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Master Group General trading LTD Company (Master Group) Incorporated on 17th OfJanuary, 2004, is a partner distributor of mobile phone products.

The Company operates in two segments: 1-Organized Business Partnerships and Brands Authorizations2-Commercial Department, which divides into wholesale distribution segment (Wholesale department) and retail segment (Retail Department).

Master Group worked under partnerships and authorizations of many global mobilebrands and companies, to be their official partner and distributor in the Iraqi mobilemarket. The company’s structure, assets, management, logistic facilities, marketingexperts, persistent development and solid investment, enables Master Group to bethe perfect partner when it comes to business partnerships and brandsauthorizations. The Company’s Commercial department, which forms the salesbackbone, distributes Mobile phone products to cover Iraq’s three regions (North,Middle and South), through its Wholesale and Retail departments, to serve morethan 5,000 satisfied shop owners both wholesalers and retailers. Master groupheadquarter is located at heart of mobile trading community in Baghdad (Rubaiestreet) while other Master Group branches are located in Kirkuk, Erbil,Sulaymaniyah, Basra and Karbala. With such wide geographical configuration,Master Group has the advantage of covering higher market share in Iraq. MasterGroup has more than 130 skilled employees working in four different geographicalareas to meet the demand of our customers. Master Group has the experience indealing with instability of the Iraqi market (due to political issues and constantregulation updates) in channel management, stock management, and allocationavailability. The Company’s Wholesale Segment in Iraq is serving approximately5,000 of mobile phones wholesalers and retailers in Iraq. With such a high marketshare, Master group is ranked amongst the top 3 mobile phone distributors in Iraq.

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Guided by relentless focus on our distribution strategy, we willconstantly strive to implement the critical initiatives required toachieve our vision. Thus, we will deliver operational excellence in everycorner of the company and meet or exceed our commitments to thebrand partnership and the wholesalers. All of our long-term strategiesand short-term actions will be molded by a set of core values that areshared by each and every associate.

Goal:Super Master aims to be the preferred distribution partner in Iraq,Middle East, and beyond. We stand for the best multi-category productsolutions for brand owners and retailers thanks to our efficient salesstrategy and stock management.

Objective:We serve our clients with just-in-time deliveries, tailored logisticsolutions and financing stock. While brand owner can count on us foradministration, risk, stock and forecasting management.

Core Values:Master Group as corporate believes in Team work, integrity, stabilityand consistency as its core values

“ Local Experts in Unstable Markets”

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The aim of this company is provide distribution services for our partner in Baghdad

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The aim of this company isprovide distribution servicesfor our partner in Erbil Iraq.

Super MasterTechnology LTD

Al Jeel Al Jadeed LTD

Super Master

The aim of this company isprovide distribution servicesfor our partner in BaghdadIraq.

The aim of this company isprovide financial resourcesand services ( exchange) forall Master Group corporate.

Dur Alaoon Al Ghad

The aim of this company isprovide distribution servicesfor our partner in Erbil Iraq.

The aim of this company isprovide logistic services forall Master Group corporatesin Dubai.

Smart Phones LTD

Super MasterTechnology FZCO

The aim of this company is realestate investments Activity inGermany.

Super M Immobilien GmbH

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Head Office & Branches Head Office Baghdad(Baghdad, Al-Rubaie street-Master Building)Acts as the corporate HQ and contains the main management departments (Sales, Finance, IT, H.R, Marketing and logistics), along with the operation center

Master Owned Facility

Master Agents

Branches Acts as the starting point of distribution and operating centres towards both northern and southern cities, and forms a powerful logistic asset to the company

Baghdad: Al-Rubaie street-Master Building.

Erbil: 100M street-Near Airport intersection.

Kirkuk: AL-Jamhooria street.

Sulaymaniyah: AL Salem street.

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Responsibilities:network management, software development, database administration, Administer network and data security, including directory, group policy, firewalls, antivirus, email security, in addition toProvide for the implementation, configuration, deployment and support of systems, including, but not limited to client computing devices and servers

Responsibilities:General Management Support

Business PlansLocal/Global Market Studies

Facilities ManagementHuman Resources

Administrative SupportMarketing Department

Strategic planning and Company Status Analysis

Responsibilities:Control and audit of budget items .

Auditing cash receipts and payments of thecompany .Follow-up of customer receivables and debtreconstruction.Auditing salaries and wages of the company'semployees.

Follow up all agreements and contracts .

Responsibilities:Financial AccountingManagement AccountingFinancial ControlsReport PreparationTax and RegulatoryBill PayingReceivables ManagementExternal Financing

Responsibilities:Establishes sales forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. Sales action plans. Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, pricing.

Responsibilities:Communication, Brand projects, implementation, Follow up on brand related issues. Order planning, Feed force, Incentive programs, Promotional programs, Activation tracking and Sales Reps leading

GeneralManager

Responsibilities:Logistics department is responsible for coordinating the storage, transportation and delivery of goods. In addition to organising shipments, coordinating drivers, vehicles and developing and confirming schedules

IT Management

Sales & Branch Management

Brand Management

Finance Management

Auditing & Controlling Management

Logistic Management

Business DeveloperManagement

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Master Group utilize internal logistic system to provide stockavailability anywhere, anytime in Iraq. As Master Group maincompetitive points are availability, price, and after sale services.

Master Group has its own dedicated professional team forfull logistic services (clearance and local shipment fromairport to any point of Iraq ).

Master Group has experienced team for Purchase orders,follow up the shipments and full reporting also coordinatingthe storage, transportation and delivery of goods

Master Group has 3 main warehouses and 3 secondarywarehouses, 2 of them are owned by our group and 4 arerented. All warehouses have safety requirement (fire systemand security camera system), with armored doors andreinforced walls.

Master group develop storage plan to increase morewarehouses to new location and increase space for oldwarehouses based on the demand.

Master group has trucks, cash vans, forklift and salon carand armored vehicle for best performance of transportation,distribution and security.

WarehouseComing soon

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Order Planningstudy of the market demand to orders planning and Provide the

suppliers with the purchase order Sales

ReportingProvide Sales Forecast by Channel, Current stock

holding, DOS (Days of supply), current order book and delivery plan,

TransportationTransportation and distribution of goods to inside

the country any where and any time

Order ManagementVerify quantity, Quality and IMEIs against relevant purchase order , timescales of orders, upload to on line system .

Shipping organize and follow up all shipment to ensure quality of access on time

Warehousing & InventoryStorage of goods inside warehouses and inventory

management physical stock.

ClearanceClearance the goods from any port at any time and pay taxes and customs according to the laws of the country.

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Master group owns 3 buildings used for corporatebusiness management.

Master group has online system to computerize management all department .

Master group has website for more easy communication with clients .

Master Group utilize internal logistic system to provide stock availability anywhere, in Iraq

To build a network base connecting all users of the company's systems at any time , anywhere.

Those units are used to internally distribute thestock, depending on the distribution plan strategy.

Master Group has built the most important trademark in the distribution of mobile phones in Iraqimarkets

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This department founded in Master Group to:

1-Increase sales channels.2-Increase the market share of Iraqi market.3-Decrease the dependence on the WS distribution.4-Gain a better control on market distribution.5-Prevent overflow of stock and stock export.6-Decrease credit value in the Iraqi market through

retailing.

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ForecastingProvide logistics department with

Forecast sales and market demand

Survey & planningMake full study For all POS with processing each point ID code

and build a customer database with full data

Root plan Develop a weekly work plan and root visits based on number of POS in each area, visit time and sales volume

DSR target & incentive Set target and incentives to DSR to achieve best retail relationship, best distribution, best market share and best sales volume.

Delivery & InvoicingDeliver of goods to retail channels using online

system invoicing and simple explanation for new items and new offers

Support & OffersDevelop retail offers program and what's the market need support heads on brand vision

Happy callTake daily random call samples to check

the performance of sales representatives and customer needs

Master Group initiated eight service centers for all brandssold. Thus increasing brand equity in the Iraqi market andprovide a competitive advantage for Master Group in sales.Now Super Master Warranty sticker is well known amongwholesaler and retailer dealing with mobile phones.Our service team is chosen carefully and tested against thehighest standards of the service industry due to the focus ofthe corporate on our costumers satisfaction. This strategyaim to compensate (with the same quality) the absence ofthe official services centers in Iraq due to political issues. weprovide the warranty with support of our official partners.

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Super Master Technology is an official Apple authorisedservice provider in Iraq which provides the customer with iPhone, iPad, AirPods and mac hardware and software repairs and apple unit replacement under warranty.

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Under warranty Services provided by us for apple products:Units can be repaired or replaced under warranty if the unit meets the following conditions:

The unit is purchased in a period less than a year.The unit has an issue caused by a factory defect and notbecause of misusage of the unit like an internal or externalcrack in the display and camera lens, liquid damage orhard scratches and dents on the unit.The unit does not have an unauthorised modification of any kind outside of Apple service centers. The iCloud account is signed out

Out of warranty services provided by us for apple products:Units can be repaired or replaced out of warranty with cost if the unit has one or more of the following issues:

The unit has a purchase date that exceeds the period of a one whole year.Display or camera lens damage.Liquid damage.Hard scratches and dents or bending in the enclosure.

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Under Warranty services for Mac computers:Mac computers can be repaired under warranty if it meets the following conditions:

The unit has a purchase date that does not exceed the period of a one whole year.The unit has an issue because of a factory defect and not because of misusage of the unit like an internal or external crack in the display, liquid damage or hard scratches and dents on the unit.The unit does not have an unauthorised modification of any kind outside of Apple service centers.

Out of warranty services provided by us for Mac computers:The unit has a purchase date that exceeds the period of a one whole year.Display damage.Liquid damage.Hard scratches and dents or bending in the enclosure.

Notes:All of our products and accessories are original from Apple and sold with an authorised receipt accepted by Apple internationally.

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Standardized processes accelerate order management andincrease customer satisfaction

Sources of error are minimized, quality of servicemanagement is raised and customer loyalty is strengthened

Solutions are flexible, improving responsiveness to newrequirements

Service order entry management is made simpler and moretransparent by pre-configured and standardized processes

Improved workloads through highly sophisticated and flexiblescheduling, e.g. for repairs

After-sales processes are designed in line with the specificneeds of the mobile phone fleet

We have formed a solid business and distribution networkthrough our successive alliances with leading solution andtechnology partners to provide you with innovative solutionsto the complex problems faced by your business.It’s not just our in-depth expertise and our understanding ofmobile markets that allow us to tailor our consulting andmobile distribution services to the needs of the mobiledistribution services sector.Our past partnerships with key specialists also enabled us toidentity important trends and emerging technologies – partof an ongoing quest to understand each technology werecommend and never stray from our philosophy of 100percent product independence in distribution.Master Group provides Distribution and BusinessDevelopment Solutions, which we enhance, extend andcomplement with the capabilities of our partners.

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Master Group has gained the costumer trust by providingcompetitive price, long term availability of products, andhigh quality after sale service.

Its estimated that the corporate owns 30% of marketshare ( multi brand) and about 80% of Nokia market (asofficial partner) share in the Iraqi market.

The company has strategic credit plan in dealing withsales in the Iraqi market and as conclusion Super Masterprovide 10 days of credit time ( Account payable)( as wellas cash method) for wholesaler clients. And 7 days forour retailer clients in the typical cases.

Master group has (4) showrooms in Iraq with a dedicatedand trained sales team based in each showroom in:Baghdad, Erbil, Kirkuk, Sulaymaniyah,

Master group has a distinctive vision in the Iraqi marketand due to market instability a short term process ofresearching the market is implemented within the generalplan made quarterly.

All our strategies in sales is based on the fact that theIraqi market is unstable thus flexible business strategiesis a must.

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Rebuild and develop the DSR department to enhance the distribution strategy and increase retail segment efficiency.

Develop JJC internal structure and build an enhanced corporate style. Through developing existing departments or creating a new ones (Brand management, Business Development department, and Auditing & Controlling Management)

Worked on financial statements of Master Group for regional accreditation.

Developing the stock management strategy through thecooperation of Sales and Brand departments.

Established 2 new service centres forMaster Group

Opened Apple Authorised ServiceCentre in Iraq – Baghdad , andApple Authorised Reseller.

Employed and trained moreThan 20 new employeesin new positions anddepartments.

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Baghdad: Al-Rubaie Street-Master Building, Erbil: 100m St. Airport intersection,

Sulaymaniyah: Salem St. near Sulaymaniyah palace , Kirkuk: Al-jamhoori Street,.

Call us: 6565 www.masteriraq.com info@masteriraq.com