Master Proposal Soft Skills World

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Overview of the Workshop

In an ever changing business environment it is important that managers

are geared to handle the nuances through effective professional

management.

Our series of programs will help managers to develop the ability to

manage complex business situations, especially the art of making

decisions in uncertain or ambiguous environments, break away from

functional focus and develop a more inclusive attitude, integrate cross-

functional objectives to generate innovative solutions that benefit the

organization as a whole, and build a global business, general

management programs for you

Ours’ are the proven workshops that have helped many executives in

overcoming some of their fundamental concerns of professional

management. Participants have appreciated the simplicity and the

directness of the program in effectively conveying the message that can

be recollected months after the program

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Training Methodology

These training programs are delivered with the needs of adult learning

requirements in mind. As a result programs are highly interactive.

Instructor plays the role of learning facilitator and encourages everyone

to contribute in the program.

Keeping in mind the profile of the participants, the methodology

used will be highly discovery oriented and participant centered.

It will be highly interactive and participative in its delivery.

Time is also budgeted for participants to introspect and examine

their current practices.

Depending on the program an appropriate mix of various

techniques and tools will be used to conduct the program:

Mix of these techniques and tools will ensure high level of

retention and help participants to link new learning to the real

world situations of the job.

Critical inputs will be provided and the participants will be

challenged to revisit their beliefs and modify them if considered

necessary and apply them on the job or / and personal life.

In this Training programs we will use presentation, videos, workbooks,

case studies, group games and activities. Presentation includes

templates and tools to practice and implement creativity within an

organization.

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Leadership and Interpersonal Skills

Indicative Schedule (6 Hours)

LIST OF SESSIONS LIST OF SESSIONS

Communicate Professionally And

Effectively

Respond Positively To Feedback

Behave Professionally At Workplace

Be Competent And Skilful To Compete

With Day To Day Business Challenges

Grow As Leaders And Respond To

Challenging Situations Efficiently

Understand Their Dynamics And Will Be

More Productive And Cheerful

Understand The Importance Of Values

And Ethics

Manage And Resolve Any Problems,

Conflicts Effectively

Establish Work Life Balance

Think Creatively And Develop Sense Of

Ownership

Workshop on

The Art of Effective Communication


SESSION – I (Pre Lunch)

SESSION - II (Post Lunch)

What is communication : Types of

Communication

What is business communication

Importance of business

communication in the present business

scenario

Communicating Challenge

Barriers to Effective Communication

Assertive Communication

Negotiation Skills

Business Writing Skills

7 Cs Communication (Considerate,

Concrete, Concise, Courteous, Clear,

Complete, Correct)

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Questioning skills

Essentials of Communication

Different Kind of Behaviours

Exercise on Clarity & Conciseness

Workshop on

Listening Skills and Telephonic Etiquette




Understand the difference between hearing

and Listening

Listen actively for effective communication

5 basic reasons we do not listen

(Listen is a hard work, Competition, The rush

for action, Speed difference in the rate of

speaking and understanding, Lack of

Training)

Hearing V/s Listening

Make and Receive Calls Properly.

Leave and Receive messages efficiently

Types of Listeners (The Non-listener,

The Marginal Listener, The Evaluative

Listener, The Active Listener)

Improving your Listening Skills

Act professionally while taking and

receiving phone calls and messages.

What is Telephonic Etiquette?

Essentials of Telephonic Etiquette

Making & Receiving a call

Leaving & Receiving a message

Call Conferencing

Do’s and Don’ts

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Workshop on

Business Etiquettes




o Non-verbal

• Smiling

• Posture

• Handshake

• Eye Contact

o Self-introductions

o Handling introductions

o Exchanging business cards

o Making a Great First Impression:

How to present yourself to people

Greetings, Introductions

The art of small talk - How to make proper

introductions, Paying & Receiving

Compliments, Small Talk & Networking

Developing Your Professional and

Personal Image

Personal Hygiene

Polish interpersonal skills

o Etiquette of Dressing:

The do’s and don’ts in dressing

Understanding various dress codes

Clothes and Corporate Culture

o The Do’s and Don’ts in

Conversation:

Enhance communication skills

Build self-confidence and self-

esteem

Various verbal exercises to polish

enunciation and pronunciations.

Voice modulation using the correct

range and level of tone

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Workshop on

Corporate Culture Management Training




Understand work culture and behave

professionally

What is culture?

What is organizational culture?

Diagnosing organizational culture.

Managing Organisational culture.

Understanding cross cultural

dimensions

linkage of their own beliefs, behavior

and actions have with the culture in the

organization

Contrast strong and weak cultures

Determining customer-responsive

culture

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Workshop on

Team Building




Create Atmosphere of Trust and Reliance

among Team Members

Communicate Properly and Effectively

Recognise Individual’s Strength, Skills

and Style of Working

Manage a Group

Develop Trust among Team Members

The Role of a Team Leader / Team Member

Bruce Tuckman’s model of Team

Development

o Forming

o Storming

o Norming

o Performing

o Adjourning

Understand Team Dynamic – Johari

Window

Managing a Team

Art of Giving and Receiving Feedback

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Workshop on

Problem Solving & Decision Making

Indicative Schedule (3 days)

Problem Solving



Be a better problem solver by:

Understanding the process of creativity

Learning some proven and established

problem solving techniques

Approaches to Problem Solving

Understanding the Problem

Devising a plan

Carrying out the plan

Solving the problem

Appreciation

Why-Why Analysis

Cause & Effect Diagrams

Affinity Diagrams

SWOT

Porter's Five Forces - Understanding the balance of

power in a situation

Core Competence Analysis - Get ahead. Stay ahead

The McKinsey 7S Framework - Ensuring all parts of

your organization work in harmony

Decision Making



What is Decision Making?

Types of Decisions

Discuss Ways To Make Decisions

Discuss How To Decide Which

Methods Would Be Best Depending On

The Decision To Be Made

Identifying Decision Making Styles

Categorising Decision

Decision Making Techniques

Organisation’s Culture of Decision Making

Risk Evaluation

Follow Up of Decision

http://www.mindtools.com/pages/article/newTMC_86.htm




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Workshop on

Time Management

Indicative Schedule (6 hours)



Dealing with Common Problems

o I am busy

o I don't feel I have achieved anything

this year

o I don't have control on my life

How to be a good Tiime Manager

o You need to believe in GITA

Learn The ABC Equation

o A- Must do Critical Task

o B- Should do Less important

o C- May do No Important

Evaluate Your Schedule

o Necessity : Does it have to be done?

o Appropriateness: Do I need to do

this

o Efficiency : How can I do it better?

Hear me now, Believe me later

Obstacles to effective time

Benefits of Time management

Prioritise

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Workshop on

Withstanding Pressure




Understand different kinds of pressure

Manage work efficiently

Have positive mindset

Understand difference between

responding and reacting

What is Stress?

Types of Stress

Self Management

Strategies to Manage Self

Managing Everyday work

Planning for Everyday Activities

Prepare a TO DO list

Prioritizing

Time Management Grid

Moving toward a positive mindset

Responding (not reacting) to pressure

Six second Pause

The Neo Cortex Vs The Amygdala

Workshop on

Leadership and Motivation


SESSION – I

(Pre Lunch)


Principals of Motivation

Motivation theories and their application

Motivation through goal setting

Guidelines for setting smart goals

Self actualization in team

Factors causing leadership failures (what

goes wrong)

• Counseling Skills

• Situational & Transformational leadership

• Change Management

• Strategic Planning

• Actualization of Potential

• Leader Vs. Manager

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Workshop on

Leadership and Building Positive Attitude Indicative Schedule (6 hours)

SESSION – I

(Pre Lunch)


Have positive attitude toward life

Understand the importance and effects

of positive thoughts

Take life positively

Employ the flip side technique

Locus of Control

Concept of Attitude and beliefs

Ways to improve humour

Develop Winners in You

Remember your Basics

Step to building a positive attitude

Training Mind through Visualisation

SWOT Analysis: An Individual Exercise

Personal Action Planning: An Individual

exercise

Workshop on

Emotional Intelligence Indicative Schedule (6 hours)

SESSION – I

(Pre Lunch)


Have good grip over different types of

emotions

Explore themselves even better

Understand the power of brains and its

effects

The Emotional Brain

The nature of Emotional Intelligence

Components of EI as per Daniel Goleman

When smart is dumb

Know thyself

Passion’s slave

Empathy

Mind and Medicine

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Workshop on

Zero Defects


SESSION – I

(Pre Lunch)


Understand the importance of Quality

Minimize defects in their work

What is Quality

Importance of Quality

Quality Measures

Customer – Definition & Expectation

Quality Enablers

Total Quality Management System

Values of TQM

Concept of Six Sigma

Integrated Quality Management System

Sense of Responsibility

Managing workplace (Concept of 5S)

Zero Defects Delivery (Cycle of Service)

Workshop on

Body Language


SESSION – I

(Pre Lunch)


Introduction

Types of Gestures and their interpretation

Why Non Verbal communication is most

important?

Kinds of Facial Expression and their meaning

Body Language & cultural adaptability

Body Language & self positioning

Troubles with negative body language

How to read other’s body language

Territories & zones of body language

Popular gestures and actions

Various barriers & signals

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Workshop on

Manage Your Work life Balance


SESSION – I

(Pre Lunch)


Establish balance between work and their

personal lives

Have a clear idea of the current balance in

your life

Concentrate on the things that are most

important to you

Balance your priorities and goals in life

Learn about stress: the physiology of stress,

stress in the Workplace and the stress cycle.

Recognise the difference between

external and internal ‘stressors’.

SMART Goals

Improve your ability to manage time and

delegate workloads.

Learn how to filter stress and cope more

effectively.

Find ways to perfect your work / life

balance

Workshop on

Self Empowerment


SESSION – I

(Pre Lunch)


Understand themselves and their lives easily

Understand the importance of Values & Ethics in Life

Understand their dynamics to achieve success in life

Pillars of self mastery

Ways to self introspect

Identifying Self Developmental Areas

Self SWOT mix

Self Discipline

Values & Ethics

Thing to achieve

Analysing the low dynamic

Fixing the dynamics

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Workshop on

Adaptive Leadership Indicative Schedule (6 hours)

SESSION – I

(Pre Lunch)


Have sense of Ownership

Develop Leadership qualities

Manage themselves in better way

Come out as a leader

Respond to a challenging situation

effectively

What is Adaptive Leadership?

Introduction to organizational adaptation

The need for new Adaptive Leadership

5 Level of Leadership

Transformational Leadership

Transactional Leadership

Adaptive Leadership

Relationship based Leadership

Leader based leadership

Technical V/s Adaptive

Basic Toolkit of Leading Adaptive

Challenge

Characteristics of Adaptive Leadership

Master Proposal Soft Skills World

Documents

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