Massive buzzient telecoms sentiment sept 21 2013

Powered by Buzzient Page - 1

Buzzient Social Media Analytics Report Mobily Time Period: 2013-08-22 - 2013-09-20 Created: Sep 21, 2013


Mobily Current Sentiment Index The Buzzient Sentiment Index measures how Social Media feels about your top-level keyword. It tells you how positively or negatively your keyword is perceived by social media authors. The Sentiment Index is an aggregated rating. Buzzient Enterprise generates the index by analyzing and rating each individual post about your keyword. The analysis uses natural language processing, a set of positive/negative terms that are specific to your system and a proprietary Buzzient sentiment algorithm. The index ranges from +150 (extremely positive opinion) to -150 (extremely negative opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are typically very good. Mobily's Sentiment Index of 0.09 indicates a mildly positive attitude towards Mobily. The current sentiment index reflects how social media feels about your keyword at this time. Use this in conjunction with Sentiment Trends (in a later section) to determine if opinion is rising, falling or remaining consistent. These insights will help you craft strategy and tactics to maintain or increase social media opinion.


Celcom Current Sentiment Index The Buzzient Sentiment Index measures how Social Media feels about your top-level keyword. It tells you how positively or negatively your keyword is perceived by social media authors. The Sentiment Index is an aggregated rating. Buzzient Enterprise generates the index by analyzing and rating each individual post about your keyword. The analysis uses natural language processing, a set of positive/negative terms that are specific to your system and a proprietary Buzzient sentiment algorithm. The index ranges from +150 (extremely positive opinion) to -150 (extremely negative opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are typically very good. Celcom's Sentiment Index of 3.81 indicates a mildly positive attitude towards Celcom. The current sentiment index reflects how social media feels about your keyword at this time. Use this in conjunction with Sentiment Trends (in a later section) to determine if opinion is rising, falling or remaining consistent. These insights will help you craft strategy and tactics to maintain or increase social media opinion.


Indosat Current Sentiment Index The Buzzient Sentiment Index measures how Social Media feels about your top-level keyword. It tells you how positively or negatively your keyword is perceived by social media authors. The Sentiment Index is an aggregated rating. Buzzient Enterprise generates the index by analyzing and rating each individual post about your keyword. The analysis uses natural language processing, a set of positive/negative terms that are specific to your system and a proprietary Buzzient sentiment algorithm. The index ranges from +150 (extremely positive opinion) to -150 (extremely negative opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are typically very good. Indosat's Sentiment Index of 0.0 indicates a neutral attitude towards Indosat. The current sentiment index reflects how social media feels about your keyword at this time. Use this in conjunction with Sentiment Trends (in a later section) to determine if opinion is rising, falling or remaining consistent. These insights will help you craft strategy and tactics to maintain or increase social media opinion.


Safaricom Current Sentiment Index The Buzzient Sentiment Index measures how Social Media feels about your top-level keyword. It tells you how positively or negatively your keyword is perceived by social media authors. The Sentiment Index is an aggregated rating. Buzzient Enterprise generates the index by analyzing and rating each individual post about your keyword. The analysis uses natural language processing, a set of positive/negative terms that are specific to your system and a proprietary Buzzient sentiment algorithm. The index ranges from +150 (extremely positive opinion) to -150 (extremely negative opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are typically very good. Safaricom's Sentiment Index of 4.08 indicates a mildly positive attitude towards Safaricom. The current sentiment index reflects how social media feels about your keyword at this time. Use this in conjunction with Sentiment Trends (in a later section) to determine if opinion is rising, falling or remaining consistent. These insights will help you craft strategy and tactics to maintain or increase social media opinion.


Singtel Current Sentiment Index The Buzzient Sentiment Index measures how Social Media feels about your top-level keyword. It tells you how positively or negatively your keyword is perceived by social media authors. The Sentiment Index is an aggregated rating. Buzzient Enterprise generates the index by analyzing and rating each individual post about your keyword. The analysis uses natural language processing, a set of positive/negative terms that are specific to your system and a proprietary Buzzient sentiment algorithm. The index ranges from +150 (extremely positive opinion) to -150 (extremely negative opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are typically very good. Singtel's Sentiment Index of -6.65 indicates a mildly negative attitude towards Singtel. The current sentiment index reflects how social media feels about your keyword at this time. Use this in conjunction with Sentiment Trends (in a later section) to determine if opinion is rising, falling or remaining consistent. These insights will help you craft strategy and tactics to maintain or increase social media opinion.


Talktalk Current Sentiment Index The Buzzient Sentiment Index measures how Social Media feels about your top-level keyword. It tells you how positively or negatively your keyword is perceived by social media authors. The Sentiment Index is an aggregated rating. Buzzient Enterprise generates the index by analyzing and rating each individual post about your keyword. The analysis uses natural language processing, a set of positive/negative terms that are specific to your system and a proprietary Buzzient sentiment algorithm. The index ranges from +150 (extremely positive opinion) to -150 (extremely negative opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are typically very good. Talktalk's Sentiment Index of 8.41 indicates a mildly positive attitude towards Talktalk. The current sentiment index reflects how social media feels about your keyword at this time. Use this in conjunction with Sentiment Trends (in a later section) to determine if opinion is rising, falling or remaining consistent. These insights will help you craft strategy and tactics to maintain or increase social media opinion.


Telecom Italia Current Sentiment Index The Buzzient Sentiment Index measures how Social Media feels about your top-level keyword. It tells you how positively or negatively your keyword is perceived by social media authors. The Sentiment Index is an aggregated rating. Buzzient Enterprise generates the index by analyzing and rating each individual post about your keyword. The analysis uses natural language processing, a set of positive/negative terms that are specific to your system and a proprietary Buzzient sentiment algorithm. The index ranges from +150 (extremely positive opinion) to -150 (extremely negative opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are typically very good. Telecom Italia's Sentiment Index of 1.26 indicates a mildly positive attitude towards Telecom Italia. The current sentiment index reflects how social media feels about your keyword at this time. Use this in conjunction with Sentiment Trends (in a later section) to determine if opinion is rising, falling or remaining consistent. These insights will help you craft strategy and tactics to maintain or increase social media opinion.


Telefonica Current Sentiment Index The Buzzient Sentiment Index measures how Social Media feels about your top-level keyword. It tells you how positively or negatively your keyword is perceived by social media authors. The Sentiment Index is an aggregated rating. Buzzient Enterprise generates the index by analyzing and rating each individual post about your keyword. The analysis uses natural language processing, a set of positive/negative terms that are specific to your system and a proprietary Buzzient sentiment algorithm. The index ranges from +150 (extremely positive opinion) to -150 (extremely negative opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are typically very good. Telefonica's Sentiment Index of 5.49 indicates a mildly positive attitude towards Telefonica. The current sentiment index reflects how social media feels about your keyword at this time. Use this in conjunction with Sentiment Trends (in a later section) to determine if opinion is rising, falling or remaining consistent. These insights will help you craft strategy and tactics to maintain or increase social media opinion.


Telstra Current Sentiment Index The Buzzient Sentiment Index measures how Social Media feels about your top-level keyword. It tells you how positively or negatively your keyword is perceived by social media authors. The Sentiment Index is an aggregated rating. Buzzient Enterprise generates the index by analyzing and rating each individual post about your keyword. The analysis uses natural language processing, a set of positive/negative terms that are specific to your system and a proprietary Buzzient sentiment algorithm. The index ranges from +150 (extremely positive opinion) to -150 (extremely negative opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are typically very good. Telstra's Sentiment Index of 3.97 indicates a mildly positive attitude towards Telstra. The current sentiment index reflects how social media feels about your keyword at this time. Use this in conjunction with Sentiment Trends (in a later section) to determine if opinion is rising, falling or remaining consistent. These insights will help you craft strategy and tactics to maintain or increase social media opinion.


Telus Current Sentiment Index The Buzzient Sentiment Index measures how Social Media feels about your top-level keyword. It tells you how positively or negatively your keyword is perceived by social media authors. The Sentiment Index is an aggregated rating. Buzzient Enterprise generates the index by analyzing and rating each individual post about your keyword. The analysis uses natural language processing, a set of positive/negative terms that are specific to your system and a proprietary Buzzient sentiment algorithm. The index ranges from +150 (extremely positive opinion) to -150 (extremely negative opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are typically very good. Telus's Sentiment Index of 5.43 indicates a mildly positive attitude towards Telus. The current sentiment index reflects how social media feels about your keyword at this time. Use this in conjunction with Sentiment Trends (in a later section) to determine if opinion is rising, falling or remaining consistent. These insights will help you craft strategy and tactics to maintain or increase social media opinion.


Tiscali Current Sentiment Index The Buzzient Sentiment Index measures how Social Media feels about your top-level keyword. It tells you how positively or negatively your keyword is perceived by social media authors. The Sentiment Index is an aggregated rating. Buzzient Enterprise generates the index by analyzing and rating each individual post about your keyword. The analysis uses natural language processing, a set of positive/negative terms that are specific to your system and a proprietary Buzzient sentiment algorithm. The index ranges from +150 (extremely positive opinion) to -150 (extremely negative opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are typically very good. Tiscali's Sentiment Index of 0.0 indicates a mildly positive attitude towards Tiscali. The current sentiment index reflects how social media feels about your keyword at this time. Use this in conjunction with Sentiment Trends (in a later section) to determine if opinion is rising, falling or remaining consistent. These insights will help you craft strategy and tactics to maintain or increase social media opinion.


Virgin Mobile Current Sentiment Index The Buzzient Sentiment Index measures how Social Media feels about your top-level keyword. It tells you how positively or negatively your keyword is perceived by social media authors. The Sentiment Index is an aggregated rating. Buzzient Enterprise generates the index by analyzing and rating each individual post about your keyword. The analysis uses natural language processing, a set of positive/negative terms that are specific to your system and a proprietary Buzzient sentiment algorithm. The index ranges from +150 (extremely positive opinion) to -150 (extremely negative opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are typically very good. Virgin Mobile's Sentiment Index of 6.68 indicates a mildly positive attitude towards Virgin Mobile. The current sentiment index reflects how social media feels about your keyword at this time. Use this in conjunction with Sentiment Trends (in a later section) to determine if opinion is rising, falling or remaining consistent. These insights will help you craft strategy and tactics to maintain or increase social media opinion.


Vodaphone Current Sentiment Index The Buzzient Sentiment Index measures how Social Media feels about your top-level keyword. It tells you how positively or negatively your keyword is perceived by social media authors. The Sentiment Index is an aggregated rating. Buzzient Enterprise generates the index by analyzing and rating each individual post about your keyword. The analysis uses natural language processing, a set of positive/negative terms that are specific to your system and a proprietary Buzzient sentiment algorithm. The index ranges from +150 (extremely positive opinion) to -150 (extremely negative opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are typically very good. Vodaphone's Sentiment Index of 5.03 indicates a mildly positive attitude towards Vodaphone. The current sentiment index reflects how social media feels about your keyword at this time. Use this in conjunction with Sentiment Trends (in a later section) to determine if opinion is rising, falling or remaining consistent. These insights will help you craft strategy and tactics to maintain or increase social media opinion.


Competitive Sentiment Index Comparison of Sentiment Indices tells you how Social Media feel about your top-level keywords in relation to each other. For the give time period, Telstra, Vodaphone, Telus, Telefonica, Talktalk, Virgin Mobile, Telecom Italia enjoy the highest user attitude with Singtel as the lowest among these keywords. As noted, Mobily Sentiment Index is positive. How sentiment indices compares to each other can be critical. Comparing your sentiment can help you determine whether you need to develop strategy and tactics that are directed at increasing a sentiment lead or closing a trailing gap.


Sentiment by Source Type Brand Sentiment for Posts by Source Type gives you a comparison of Sentiment between Mobily, Celcom, Indosat, Safaricom, Singtel, Talktalk, Telecom Italia, Telefonica, Telstra, Telus, Tiscali, Virgin Mobile and Vodaphone on Twitter, RSS Feeds, Facebook and YouTube for 2013-08-22 through 2013-09-20


Sentiment Index Trends When monitored over time, Sentiment Trend Lines show changes in opinion about your top-level keywords. Sentiment can sometimes fluctuate greatly over time. The ability to track trends provides you with historical visibility into how problems, programs or other events have impacted opinion at various points in time. You can learn how past activities affected sentiment and use that knowledge to construct the most effective current and future strategy and tactics.


Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended over time for Mobily on Twitter from 2013-08-22 through 2013-09-20


Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended over time for Celcom on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended over time for Indosat on from 2013-08-22 through 2013-09-20


Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended over time for Safaricom on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended over time for Singtel on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended over time for Talktalk on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended over time for Telecom Italia on Facebook, RSS Feeds and Twitter from 2013-08-22 through 2013-09-20


Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended over time for Telefonica on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended over time for Telstra on RSS Feeds, Facebook, Twitter and YouTube from 2013-08-22 through 2013-09-20


Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended over time for Telus on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended over time for Tiscali on Twitter, Facebook, RSS Feeds and YouTube from 2013-08-22 through 2013-09-20


Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended over time for Virgin Mobile on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended over time for Vodaphone on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


Share of Voice Percentage While sentiment measures opinion, Share of Voice is a quantitative measure. It indicates the comparative percentage of social media posts mentioning your keywords relative to the total volume of posts Buzzient has harvested for this set of keywords. Among these different keywords Vodaphone clearly dominates the others in terms of Share of Voice. This analysis helps you determine whether you need to construct programs that increase or preserve your share of voice.


Mobily Brand Volume Trend Lines Volume Trend Lines gives you an apples-to-apples comparison of volume as it has trended from 2013-08-22 through 2013-09-20 for Mobily, Celcom, Indosat, Safaricom, Singtel, Talktalk, Telecom Italia, Telefonica, Telstra, Telus, Tiscali, Virgin Mobile and Vodaphone. The vertical axis of the chart displays volume (posts per month) while the horizontal axis displays time.


Positive and Negative Post Volume Positive/Negative Post Volume gives you a comparison of 2013-08-22 through 2013-09-20 volume including the breakdown of positive, negative and neutral posts for Mobily. The vertical axis of the chart displays volume (posts per month) while the horizontal axis displays time.


Positive and Negative Post Volume Positive/Negative Post Volume gives you a comparison of 2013-08-22 through 2013-09-20 volume including the breakdown of positive, negative and neutral posts for Celcom. The vertical axis of the chart displays volume (posts per month) while the horizontal axis displays time.


Positive and Negative Post Volume Positive/Negative Post Volume gives you a comparison of 2013-08-22 through 2013-09-20 volume including the breakdown of positive, negative and neutral posts for Indosat. The vertical axis of the chart displays volume (posts per month) while the horizontal axis displays time.


Positive and Negative Post Volume Positive/Negative Post Volume gives you a comparison of 2013-08-22 through 2013-09-20 volume including the breakdown of positive, negative and neutral posts for Safaricom. The vertical axis of the chart displays volume (posts per month) while the horizontal axis displays time.


Positive and Negative Post Volume Positive/Negative Post Volume gives you a comparison of 2013-08-22 through 2013-09-20 volume including the breakdown of positive, negative and neutral posts for Singtel. The vertical axis of the chart displays volume (posts per month) while the horizontal axis displays time.


Positive and Negative Post Volume Positive/Negative Post Volume gives you a comparison of 2013-08-22 through 2013-09-20 volume including the breakdown of positive, negative and neutral posts for Talktalk. The vertical axis of the chart displays volume (posts per month) while the horizontal axis displays time.


Positive and Negative Post Volume Positive/Negative Post Volume gives you a comparison of 2013-08-22 through 2013-09-20 volume including the breakdown of positive, negative and neutral posts for Telecom Italia. The vertical axis of the chart displays volume (posts per month) while the horizontal axis displays time.


Positive and Negative Post Volume Positive/Negative Post Volume gives you a comparison of 2013-08-22 through 2013-09-20 volume including the breakdown of positive, negative and neutral posts for Telefonica. The vertical axis of the chart displays volume (posts per month) while the horizontal axis displays time.


Positive and Negative Post Volume Positive/Negative Post Volume gives you a comparison of 2013-08-22 through 2013-09-20 volume including the breakdown of positive, negative and neutral posts for Telstra. The vertical axis of the chart displays volume (posts per month) while the horizontal axis displays time.


Positive and Negative Post Volume Positive/Negative Post Volume gives you a comparison of 2013-08-22 through 2013-09-20 volume including the breakdown of positive, negative and neutral posts for Telus. The vertical axis of the chart displays volume (posts per month) while the horizontal axis displays time.


Positive and Negative Post Volume Positive/Negative Post Volume gives you a comparison of 2013-08-22 through 2013-09-20 volume including the breakdown of positive, negative and neutral posts for Tiscali. The vertical axis of the chart displays volume (posts per month) while the horizontal axis displays time.


Positive and Negative Post Volume Positive/Negative Post Volume gives you a comparison of 2013-08-22 through 2013-09-20 volume including the breakdown of positive, negative and neutral posts for Virgin Mobile. The vertical axis of the chart displays volume (posts per month) while the horizontal axis displays time.


Positive and Negative Post Volume Positive/Negative Post Volume gives you a comparison of 2013-08-22 through 2013-09-20 volume including the breakdown of positive, negative and neutral posts for Vodaphone. The vertical axis of the chart displays volume (posts per month) while the horizontal axis displays time.


Brand Volume Source Trends gives you a comparison of post volume as it has trended over time for Mobily on Twitter from 2013-08-22 through 2013-09-20


Brand Volume Source Trends gives you a comparison of post volume as it has trended over time for Celcom on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


Brand Volume Source Trends gives you a comparison of post volume as it has trended over time for Indosat on from 2013-08-22 through 2013-09-20


Brand Volume Source Trends gives you a comparison of post volume as it has trended over time for Safaricom on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


Brand Volume Source Trends gives you a comparison of post volume as it has trended over time for Singtel on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


Brand Volume Source Trends gives you a comparison of post volume as it has trended over time for Talktalk on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


Brand Volume Source Trends gives you a comparison of post volume as it has trended over time for Telecom Italia on Facebook, RSS Feeds and Twitter from 2013-08-22 through 2013-09-20


Brand Volume Source Trends gives you a comparison of post volume as it has trended over time for Telefonica on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


Brand Volume Source Trends gives you a comparison of post volume as it has trended over time for Telstra on RSS Feeds, Facebook, Twitter and YouTube from 2013-08-22 through 2013-09-20


Brand Volume Source Trends gives you a comparison of post volume as it has trended over time for Telus on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


Brand Volume Source Trends gives you a comparison of post volume as it has trended over time for Tiscali on Twitter, Facebook, RSS Feeds and YouTube from 2013-08-22 through 2013-09-20


Brand Volume Source Trends gives you a comparison of post volume as it has trended over time for Virgin Mobile on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


Brand Volume Source Trends gives you a comparison of post volume as it has trended over time for Vodaphone on Twitter, RSS Feeds, Facebook and YouTube from 2013-08-22 through 2013-09-20


This default on-demand report is generated from Buzzient Enterprise, a hosted application that provides automated harvesting and analysis of social media. Buzzient Enterprise harvests, aggregates and analyzes unstructured, qualitative social media content about the keywords configured in your system (typically things such as your company name, brands, products and competitors.) A variety of quantitative measurements and visualizations from the analysis are presented through the Buzzient Enterprise web browser interface. This report contains highlights of some of these major analysis areas. Overall capabilities of Buzzient Enterprise include: Integration with CRM for customer service - Easily create support cases from harvested posts with a single click. - Integrations include Siebel, Oracle CRM On Demand and Salesforce.com. What Users Are Saying - Harvested posts are automatically scored and viewable through a variety of filters. - View posts in their originating site. Engage with authors if appropriate. - Bookmark and/or email important or interesting posts. What Users Think About Your Brand, Products and Competitors - Current, historical and comparative sentiment indices. Overall and by source groups. - Historical sentiment trend analysis. - Distribution of positive, negative and neutral posts over time. How Much People Are Talking About You - Percentage breakdown of volume among your keywords. - Historical volume trend. Alerts - Receive alerts for posts mentioning your keywords and certain terms or highly positive or negative posts.


Copyright Information Copyright 2013 Buzzient Inc. All the text, graphics, design and other works are the copyrighted works of Buzzient Inc. All Rights Reserved. For more information, please contact us. Buzzient, Inc. P.O. Box 52440 Boston, MA 02205-2440 www.buzzient.com Tel. 1-800-308-BUZZ [email protected]

Massive buzzient telecoms sentiment sept 21 2013

Technology

Transcript of Massive buzzient telecoms sentiment sept 21 2013