1. Be our guest; put our service to the test.2. The trick is in what one emphasizes. We either make ourselves miserable, or we make ourselves strong. The amount of work is the same.3. A business has to be involving, it has to be fun, and it has to exercise your creative instincts.4. Dont be embarrassed by your failures. Learn from them and start again. Sir Richard Branson5. We @ FSSC have doers, not dreamers6. A. Improvising B. Adapting C. Overcoming7. Your most unhappy customers are your greatest source of learning.8. In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later.9. The only place success comes before work is in the dictionary.10. Our goal as a company is to have a customer service that is not just the best but LEGENDARY.11. It is not the employer who pays the wages, Employers only handle the money, it is the customer who pays the wages.12. Be Everywhere, Do Everything and never fail to astonish the customer.