Maroba 30 November 2016
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Transcript of Maroba 30 November 2016
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“care factor zero”
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“culture eats strategy for breakfast”
Culture eats strategy and structure for breakfast
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Employee Engagement
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Engagement = care factor
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Care factor zero!
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Care factor zero!
Care Factor
100
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Global Financial Crisis2007Global Financial Crisis - 2007
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NOW!Need pic
Global Engagement Crisis (now!)
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Engaged
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Not Engaged
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Actively Disengaged
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Global Engagement CrisisLevel of Engagement World Australia
Engaged 13 24Not Engaged 63 60Actively Disengaged 24 16
100% 100%(Gallup Consulting)
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So what? Highly Engaged =
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Aged care Sector in Australia
Aged Care Sector in Australia
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Aged Care – Growing Fast
65 years + will double in next 40 years
Reference: 2015 Treasury Intergenerational Report
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Workforce Implications• Greater need for staff – grown
34% in last 5 years
• Median age 50
• Half reaching retirement age in 15 years
Reference: Aged Care Puzzle, McCrindle Research
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Workforce Implications
• 62% of residential facilities report a shortage of Registered Nurses
Reference: Deloitte Access Economics
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Workforce Implications
“a well led, well trained workforce is essential for a
sustainable sector”
Reference: 2016 Aged Care Roadmap
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Retention and Turnover• Significant Issues
• Turnover estimated between 25% and 40%
• Organisational culture and management support key issues
Reference: Dr Katrina Radford, Griffith University
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Conclusion:• Aged Care Sector must
improve engagement, retention and attraction of skilled employees
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Improving Culture and Engagement
Improving Engagement
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SAL – biggest in 25 yearsKey finding frontline leaders have a huge effect on engagement
and culture
http://sal.workplaceleadership.com.au
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Key Finding:
Engagement, culture, trust and 'intention to quit' are
results of good leadership.
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What the best do differently
(Gallup)
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What the best do differently
(Gallup)
• They develop their leaders!
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What the best do differently
(Gallup)
• Strategic, top down approach to engaging leadership teams
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What the best do differently
(Gallup)
• Cascade engagement through managers to employees
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What the best do differently
(Gallup)
• Managers are accountable for their team’s engagement
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Care factor zero!
Care Factor
100
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CF1001. Clarity
Care Factor 1001. Make your expectations crystal clear
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CF1002. Feedback
Care Factor 1002. Give honest, regular feedback
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CF1003. Vision
Care Factor 1003. Share the vision, priorities, action plans
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CF 1004. Growth
Care Factor 1004. Provide opportunities for growth and development
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CF1005. Belong
Care Factor 1005. Help people feel like they belong
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Leadership development pays!
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In summary
• Engagement matters!• Especially in aged care• Engagement comes from
leadership
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In summary• Leadership in aged care
will be a focus of ours in 2017
• Please contact us if we can help
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“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
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gregmowbray
gregmowbray.com1
@gregmowbray
Care Factor 100