MMATERI 2013 INDONESIAN MAKE STUDY AWARD

Rabu – 24 Juli 2013

OOPENING REMARKS Robby Susatyo, Chairman 2013 Indonesian MAKE Study

Indonesian MAKE Findings

SSHARING SESSION PT TOYOTA ASTRA MOTOR Samuel Manasseh, Director

Framework

On Knowledge Management

01. Concept

02. Team

03. System

Winning Company

A. Company Value & Culture

1. Winning Concept

B. Vision, Mission & Strategy Deployment

Effective leadership and customer in mind

Company vision clearly deployed up to operational & tactical implementation

All members commit for contributing optimally to the company vision.

2. Winning Team

A. Human Resources Management System

B. Company People Development

C. Supply Chain People Knowledge Development (TAM - Main Dealer - Dealer)

Company Winning Team

On Knowledge Management

A

B

C

1. Winning Concept A. Human Resource Management System

Training Matrix

On the Job Development

Inter Company Transfer

(ICT)

Toyota Collaboration

As a learning process for employee

Strong collaboration between TAM and TMC in providing the best Product, Services and Logistic

A program to skill up expertise in TMC and TMAP Thailand & Singapore

Combination of Local, Regional and Astra Content to develop employee’s competence

2. Winning Team B. Company People Development

2. Winning Team C. Supply Chain People Development

Suggestion System

Self Reliance (Jiritsuka)

Motivation Operation System

QCC

Cross Function Kaizen

FOUNDATION : Toyota Business Practice

OperationSystem

ctice

3. Winning System A. Kaizen Culture

3. Winning System

To leverage and

encourage kaizen practices in supply chain by developing kaizen expert and kaizen guidance

KAIZEN EXPERT & GUIDANCE

DEVELOPMENT

Regular assessment

based on KPI Standardization to

ensure kaizen activity consistently implemented

KAIZEN PROCESS CERTIFICATION

Best practice kaizen

sharing and competition as way to leverage the level up and accelerate kaizen

process in supply chain

NATIONAL KAIZEN MARATHON

3. Winning System

Knowledge Sharing Scope

INTERNAL

EXTERNAL (Stake Holder)

Employee

Union

Shareholders

Customers

Government

Journalist

Supply chain

Tools/ Methodology

Ohbeya room, intranet, magazine, 5 minutes talk, morning assembly, email, progress review

Bipartite forum

AGMOS, annual working plan, quarterly review, forum, portal, magazine

Magazine, guidance book, website, etc.

Website, social media, customer focus, community gathering, etc.

Training, sharing session, etc.

Workshop, benchmarking, test drive, etc.

Society TTEP, Bengkel Binaan, body maker development, Alumni Back to Campus, Eco Youth, etc.

Knowledge Sharing Media

Our Delivery Provide The Best Total Ownership Experience to Customer

5 Targeted Process with customers in Mind

•  Direct Survey •  Direct Phone •  In-Depth

Interview (IDI) •  Focus Group

Discussion (FGD)

Tools:

Company Performance

Sales 150,631 211,909 186,687 280,6807 310,674 405,414 M/S 34.7% 34.9% 38.4% 36.7% 34.8% 36.3% Position 1 1 1 1 1 1 CS : CSI 71,2% 71.8% 72% 71% 70.7% 73.6% SSI 78.9% 77.8% 82% 84% 85% 87.1%

No #1 among 29 Makers both in sales, profit, &

delivering Customers Satisfaction

  Market Share ≥40% Leader in all Areas Leader in all Segments

▪ CS #1

New Sales Record

Mostly exceed our shareholder KPI target

Company Performance

KKM TRENDS & LEARNING Satyo Fatwan, Managing Partner Dunamis

the chair of the Society of Organisational Learning (SoL),

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PC menjanjikan produktivitas individu

Saat ini, partisipasi sangat menentukaproduktivitas Individu

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1st Gen: Document-based KM

2nd Gen: People-based KM

3rd Gen: System-based KM

1st Gen: Document-based KM

2nd Gen: People-based KM

3rd Gen: System-based KM

   

  

Managing Knowledge in 3rd Gen: System-based KM

TTerima Kasih