Mass mutualfei presentation_journeytoinnovation

Tapping into the Inner Innovator:

Inspiring Employees to Think Differently

Gopika Kannan, PhD

Jennifer Fabrizi

Robert Polkowski

Knowledge Management & Innovation Practices team

Massachusetts Mutual Life Insurance Company

Knowledge & Innovation Practices Team

Gopika Kannan, PhD

AVP, Knowledge & Innovation Practices

[email protected]

Jennifer Fabrizi

Senior Experience Design Architect

[email protected]

Robert Polkowski

Knowledge & Innovation Manager

[email protected]

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Introduction to MassMutual’s Journey to Innovation

peopleSharing our experiences,

examples and outcomes of

work we’ve done with time for

Questions & Answers

© 2014 Massachusetts Mutual Life Insurance Company. All rights reserved. 3

Critical Success Factors

TRUST

& thinking styles

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Transforming People: Collaborative Innovation

Enabler: Culture of TRUST

Ingredients

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COLLABORATIVE

INNOVATION

EXPERIENTIAL LEARNING

CULTURE LEADERSHIP

demonstrate behaviors

hold town

halls

build sense of purpose

encourage

multidisciplinary problem-

solving

design thinking, collaboration &

education sessions

huddles

Innovation

Challenge

trust staff to manage

themselves and make

decisions

virtual

coaching

Elements Leading to Transformation

transparency


Knowledge Cafes


A taste of Design Thinking: Lightning Round

• Gathering Insights

• Generating Ideas

• Creating Prototypes

• Testing it Out© 2014 Massachusetts Mutual Life Insurance Company. All rights reserved. 8

Innovation Challenge

3 teams solving a business

challenge through

collaborative innovation

making the pitch to

make the sale

© 2014 Massachusetts Mutual Life Insurance Company. All rights reserved.

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Innovation Challenge: Incenting the Right Behaviors

Innovation


Siloed Work

John

Paulina

Maggie

Samson

Wyatt

Mario

Dawn

George

Valeria

RohithEmmanuel

Alina

George

Ismael

Jose

Douglass

Marlene

Dew ey

Solomon

Soren

Harvey

Quintin

Jillian

Maria

Dawn Ciro

Charlie

Gary

Tracy

Sharon

Fred

Rose

Garth

Alex

OliviaMarina

Sasha

Rey naldo

Rox anne

Charles

Collaborative Culture

John

Paulina

Maggie

Samson

Wyatt

Mario

Dawn

George

Valeria

Rohith

Emmanuel

Alina

George

Ismael

Jose

Douglass

Marlene

Dew ey

Solomon

Soren

Harvey

Quintin

Jillian

Maria

DawnCiro

Charlie

Gary

Tracy

Sharon

Fred

Rose

Garth

Alex

Olivia

Marina

Sasha

Rey naldo

Rox anne

Charles

Case Study:

Building Trust

through Leadership

Engagement

• Principles of Collective Intelligence involving 300 + associates

• Human-Centered Organizational Design

http://www.youtube.com/watch?v=Pc7EVXnF2aI

John Kotter, “Accelerate! The Evolution of the 21st Century Evolution”

Building Trust

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knowledge flows

personas & scenarios

human-centered “meta-model”

taxonomies / ontology

culture & work type analysis

social network analysis

capability analysis

user mental models & interaction needs

flows of shared knowledge

shared language structures & associations

contexts for work & cultural factorsnetworks of people & relationships

business capabilities & sub-processes

Meta model for Human-Centered approaches


Portfolio Management

Project

Sponsor

Business

Analyst

Test

Engineers

Architect

Developers

UX

Analyst & Designer

Do they understand

what the biz wants?

Project

Manager

ProjectTeam

Tech

Designer /Lead

Developer

SeniorLeadership

Will it be on

time and on $$??

Is there real

business value?

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ReleaseManagement

Knowledge

Analyst

Auditing

Process

Analyst

Test

Manager

Finance

They want

what, when?

Readiness

Analyst

ResourceManagers

ProcessGovernance

Knowledge Ecosystem


http://www.iconarchive.com/show/icons8-metro-style-icons-by-visualpharm/Sections-of-Website-Product-icon.html

http://www.iconarchive.com/show/icons8-metro-style-icons-by-visualpharm/Sections-of-Website-Product-icon.html

Innovation: systems-supported collaborative work

12 MassMutual

owned patents-

pending for an

intelligent system for

knowledge work


Thank you!!!

Gopika Kannan, PhD

AVP, Knowledge & Innovation Practices

[email protected]

Jennifer Fabrizi

Senior Experience Design Architect

[email protected]

Robert Polkowski

Knowledge & Innovation Manager

[email protected]

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© 2014 Massachusetts Mutual Life Insurance Company, Springfield, MA 01111-0001. All rights reserved. www.massmutual.com. MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance

Company (MassMutual) and its affiliated companies and sales representatives.

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Mass mutualfei presentation_journeytoinnovation

Presentations & Public Speaking

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