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Mata Kuliah : K nowledge M anagement 2 sks Bentuk Penilaian : 1. Kuis, 10 % 2.Tugas Mandiri/Kelompok, 20% 3.Forum Kuliah (simponi), 10% 4.UTS,30% 5.UAS (project KM), 30%

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Introduction to Knowledge Management Lesson #1 Friday, March 21, 2011

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Lecture Objective Student can explain KM basic concept, brief history of Knowledge Management, and the Importance of Knowledge Management for Individual, community and organization

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Knowledge Knowledge is an intellectual asset Using knowledge wont consume it Transferring knowledge wont lose it Knowledge is abundant but hard to use Knowledge could leave anorganization

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Shift of Age Industrial Age Knowledge Age More worker doing less work Less Worker doing more work Cheap, homogenous labor Expertise labor Expensive,

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Knowledge-based Organization Organization which learns, remembers, and act based on the best available information, knowledge and know-how

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Knowledge Management The process of applying a sysmatic approach to capture, structure,management and dissemination of knowledge throughout an organization in order to work faster, reuse best practices and reduce costly rework from project to project (Nonaka & Takeuchi, 1995;Pasternack&Vision;1998; Pleiffer&Sutton, 1999)

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KM Objective The basic aim of knowledge management is to leverage knowledge to the organizations advantage (Nickols,2000) Facilitate transition of retiring and its successor Minimize corporate memorys loss Identify critical areas and resources of knowledge Build toolkit of methods to manage intellectual capital

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KM is Multidiciplinary -Organizational science -Cognitive Science -Linguistics -Information Technologies -Informartion & Library Science -Technical Writing& Journalism -Education & Sociology -Collaborative technologies

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From Data to Knowledge Data : content that is directly observable or verifiable Information : content that represent analyzed data Knowledge : content that is more subjective, based on individual values, perceptions,experience

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Knowledge Classification Tacit Knowledge Difficult to articulate, to put into words, text or drawings Tends to reside within the heads of knowers Explicit Knowledge Represents content that has been captured in some tangible such as word, audio, recordings or images Usually contained within a tangible or concrete media

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Perspective Organization 1. Bussiness Perspective Wiig (1993) considers knowledge management in organizations from three p erspectives, each with different horizons and purposes: 2. Management Perspective 3. Hands-on Perspective

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Why KM is Important ? 1.Globalization of bussiness 2.Leaner organization 3.Corporate Amnesia 4.Technological advances

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KM for Individual Helps people do their jobs thus saving time through better decision making and problem solving Builds a sense of community bonds within organization Helps people to keep up to date Provides challenges and opportunities to contribute

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KM for Community Develop professional skills Promotes peer to peer mentoring Facilitates more effective networking and collaboration Develops a proffesional code of ethics that member can follow Develop a common language

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KM for Organizational Helps drive strategy Solves Problem quickly Diffuses best practices Improves knowledge embedded in products & services Cross-fertilizes ideas and increases opportunities for innovation Enables organization to stay ahead of the competition better Builds organizational memory

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Class Activities Find an article on the internet regarding Knowledge Management, summarize it Make a paper about KM cycle.. (group)

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T hank you ! This is the end of todays lecture