the team [indicating column A the different teams are numbered 190, 191, 192 and so on in Town A],
How many calls were received [indicating column B], right?
How many were on time [indicating column C], yes?
How many were not on time [indicating column D],
and how many were discounted (maybe false alarms) [indicating column E].
Emergency calls, worksheet, cc by-nc-sa 4.0 mascil 2014 p. 12
Display The Police Inspector displays the results using bar charts.
0,00
0,10
0,20
0,30
0,40
0,50
0,60
0,70
0,80
0,90
1,00
190 191 192 193 194 195 Town A
Percentage of emergency calls responded to within target time
Emergency call success rate
0
10
20
30
40
50
60
70
80
90
100
Oct
Nov
Dec Ja
nFeb
Mar
chApr
ilM
ay
June Ju
lyAug Sep
Perc
enta
ge
Town A
Town B
Town C
Town D
Town E
Division
