masVenta Course Program 2013
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Transcript of masVenta Course Program 2013
� � � � � � � � � � � � � � �� � � � � � � � �
more salessalees
more profitre propromore profit
...more business
trainingprogram
Contact : Phone +49 2404 91391-0 [email protected] www.masventa.de
Business AnalysisProject Management
Business Process Management Bussiiness PPrrocess Managementt
Requirements Management RReeqquuiirreemmeents Management Business Analysis
Risk Management
Individual & Inhouse Trainings
14 Professional Trainings
in English and German
With New Courses
in 2012/2013
IIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of th
e In
tern
ational Institute of Business Analysis, Canada. P
MI®, P
MP® and PMBOK® are registered trademarks of th
e Pro
ject M
anagement Institute, U
SA
Editorial Index
Do not accept average quality in professional training – demand
the best from masVenta, the experts for Business Analysis and
Project Management.
masVenta Business GmbH
von-Blanckart-Str. 9, Germany-52477 Alsdorf
www.masventa.dePhone +49 2404 91391 0
Fax +49 2404 91391 31
Contact: Sabine Ostlender
Registration, Organization, Content
Site
Editorial, Index 2
We lead you through our o#erings 3
Business Analysis Getting Started 4
Business Analysis Fundamentals 5
CCBA®/ CBAP® Exam Preparation 6
Planning and Managing Requirements 7
Eliciting and Writing Good
Business Requirements 8
Requirements Modeling 9
Business Process Management and
Modeling 10
Enterprise Analysis for IT-Business
Analysts 11
Facilitation Skills for Project Manager
and Business Analysts 12
PMP® Exam Preparation 13
Applied Project Management and
Business Analysis to e#ectively improve
CRM 14
Our trainer 15
Dear customers,
Are you interested in Requirements Management, Requirements
Engineering or Business Analysis? Are you involved in IT projects
as a Project Manager, System Analyst, Developer or Test Speci-
alist? Are you responsible for establishing an organization for a
Project Management O$ce (PMO) or Business Analysis Center of
Excellence (BACoE)?
Our course portfolio speci%cally addresses these challenges of
Business Analysis and Project Management on an expert level,
delivering state-of-the-art Know-How and best practices. We are
convinced that for your professional career, only the best should
be considered.
Certainly, there are many courses and regionally valid certi%cates,
achievable with not much e#ort. But in the global world of today
only international certi%cates are well accepted, at least they are
more valued than national ones.
In the light of this, responsible manager in IT, Business and HR
should carefully decide for the appropriate methodology regar-
ding Business Analysis and Project Management.
In masVenta, we do not compromise and have consequently
specialized ourselves in teaching according to the two leading
standards, the BABOK® Guide by the International Institute of
Business Analysis® and the PMBOK® by the Project Management
Institute®. We support individuals and companies with methodo-
logy-aligned and endorsed courses to prepare for the exams and
surely achieve the CCBA®/ CBAP® and/or PMP® certi%cations.
Our Business Analysis Curriculum allows the combination of in-
dividual education plans, satisfying most of the training’s needs
comprehensively. And if there are special requirements, masVen-
ta is a competent partner to develop courses and programs indi-
vidually tailored for your organization.
Ultimately, a professional education proved through well-known
certi%cates provides signi%cant competitive advantage on many
levels, whether for individual contractors, for consultancy %rms,
or in tenders for new projects.
masVenta Business GmbH only works with very experienced,
certi%ed trainers who are themselves actively engaged in various
industry projects as Business Analysts or Project Managers. This
ensures a strong practical relevance - what has been learned can
be implemented immediately and leads to noticeable improve-
ments and cost savings in your projects.
As a matter of fact, more than 50% of all IT projects su#er from
weak or insu$cient requirements and poor communication.
masVenta is a specialist in integration of the two key disciplines
Business Analysis and Project Management and helps your orga-
nization to identify the areas where education and/or engage-
ment of masVenta’s experts leads to improvements.
BA C
URRIC
ULUM
PM
CM
2
Sucess and Satisfaction on your Job
Professional masVenta Trainings
Lead your projects with sucess
Dipl.-Ing. Rainer Wendt, CBAP, PMP
Director and Owner
MORE BUSINESS
www.masventa.de
Junior BA
... wants to learn about
standards in Business
Analysis to develop her
professional experiences.
Business Analyst
... works as Business or
System Analyst and wants
to improve his knowledge
in special areas.
CCBA®/CBAP®-
candidate... works as Business Ana-
lyst for years and wants to
get a certi!cate to prove
her quali!cations.
Project Manager
... has a lot of experience
and wants to improve his
Know-How in special areas
of expertise.
Career-goals and Courses
IIB
A®,
CB
AP
®, C
CB
A®
an
d B
AB
OK
® a
re r
eg
iste
red
tra
de
ma
rks
of
the
Inte
rna
tio
na
l In
stit
ute
of
Bu
sin
ess
An
aly
sis,
Ca
na
da
. PM
I®, P
MP
® a
nd
PM
BO
K®
are
re
gis
tere
d t
rad
em
ark
s o
f th
e P
roje
ct M
an
ag
em
en
t In
stit
ute
, US
A
Booking
After signing in you will receive a con!rmati-on and an invoice. Some courses include the BABOK® Guide, which will be sent to you after the payment has been received.
Location and Hotel booking
A limited contingent of rooms is reserved in the hotels. Please contact the hotel and refer to the booked course. For detailed information concerning the hotel please refer to your con-!rmation. Do not hesitate to contact us for help.
Details
Our courses last from 9.00 a.m. to 5.00 p.m. Following breaks are included: one co$ee break in the morning, lunch, one co$ee break in the afternoon. Each participant gets the materials in a handout-map with the complete content of a course.
Business Analysis Getting
Started
Business Analysis Funda-
mentals
CCBA®/CBAP® Exam Pre-
paration
Planning and Managing
Requirements
Eliciting and Writing Good
Business Requirements
Requirements
Modeling
Business Process Mana-
gement and Modeling
Enterprise Analysis for
IT-Business Analysts
Facilitation Skills for
PM & BA
PMP® Exam
Preparation
More PM-Courses For more courses concerning Project Management refer to our Homepage: http://www.masventa.eu/en/services/trainings
Applied PM & BA to
e$ectively improve CRM
( )
3
( )
( )
( )
masVenta Business GmbH
von-Blanckart-Str. 9, Germany-52477 Alsdorf
www.masventa.dePhone +49 2404 91391 0
Fax +49 2404 91391 31
Contact:
Sabine Ostlender
MORE BUSINESS
We lead you through our o#erings
Professional masVenta Trainings
Experienced Professionals convey their Know-How
www.masventa.de
Format
Objectives
Audience
Fast Facts
IIBA®, CBAP®, CCBA® and B
AB
OK® are registered trademarks of th
e In
tern
ational Institute of Business Analysis, Canada. P
MI®, P
MP® and PMBOK® are registered trademarks of th
e Pro
ject M
anagement Institute, U
SA
Business Analysis Getting Started
www.masventa.de
A masVenta Business Analysis Professional Training
masVenta Business GmbH
von-Blanckart-Str. 9, D-52477 Alsdorf
www.masventa.dePhone +49 2404 91391 0
Fax +49 2404 91391 31
Contact:
Sabine Ostlender
An Entrance into the World of Business Analysis
4
Knowledge Areas
From The Guide to Business Analysis Body of Knowledge®
Business Analysis Planning and Monitoring
Elicitation
Requirements Management and Communication
Enterprise Analysis
Requirements Analysis
Solution Assessment and Validation
Underlying Competencies
Related Courses
- Business Analysis Fundamentals
- CCBA® / CBAP®– Exam Preparation
- Planning and Managing Requirements
- Eliciting and Writing Good Business Require´ts
- Requirements Modeling
- Business Process Management and Modeling
- Enterprise Analysis for IT-Business Analysts
- Facilitation Skills for Project Manager and
Business Analysts
- Project Management Fundamentals
- PMP® Exam Preparation
- Risk Management in IT-Projects
- Applied Project Management and Business
Analysis to e#ectively introduce CRM
Why Business Analysis?
Business Analysis comprises Requirements Engineering and more. But what exactly distinguis-
hes Business Analysis from traditional Requirements Engineering and who in the project team
is responsible for this? This Getting Started course generally handles the question about the
meaning of Business Analysis in a project. As a large percentage of projects still fail due to insuf-
$cient or misunderstood requirements, Business Analysis is gaining more and more attention.
By carefully considering Stakeholder needs and expectations, Business Analysis goes far bey-
ond Requirements Engineering, to mention only one of the topics which make the di#erence.
By working on case studies, the participants
will be shown structured approaches. Using
the results, the students can discover the
necessary requirements, prioritize and va-
lidate them. This is very important because
primarily those requirements which are re-
lated to Business needs should be brought
to realization.
Document “good“ Requirements; clear,
precise and complete
Use simple templates to capture di#erent
kinds of requirements
Use models to e#ectively work out requi-
rements, to analyse, document and trace
requirements until they can be packaged
and communicated to Business in order
to get an approval
Leverage the Project success with requi-
rements which satisfy the Business Need
Reduce re-work on requirements by
ensuring to initially get the right requi-
rements
Reduce gaps of understanding by
continuously verifying and validating
requirements
This course is specially catered to beginners
of Business Analysis and Requirements
Engineering. By working on case studies,
the participants will be shown structured
approaches. Using the results, the students
can discover the necessary requirements,
phrase and validate them.
Most Business Analysts and people dealing
with Requirements Engineering come from
the IT area. Business Analysis is often used
within an IT project.
Business Analyse
The term Business Analysis can be under-
stood in various ways, similar to Project
Management. The International Institute of
Business Analysis (IIBA) in Toronto, Canada,
de$nes Business Analysis as a collection
of approaches and techniques to under-
stand the structure and the rules within an
organization as well as its employees and
then to suggest solutions in order to help
the organization.
Solutions do not automatically lead to IT-
Solutions; however, nowadays nearly every
large improvement is only possible because
of IT or is at least supported by it.
Potential
These days, there are many organizations
with e#ective project management sys-
tems. However, Business Analysis is not that
far developed. This means that Require-
ments Management is mostly done by em-
ployees or the Project Manager themselves.
There is large room for improvement
as weaknesses always damage projects and
maybe even stop them from being
e#ective. It is quite obvious that a project
cannot be successful if the needs are not
understood properly and the problems are
not solved. The process of learning only by
mistakes takes too long and is too expensi-
ve to be useful in the business landscape of
the 21st century.
Content
Participants will be shown how to deal with
Requirements Speci$cations and Solution
Concepts and will work on appropriate case
studies. They will also learn the importance
of distinguishing between ‘what‘ and
‘how‘. We also concentrate on stakeholder
management and dealing with ongoing
changes or upgrades, so called moving
targets.
MORE BUSINESS
Course ID
Level
Language
Materials
Length
Earnings
Price
Minimum
Maximum
Trainer
Continuous events in major European cities
London - Frankfurt - Zurich - Milan
Please contact us personally.
TR-BA-001
Basic
1 Day
7 PDUs, 7 CDUs, 0.7 CEUs
Euro 640,- p.P. plus 19% VAT
4 participants
8 participants
CBAP®/PMP®
Current Dates on our Homepage: www.m
asv
enta.eu/e
n/services/sc
hulungen/tr-ba-001
Getting Started withMORE BUSINESS
Format
Objectives
Audience
Fast Facts
IIBA®, CBAP®, CCBA® and B
AB
OK® are registered trademarks of th
e In
tern
ational Institute of Business Analysis, Canada. P
MI®, P
MP® and PMBOK® are registered trademarks of th
e Pro
ject M
anagement Institute, U
SA
masVenta Business GmbH
von-Blanckart-Str. 9, D-52477 Alsdorf
www.masventa.dePhone +49 2404 91391 0
Fax +49 2404 91391 31
Contact:
Sabine Ostlender
Knowledge Areas
BABOK® Guide
Business Analysis Planning and Monitoring
Requirements Elicitation
Requirements Management and Communication
Enterprise Analysis
Requirements Analysis
Solution Assessment and Validation
Underlying Competencies
PMBOK® Guide
Project Integration Management
Project Scope Management
Project Time Management
Project Risk Management
Project Communication Management
Related Courses
- Business Analysis Getting Started
- CCBA® Exam Preparation
- CBAP® Exam Preparation
- Facilitation Skills for Project Manager and
Business Analysts
- Project Management Fundamentals
Business Analysis according to BABOK® Guide
The Fundamentals course is ideal for everyone who wants to become familiar with commonly accepted methods of Business Analysis including Requirements Engineering. Usually, the parti-cipants of this course are actively involved in tasks depending on this topic within their job.Ideally, this course can be done after having participated in the Getting Started course; how-ever, interested persons with some experience in Requirements Engineering may take this course without #nishing the Getting Started course before. The training course is based on A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide), a 270-paged de#nitive book that summarizes the general knowledge of Business Analy-sis. Participants will receive their own copy of the book in advance.
During the course a case study will be dis-
cussed in small working groups to instantly
apply the tools and techniques. Through
roles and responsibilities the participants
are able to experience how to do Business
Analysis. Everybody should be prepared to
actively contribute and collaborate in order
to achieve the high learning results. All
students get valuable masVenta materials.
Document “good“ Requirements; clear,
precise and complete
Use simple templates to capture di$erent
kinds of requirements
Use models to e$ectively work out requi-
rements, to analyse, document and trace
requirements until they can be packaged
and communicated to Business in order
to get an approval
Leverage the Project success with requi-
rements which satisfy the Business Need
Reduce re-work on requirements by
ensuring to initially get the right requi-
rements
Reduce gaps of understanding by
continuously verifying and validating
requirements
People who have already worked in
di$erent project roles, without having
participated in a formal Business Analysis
course. People who are working in Business
or IT and who are responsible for Business
Analysis. This course is as well recommen-
ded to more experienced Business Analysts
and Project Managers who are looking to
a more formal and broadly accepted BA
approach.
� � � � � � � � � �Principles
Basic Principles of Business AnalysisClassical Requirements Engineering and Business AnalysisTasks performed by Business Analysts What makes a Business Analyst successful? � � � � � � � � � � � � � � � � � � � � � � � � � � � �� � � ! " � � � � # � $ � � !Plan Business Analysis ApproachConduct Stakeholder AnalysisPlan Business Analysis Activities, Plan BA Communication, Plan Requirements Management ProcessManage Business Analysis Performance � � � � � � % � & � � ' � # � # � � �Prepare for ElicitationConduct Elicitation ActivityDocument and con#rm Elicitation Results� � � � � � ( � ) � * � � $ � + � � # � � � � � ! � �+ � � # " , � + + � � � ' � # � � �Manage Solution Scope & RequirementsManage Requirements TraceabilityMaintain Requirements for Re-use
Prepare Requirements PackageCommunicate Requirements
� � � � � � - � & � # � $ . $ � � � � � � � � � � �De#ne Business NeedAssess Capability GapsDetermine Solution ApproachDe#ne Solution Scope and Business Case � � � � � � / � ) � * � � $ � + � � # � � � � � � � � �Prioritize RequirementsOrganize RequirementsSpecify and Model RequirementsDe#ne Assumptions and ConstraintsVerify RequirementsValidate Requirements � � � � � � 0 � 1 � � � # � � � � � � � � � + � � # "2 � � � � � # � � �Assess Proposed SolutionAllocate RequirementsAssess Organizational ReadinessDe#ne Transition RequirementsValidate SolutionEvaluate Solution Performance
Course ID
Level
Language
Materials
Length
Earnings
Price
Minimum
Maximum
Trainer
Continuous events in major European cities
London - Frankfurt - Zurich - Milan
Please contact us personally
TR-BA-002
Basic
3 Days
24 PDUs, 24 CDUs, 24 PD h
€ 1.680,- p.P. plus 19% VAT
4 participants
8 participants
CBAP®/PMP®
Current Dates on our Homepage: http://w
ww.m
asv
enta.eu/e
n/services/sc
hulungen/tr-ba-002/
Professional Training with
MORE BUSINESS
5
Business Analysis Fundamentals
www.masventa.de
A masVenta Business Analysis Professional Training
In-depth Course for Business Analysis according to BABOK® Guide
MORE BUSINESS
Format
Objectives
Audience
Fast Facts
IIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of th
e In
tern
ational Institute of Business Analysis, Canada. P
MI®, P
MP® and PMBOK® are registered trademarks of th
e Pro
ject M
anagement Institute, U
SA
masVenta Business GmbH
von-Blanckart-Str. 9, D-52477 Alsdorf
www.masventa.dePhone +49 2404 91391 0
Fax +49 2404 91391 31
Contact:
Sabine Ostlender
6
Knowledge Areas
BABOK® GuideBusiness Analysis Planning and MonitoringRequirements ElicitationRequirements Management and Commu-nicationEnterprise AnalysisRequirements AnalysisSolution Assessment and Validation
Underlying Competencies
Related Courses
- Business Analysis Getting Started - Business Analysis Fundamentals- Planning and Managing Requirements- Eliciting and Writing Good Business Requirements
- Requirements Modeling - Business Process Management and Modeling
- Enterprise Analysis for IT-Business Analysts- Facilitation Skills for Project Manager and Business Analysts
- Risk Management in IT-Projects
Want to make sure ... ?
... that you are ready for the CCBA®/CBAP® exam and increase your odds of passing it
on the #rst try? This comprehensive workshop will prepare you for the Certi#cation of
Competency in Business Analysis® (CCBA®) exam/ the Certi#ed Business Analysis Pro-
fessional® (CBAP®) and help you make the most of the limited study time you have.
The course was designed, created, and is taught by CBAPs to help others focus on the
critical areas to study and to provide insights into the exam.
It is current with the framework of knowledge outlined by the Business Analysis Body
of Knowledge (BABOK® Guide) version 2.0 and includes over 750 sample questions for
the CCBA® exam and over 900 for CBAP® exam to make you ready and know what to
expect come test time. Additionally, you’ll learn test-taking tips and strategies, along
with other practice exercises to reinforce the material.
To assimilate the vast amount of informati-
on needed to pass the CCBA®/CBAP® exam,
there is a mixture of lecture, discussion,
exercises and several practice exams in
the course. Be prepared to answer practice
tests to simulate the exam, with discus-
sions about why answers were correct or
incorrect.
Identify the critical principles, activities,
tasks, techniques, and tips described in
the BABOK® Guide ver. 2.0.
Anticipate the 4 general types of ques-
tions that appear on the exam and learn
how to answer them.
Cite the core knowledge areas, their
activities, tasks, deliverables, and their
relationships.
Measure your ability to successfully com-
plete the exam through practice exams in
each knowledge area.
Dissect and understand tricky sample
questions through guided discussion
after every practice exam.
Develop a personal test prep strategy,
employing various test-taking tactics.
All people who wish to pass the CCBA® 2.0/
CBAP® 2.0 certi#cation exam and get the
Certi#cation of Competency in Business
Analysis® (CCBA®) or the Certi#ed Business
Analysis Professional® (CBAP®).
Before taking this course, students should
ful#ll the IIBA® requirements of 3750/7500
hours BA experience, plus speci#c minimum
hours per Knowledge Area.
What you‘ll receive
A personal copy of the BABOK® Guide, which
will be sent to you after payment has been recei-
ved. It is recommended to read the BABOK® Guide
in advance.
In the course, a comprehensive 400+
page preparation study guide loaded with key
terms, tips, and techniques to help you prepare
for the CCBA®/CBAP® exam.
Free 90-day subscription to our online
CCBA®/CBAP® study exam simulator (with over
750/900 randomized questions and detailed ans-
wer explanations).
150-question “take home” exam simulation
with detailed answer explanations, combined
with the online study exam provides a focused
continuing learning experience.
Daily exams with realistic practice questions
and answer explanations.
Class discussions that dissect practice ques
tions to learn how to analyze and answer them.
Modules
Module 1 - Introduction the CCBA®/CBAP® Certi#cation Overview certi#cation process, pre-conditions and tips for the application
Module 2 - The BABOK® Guide Framework
Module 3 - Business Analysis Planning And Monitoring
Module 4 - Requirements Elicitation
Module 5 - Requirements Management and Communication
Module 6 - Enterprise Analysis
Module 7 - Requirements Analysis
Module 8 - Solution Assessment and Validation
Module 9 - Underlying Competencies
Module 10 - Strategies for the exam
What you should expect
The exam process:
- Tips for learning and passing the exam
- Develop your own, personal preparation strategy
- Discuss the strategies for preparation and exam simulation at home and online
- Re-certi#cation
Course ID
Level
Language
Materials
Length
Earnings
Price
Participants
Trainer
Continuous events in major European cities
London - Frankfurt - Zurich - Milan
Please contact us personally to plan your
training courses.
TR-BA-003/TR-BA-004
Intermediate/Advanced
4 Days/5 Days
28 PDUs, 28 CDUs, 2.8 CEUs
35 PDUs, 35 CDUs, 3.5 CEUs
€ 1.920,-/2.375,- p.P. +19% VAT
min. 4 - max. 8 participants
CBAP®/PMP®
MORE BUSINESS
Learning with
CCBA®/CBAP® Exam Preparation
www.masventa.de
A masVenta Business Analysis Professional Training
Best exam preparation by certi#ed Trainers
MORE BUSINESS
Current Dates on our Homepage: www.m
asv
enta.eu/e
n/services/sc
hulungen/tr-ba-003/ and w
ww.m
asv
enta.eu/e
n/services/sc
hulungen/tr-ba-004/
Format
Objectives
Audience
Fast Facts
IIBA®, CBAP®, CCBA® and B
AB
OK® are registered trademarks of th
e In
tern
ational Institute of Business Analysis, Canada. P
MI®, P
MP® and PMBOK® are registered trademarks of th
e Pro
ject M
anagement Institute, U
SA
masVenta Business GmbH
von-Blanckart-Str. 9, D-52477 [email protected]
www.masventa.dePhone +49 2404 91391 0
Fax +49 2404 91391 31
Contact:
Sabine Ostlender
7
Current Dates on our Homepage: www.m
asv
enta.eu/e
n/services/sc
hulungen/tr-ba-005
Knowledge Areas
BABOK® GuideBusiness Analysis Planning and Monitoring
Elicitation
Requirements Management and Communication
PMBOK® GuideProject Integration Management
Project Scope Management
Project Time Management
Project Risk Management
Project Communication Management
Related Courses
- CCBA® Exam Preparation
- CBAP® Exam Preparation
- Eliciting and Writing Good Business Require´ts
It is now well recognized ...
... that requirements are critical to the success of any major project. According to SEI’s Square Project the
total percentage of project budget due to requirements defects is 25 to 40 percent and costs the econo-
my $59.5 billion annually! As a result, a planned requirements approach is essential to a successful and
smooth-running project. Just like the project itself needs a project plan, the requirements process needs a
requirements plan.
To be e%ective and to provide value to the project and to the organization, Business Analysts must be able
to develop a requirements plan and have a thorough understanding of what activities they will perform,
what deliverables they will produce, and how they will control and manage changes to those deliverables.
To assimilate the tools and techniques
learned, there is a mixture of individual
and team exercises throughout the course.
Exercises and workshops help reinforce
concepts learned. Students need to be pre-
pared for a high level of participation.
Determine and plan the requirements
activities needed for the project, identify
the deliverables that will be produced,
and how to control and manage changes
to those deliverables.
Distinguish between planning as done
by a business analyst (BA) and the project
manager (PM)
Di%erentiate between the roles and
responsibilities of project managers, busi-
ness analysts and business clients.
Identify roles and responsibilities needed
for the requirements e%ort and categori-
ze the stakeholder list.
De&ne the key deliverables of a require-
ments framework.
Develop a solid requirements plan
This workshop is designed for business
analysts, requirements managers, project
managers, and anyone who is involved
in software development projects. It also
provides excellent information for business
clients and sponsors, quality assurance
analysts, and other stakeholders involved in
software development projects.
Pre-requisites: No technical experience is
necessary, but an understanding of applica-
tions development is required.
Module 1 - Introduction A business case for requirements IIBA® Knowledge Areas Requirements planning vs. project planning Requirement Management Plan Components Requirements De&nition
Module 2 - Stakeholder Analysis Stakeholder De&nition RACI Matrix Stakeholder analysis Case study workshop: Develop a RACI matrix, categorize & analyze Stakeholders
Module 3 - Planning Considerations Identify various planning considerations Identify various project approaches Case study workshop: Determine project ap-proach
Module 4 - Understanding Scope Project versus product scope BA’s role in developing a scope statement Scope statement components BA and product requirements deliverables Acceptance criteria Requirements boundaries Assumptions and constraints Case study workshop: Review and enhance a scope statement draft
Module 5 - BA Activities Plan Planning overview BA deliverables & activities Elicitation techniques overview Modeling techniques overview Common estimating methods
Estimating assumptions Case study workshop: requirements activities
Module 6 - BA Risk List Risk overview Requirements risks Risk plan elements
Risk approach Monitor and control requirements risks Case study workshop: Develop a requirements risk plan
Module 7 - BA Communication Plan Communication considerations Stakeholder communication preferences Communication elements Case Study Workshop: Communication Plan
Module 8 - Requirements Management Pro-cess Plan Requirements Management Processes Requirement attributes Requirements organization Prioritization Case study workshop: Develop a list of organized & prioritized requirements Traceability overview Case Study Workshop: Create a traceability matrix Case Study Workshop: Create a change manage-ment process
Module 9 - BA Performance Plan Performance evaluation process overview Metric guidelines List of common BA metrics Collect, measure & report BA metrics Case study workshop: Identify BA metrics
Course ID
Level
Language
Materials
Length
Earnings
Price
Minimum
Maximum
Trainer
Continuous events in major European cities
London - Frankfurt - Zurich - Milan
Please contact us personally.
TR-BA-005
Basic
2 Days
14 PDUs, 14 CDUs, 1.4 CEUs
€ 1.280,- p.P. plus 19% VAT
4 participants
8 participants
CBAP®/PMP®
Learning with
MORE BUSINESS
Planning and Managing Requirements
www.masventa.de
A masVenta Business Analysis Professional Training
The right approach for successful projects
MORE BUSINESS
Format
Objectives
Audience
Fast Facts
IIBA®, CBAP®, CCBA® and B
AB
OK® are registered trademarks of th
e In
tern
ational Institute of Business Analysis, Canada. P
MI®, P
MP® and PMBOK® are registered trademarks of th
e Pro
ject M
anagement Institute, U
SA
8
masVenta Business GmbH
von-Blanckart-Str. 9, D-52477 Alsdorf
www.masventa.dePhone +49 2404 91391 0
Fax +49 2404 91391 31
Contact:
Sabine Ostlender
Knowledge Areas
BABOK® Guide
Elicitation Requirements Management and
Communication
Enterprise Analysis
Underlying Competencies
PMBOK® Guide
Project Scope Management
Project Communications Management
Project Human Resources Management
Related Courses
- CCBA® Exam Preparation
- CBAP® Exam Preparation
- Planning and Managing Requirements
- Requirements Modeling
In order to navigate ...
... the political landscape to meet or exceed customer expectations on any project, it is essential to e#ciently and e$ectively gather their requirements. This course helps you develop skills and learn techniques to translate customer needs into project requirements. It provides a frame-work for identifying business problems, and linking requirements to business objectives in order to solve business problems and set project scope. The approach taken is applicable to all types of requirements gathering e$orts, including systems development projects. Many practi-cal and engaging exercises and role playing help walk people through the concepts presented, and a$ord ample practice with the techniques learned.
To assimilate the tools and techniques
learned, there is a mixture of individual
and team exercises throughout the course.
Exercises and workshops help reinforce
concepts learned. Students need to be pre-
pared for a high level of participation.
Determine and plan the requirements
activities needed for the project, identify
the deliverables that will be produced,
and how to control and manage changes
to those deliverables.
Distinguish between planning as done
by a business analyst (BA) and the project
manager (PM)
Di$erentiate between the roles and
responsibilities of project managers, busi-
ness analysts and business clients.
Identify roles and responsibilities needed
for the requirements e$ort and categori-
ze the stakeholder list.
De%ne the key deliverables of a require-
ments framework.
Develop a solid requirements plan
This seminar is designed for new business
analysts, business people, systems analysts,
project managers, and anyone who is in-
volved in the development of any business
product, not just software development.
Pre-requisites
Participants should have worked on the
analysis, development, maintenance/
enhancement of at least one business
product.
Module 1 Introduction to Require-ments
De%nition of a requirement Why are requirements critical to success Context of requirements de%nition Distinction between requirements and design Introduction to Requirements process steps Introduction to case study
Module 2 Gathering High Level Re-quirements
Eliciting requirements within the context of the business need Asking context questions De%ne problem/need (root causes, SARIE and Fishbone) De%ne objectives and deliverables Introduction to case study Exercise: which requirements belong in and out of scope Workshop: de%ne high-level requirements
Module 3 Prepare for Elicitation Sessions
Elicitation introduction Objectives (know what you need to accom-plish); Info Gathering format: interview,
facilitated session, survey, shadowing. (tips on when to use which) Assignments and responsibilities of key roles Agenda and ground rules Workshop: prepare for requirements mee-ting
Module 4 Elicitation
Exercises and discussion about e$ective elicitation and listening Elicit detailed needs – iterative- Types of requirements - Process needs - Information needs - Business rules Questions and more questions to ask to elicit requirements Practice with role play
Module 5 Getting Consensus
Con&ict Resolving con&ict Handling di#cult people situations Prioritizing requirements Final role play
Course ID
Level
Language
Materials
Length
Earnings
Price
Minimum
Maximum
Trainer
Continuous events in major European cities
London - Frankfurt - Zurich - Milan
Please contact us personally.
TR-BA-006
Intermediate
3 Days
21 PDUs, 21 CDUs, 2.1 CEUs
€ 1.680,- p.P. plus 19% VAT
4 participants
8 participants
CBAP®/PMP®
Current Dates on our Homepage: www.m
asv
enta.eu/e
n/services/sc
hulungen/tr-ba-006
Learning with
MORE BUSINESS
Eliciting and Writing Good Business Requirements
www.masventa.de
A masVenta Business Analysis Professional Training
Understand and document what the Business needs
MORE BUSINESS
Format
Objectives
Audience
Fast Facts
IIBA®, CBAP®, CCBA® and B
AB
OK® are registered trademarks of th
e In
tern
ational Institute of Business Analysis, Canada. P
MI®, P
MP® and PMBOK® are registered trademarks of th
e Pro
ject M
anagement Institute, U
SA
masVenta Business GmbH
von-Blanckart-Str. 9, D-52477 Alsdorf
www.masventa.dePhone +49 2404 91391 0
Fax +49 2404 91391 31
Contact:
Sabine Ostlender
Knowledge Areas
BABOK® Guide
Requirements Elicitation
Requirements Management and Communication
Enterprise Analysis
Requirements Analysis
Underlying Competencies
PMBOK® Guide
Project Scope Management
Related Courses
- CCBA® Exam Preparation
- CBAP® Exam Preparation
The single most challenging ...
... part of a project is perhaps getting the requirements right. This course presents
many methods, tools, models, and techniques to help elicit and analyze requirements.
Participants will practice eliciting, analyzing, modeling, and tracing requirements as
they work through an engaging case study. In addition, attendees will learn about the
importance of building relationships and trust in the requirements process as they
categorize stakeholders and analyze their roles, responsibilities, and in#uence.
To help assimilate the tools and techniques
learned, there is a mixture of individual and
team exercises throughout the course. A
lively role play and case study help reinforce
concepts learned. Students will need to be
prepared for a high level of participation.
Each participant will receive a comprehensi-
ve student guide.
Discuss the business analysis framework.
Describe progressive elaboration of
requirements from high-level business
requirements through detailed solution
requirements.
List the components of a “great“ require-
ment and provide examples of each.
Use a systematic process for eliciting,
analyzing, and modeling requirements
that are critical to business success.
Trace requirements back to business
problems and business objectives.
Discuss numerous techniques for eliciting
the right information from your clients in
the right situations.
Ask probing questions that help discover
hidden requirements.
This workshop is designed for business
analysts, project managers, developers,
and anyone who is involved in software
development projects. It also provides
excellent information for business clients
and sponsors, quality assurance analysts,
and other stakeholders involved in software
development projects. No technical experi-
ence is necessary, but an understanding of
applications development is required.
Module 1 Introductions
Module 2 Requirements Foundation
Introducing the Business Analysis Framework Requirements De$ned Classi$cation of Requirements to go from High-Level to Detailed : Business, Stakeholder, Functional, Non-Functional, Transition, Business Rules with examples What is a good requirement? Introduction to Requirements Analysis through Modeling
Module 3 E"ective Elicitation
Discussion Exercise Elicitation Techniques Considerations in Choosing Techniques Keeping Focused Asking Focused Questions Agendas and Ground Rules Case Study Workshop
Module 4 Process Mapping
Process Diagrams Process Map De$nition Notes for Booklet Review Keeping Focused Process Scope Primary and Alternate Paths Exception Parking Lot Workshop Part 1
Module 5 Getting and Translating Infor-mation Requirements
Steps to Gather Information Requirements - Entities, - Attributes, - Relationships Data Business Rules: - Translating Cardinality and Optionality Rules, Referential Integrity Rules, Edit Rules, Attribute Constraints, Workshop
Module 6 Use Cases
Basic Elements Use Case Model: Diagram and Actors Workshop Use Case Iterations Narrative Flow of Events Examples Use Cases and Test Cases, Workshop
Module 7 User Interfaces and Prototy-ping
General Considerations Actors, Objectives, and Scenarios Purpose of Prototyping Roles Prototype Review Sessions Prototyping Process, Workshop
Module 8 Presentations
Peer Review Presentations by Each Team (throug-hout the course)
Module 9 Appendix
Bibliography, Requirements Package
Course ID
Level
Language
Materials
Length
Earnings
Price
Minimum
Maximum
Trainer
Continuous events in major European cities
London - Frankfurt - Zurich - Milan
Please contact us personally.
TR-BA-007
Intermediate
2 Days
14 PDUs, 14 CDUs, 1.4 CEUs
€ 1.280,- p.P. plus 19% VAT
4 participants
8 participants
CBAP®/PMP®
Current Dates on our Homepage: www.m
asv
enta.eu/e
n/services/sc
hulungen/tr-ba-007
Learning with
MORE BUSINESS
Requirements Modeling
www.masventa.de
A masVenta Business Analysis Professional Training
Use models to support the communication of requirements
MORE BUSINESS
9
Format
Objectives
Audience
Fast Facts
IIBA®, CBAP®, CCBA® and B
AB
OK® are registered trademarks of th
e In
tern
ational Institute of Business Analysis, Canada. P
MI®, P
MP® and PMBOK® are registered trademarks of th
e Pro
ject M
anagement Institute, U
SA
masVenta Business GmbH
von-Blanckart-Str. 9, D-52477 Alsdorf
www.masventa.dePhone +49 2404 91391 0
Fax +49 2404 91391 31
Contact:
Sabine Ostlender
Current Dates on our Homepage: www.m
asv
enta.eu/e
n/services/sc
hulungen/tr-ba-008
Knowledge Areas BABOK® Guide
Elicitation
Enterprise Analysis
Requirements Analysis
Solution Assessment and Validation
Underlying Competencies
PMBOK® Guide
Project Scope Management
Project Human Resource Management
BPM CBOK® Guide
Process Modeling
Process Analysis
Process Design
Process Performance Management
Process Transformation
Related Courses
- CCBA® Exam Preparation
- CBAP® Exam Preparation
- Planning and Managing Requirements
- Eliciting and Writing Good Business
Requirements
To maintain competitiveness ...
... in local and international markets, it is increasingly essential to formally manage your busi-ness processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the e#ort successful. It provides a practical framework for understanding process and describes tried and true process management concepts and techniques. It explains the foundation of using and developing metrics, and it describes the role of the Process Owner, the most crucial member of a Business Process Management e#ort. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment.
To help assimilate the tools and techniques
learned, there is a mixture of individual
and team exercises throughout the course.
A lively role-play and case study help
reinforce concepts learned. Students will
need to be prepared for a high level of
participation. Each participant will receive a
comprehensive student guide.
Acquire the mindset of process thinking
to solve business problems.
Understand strategic business alignment
with processes, including an introduction
to business architecture.
Understand what the new Business
Process Management technologies are
and how they can leverage your other
BPM e#orts.
Apply a BPM Life Cycle de$nition and
learn how to continuously improve orga-
nizational performance.
Learn how BPM works with di#erent
methodologies, including Lean and Six
Sigma.
Learn an industry-standard approach that
encompasses Process Modeling
Process and business analysts, business
process owners and executives, project
managers, general business sta#, and any-
one who needs the skills to improve and/or
manage business processes.
Pre-requisites
General business experience as a process
participant.
Module 1 Welcome Module 2 Business Process Management (BPM) Fundamentals What is Business Process Management (BPM) A de$nition (or a few de$nitions from a few key sources) The Case for Business Process Management Focus: Addition of Value The Opposite of Value: Waste The Net Positive e#ects of Applying BPM Layers BPM Methodologies BPM Framework Types of Processes to Manage BPM Critical Success Factors Framework for BPM Core BPM Role De$nitions Process Owner Responsibilities Workshop
Module 3 Business Process Modeling / Analysis Overview BPM Framework What is Business Process Modeling? Bene$ts of Documenting Processes High Level De$nitions Process Modeling Process Modeling Notations Analyzing Processes Examples of Divergent Analysis tools (5 Whys, Fishbone Diagrams, Cause and E#ect Analysis) Examples of Convergent Analysis tools (Gap Analysis, Cost Bene$t Analysis) Di#erent Pictures Tell Di#erent Stories (Histo-
grams, Run Charts, Scatter Diagrams, Pareto Analysis) Workshop
Module 4 Business Process Design and Improvement Overview: Process Design Principles Value Design Optimization Principle Quality Design Optimization Principle Time Design Optimization Principle Process Design Key Concepts Business Process Improvement The Case for BPI Workshop
Module 5 Business Process Performance Management The Case for Process Monitoring De$nitions: Metrics versus Measures Pros and Cons of Metrics Four-Step Metrics Process Workshop What is Business Intelligence (BI)? BI System Objectives Dashboards and Balance Scorecards BPM Monitoring Technologies Exercise Control Plan Basics Workshop
Module 6 Transform Your Organization for BPM
Process Transformation Scale of Changes Manifestations of Resistance Adaptability to Change The Change Cycle – Macro View What Must an Organization Do? The Dynamics of Change Model
The Change Cycle – Micro View ...
Course ID
Level
Language
Materials
Length
Earnings
Price
Minimum
Maximum
Trainer
Continuous events in major European cities
London - Frankfurt - Zurich - Milan
Please contact us personally.
TR-BA-008
Intermediate
3 Days
21 PDUs, 21 CDUs, 2.1 CEUs
€ 1.680,- p.P. plus 19% VAT
4 participants
8 participants
CBAP®/PMP®
10
Learning with
MORE BUSINESS
Business Process Management and Modeling
www.masventa.de
A masVenta Business Analysis Professional Training
The essential steps for Process Management
MORE BUSINESS
Format
Objectives
Audience
Fast Facts
IIBA®, CBAP®, CCBA® and B
AB
OK® are registered trademarks of th
e In
tern
ational Institute of Business Analysis, Canada. P
MI®, P
MP® and PMBOK® are registered trademarks of th
e Pro
ject M
anagement Institute, U
SA
masVenta Business GmbH
von-Blanckart-Str. 9, D-52477 Alsdorf
www.masventa.dePhone +49 2404 91391 0
Fax +49 2404 91391 31
Contact:
Sabine Ostlender
Knowledge Areas
BABOK® GuideBusiness Analysis Planning and Monitoring
Elicitation
Requirements Management and Communication
Enterprise Analysis
PMBOK® GuideProject Integration Management
Project Scope Management
Project Time Management
Project Risk Management
Project Communication Management
Related Courses
- CCBA® Exam Preparation
- CBAP® Exam Preparation
- Business Process Management and Modeling
- Risk Management in IT-Projects
Enterprise Analysis ...
... is in Requirements Engineering something which is conducted only recently. Traditionally, Business requirements were just given to the technical personnel and – in best cases – somehow explained. Mostly the requirements contained already a solution or solution sketch. Nobody from the techni-cal department was asked to understand the Business Case or to question whether the suggested solution was the only alternative. This mindset is changing dramatically – modern Business Analysts or people who are working like that understand the Business and the real, underlying Business Need before they lock into a solution approach. Furthermore, it is mandatory to understand the gaps and obstacles which might exist in an enterprise and which do not allow to satisfy the Business Need.
During the course there are presentations
and exercises to immediately apply the
things which have been learnt by going
through a realistic case study. Participants
are asked to present the results before the
group and “sell” their initiatives by showing
plausible Business Cases. Furthermore, they
have to work on their own.
Learn how to
Use techniques to determine the real
Business Need
Identify gaps, shortcomings and obstac-
les which have to be reduced or removed
to satisfy the Business Need
Explore an approach to create a feasi-
ble solution, taking into consideration
various stakeholder concerns and other
constraints
Formulate the solution (product) scope
Calculate a Business Case
Recommend the best solution approach
or recommend to cancel the initiative
Business Analysts or other professionals
who are performing Business Analysis tasks
and who want to leverage their skills for the
Project Initiation phase. Colleagues from
the Business, the technical departments or
from the PMO who decide or who prepare
decisions whether projects are kicked-o#
and if, according to what solution approach.
Content
Understand the Business Need
How to convince stakeholder, that an agreed-
upon, well formulated Business is mandatory
Vision & Mission Statement for potential initia-
tives
Understand the relevant Business processes,
understand how the Business works
Determine and document challenges and
obstacles
Quantify goals vs. formulate strategic goals
Business Case Format, necessary and optional
elements
Enterprise KPIs / expected performance impro-
vements
Elevator Pitch exercise
Course ID
Level
Language
Materials
Length
Earnings
Price
Minimum
Maximum
Trainer
Continuous events in major European cities
London - Frankfurt - Zurich - Milan
Please contact us personally.
TR-BA-009
Advanced
2 Days
14 PDUs, 14 CDUs, 1.4 CEUs
€ 1.280,- p.P. plus 19% VAT
4 participants
8 participants
CBAP®/PMP®
Current Dates on our Homepage: www.m
asv
enta.eu/e
n/services/sc
hulungen/tr-ba-009
Learning with
MORE BUSINESS
11
Enterprise Analysis for IT-Business Analysts
www.masventa.de
A masVenta Business Analysis Professional Training
Beyond traditional Requirements Engineering
MORE BUSINESS
Format
Objectives
Audience
Fast Facts
IIBA®, CBAP®, CCBA® and B
AB
OK® are registered trademarks of th
e In
tern
ational Institute of Business Analysis, Canada. P
MI®, P
MP® and PMBOK® are registered trademarks of th
e Pro
ject M
anagement Institute, U
SA
masVenta Business GmbH
von-Blanckart-Str. 9, D-52477 Alsdorf
www.masventa.dePhone +49 2404 91391 0
Fax +49 2404 91391 31
Contact:
Sabine Ostlender
Current Dates on our Homepage: www.m
asv
enta.eu/e
n/services/sc
hulungen/tr-ba-010
Knowledge Areas
BABOK® Guide
Elicitation
Underlying Competencies
PMBOK® Guide
Project Scope Management
Project Communications Management
Project Human Resource Management
Related Courses
- CCBA® Exam Preparation
- CBAP® Exam Preparation
- Eliciting and Writing Good Business Require´ts
An e"ective facilitator ...
... empowers the group to capitalize upon their own latent capabilities and knowledge in the search for optimum solutions
and consensus. The facilitator‘s ability to control the workshop to achieve its objectives is key to the success of this method.
This course equips attendees with a structured approach to the planning, conduct and follow-up of facilitated workshops. Se-
veral facilitation techniques and processes are taught, and guidelines provided on why, when and how to use them. Throug-
hout the course attention is focused on the e#ective management of the people dynamics. Unlike an overview course, this
workshop gives participants numerous exercises to practice the techniques presented.
This course is highly interactive, providing
students an opportunity to facilitate a series
of progressively more di$cult exercises.
Hands-on exercises will enable students to
practice being facilitators and scribes.
Use the various facilitation techniques
and appreciate when and how to use
them for best e#ect
Develop a structured approach to the
planning and conduct of facilitated
sessions
Provide e#ective management of the
people dynamics
Employ various facilitation techniques
to help build teams, resolve con%ict, and
identify and solve problems.
Those wishing to use facilitation for
maximum e#ect and those wishing to
go beyond basic meeting skills to deliver
consensus and action.
Module 1 Facilitation Concepts Course format and topics covered De&nition of facilitation Getting and receiving feedback Facilitated exercise on ice-breakers to introduce students Facilitated exercise on role of ice-breakers and participants’ favorite ice-breakers
Module 2 Ground RulesPurpose Strategies for use Facilitated exercise to develop ground rules
Module 3 Group DynamicsHow groups form Tuckman and Maslow in relation to a facilitated session
Module 4 The Facilitation ProcessKey roles and responsibilities How to run the pre-position meeting How to prepare for the workshop Controlling the process Room layout, tools, and equipment Brainstorming Getting to consensus/voting
Module 5 Problem SolvingProblem identi&cation Facilitated exercise on problem identi&cation Problem solving The 5-stage process Rules Clustering Selection
Action planning (RACI matrix) Facilitated exercise on problem solving
Module 6 Process Mapping (high-level overview) ‚As-Is‘ ‚To-Be‘ Gap analysis Facilitated exercise on process mapping
Module 7 Inter-Group Comparison for Resolving Con#ictPurpose Active listening Con%ict Con%ict-management techniques for facilitators Handling con%ict and impasse Use of power Facilitated exercise on resolving con%ict (inter-group comparison)
Module 8 Handling Di$cult Relationship SituationsFocusing on the behavior The BID model E#ect of behavior on the group Moderating undesirable behavior Facilitated exercise on di$cult situations
Module 9 Problem-Solving through Associated BrainstormingPurpose How it works Facilitated exercise on problem solving through associated brainstorming
Course ID
Level
Language
Materials
Length
Earnings
Price
Minimum
Maximum
Trainer
Continuous events in major European cities
London - Frankfurt - Zurich - Milan
Please contact us personally.
TR-BA-010
Intermediate
2 Days
14 PDUs, 14 CDUs, 1.4 CEUs
€ 1.280,- p.P. plus 19% VAT
4 participants
8 participants
CBAP®/PMP®
12
Learning with
MORE BUSINESS
Facilitation Skills for Project Manager and Business Analysts
www.masventa.de
A masVenta Business Analysis Professional Training
Enhanced Soft-Skills to moderate groups and workshops
MORE BUSINESS
Format
Objectives
Audience
Fast Facts
IIBA®, CBAP®, CCBA® and B
AB
OK® are registered trademarks of th
e In
tern
ational Institute of Business Analysis, Canada. P
MI®, P
MP® and PMBOK® are registered trademarks of th
e Pro
ject M
anagement Institute, U
SA
masVenta Business GmbH
von-Blanckart-Str. 9, D-52477 Alsdorf
www.masventa.dePhone +49 2404 91391 0
Fax +49 2404 91391 31
Contact:
Sabine Ostlender
Knowledge Areas
PMBOK® Guide
Project Integration Management
Project Scope Management
Project Time Management
Project Cost Management
Project Quality Management
Project Human Resources Management
Project Communication Management
Project Risk Management
Project Procurement Management
Related Courses
- Business Analysis Fundamentals
- Eliciting and Writing Good Business
Require´ts
- Project Management Fundamentals
- Risk Management in IT-Projects
This 5-day PMP® Certi#cation Boot Camp ...
... provides the 35 hours of project management contact hours required to sit for the Project Manage-
ment Institute (PMI)® Project Management Professional (PMP)® certi#cation exam. It begins with 2 days of
practical application of the methods and techniques that project managers use to e$ectively initiate, plan,
execute, control and close projects. The next 3 days include intense preparation for the PMP® examination.
Students learn test-taking tips and strategies and get hands-on experience with the tools and techniques
they need to understand for the test. Discussion of the extensive materials covering all of the concepts and
best practices in project management get reinforced through individual work, group exercises, and practice
tests.
A combination of lecture, facilitated discus-
sion and exercises, and numerous practice
tests contribute to a successful learning
environment. Each participant will receive
a comprehensive student guide complete
with detailed examples and realistic prac-
tice tests.
Describe the project management frame-
work, including the #ve processes groups
and nine knowledge areas
De#ne roles and responsibilities of each
project stakeholder and discuss the
importance of collaboration to better
manage projects
Develop a scope statement to establish
the project baseline
Learn how to identify and quantify risks
and develop risk-mitigating strategies in
a risk management plan
Estimate tasks using top-down and
bottom-up methods
Complete a work breakdown structure
(WBS)
Understand how to read Project Network
Diagrams (Gantt and PERT)
Control projects using project tracking
techniques, while recognizing common
obstacles to project tracking
Accurately close projects and conduct
lessons learned
This course is intended for project professi-
onals quali#ed to sit for the PMP® certi#cati-
on examination.
For pre-requisites details, please go to the
course website.
Module 1 Project Management Foundations
The need for projects Distinguishing project work from operational work
Module 2 Partnering with Stakeholders
Who “owns” a project? What is a “stakeholder”? De#ning key roles and responsibilities The importance of sponsorship Partnerships and trust Responsibility Assignment Matrix (RACI) Workshop
Module 3 Project Initiation
How projects get initiated Common business (project) bene#ts Elements of a project initiating document/char-ter Workshop
Module 4 De#ning Project Scope
Business and project objectives alignment Key Scope Statement elements Workshop
Module 5 Planning: Estimating and Schedu-ling
Estimating challenges E$ort versus duration Estimating techniques Progression of estimates Decomposition Work Breakdown Structure (WBS) Scheduling challenges Workshop
Module 6 Planning: Key PM Plan Elements
Components of a project management plan Understanding project risk
Identifying and quantifying risks and impacts Risk register Adding tasks to the plan based on risks Responsibilities for risk Workshop Importance of communications Barriers to communications Communications channels Media choices Communications planning Stakeholder analysis Workshop
Module 7 Executing and Controlling the Project
Team dynamics Leadership and management Con%ict and power Workshop Controlling projects Project tracking Performance reporting Change management How to recognize scope “creep” Workshop
Module 8 Closing Projects
How do you know when a project is complete? Getting sponsor acceptance of the “product” Formally closing out the project Conducting a lessons learned session and docu-menting it for organizational memory/wisdom Why celebrations are important to project ma-nagement success Recognition considerations Keys to celebration ...
Course ID
Level
Language
Materials
Length
Earnings
Price
Minimum
Maximum
Trainer
Continuous events in major European cities
London - Frankfurt - Zurich - Milan
Please contact us personally.
TR-PM-002
Advanced
5 Days
35 PDUs, 35 CDUs, 3.5 CEUs
€ 2.375,- p.P. plus 19% VAT
4 participants
8 participants
CBAP®/PMP®Learning with
MORE BUSINESS
www.masventa.deMORE BUSINESS
13
Current Dates on our Homepage: www.m
asv
enta.eu/e
n/services/sc
hulungen/tr-pm-002
PMP® Exam Preparation
A masVenta Project Management Professional Training
A fully-#edged solution for the exam preparation
Format
Objectives
Audience
Fast Facts
IIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of th
e In
tern
ational Institute of Business Analysis, Canada. P
MI®, P
MP® and PMBOK® are registered trademarks of th
e Pro
ject M
anagement Institute, U
SA
masVenta Business GmbH
von-Blanckart-Str. 9, D-52477 Alsdorf
www.masventa.dePhone +49 2404 91391 0
Fax +49 2404 91391 31
Contact:
Sabine Ostlender
Knowledge Areas
BABOK® Guide
Business Analysis Planning and MonitoringRequirements ElicitationRequirements Management and CommunicationEnterprise AnalysisRequirements AnalysisSolution Assessment and ValidationUnderlying Competencies
PMBOK® Guide
Project Integration ManagementProject Scope ManagementProject Time ManagementProject Cost Management
Project Quality ManagementProject Human Resource ManagementProject Communications ManagementProject Risk ManagementProject Procurement Management
Related Courses
- Business Analysis Getting Started- Business Analysis Fundamentals- Planning and Managing Requirements- Eliciting and Writing Good Business Require´ts- Enterprise Analysis for IT-Business Analysts- Project Management Fundamentals- Risk Management in IT-Projects
Customer Relationship Management ...... strategies continue to be one of the most important topics in modern Businesses. Precise knowledge about customers and their needs and expectations help companies retaining or even extending their customer base and keeping churn rates low at the same time. This is not only provided by CRM IT solutions, CRM as such is a company-wide approach which comprises a strong vision supported by management, a sustainable employee’s attitude towards their cus-tomers and reliable business processes which are #nally supported by an appropriate IT. What role plays Project Management and Business Analysis in this context? Improving CRM means change - and change can only be achieved by projects. These projects need to be managed; and the expected project results have to be formulated as agreed-upon Business requirements. This course guides the participants through real CRM case studies and unleashes the secrets of achieving best project results by Applied Project Management and Business Analysis..
The course facilitates a near-real-life case
study where CRM processes and a new soft-
ware system need to be introduced. With
role games and con$ict scenarios the cour-
se shows how to master challenges with
CRM, between Sales, Marketing, Accoun-
ting, IT and other stakeholders. Direct and
Indirect Sales scenarios are being discussed
as well as After-Sales opportunities and the
related processes. Participants can bring
questions from their own projects.
Formulate the CRM vision of the com-
pany
Learn how to understand the companies’
CRM gaps
Elicit the Business Requirements regar-
ding Lead Management and Sales Force
Automation
Manage con$icts between various
stakeholders, achieve commonly agreed
requirements
Understand the IT landscape, identify lea-
ding systems, determine approaches for
data synchronization between systems
Manage $ow of data architecture as well
as work$ows and their tasks
Perform Vendor Assessments, rank ven-
dors according to appropriate criteria and
their weights
People, who are responsible for Customer
Relationship Management, e.g. for introduc-
tion of new CRM software, CRM processes
or more generally, a companies’ CRM
strategy. Assigned Project Leads, Business
Analysts or colleagues form IT or Sales who
want to learn how they could successfully
execute their CRM project plans.
Module 1 – Initiating
What a Strategy statement should look likeThe sense of a Vision & Scope documentDetermine the real Business NeedCalculation of a Business CaseStakeholder assessments – Who in$uences the project and how?Feasibility StudiesKick-O% Meeting and How to form the team
Module 2 – Planning
Di%erent kinds of requirementsUnderstand the Business Processes (As-Is)Agree and document responsibilities (RACI)Managing requirements Form the desired future state (To-Be)Requirements AnalysisCreate Models for best communicationsRequirements presentationsRequirements Packaging and Sign-O%Compare Solution approachesCreate High-Level WBS Do High-Level EstimationsThe value of prototypingPlan and agree on Acceptance criteria
Module 3 – Executing and Changing
Request for Information Request for Proposal Vendor assessmentEstimationsVendor choice and contracts
Work Breakdown Structure Understand the Development process Handle Change RequestsTest cases and Testing procedures
Module 4 – Controlling and Reporting
Risk managementOngoing communication and reportingProject MarketingContinuous Veri#cation & Validation of Require-ments Prioritization of Requirements Allocation of RequirementsThe magic triangle – Time, Budget, ScopeManaging Con$icts Management AttentionEscalation
Module 5 – Finalizing and Closing
Integration in current landscapeUser InvolvementUser and Support Trainings Projects CommunicationsDeployment/Roll-outPhase approach Launch/Go-LiveAcceptance approval/Sign-O%Celebration Re-usable requirementsLessons LearntClosure of the projects
Course ID
Level
Language
Materials
Length
Earnings
Price
Minimum
Maximum
Trainer
Continuous events in major European cities
London - Frankfurt - Zurich - Milan
Please contact
us personally.
TR-CM-001
Advanced
2 Days
14 PDUs, 14 CDUs, 1.4 CEUs
€ 1.280,- p.P. plus 19% VAT
4 participants
8 participants
CBAP®/PMP®
www.masventa.deMORE BUSINESS
14
Current Dates on our Homepage: www.m
asv
enta.eu/e
n/services/sc
hulungen/tr-cm
-001
Applied Project Management and
Business Analysis to e"ectively improve CRM
A masVenta Customer Management Professional Training
Successful Customer Relationship Management
Our Trainer
IIBA®, CBAP®, CCBA(TM) and BABOK® are registered trademarks of th
e In
tern
ational Institute of Business Analysis, Canada. P
MI®, P
MP® and PMBOK® are registered trademarks of th
e Pro
ject M
anagement Institute, U
SA
Rainer Wendt, CBAP, PMP Quali"cations:
Dipl.-Ing. Electrical Engineering
Focus:
Business Analysis, Enterprise Analysis, Project-
and Requirements Management, Software Deve-
lopment- and Requirements-Lifecycle, Risk
Management, Coaching
Hobbies: Motorbiking, Sailing, Playing Bass
Contact
Sabine Ostlender, ppa. Quali"cations:
Dipl.-Ing. Architecture
Focus:
Administration and Human Resources.
Hobbies: Classic Cars, Sailing, Playing Guitar
Company
The masVenta Business GmbH is an innovative consulting and IT services company with focus on Business Analysis, Business Process Management and
Project Management. This includes provisioning of highly quali#ed and experienced IT-, Project- and Change Experts and professional Human Resource
development through training programs and curriculums.
masVenta provides special preparation programs for those who want to achieve the Certi#cation of Competency in Business Analysis, CCBA®, the Cer-
ti#ed Business Analysis Professional, CBAP ® and Project Management Professional PMP ®. masVenta is one of the leading IIBA® Endorsed Education
Provider (EEP®) providers for training courses in Business Analysis according to BABOK® Guide, both, in German and English.
Apart from the analysis and the conception masVenta o$ers also Project Management and implementation of IT solutions. The senior experts of masVen-
ta have decades of practical experience in the conducting projects, Requirements Management, conceptual design and implementation of IT projects in
the branches Automotive, Banking, Energy, High-Tech and Telecommunications.
We support internal change projects in process and structural organization through our profound methodical process knowledge and experience in the
development of new organizational structures. This includes sourcing concepts for both, Nearshore and O$shore.
For technical implementation of solutions we draw on specialized technology partners; the emphasis here is on the Microsoft Business Solutions, spe-
ci#cally Microsoft Dynamics CRM and Microsoft O%ce SharePoint and the Microsoft Business Intelligence stack based on the SQL server. In this context,
masVenta o$ers under an own brand SoftASA ® a range of products and also custom-developed solutions based on Microsoft Hosting environments,
exclusively from German Data Centers in Frankfurt and Munich.
The Company‘s headquarter is in Alsdorf near Aachen, Germany. It has been founded and is privately owned by Managing Director Rainer Wendt, CBAP,
PMP. The masVenta Business GmbH has 10 employees, as of September 2012.
Rainer Wendt, CBAP, PMP Quali"catcationions:
Dipl.-Ing. Electrical Engineering
FocFocus:us:
Business Analysis, Enterprise Analysis, Project-
and Requirements Management, Software Deve-
lopment- and Requirements-Lifecycle, Risk
Management, Coaching
HobHobbies: Motorbiking, Sailing, Playing Bass
15
masVenta Business GmbH
von-Blanckart-Str. 9, Germany-52477 Alsdorf
www.masventa.deTel. +49 2404 91391 0
Fax +49 2404 91391 31
Contact:
Sabine Ostlender
MORE BUSINESS
Certi"ed Trainer for your professional Education
Professional masVenta Trainings
Experienced Professionals convey their Know-How
www.masventa.de
Michaela Kühn, PMP Quali"cations:
M.A. Anglistics, Skandinavistics and didac-
tics for adult education, Prince2 Founda-
tion
Focus:
Project Management, Con&ict Management,
Communication Skills, Visual Facilitating
Hobbies: Crime Novels, Nature, Parlor Games
Rolf Kreutzheide, PMP Quali"cations:
Dipl.-Ing. Electrical Engineering
Focus:
Consulting, Business Consulting, Project Mana-
gement, Coaching, Risk Management
Hobbies: American Crime, Music, Jazz-
Trumpet
Thomas Rölker, CBAP, PMP Quali"cations:
MBA, Bachelor of International Management
Focus:
Project Management, O$shore Outsourcing, Busi-
ness Analysis, Demand Management, IT Service
Management, Delivery Management
Hobbies: Family, Sports
Peter Wetzel, PMP Quali"cations:
Dipl.-Inform.
Focus:
Project Management, Requirements Manage-
ment, Business Analysis, Change Management,
IT- Technology Strategy, CRM, Communications
Hobbies: Renovation of an old house, to wine
and dine, enthusiasm for technics & future
von-Blanckart-Str. 9 52477 Alsdorf
Phone +49 2404 91391-0 Germany
[email protected] www.masventa.deBUSINESS GMBH
Do you have questions concerning our program
or would you like to book a course ?