Marketing Mix of Emirates Airways

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MARKETING MIX OF EMIRATES AIRWAYS [email protected]

Transcript of Marketing Mix of Emirates Airways

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MARKETING MIX OF EMIRATES AIRWAYS

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FLEETS OF AIRLINES

THE EMIRATES A380BOEING 777-300ER BOEING 777-200LRBOEING 777-300BOEING 777-200AIRBUS A330-200AIRBUS A340-300 AIRBUS A340-500

PRODUCT STRATEGY

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FIRST CLASS

PRIVATE SUITE

PERSONALIZED DINING SERVICES

ONBOARD SHOWER SPA ONBOARD LOUNGE

INFLIGHT ENTERTAINMENT

CHAUFFER DRIVE SERVICES

IN-FLIGHT SERVICES

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ENTERTAINMENT SERVICES

ICE SERVICES WHICH STANDS FOR

INFORMATION

COMMUNICATION

ENTERTAINMENT SERVICES

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INFORMATION

THIS ENABLES PASSENGERSTO GET IN TOUCH WITH NEWSAND SPORT HEADLINES FROMBBC NEWS.

THEY CAN ALSO TAKE VIEW OFFLIGHT'S EXTERNAL CAMERASOR FOLLOW THE PROGRESS OFTHE FLIGHT.

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COMMUNICATION

THIS FEATURE ENABLES CUSTOMERS TO MAKE CALLS, SEND SMS VIA AERO MOBILE

CUSTOMERS CAN ACCESS INTERNET USING FLIGHTS ONBOARD WI-FI SERVICES ‘ONAIR’

THEY ALSO HAVE IN-SEAT SATELLITE TELEPHONE

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ENTERTAINMENT

CUSTOMERS CAN ENJOY LIVE TV WITH THEIR OWN ‘ICE TV’ OVER 2000 ENTERTAINMENT CHANNELS

SEATS ALSO HAVE PSP’S TO PLAY FAVORITE GAMES

THEY ALSO HAVE LIST OF MAGAZINES OF EVERY CATEGORY

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PRICE

USE OF PREMIUM PRICING STRATEGY

SEASONAL PRICING DISCOUNT

GREAT EMPHASIS ON SERVICE QUALITY

FREE TICKETS CHILDREN UNDER AGE OF THREE

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PLACE

EMIRATES AIRWAYS USE GEOGRAPHY SPECIFIC STRATEGIES

ONLINE AND OFFLINE CHANNELS FOR RESERVATION

ONLINE SERVICES

-BOARDING PASS -HOTEL RESERVATION -CAR BOOKING -FLIGHT STATUS

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PROMOTION

EMIRATES PUTS LOTS OF EFFORTS ON PROMOTION

IN STORE DISPLAYS

SPONSORSHIP'S

ADVERTISEMENTS

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SOME OF THEIR TAGLINES USED IN ADVERTISEMENTS

EMIRATES, THE FINEST IN THE SKY

BE GOOD TO YOURSELF. FLY EMIRATES

FLY EMIRATES. KEEP DISCOVERING

FLY EMIRATES, HELLO TOMORROW

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IN FLIGHTY ADVERTISEMENT'S

TV ADVERTISEMENT'S

IT OFFERS UNIQUE WAY TO ADVERTISE ON SINGLE CELL AVOIDING ALL OTHER FORMS OF MASS MEDIA

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OPEN SKIES MAGAZINE

EMIRATES OWN OPEN SKIES MAGAZINE VOTED WORLD’S BEST BY EXECUTIVE TRAVEL.

FEATURES INTERESTING PROFILE OF PUBLIC FIGURES SECTION OF ARTICLES ON TRAVEL,TECHNOLOGY,HEALTH,BUSINESS.

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SPONSORSHIP'S

EMIRATES AIRWAYS CREATES BRAND IDENTITY MAINLY BY SPONSORING MANY BIG EVENTS

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PEOPLE

STRONG POSITIVE CULTURE IN TERMS OF CULTURAL DIFFERENCES TO PROMOTE COMMON GOAL AMONG EMPLOYEES

APPROPRIATE TRAINING TO EMPLOYEES

CONTINUITY OF MANAGEMENT TEAM SINCE ITS CREATION

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PROCESS

CHECK IN COUNTERS

BAGGAGE SERVICES

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BUSINESS CLASS LOUNGE

MILLENNIUM AIRPORT HOTEL

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PHYSICAL EVIDENCE

COURTEOUS CABIN CREW AND EMIRATES SKILLED EMPLOYEES.

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ICE SERVICES EMIRATES

UNFORGETTABLE DINNINGEXPERIENCE

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FEEL OF LUXURY IN BUSINESS CLASS AND FIRST CLASS