MarketScope for Business Intelligence and Information Management Service...

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MarketScope for Business Intelligence andInformation Management Services in WesternEuropePublished: 16 May 2013

Analyst(s): Neil Chandler, Alex Soejarto

Consulting and system integration companies assist in developing solutionsfor business intelligence and information managers and buyers of servicesexpect broad support of information analysis strategies. We profile 24leading companies in Western Europe.

What You Need to KnowThis MarketScope research analyzes the market for implementation services related to informationmanagement solutions (for example, data management, data quality and data warehousing), as wellas business intelligence (BI) solutions (for example, analytics, performance management, reportingand visualization) in Western Europe. Factors driving the market are evident, based on key markettrends and the increasing importance of information in decision making. The rating of serviceproviders in this MarketScope is based on seven key evaluation criteria.

To enable user adoption and consulting and system integration (C&SI), companies must provide ablend of business, industry, technology and program management skills that are aligned with clientobjectives, culture and organizational capability. All selection processes are enterprise specific, soyour analysis should be specific to your project requirements. C&SI managers should continueinvesting heavily to meet client needs and establish the next set of solutions.

Western Europe remains a fragmented market with a mixture of larger regional and smaller nicheproviders.

MarketScopeThe earlier version of "MarketScope for Business Intelligence and Information ManagementServices in Western Europe" analyzes the consulting and implementation service market forprojects spanning Gartner's perspective on the BI, analytics and information management (IM)markets, which are covered in "Gartner's Business Analytics Framework" and "The InformationCapabilities Framework: An Aligned Vision for Information Infrastructure." These frameworksestablish the elements necessary to execute a complete BI and IM program, which may include



strategy, people and processes, performance management (PM), analytics, BI platform and IMinfrastructure.

During the past 10 years, organizations have established transactional platforms and informationsilos. Many efforts are now aimed at rationalizing the disparate technology, breaking silos,complementing internal information with external information feeds and adding new technologies toextend capabilities. More recently, the key trends described as the "Nexus of Forces" comprisingmobile, social, cloud and information are expanding the use cases, users and information sourcesused in BI and IM implementations.

C&SI managers have invested heavily to supply the skills needed to quantify, design and develop BIand IM solutions. Furthermore, C&SI bridges the gap between commercial off-the-shelf (COTS)software and customized, domain-specific solutions that clients need. Historically, the content forthese solutions has come from software vendors, but there is an increasing amount of intellectualproperty (IP) being created as content and offered direct from providers, as well as in partnershipwith customers.

The demands for greater business value from information assets and the increasing prevalence ofmore diverse analytic solutions are driving continued significant growth (at a compound annualgrowth rate of 9%) in BI and IM. BI and IM have been a top CIO priority for years, but there is stillmuch momentum and demand for new solutions and services. Primarily, this is due to theexpanded adoption of BI across smaller businesses, new geographic territories and throughfunctional expansion, such as data packaged analytic applications, discovery, predictive analytics,mobile, social, cloud and information (big data).

Demand for skills to strategize and implement analytics continues to outstrip supply. Due to anidentified shortage in skills to support these kinds of initiatives, there is a need for C&SI services(see "Gartner's Top Predictions for IT Organizations and Users, 2013 and Beyond: BalancingEconomics, Risk, Opportunity and Innovation").

Providers of these services meet the demands for increased service delivery in various ways,including targeted acquisitions, new hiring, transferring staff internally, scaling up nearshore andoffshore delivery hubs and growth through software sales and training. Clients can benefit from theincreased number of service offerings, but must also be vigilant that their chosen provider's growthis sufficiently supported to cope with extra demand.

Gartner anticipates continued strong demand for a combination of information analysis, PM and IMservices during the next year in Western Europe. This will fuel both organic and inorganic growthstrategies, culminating in aggressive recruitment and training strategies and further marketacquisitions and consolidation. There are multiple industry offerings, including retail analytics, fraudanalytics solutions, churn analytics or spending analytics. Providers also develop business analyticssolutions, whereby analytics are integrated into processes in which a more holistic view of thebusiness can be achieved. Management or business consulting capabilities are often required tofully develop and integrate these solutions into organizations.

All C&SI services providers are increasing the breadth of their BI and IM practice and areincreasingly choosing to lead with analytics (descriptive, diagnostic, predictive and/or prescriptive)

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capabilities. Furthermore, to meet the demand for low-risk quick-win rapid deployments, providerswill continue to build out content in the form of quick-starts, templates, accelerators, packagedsolutions and managed services. C&SI services providers are preparing for the expected upswing inoff-premises delivery by building out offerings in this space or creating a cloud-based platform asan extension of their BI and IM practice responsibility.

Further investment among BI service providers is centered on big data, in-memory analytics,unstructured data and social computing. The big data discussion in particular is gaining muchmarketplace attention and C&SI service providers are developing advisory services and capabilitiesby training up teams to think about how information is used in domains or in vertical markets.Applying the best available technologies to these different use cases is important to get through thebig data hype.

The competitive market landscape in Western Europe represents a diverse group of providers thatis also reflected in this MarketScope analysis. The demands of clients vary, from providers that canhandle a large global project, to providers that will support clients only in their local markets, whichmeans that the market is fragmented and diverse (see Note 2).

Market/Market Segment Description

BI and IM (comprising business analytics, PM, reporting and IM) solution services includeprofessional service offerings to optimize enterprise processes and integrate related technologyapplications and platforms, which include applications-related work. Solution services are offeringsto design, develop, deploy, manage and support specific processes, functions, applications orinitiatives in user organizations. These services aim to optimize company processes and integraterelated technology applications and platforms. Methods of purchase and service line definitions areavailable in "Market Definitions and Methodology: IT Services."

BI and IM solution services aim to provide effective alignment and integration of BI initiatives basedon "Gartner's Business Analytics Framework" and "The Information Capabilities Framework: AnAligned Vision for Information Infrastructure." These services encompass the data and IMinfrastructure, BI platforms, analytic applications, PM, organization (people and processes) andstrategy. They also include advanced analytics and big data initiatives, utilizing structured andunstructured data. Further, service providers are increasingly offering packaged solutions,packaged IP or managed services through innovative delivery methods.

Inclusion and Exclusion Criteria

The inclusion of providers in this MarketScope resulted from meeting several criteria and does notevaluate the suppliers on their managed services or outsourcing capabilities, but evaluatessuppliers only on project-based C&SI. The providers evaluated are chosen based on their currentand potential market impact, how often they appear on shortlists, the degree to which they areevaluated by respondents to Gartner's primary research surveys and how often Gartner analysts'interactions with clients result in some type of interest in specific providers.

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Companies were selected based on services offered and delivered in Western Europe, regardless ofthe location of their global headquarters and location of service delivery, as dictated by their ownoperational models.

Selection criteria are as follows:

Geography. Service provider capabilities in Western Europe will be reviewed for this research.Where appropriate, related capabilities to effectively execute the delivery model chosen by theC&SI services provider (specifically, on-site and off-site global projects) will also be reviewed(specifically, Brazil, Russia, India and China [BRIC nations]).

Service providers whose consulting and system integration service revenue is primarily derivedfrom customers in Western Europe.

Evidence of operations and a direct presence in at least one country in Western Europe(Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands,Norway, Portugal, Spain, Sweden, Switzerland, the United Kingdom or the rest of WesternEurope).

Presence. Service providers must have a Western European market presence and there mustbe demonstrated interest by clients for the solutions and products, as determined by Gartner.

Enterprise. Service providers should have demonstrated their solutions are used andsupported across the enterprise and go beyond departmental deployments.

Projects. Service providers must have the capabilities not just for staffing, but also fordelivering and managing BI programs across the business analytics spectrum.

Framework. Service providers must deliver projects that include four of the capabilities fromthe BI and PM framework domains (either singly or in combination). For more information onthis subject, see "Gartner's Business Analytics Framework."

Capabilities. Service providers should consistently invest in methodology and internalprocesses (as well as in resource development) to help clients with information managementchallenges, as described in the Information Capabilities Framework (see "The InformationCapabilities Framework: An Aligned Vision for Information Infrastructure").

Revenue. Pure play BI service providers and full service BI C&SI providers will be evaluated ifthey meet the previously mentioned inclusion criteria and the following revenue requirements:

Pure play companies for BI professional services are defined as companies that derivemore than 90% of revenue exclusively from BI consulting and integration services. Aminimum of $25 million in annual revenue is required to be considered for this research.Service providers are expected to deliver consulting and integration services for discreteprojects (projects include the requirement for deliverable services) and not just staffingservices, application outsourcing services, business process outsourcing (BPO) services orfull applications-related services.

There is also a requirement for $40 million in annual BI professional services revenue, aswell as $160 million for all professional services in applications-related work (for example,




CRM, enterprise research planning [ERP] and supply chain management singly or incombination).

Service providers are expected to deliver consulting and integration services for discreteprojects (projects include the requirement for deliverable services) and not just staffingservices, application outsourcing services or BPO services.

The evaluation process was devised from briefings and data from service providers, annual reportsand other publicly available information, as well as reference checks. Gartner continuously speaksto providers and their clients throughout the year, which also forms our decisions.

Gartner also conducts a client reference survey with vendor-provided customers.

Rating for Overall Market/Market Segment

Overall Market Rating: Positive

C&SI vendors in this market and evaluated in this research are investing aggressively to acquire ordevelop their BI and IM offerings to meet client needs. This is despite the complex market inWestern Europe that is complicated by multiple geographic, cultural, lingual, economic and politicalboundaries. Since practices are growing fast, C&SI vendors are scaling their operations to offer acomplete portfolio of services for the increasingly broad and diverse technologies and applicationsin the market. Many of these vendors need to further broaden their profiles with analytics andconsulting professionals evolving their organizations to close the talent gap in the marketplace.

Gartner has also seen an expansion in the variety of pricing and delivery solutions in the past yearwith both outcome-based projects (rather than traditional time and material and fixed pricing) andcloud-based services and packaged, domain-specific applications becoming more common (ratherthan on-premises pure consulting engagements). Recruitment and retention of key staff with theright technical and domain-centric skills remains a significant challenge for service providers.




Evaluation Criteria

Table 1. Evaluation Criteria

Evaluation Criteria Comment Weighting

MarketUnderstanding

Ability of the vendor to understand buyers' wants and needs and totranslate them into products and services. Vendors that show thehighest degree of vision listen and understand buyers' wants andneeds and can shape or enhance them with their added vision.

Standard

Offering (Product)Strategy

The vendor's approach to product development and delivery thatemphasizes differentiation, functionality, methodology and featuresets as they map to current and future requirements.

High

GeographicStrategy

The vendor's strategy to direct resources, skills and offerings to meetthe specific needs of geographies outside the "home" or nativegeography, either directly or through partners, channels andsubsidiaries, as appropriate for that geography and market.

Standard

Product/Service Core goods and services offered by the vendor that compete in/servethe defined market. This includes current product/service capabilities,quality, feature sets, skills and so on, whether offered natively orthrough OEM agreements and partnerships, as defined in the marketdefinition and detailed in the subcriteria.

High

CustomerExperience

Relationships, products and services/programs that enable clients tobe successful with the products evaluated. Specifically, this includesthe ways customers receive technical support or account support.This can also include ancillary tools, customer support programs (andthe quality thereof), availability of user groups and service-levelagreements, for example.

High

MarketResponsivenessand Track Record

Ability to respond, change direction, show flexibility and achievecompetitive success as opportunities develop, competitors act,customer needs evolve and market dynamics change. This criterionalso considers the vendor's history of responsiveness.

Standard

Innovation Direct, related, complementary and synergistic layouts of resources,expertise or capital for investment, consolidation, defensive or pre-emptive purposes.

High

Source: Gartner (May 2013)




Figure 1. MarketScope for Business Intelligence and Information Management Services in Western Europe

StrongNegative

Caution Promising PositiveStrong

Positive

Accenture x

Affectto x

Atos x

BearingPoint x

Business & Decision x

Capgemini x

CGI x

Cognizant x

CSC x

Deloitte x

Detica (BAE Systems) x

HCL Technologies x

HP Enterprise Services x

IBM Global Business Services x

Infosys x

Keyrus x

KPMG x

MahindraSatyam x

NTT Data x

Platon x

Pw C x

SDG Group x

Tata Consultancy Services (TCS) x

Wipro Technologies x

As of 16 May 2013

RATING

Source: Gartner (May 2013)




Vendor Product/Service Analysis

Accenture

Accenture is a global public company offering a broad set of IT services and solutions. AccentureAnalytics orchestrates the full scope of analytics solutions and services for its clients acrossconsulting, technology and outsourcing. Gartner estimates the company had approximately $2billion in global BI and IM service revenue and approximately 11,000 professionals throughout theAmericas, Europe and Asia/Pacific in 2012. We also estimate that Western Europe representsapproximately 50% of the BI and IM service business with 2,500 employees located in the region.

Accenture goes to market with its major industry segments for communications and hightechnology, financial services, health and public service, products and resources. It offers a fullbreadth of information analysis and IM solutions.

Accenture has capabilities across the following areas:

Automated development tools and reusable architecture components (Accenture Analyticsplatform).

Data strategy and architecture

Information integration

Big data and content management

BI and performance management

Advanced analytics technology enablement

Visualization

Advanced analytics capabilities

Accenture has more than 20 global analytics innovation centers, with seven located in WesternEurope; Dublin, Warsaw, Sophia Antipolis, Milan, Athens, Madrid and Barcelona.

Gartner's reference survey resulted in a reference feedback score (RFS) of 57.7 for Accenture inWestern Europe (down slightly from 64.9 in 2011). Clients are positive about the company as ananalytics thought leader. They often select Accenture for its depth of experience in businessanalytics and in particular, highlight its product technical strength and flexibility in consultingengagements.

Important criteria in the selection process include market understanding, thought leadership,expertise in information architecture and its influence with senior management. The company is agood fit for enterprises requiring a balance of business consulting advice with complex technologyexecution for their BI solution initiatives. It is well suited to larger, more complex organizationsundertaking global transformational initiatives.




Accenture has capabilities for Endeca, IBM, Informatica, Microsoft (via Avanade), MicroStrategy,Oracle, SAP, SAS Institute and Teradata, among others.

Rating: Strong Positive

Affecto

Affecto is one of the leading Northern European specialist providers, with all of its revenuestemming from BI services. Gartner estimates that its 2012 revenue was approximately $165 million.Norway and Finland account for approximately 60% of this revenue and the rest is from Denmark,Sweden and the Baltic countries. Norway and Finland is also where Affecto has located the majorityof its 450 staff.

Affecto maintains limited nearshore capabilities based in the Baltics and offers these capabilities toclients in the Nordic region. The company has indicated that trading conditions continue to bedifficult (for example, increased cautiousness and slower decision making by customers), whichculminated in modest year-on-year growth figures, compared to the wider EMEA market.

Affecto has based its BI and IM capabilities on four practice areas represented in each geographiclocation in which it operates, comprising:

Information infrastructure. Enterprise information management (EIM) solutions for customersin all Affecto-located countries.

Information and performance management. Analytics, BI and PM solutions for customers inall Affecto-located countries.

Collaborative decision making. Collaborative BI, portals and content management solutionsfor customers in all Affecto-located countries.

Business process and specific software solutions. Creating exclusive software solutions withits own IP for specific industries (such as the insurance industry) in selected Affecto-locatedcountries.

In addition to the four product areas mentioned earlier, Affecto also offers business advisoryconsulting and managed services in EIM, BI and enterprise content management (ECM). Gartner'sreference survey resulted in an RFS of 33.3 for Affecto in Western Europe (although the referenceswere only from the countries in which Affecto operates). Clients are positive about the company asa BI and IM solution partner in the region.

Client references received indicate that clients are somewhat satisfied based on strong clientrelationships with good client retention. In particular, Affecto is praised by clients for its technicalability in the products it covers, but received less positive comments related to its changemanagement and overall business consultancy capabilities.

Affecto is a good fit for Northern European clients in terms of technology-centric projects. It hasalliances with Tableau, SAP, IBM, Microsoft, Oracle and Informatica.




Rating: Promising

Atos

Atos is a full IT services provider with its headquarters in France. It has global revenue ofapproximately 8.8 billion and more than 76,000 professionals. Following its acquisition andintegration with Siemens IT Solutions and Services (completed in 2011), the company hasstrengthened its position as a truly global provider.

Gartner estimates Atos had approximately $240 million in BI and IM services revenue in 2012(representing a below-market average growth rate of 5% over 2011) and approximately 1,000professionals, mostly located in Germany, the U.K. and Ireland, France and Benelux. It also hasprofessionals throughout Western Europe, with near- and off-shore centers in Poland, Marokko andIndia, supported by other Atos practice staff when necessary.

Atos provides a global solutions portfolio, including big data, analytics in the cloud and mobilesolutions supported by global business analytics practices. Atos is focused on major industrysegments, comprising manufacturing, retail and services (which represents approximately 50% ofcompany revenue), the public sector, healthcare, transport, telco, media, technology, energy andutilities and financial services. It offers a full breadth of information analysis and IM solutions.

Atos has a global competence with dedicated BI and IM resources that focus on innovation,thought leadership and promoting BI adoption. Atos also hosts 16 customer service centersfocusing on customer requirements and improvement and innovation and four, nearshore/offshorecenters that concentrate on efficiency and operational excellence.

Gartner's reference survey resulted in an RFS of 44 (down from 51 in 2011) for Atos in WesternEurope. Clients were positive about its business understanding, technical and project managementcapabilities, but raised some issues over project management, staffing and account management.

The company is a good fit for European organizations that are modernizing their BI and IMinfrastructure and requiring best-in-class technology for BI solutions. Atos has capabilities for SAP,Oracle, Microsoft, IBM (Cognos, Netezza, and Datastage), QlikTech, SAS, Informatica, Cloudera,EMC and Esri.

Rating: Positive

BearingPoint

BearingPoint is a partner-owned consulting firm with 3,500 consultants in 14 European countries. Ithas a separate BI practice that constitutes just over 10% of full company revenue. Gartnerestimates the company's Western European BI practice generated approximately $70 million inrevenue during 2012, delivered by 320 professionals spread across the countries they support (withthe DACH [including Austria and Switzerland] German-speaking region being its largest territory).BearingPoint offers services across a full spectrum of industries, but most of its revenue comesfrom the service industry, financial services (especially banking) and the public sector.




BearingPoint offers business consulting and strategy work in combination with technical skills withinits BI practice. The company does not offer its own global delivery or offshore capability, but it doeshave a delivery partner (TCS) for projects and other strategic partners if required. As well assupporting leading vendor products, BearingPoint has its own implementation methodology calledMike 2.0 and a business analytics solution called HyperCube, which it claims is in use by more than150 organizations. HyperCube is a predictive analytics and data mining platform, capable ofprocessing large quantities of data to reveal risks and opportunities using complex, non-statisticalmethods.

Gartner's reference survey resulted in an RFS of 50.6 for BearingPoint in Western Europe. Clientswere positive about BearingPoint's customer-oriented service, flexibility and technical skills andcapabilities, but highlighted concerns about its depth of knowledge relating to domain expertise,project management and inconsistency of resources.

BearingPoint is a good fit for European organizations that are looking for help with an IM strategy orcomplex or domain-specific projects requiring business skills in addition to technical skills.BearingPoint has capabilities for IBM, Microsoft, Oracle, SAP, Informatica, QlikTech, SAS andTeradata.

Rating: Promising

Business & Decision

Business & Decision (B&D) is a service firm with headquarters in France and a dedicated BI practicewith 1,600 employees. Gartner estimates that in 2012, B&D had BI and IM revenue of approximately$160 million in Western Europe, representing more than 60% of its total Western European revenue.The majority of this revenue is generated in France and Benelux, but B&D also has local practicesestablished in 12 countries, shared-service centers in Tunisia, Spain and France (as well asMauritius) and across all major industries.

B&D has a global competence with dedicated, key BI and IM resources that focus on innovation,thought leadership and promoting BI adoption. B&D goes to market according to its major industrysegments of banking (retail and investment banking), insurance, life sciences (includingpharmaceuticals, biotech and medical devices), telecommunications and media and consumerindustries.

B&D offers both custom consulting and template solutions. It has co-created solutions and has jointgo-to-market activity with leading vendors such as RoamBI and Financial Communications,QlikTech and CRM Analytics, Oracle and SAS (life sciences), HCM (analytics), Oracle Hyperion,(CFO's office and SAP) and risk management (SAS). B&D has a depth of expertise in focusedsubject areas (such as risk in financial services) or focused vendors (such as discovery tools andmobile BI).

Gartner's reference survey resulted in an RFS of 32.8 (down from 47 in 2011) for B&D in WesternEurope. Clients praised B&D for its superior approach and technical competence, but it was also




criticized for a lack of business consulting and training resources, as well as inconsistent technicalskills.

B&D is a good fit for clients looking for business and technical consulting across a wide technologyportfolio. The company has go-to-market activities with IBM, Microsoft, Oracle, SAP, QlikTech,SAS, Informatica, MicroStrategy, Talend, Teradata and RoamBI.

Rating: Promising

Capgemini

Capgemini has its headquarters in France and has a global reach with its business informationmanagement (BIM) practice. Gartner estimates that in 2012, the company had more than $800million in global BI service revenue and more than 7,400 professionals in 36 countries.

Gartner estimates that Western Europe represents about $575 million (more than 70%) ofCapgemini's global BI and IM services business.

Capgemini has a full service capability based across industries such as telecom, media andentertainment, energy, utilities and chemicals, consumer products, retail, distribution andtransportation, financial services and the public sector.

Capgemini also focusses on the following areas:

Information strategy. Developing a road map for the effective use of business information.

Master data management (MDM). Developing a single view of customers, products andvendors.

BI service center. Industrializing BI development and support.

ECM. Dealing with unstructured data.

Business analytics and big data. Finding patterns in data to predict future outcomes, solvebusiness issues and build "intelligent" processes.

Capgemini has established a global center of excellence in Mumbai, India where it showcases theCustomer BIM Experience (CUBE) to demonstrate its analytics solutions. The company has localBIM staff across Europe in Austria, Denmark, Finland, France, Italy, Germany, Norway, theNetherlands, Poland, Portugal, Spain, Sweden, Switzerland and the U.K.

Capgemini has added innovation to its BIM practice, especially in big data, leveraging SAP Hana,Oracle Exalytics and Cloudera. The company has also invested heavily in creating a thoughtleadership position and has created multiple channels to present its innovative solutions to themarket.

Gartner's survey resulted in an RFS of 57.1 in 2012 (compared to 59 in 2011) for Capgemini inWestern Europe. Clients praised Capgemini for its superior flexibility, project management andtechnical competence, but it was also criticized for challenges relating to training and technicalresources.




Capgemini is a good fit for clients looking for a broad base of capabilities in applications andtechnology expertise, as well as strategic services. Organizations can also benefit from CapgeminiIM solutions that increasingly leverage its global delivery center. The company has capabilities forAb Initio, Oracle (including Hyperion), SAP-Business Objects, Microsoft, IBM (including Cognos andSPSS), Informatica, SAS, Teradata, EMC2, Adobe, Qlickview and Trillium Software.


CGI

CGI/Logica has company headquarters based in the U.K. and is a wholly owned subsidiary of CGIGroup. The company provides full services in the midst of CGI and Logica's massivecommunication, integration and rebranding process. Gartner estimates that in 2012, CGI/Logicareached approximately $730 million in global BI and IM service revenue with almost 4,200professionals (across CGI and Logica). The company had a much larger presence in the BI and IMspace, which was approximately three times the size of the previous CGI practice. It now has a BIand IM practice with an estimated 1,200 dedicated resources in Western Europe.

Gartner estimates CGI/Logica's BI and IM revenue in Western Europe was approximately $440million in 2012 (up from $252 million in 2011). Western Europe represented 84% of Logica'srevenue in 2011, but CGI has increased its presence in the U.S. and this year, the WesternEuropean region represents slightly more than 60% of global revenue. It is sited in the majority ofWestern European countries, with France accounting for the largest presence (representing morethan 35% of 2012 company revenue), followed by the U.K. and the Netherlands. CGI/Logica is alsoable to support international clients based in Western Europe in other global locations.

CGI/Logica offers a blended global delivery model for process improvement, BI/analytics integrationand information management services, supported by a set of services, methodologies and tools,including CGI's IP services. It has a particular focus on financial services, the public sector,manufacturing, retail and distribution, telecom and utilities, oil and gas, healthcare andcommunications sectors.

CGI/Logica had an RFS of 31.8 in Western Europe in 2012 (down slightly from 36 in 2011), ascalculated by the responses in Gartner's survey. CGI/Logica's clients were pleased with the workcarried out on their respective projects, its role as a trusted provider and its business consultingskills, while project management and technical skills received lower scores.

CGI/Logica has capabilities for Cloudera, IBM, Informatica, Microsoft, Oracle, QlikTech, SAP, SASInstitute, Talend, and Teradata. CGI/Logica is a good fit for clients looking for strong functionalcapability that it can add to projects, especially in the industry focus areas. CGI/Logica can offerclients a combination of business, functional and technical skills for projects in BI and IM.

Rating: Positive




Cognizant

Cognizant is a public company with a global delivery business model with headquarters in the U.S.The majority of its professionals are based in global delivery centers and it has a growing base oflocal consultants in addition to a global EIM and analytics practice. Gartner estimates that in 2012,the company generated approximately $255 million in BI and IM service revenue across WesternEurope. It is most established in the U.K. (representing more than 50% of its regional revenue),followed by Switzerland and the Netherlands (representing almost 30% of its regional revenue).Western Europe represents a relatively small percentage of Gartner's estimated global $1.3 billionrevenue. The company grew significant revenue in the region and increased its head count to 430 (aGartner estimate, up from 275 in 2011).

Cognizant has invested in strong local management across Europe the U.K., Switzerland,Benelux, Germany, France and the Nordic region. Its acquisition of six companies of the C1 Group(announced in December 2012) has added company breadth, particularly in German-speakingcountries.

Cognizant's global BI and IM capability is particularly focused on healthcare and life sciences(representing more than 40% of its overall BI and IM revenue), financial services and insurance(representing more than 30% of its overall BI and IM revenue), manufacturing, retail logistics andconsumer goods, communications, information, media and entertainment and high technology.

Cognizant has invested in multiple areas for solutions aimed at customer life cycle analytics, on-demand labs, industry-aligned solutions (across risk and compliance, sales and marketing,mortgage and finance and commercial analytics), PM frameworks and metrics and BI on mobile andcloud, which aligns with Gartner's Nexus of Forces research.

Gartner's reference survey resulted in an RFS of 47.9 (up from 44.1 in 2011) for Cognizant inWestern Europe. Clients praised Cognizant for its commitment to customers, technical breadth,thought leadership and domain expertise. Clients expressed concerns over project planning,geographic alignment and change management capabilities.

Cognizant has alliances with Actuate, Amazon Web Services, Endeca, IBM, Informatica,MicroStrategy, Microsoft, Oracle, QlikView, SAP, SAS Institute, Syncsort, Talend and Teradata.Cognizant is a good fit for clients with large IM or information analysis and PM projects, whereby acombination of consulting skills is needed with low-cost delivery.

Rating: Positive

CSC

CSC is a company with headquarters located in the U.S. and a global reach and breadth of ITservices products. The company has renewed and reorganized its BI and IM services into anenterprise intelligence and information services global practice.

Gartner estimates that in 2012, the company generated approximately $465 million in global BIservice revenue and more than 3,400 BI professionals. Western Europe represents approximately$120 million in BI and IM services business revenue (a Gartner estimation), with approximately




1,000 professionals in the region and nine CSC delivery centers, eight service desk locations and 10data centers. CSC has a particular focus on Belgium, France, Germany and the U.K.

CSC has a diverse and global client base and operates across most diversified industry segments,including financial services, healthcare, manufacturing, and the public sector. It has a broad servicedelivery capability encompassing enterprise performance management (EPM), information services,analytics, BI, data warehouse, content management, MDM, information governance and data store.CSC has set a big data strategy in particular to address the increasing scaling needs of its largestclients.

CSC has evolved horizontal and vertical industry-specific solutions. Its horizontal enterpriseintelligence services address all information domains from the data store, information governance,master data management, data warehouse, content management, business intelligence, analyticsthrough to information as a service. CSC's vertical industry-specific services include Careveillanceand Payor Optics in healthcare, insurance fraud analytics and ClimatEdge in financial services,Dashboard 360 and aftermarket warranties in manufacturing.

Gartner's reference survey resulted in an RFS of 39.7 (up from 14.4 in 2011) for CSC in WesternEurope. Clients praised CSC for its people and the relationships they build with the customer,thought leadership, industry expertise and technical competence, but it was also criticized forproject management, business consulting, change management and overall cost.

CSC is experienced in handling large, broad IT services projects and can offer clients a blendeddelivery model with resources in nearshore and offshore locations. It has invested heavily indeveloping information analysis solutions to complement its strong IM capabilities.

CSC is a good fit for clients with larger scale projects, domain-specific projects and informationintegration and BI projects. Its major strength is in its IM offerings and it is this focus that culminatesin a "Promising" rating. CSC has capabilities for SAP BusinessObjects, SAP NetWeaver BusinessWarehouse, IBM Information Management, Oracle BI and CPM, Microsoft BI, Informatica, SAS,MicroStrategy, Teradata and EMC (Documentum and Greenplum).

Rating: Promising

Deloitte

Deloitte is a global accounting, tax, consulting and advisory firm with a broad IT services portfolio.The BI group goes to market as Deloitte Analytics and has major practice areas to cover informationanalysis, PM and IM needs. Gartner estimates that in 2012, the company generated approximately$1.4 billion in global BI and IM service revenue, with more than 6,300 BI and IM professionals (upfrom $1.2 billion and 4,800 in 2011, respectively).

We estimate that Western Europe represents approximately 15% of Deloitte's BI and IM servicebusiness ($250 million in 2012, up from $200 million in 2011) with 830 professionals (up from 725 in2011) in the region.




Deloitte has a strong industry focus and goes to market through its target industries of healthsciences and government, consumer business and manufacturing. These include technology, mediaand telecommunications, financial services and energy and resources.

Deloitte continues to invest in information analysis in the region through a series of acquisitionssuch as Caritat Strategic Analytics Group, Numius and I-Care, for example, its build out of DeloitteSNET (a firm-wide solutions network where analytics are increasingly included) and HighlyImmersive Visual Environment (HIVE) locations to showcase technologies and analytics in U.K.locations and via an innovation lab in Amsterdam.

Deloitte has a specific focus through Deloitte Analytics (including big data), financial transformation,governance, risk and compliance, international financial reporting standards (IFRS), mergers andacquisitions, and sustainability and climate change.

The company has a growing portfolio in horizontal and vertical industry-specific solutions such ashealthcare analytics, managed markets analytics, supply chain analytics, mobile analytics,marketing mix modeling, workforce analytics, oil and gas BI accelerators, insurance analyticsaccelerator and customer analytics for banking.

Gartner's reference survey resulted in an RFS of 29.1 (down from 55 in 2011) for Deloitte in WesternEurope in 2012. Deloitte is rated as a "Strong Positive," despite this lower score, which indicatesthat the company may be struggling to maintain service levels through a period of rapid expansion.Clients strongly praised Deloitte for its combination of business understanding and technicalcapabilities, as well as its project management skills, but it was also criticized for its pricing strategyand not keeping the right quality of resources available for some projects. Most of Deloitte's clientare global or have to engage in the global marketplace in some way.

Deloitte is a good fit for organizations addressing global transformational projects and complexbusiness issues that can be measured by business outcomes and backed by technology strength tosupport the execution. The Deloitte Analytics practice has capabilities for Oracle, IBM, SAP, SAS,Teradata, Informatica, MicroStrategy, Tableau and QlikTech.


Detica (BAE Systems)

Detica is an information intelligence service business owned by BAE Systems (a FTSE 30 companywith a 19 billion turnover). It has a BI and IM full services practice with approximately 290professionals (up from 250 in 2011) and with revenue in Western Europe estimated by Gartner at$130 million in 2012 (up from $94 million in 2011). The U.K. represents almost 100% of Detica's BIand IM revenue and is where most of the company's resources are based.

Detica is focused on delivering advanced BI and IM capabilities, from strategic advice and analyticsto system integration and managed services, software development and hardware engineering.Detica also provides specialist solutions that cannot typically be met through the mainstream BI andIM COTS market, including BI and IM capabilities requiring a high level of security (such as defense,counterterrorism and counter fraud).




Detica packages its services into industry-specific propositions for target sectors, including nationalsecurity, defense, law enforcement, civil government, telecom, financial services, energy andutilities and transport. The company also provides a range of technical competencies likeoperational intelligence, big data, predictive analytics, fraud and risk analytics, data warehouseimplementation, regulatory compliance, data governance and information assurance.

Detica achieved an RFS score of 59.4 (up from 43.6 in 2011) in the 2012 Gartner client referencesurvey. Clients praised Detica for its flexibility and adaptation to changing requirements, functionalskills and understanding client needs. However, the company was criticized for its management ofmultiple interdependent projects, the tenure of consultants, geographic fit and change managementskills.

Detica is well suited for U.K.-based clients, particularly in public services, telecom and financialservices, looking for a strong technology provider. It is also a good fit for region-wide clients lookingfor specialist security or defense capabilities. Detica has resources for Oracle, SAS, Ab Initio,QlikTech, Hadoop, 10gen/Mongo, IBM (info sphere streams and Netezza), Talend, Apache Luceneand Teradata.

Rating: Positive

HCL Technologies

HCL Technologies has information analysis and IM capabilities distributed across its enterprisetransformation services and enterprise application services businesses, using its global deliverymodel for application development and technology services. Gartner estimates that in 2012, HCLgenerated approximately $240 million in BI and IM service revenue and had more than 3,300 BIprofessionals.

With its headquarters based in India, the company utilizes its global delivery model for clients inWestern Europe. Gartner estimated HCL's BI revenue at approximately $81 million in 2012 inWestern Europe (up significantly from $49 million in 2011), which represents 34% (up from 32% in2011) of the company's global revenue.

Most of HCL's local presence is concentrated in the U.K., accounting for approximately 87% of its1,100 regional resources. Local consultants are also situated in Germany and the Netherlands andthere is a sales presence in multiple Western European countries. HCL is focused on banking,insurance, pharmaceuticals, consumer services and manufacturing. The company has establishedan advanced analytics lab and has begun offering analytics as a service to clients. It also has what itcalls vertically-focused "fully loaded" services across banking, healthcare and manufacturing and ahorizontal focus in mobile BI, big data and fast data solution frameworks to accelerate clientdeployments.

Gartner's reference survey resulted in an RFS of 43.6 in 2012 (up from a negative 31 in 2011) forHCL in Western Europe representing a significant upward shift compared to the RFS in 2011.HCL's clients were satisfied with the resources provided on their projects in 2012 and praised it for




its agility and responsiveness, consultant knowledge and applications expertise. Less positively,HCL was criticized for its project management, business consulting and pricing capabilities.

The company has SAP BI capability (including BusinessObjects), Oracle BI and PM, Informatica,SAS, Teradata, Microsoft BI, IBM Infosphere, MicroStrategy, QlikTech and Teradata.

HCL is an option for large enterprises looking for a service partner in IM with an emphasis onmanaging data quality and management of a BI solution.

Rating: Promising

HP Enterprise Services

HP is a global technology and outsourcing company with headquarters in the U.S. As part of itsEnterprise Services division, HP offers information management and analytics services. The globalpractice is known for its expertise in data management, data warehousing, information strategiesand information delivery. Gartner estimates that the company generated approximately $500 millionin global BI services revenue in 2012, with 5,000 professionals throughout its core markets of theU.S., Italy, the U.K., Germany and Japan, as well as its global delivery locations. Gartner estimatesthat Western Europe represents around 40% of HP's BI and IM services business.

HP has made information management and analytics (IM&A) a strategic priority, declaring cloud,security, mobility and information optimization as three of its four strategic growth areas. HP'sprimary industry segments are financial services, communications, media and entertainment (CME),retail and consumer packaged goods (R/CPG), travel and tourism transportation (T&T) andhealthcare and life sciences (HLS).

The company is increasingly focused on end-to-end solutions aimed at big data issues. HP's IM&Aservices is expanding capability from tighter alignment with HP Labs roll out of "social intelligence"solutions with a key focus on industry and business domain solutions (CME, R/CPG, HLS, T&T, riskand compliance, supply chain and operations and customer management solutions), businessdomains (BPO social analytics), enterprise application services (autonomy, Vertica and SAP Hana)and core services (big data, data discovery and cloud).

Gartner's reference survey resulted in an RFS of 62.8 in 2012 (up from 44 in 2011) for HP in WesternEurope. Clients found the company lacking flexibility at times, but appreciated the company's visionand delivery capability. HP achieved a high score for technical capabilities and projectmanagement, especially in complex data warehousing-centric deployments. However, clients raisedconcerns over breadth of capability, geographic and cultural fit and overall cost.

Beyond its own growing solutions portfolio, HP has capabilities for Ab Initio, Analytix, Endeca,Balanced Insight, Composite, OpenText, Informatica, Microsoft, MicroStrategy, SAP, SAS, Tibcoand open source providers (Talend, Hadoop, Cloudera). The company is a good fit for clientsexpanding their enterprise application platform capabilities for BI reporting and for broadening theirIM requirements.

Rating: Promising




IBM Global Business Services

IBM is a global technology, business services and outsourcing company. IBM Global BusinessServices (GBS) is the consulting group under which the business analytics and optimization (BAO)practice sits. Gartner estimates that the company generated approximately $2.6 billion in global BIand IM services revenue and has more than 9,000 professionals in its global BAO services line in2012. IBM also has several thousand analytics experts in enterprise applications and outsourcingpractices. We estimate that Western Europe represents around 35% of BI and IM servicesbusiness.

IBM has stated that it has three execution priorities for its BAO practice:

Client excellence

Talent development

Industry solutions and business use cases

To meet these priorities, IBM has developed more than 40 industry business use cases and aSmarter Analytics Signature Solutions portfolio, which combine IBM services, research andproducts to address business issues such as predictive asset monitoring and optimization, anti-fraud, waste and abuse, CFO performance insight and customer next best action.

BAO industry use cases package IBM's IP (for example, domain expertise and content with IBMsoftware/hardware). It has established nine analytics solution centers to showcase front officesolutions and bring together the IBM Software Group with IBM GBS. IBM Research is also workingmore closely with IBM GBS to bring more "scientific methods" to its consulting products and BAOsolutions.

To meet the demand for talent, IBM has both organic (through boot camps, IBM University,accelerated recruitment and retention programs) and inorganic (acquisitions and partnering with 200academic organizations) programs in place.

Gartner's reference survey resulted in an RFS of 60.9 in 2012 (up from 50 in 2011) for IBM GBS inWestern Europe. Clients praised IBM for its geographic coverage, thought leadership, domain andtechnical expertise and the relationships it builds with customers, but scored lower on projectmanagement, level of attention to customer needs, change management and overall cost.

IBM is a good fit for clients looking for BI and predictive analytics, information analysis and big datasolutions, as well as the implementation of PM applications. IBM GBS can handle complexinitiatives requiring business and technology skills by industry through its BAO solutions. IBM has abroad base of alliances and competencies across products in the BI marketplace, including Oracle,SAP, Hadoop and Teradata, as well as an increasing portfolio of its own technology, such asNetezza, Cognos, SPSS and InfoSphere.





Infosys

Infosys is an IT services providers based in India across a broad mix of industries. Infosys has a BIand IM practice that it is currently centralizing into one global information transformation practice.Gartner estimates that in 2012, global BI and IM revenue was approximately $700 million (24% yearover year growth) supported by 8,000 professionals. Gartner estimates that Western Europe 2012revenue represented around $150 million (22%) of BI and IM services business, supported by 1,200regional professionals.

Infosys markets its products in banking, financial services and insurance, manufacturing, energy,utilities, communications, services and retail, CPG, logistics and life sciences. It has four centers ofexcellence showcasing information solutions for big data, SAP Hana, social analytics, as well asadvance visualization and data virtualization.

It has a proprietary transformation framework (IMPAC) that provides a comprehensive structure forBI PM programs. Infosys has also created industry-specific accelerators and packaged offerings,such as integrated business planning analytics, retail analytics to minimize depleted stock levels,patient data analytics, retail marketing insight, machine and device data analytics, big data for oiland gas, and geospatial data management and visualization.

Gartner's reference survey in 2012 resulted in an RFS of 32.1 (up from 24.4 in 2011) in WesternEurope for Infosys. Clients still express a few common challenges with offshore execution, such aseffective communication and consultant turnover. Infosys clients are impressed with the domainknowledge and skill of consultants. Infosys gets rated well for its project management and productknowledge, but clients also raised concerns over cultural fit, domain understanding (in contradictionof other clients who praised this element) and change management skills.

Infosys has capabilities for SAP products (BO, Business Warehouse, Business Object Documents[BODS] and Hana), Informatica, IBM (Cognos, Infosphere, Netezza and Big Insight), Oracle (BI,Hyperion, Exadata/Big Data), Microsoft (BI and Parallel Data Warehouse [PDW]), Ab Initio, Teradata,QlikTech, Tableau, Tibco Spotfire, MicroStrategy, SAS and a range of big data vendors such asCloudera, Splunk, MongoDB, Aster, Karmasphere and DataMeer.

Infosys helps clients to expand business application initiatives with BI capabilities to leverageoffshore implementation and analytics services and outsourced BI programs.

Rating: Promising

Keyrus

Keyrus is a boutique BI service provider with its headquarters in France. The company iscategorized by Gartner as one of the larger southern European local providers. Gartner estimatesthat the BI revenue of Keyrus was approximately $108 million in 2012 (up from $92 million in 2011)in Western Europe. The majority of this revenue originates from the strong base Keyrus has in itshome market of France and Belgium, where the majority of its Western European revenueoriginates. The balance is divided between Luxembourg, Spain and Switzerland.




The company employs approximately 1,650 global professionals, of which 1,050 are specificallyfocused on BI services, located mostly in Western Europe. The most important vertical sectors aremanufacturing, financial services, utilities, telecom and the public sector. Keyrus has limitedoffshore and nearshore capabilities and mainly uses less expensive locations in France and Belgiumas well as in Spain, Tunisia and Mauritius.

Keyrus also has offices outside of Western Europe in 12 countries, including the U.S., Brazil,Canada and China. Its 2011 acquisition of Vision BI (adding 50 professionals based in Israel andNorth America) has expanded geographic coverage and depth of expertise in BI, especially bigdata. The Keyrus business consulting arm makes up approximately 5% of the company's revenue.In the past year, this practice has shown major added value, especially for larger accounts.

No client references were available for the 2012 Gartner reference survey, so an RFS cannot beassigned. Keyrus clients are generally satisfied with its services and client feedback is usually morepositive for technical skills above all else.

Keyrus is a good fit for local clients looking for both strategic and technical skills within IM and PM.Keyrus has capabilities for a wide range of solutions including SAP, Oracle, IBM, Microsoft, SAS,QlikTech, Informatica, MicroStrategy, Talend, Tableau, Tagetik, Roambi, EMC Greenplum andHadoop+.

Rating: Promising

KPMG

KPMG is a global network of professional firms providing audit, advisory and tax services. TheKPMG BI practice has aligned its capabilities to management advisory and consulting servicesrelated to BI and analytics. Gartner estimates that in 2012, the company generated approximately$700 million in global BI and IM service revenue and has around 2,500 professionals. Gartnerestimates that Western Europe represents approximately 50% of the company's BI and IM servicesbusiness.

KPMG offers its BI and IM services and solutions focused on decision support, performance andrisk and information management, but has added big data, analytics, intelligent enterprise/EIM,EPM sandbox environments, methods and tools. There is also a value delivery framework providingan holistic approach to transforming clients' businesses, which unifies a complete set of methods,including more than 100 toolkits to aid professionals in product delivery to their clients. KPMG hasmade multiple acquisitions to increase its scale including Wise Window (MOBI, mass opinion BI andWeb analytics) and Secor (business consulting in Canada).

KPMG focuses across all industries with a good balance of information analysis and IM, such assupply chain and marketing analytics, risk analysis and forensics analytics. KPMG is promoting newbusiness models (such as managed services, packaged IP and value-based deals) to exploitinformation as examples of its visionary approach. The company offers solutions for financialmanagement, industrial services, the public sector, communications and consumer markets, auditand risk, business effectiveness, IT advisory and tax and transactional services.




In certain cases, KPMG subcontracts implementations with IBM or Tata Consultancy Services(TCS). KPMG claims broad coverage from business consulting through to implementation andis gaining share in the implementation of PM applications.

We cannot provide an accurate rating based on KPMG's reference survey response, although theinformation received indicates high scores for its methodologies, partnership and commitmentcapabilities, as well as its consultant business knowledge. The BI practice is in growth mode andthis may lead to several project challenges, but clients still rate KPMG's project management skillshighly.

Rating: Positive

Mahindra Satyam

Mahindra Satyam is an offshore service provider based in India. It offers an extensive set of IMsolutions through its core BI practice, as well as extended sister companies Tech Mahindra andBristlecone. Gartner estimates this group generated approximately $140 million in global BI servicesrevenue and employs around 3,400 professionals. Gartner estimates that Western Europerepresents about 30% of its BI and IM services business.

The group, including Mahindra Satyam, has core strengths in financial services, manufacturing andtelecom. Mahindra Satyam also covers healthcare, IT services and utilities. Tech Mahindra isfocused on the telecom market and Bristlecone has a focus on the supply chain. Analytics solutions(although a small part of its portfolio) are built for customer, marketing, risk and supply chaindomains and it was one of the first service providers to bring these types of solutions to clients.However, it has faltered in keeping up with the speed of change in BI, analytics and PM areas.

Mahindra Satyam is still at a relatively early stage in its rebuilding of a global BI and IM practice toaddress the information analysis, IM and PM demands in the Western European market (currentlywith most impact in the U.K.), but it is also pursuing a presence in other areas of Europe.

A recent strategic partnership will help make major inroads into the Benelux market to add to thosemade in Germany, France and Sweden last year. Progress so far has seen the company establishWeb-based BI, mobile and big data centers of excellence and an expansion of its iDecisionsindustry and business-process-focused "Best Practices" toolkit. Mahindra Satyam has also createdpackaged offerings for social media analytics, machine data analytics, customer value managementand fraud detection and prevention.

Gartner's reference survey resulted in an RFS of 35.9 for Mahindra Satyam in Western Europe in2012. Clients praise the flexibility of teams, product knowledge and business alignment, butexpress concerns over offshore execution and business consulting capabilities.

MahindraSatyam has product capabilities for Actuate, Oracle, EMC Greenplum, IBM, Microsoft,Teradata, SAP, Splunk, Cloudera, Solix, Ab Initio, QlikTech, Informatica, SAS and MicroStrategy.Clients should exercise caution and perform the appropriate due diligence to evaluate and ensure agood fit when working with Mahindra Satyam in its BI program.

Rating: Caution




NTT Data

NTT Data is the IT solution arm of the NTT Group with a global IT services unit generating $15 billionin annual revenue and with 58,000 professionals operating in 36 countries. NTT has expandedthrough organic growth and inorganic acquisitions (such as Value Team, Cirquent, Intelligroup andthe recent acquisition of Keane).

The company has a global BI practice that Gartner estimates at approximately $150 million inannual BI revenue serviced by more than 1,600 global BI and IM resources. Gartner estimatesWestern Europe represented around 35% of this revenue in 2012. There are approximately 300resources across Western Europe, with a specific focus on Germany, Italy, the U.K. andSwitzerland. There are also smaller operations across Austria, Denmark and Netherlands.

NTT Data goes to market via its major industry segments of manufacturing, telecom, finance,insurance, healthcare and government. NTT Data focuses on core BI and PM capabilities, such asmobile BI, long-range planning and controlling and in-memory BI reporting. The company has itsmain strengths in data management and complex technology projects, recently focusing on its newBICLAVIS analytics methodology/framework solution, including in-memory and near-real-timeanalytics, mobile BI and industry-specific product solutions for manufacturing, insurance andhealthcare.

We cannot provide a rating based on NTT Data's reference survey responses, although theinformation received indicates high scores for its methodologies, professionalism and technicalexpertise. However, its BI and IM practice is in growth mode, which can lead to numerous projectchallenges.

Core competencies include SAP BW, BOBJ, Oracle Business Intelligence Enterprise Edition(OBIEE), IBM (Cognos, Netezza), Microsoft, QlikTech, Informatica, MicroStrategy, Oracle and bigdata providers (such as Cloudera, Hadoop) and Pentaho.

Rating: Promising

Platon

Platon is a specialized BI service provider with its headquarters in Denmark. Gartner estimatesPlaton's revenue was approximately $45 million in Western Europe in 2012, with around 250dedicated resources. Platon has a Nordic market strategy with approximately 57% of its revenue inDenmark, as well as resources and revenue in Norway, Finland, Iceland and Sweden.

Platon does not go to market by industry, instead, it targets large organizations in the Nordic region,as well as the public sector. Platon has product capabilities for Microsoft, SAP, Informatica, Oracle,HP, Targit and QlikTech and has resources for IBM and SAS Institute. Platon is a good fit for Nordicorganizations looking for a service partner for their IM projects.

Gartner's reference survey resulted in an RFS of 53.4 for Platon in Western Europe in 2012. Clientspraise the company's technical skills and project commitment and business specialist knowledge,




but express concerns over its business understanding and business logic, communication andinability to provide global services.

Rating: Promising

PwC

PwC is a global network of member firms offering accountancy and advisory services, as well as aportfolio of IT services. PwC has established an information management group to centralize itssolutions in areas such as applied analytics, statistics, advanced simulation and businessintelligence. Gartner estimates the company generated approximately $550 million in global BI andIM service revenue in 2012 and has around 2,500 professionals. We also estimate that WesternEurope represents about 40% of its BI and IM services business with an estimated 700 regionalprofessionals.

In particular, PwC has a strong practice in companion areas, such as governance, risk andcompliance, which complement its BI and PM solutions. PwC has invested significantly through acombination of organic and inorganic strategies. Its acquisitions include BearingPoint diamondmanagement and technology consultants (in multiple countries, most notably the U.S. and Japan),Karabus (Canada), diamond management and technology consultants Paragon (the U.K., Turkeyand the Middle East), Proxyon and True Economy (the Netherlands), PRTM and Ant's Eye View.These all contribute to PwC's BI and IM service offerings in digital transformation, big datamanagement, mobile, cloud, advanced business intelligence, customer information strategy andenterprise content management.

PwC is also hiring in India and China to deepen its global delivery capabilities, vertical expertise andservice offerings. PwC's IM practice goes to market with its industry sectors. The company offers afull range of information analysis, PM and IM solutions for selected target sectors including bankingand capital markets, entertainment and media, healthcare and biotechnology, insurance, retail andconsumers, pharmaceuticals and technology and utilities.

Gartner's reference survey resulted in an RFS of 56.4 (up from 53 in 2011) for PwC in 2012 inWestern Europe. Clients praise PwC for its collaborative approach, business domain and technicalexpertise, but raised concerns about its ability to align resources for clients where multiple projectsare occurring simultaneously, as well as pricing and overall communication.

Clients are advocates of PwC and compliment the firm for its partnership with client goals andleadership in project successes and project management, as well as consultants' understanding oftechnology. Clients often select the consulting group because of an existing relationship. Importantcriteria in the selection process include thought leadership, information architecture, industryexpertise and project management methodology.

PwC has alliances with major BI vendors including SAP, Oracle, Microsoft, Informatica, SAS,Hyperion, Tableau, HP and QlikTech. Its BI and IM solutions complement clients' enterpriseapplication platforms.




PwC is a good fit for large multinationals looking for global transformation projects and for clientsassessing the impact of information strategies on their business processes.

Rating: Positive

SDG Group

SDG Group is a specialist provider of BI services with headquarters in Italy and Spain, withsupporting offices in 12 global locations. Gartner estimates that company revenue was $28 millionin 2012 (up from $25 million in 2011), with a total of 240 resources (up from 225 in 2011).

The company operates in a selection of countries in Western Europe, such as Germany, the U.K.,France and Portugal, but most revenue (84% combined) is in Italy and Spain. It has also beenincreasingly active in the Middle East.

SDG provides services to sectors such as communications and media, consumer products, fashionand retail, financial services, government and education, healthcare and life sciences,manufacturing and logistics and utilities and resources. It is a global business consulting firm, withspecial leadership qualities in business process re-engineering, corporate performancemanagement and collaborative BI. The company has developed solutions for consumer packagedgoods, social intelligence and financial planning.

SDG achieved an RFS of 46 in 2012 in Western Europe (down from 51 in 2011), as calculated by theresponses in Gartner's reference survey. SDG's clients praised its ability to understand businessrequirements, flexibility and strong technical competences, but also raised concerns over changemanagement and change of resources and in one case, project management skills.

SDG is a good fit for clients requiring business consulting expertise, particularly in corporateperformance management projects. SDG has capabilities for Microsoft, SAP, Oracle, MicroStrategy,IBM (Cognos/Netezza), SAS, QlikTech, Board and Teradata. The main proportion of its resources isallocated to SAP, SAS, IBM, Oracle, QlikTech and Board International.

Rating: Promising

Tata Consultancy Services (TCS)

TCS is part of the Tata Group one of India's largest conglomerates. TCS has a broad set of ITservices and a BI and PM practice that leads its global BI solutions. Gartner estimates the companygenerated approximately $1.1 billion in global BI and IM services revenue and employs around15,000 professionals.

Gartner estimates that Western Europe represents approximately 30% of the company's BI servicesbusiness. TCS has a presence in multiple Western European countries. Gartner estimates more than60% of this revenue is generated in the U.K., with Holland and Switzerland representing 15% andthe rest in other regional countries. TCS has an emphasis on global delivery, which means thatclose to 70% of its staff are based in offshore locations, such as India, with the remaining 30%servicing clients from an onshore location.




TCS goes to market by aggregating clients into industry segments of financial services, insurance,life sciences and healthcare, manufacturing, retail and distribution, telecom, media andentertainment and travel and hospitality. It offers a full breadth of information analysis and IMsolutions and implementation of PM applications. It has invested in offering a broader set ofpredictive analytics across industries. TCS is revamping its multiyear service strategy aroundbusiness analytics, BI and IM, encompassing the initiatives on products, cloud, mobility, social,multistructured information and governance in particular.

No client references were available for the Gartner reference survey and an RFS cannot be assignedto TCS for its BI and PM practice. Gartner finds that TCS clients are generally satisfied with itsservices, but desire greater innovation and client-centric advice.

TCS works with multiple partners, including IBM, Informatica, Microsoft, MicroStrategy, Oracle,SAP, SAS Institute, Teradata, QlikTech and Tibco. In addition, TCS is partnering with manyproviders to provide implementation services.

TCS is suited to technology-centric projects, for projects in which information integration is of keyimportance and for engagements in which formulating an enterprise information strategy isnecessary.

Rating: Promising

Wipro Technologies

Wipro is an IT services and outsourcing provider based in India. The company has an analytics andinformation management practice covering services for the BI market. Gartner estimates that in2012, the company generated approximately $870 million in global BI and IM services revenue andemploys around 9,450 professionals. Wipro uses a global delivery model effectively and a majorityof its consultants are based in an offshore location, such as India.

Gartner estimates that BI practice revenue in 2012 was approximately $244 million in WesternEurope, which represents approximately 28% of Wipro's global BI practice. Wipro has clientsacross multiple Western European countries, although the majority of its revenue (approximately75%) is generated in the U.K., followed by approximately 9% generated in Switzerland. Wipro haslocal BI resources in multiple local countries, although with its global delivery model, the companyservices clients mainly from its offshore delivery locations and an advanced analytics lab in Kolkatahousing more than 300 statisticians and domain consultants.

Wipro's primary industries include financial services, retail, manufacturing, energy and utilities,healthcare and high-tech and telecom. Wipro operates a mixed portfolio to meet its clients' BI andIM requirements, including cross-industry solutions (B2B MDM, customer life cycle management,financial process transformation, risk and compliance and supply chain), with a portfolio of industry-specific process assets such as retail (merchandizing and pricing), CPG trade promotion, banking(risk and compliance), manufacturing process analytics, and smart meter-driven analytics.

Wipro is adding to its analytic capabilities and has invested to gain expertise in use cases foradopting disruptive technologies such as big data, in-memory, SAP Hana, mobile BI and advanced




visualization. The company continues to expand through organic and inorganic initiatives such as itsrecent Promax Applications Group acquisition, further expanding its capabilities in trade promotionplanning, management and optimization solutions space.

Gartner's reference survey resulted in an RFS of 53 for Wipro in 2012 in Western Europe. Clientspraised Wipro for adaptability, strong technical skills and its ability to work closely with the businessto understand and deliver their requirements. However clients want stronger project managementand business consultancy capabilities and continuity of staff.

Wipro can handle large-scale IM projects and also provides large-scale outsourcing services.Additionally, IM, BI competency centers and work and information analysis are also key strengths.

Wipro has primary partnerships with global vendors like IBM, Microsoft, Oracle, SAP, EMC, HP andCisco, as well as focused vendors like Teradata, Informatica, SAS, MicroStrategy and emergingvendors like QlikView, Cloudera, Tableau, Tibco Software, Trillium, Kalido, Revionics, RoamBI,Hortonworks and Splunk.

Wipro is a good match when scale on an engagement is important in meeting IM needs.

Rating: Positive

Recommended ReadingSome documents may not be available as part of your current Gartner subscription.

"Magic Quadrants and MarketScopes: How Gartner Evaluates Vendors Within a Market"

"The Nexus of Forces: Social, Mobile, Cloud and Information"

"Gartner's Business Analytics Framework"

"The Information Capabilities Framework: An Aligned Vision for Information Infrastructure"

Note 1 Definition of Gartner Survey RFS Scores

Gartner has used a reference feedback score (RFS) to help rate customer experience criterion, oneof seven criteria used in this research.

The RFS follows the Net Promoter Score (NPS) methodology. We scored individual referenceresponses across 28 questions on a scale of negative 100 to positive 100, based on the top vs.bottom ratings. Generally, an NPS of greater than 50 considers a reference a promoter of anorganization. A negative NPS considers a reference a detractor of an organization. Our RFS similarlyreflects this range of client enthusiasm for the quality, relationship and opinion that references haveon service providers.




In our assessment, RFS is indicative of the experience a client received from a service provider. Foran RFS of greater than 50, a service provider was able to convert a positive reference experienceinto one of advocacy for the vendor.

For a positive RFS, the service provider managed expectations effectively and clients received theservice experience expected a combination of value, price, capability, knowledge, execution andvision.

For a negative RFS, multiple issues could result in a poor reference experience specific toindividuals on an engagement, incompatible work style or outright mismatch related to what thevendor delivered to what the client expected.

Note 2 Services Market Diversity in Western Europe

The market landscape can be divided into the following global providers:

Western European providers.

Offshore-centric providers.

Consulting-led providers.

Local providers.

Global providers can handle large-scale projects across multiple countries and continents, whileWestern European providers are more centered on the Western European market, but some of themcan follow and support Western European clients into other countries. Offshore-centric providersdeliver the main part of services from low-cost locations, such as India.

Consulting-led providers focus on creating a strategy for business analytics solutions that aresometimes complemented by implementation capability. BI software vendors can have a consultingor service arm to assist their clients with some product-focused C&SI-related work, but areexcluded from this MarketScope. Regional providers can focus purely on the BI and IM space or onspecific vertical markets or geographic territories. Regional providers fill an important gap byoffering localized business analytics services and these providers regularly offer niche services insupport of emerging trends.

Vendors Added or Dropped

Vendors Added or Dropped. We review and adjust our inclusion criteria for MagicQuadrants and MarketScopes as markets change. As a result of these adjustments, themix of vendors in any Magic Quadrant or MarketScope may change over time. A vendorappearing in a Magic Quadrant or MarketScope one year and not the next does notnecessarily indicate that we have changed our opinion of that vendor. This may be areflection of a change in the market and, therefore, changed evaluation criteria, or achange of focus by a vendor.




Gartner MarketScope Defined

Gartner's MarketScope provides specific guidance for users who are deploying, or havedeployed, products or services. A Gartner MarketScope rating does not imply that thevendor meets all, few or none of the evaluation criteria. The Gartner MarketScopeevaluation is based on a weighted evaluation of a vendor's products in comparison withthe evaluation criteria. Consider Gartner's criteria as they apply to your specificrequirements. Contact Gartner to discuss how this evaluation may affect your specificneeds.

MarketScope Rating Framework

Strong Positive

Is viewed as a provider of strategic products, services or solutions:

Customers: Continue with planned investments.

Potential customers: Consider this vendor a strong choice for strategicinvestments.

Positive

Demonstrates strength in specific areas, but execution in one or more areas may still bedeveloping or inconsistent with other areas of performance:

Customers: Continue planned investments.

Potential customers: Consider this vendor a viable choice for strategic or tacticalinvestments, while planning for known limitations.

Promising

Shows potential in specific areas; however, execution is inconsistent:

Customers: Consider the short- and long-term impact of possible changes instatus.

Potential customers: Plan for and be aware of issues and opportunities related tothe evolution and maturity of this vendor.

Caution

Faces challenges in one or more areas.

Customers: Understand challenges in relevant areas, and develop contingencyplans based on risk tolerance and possible business impact.




Potential customers: Account for the vendor's challenges as part of due diligence.

Strong Negative

Has difficulty responding to problems in multiple areas.

Customers: Execute risk mitigation plans and contingency options.

Potential customers: Consider this vendor only for tactical investment with short-term, rapid payback.




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What You Need to KnowMarketScopeMarket/Market Segment DescriptionInclusion and Exclusion CriteriaRating for Overall Market/Market SegmentEvaluation CriteriaVendor Product/Service AnalysisAccentureAffectoAtosBearingPointBusiness & DecisionCapgeminiCGICognizantCSCDeloitteDetica (BAE Systems)HCL TechnologiesHP Enterprise ServicesIBM Global Business ServicesInfosysKeyrusKPMGMahindra SatyamNTT DataPlatonPwCSDG GroupTata Consultancy Services (TCS)Wipro Technologies

Recommended ReadingList of TablesTable 1. Evaluation Criteria

List of FiguresFigure 1. MarketScope for Business Intelligence and Information Management Services in Western Euro

MarketScope for Business Intelligence and Information Management Service...

Documents

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