Marketing from the Front Desk (Educator: Paul LeoGrande)

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Transcript of Marketing from the Front Desk (Educator: Paul LeoGrande)

Page 1: Marketing from the Front Desk (Educator: Paul LeoGrande)

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Page 2: Marketing from the Front Desk (Educator: Paul LeoGrande)

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Marketing From the Front Deskwith Paul LeoGrande

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Paul LeoGrandeSenior Business Support SpecialistMillennium Systems International

YOUR PRESENTER

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LIVE CUBE AD

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TOPICS COVERED

GARBAGE IN – GARBAGE OUTKNOW THE OPTIONS

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Garbage In -

GARBAGE OUT

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Garbage In – Garbage Out

Do’s and Don’ts

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Garbage In – Garbage Out

The Don’ts

Don’t Spam them with

Excess Messages Don’t Ignore

Customer Feedback

Don’t Always Use

the Same Strategy

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Garbage In – Garbage Out

The Do’s

DO Think About Your Focus and

Target Market

DO Answer Clients

Questions and Address

Issues

DO Stand Out

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Garbage In – Garbage Out

Client Information

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Garbage In – Garbage Out

Client Information

Duplicate Clients

Collect ALL the Data Possible

Get Creative!

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Garbage In – Garbage Out

Social Media

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Garbage In – Garbage Out

Social Media

What Social Media

Platforms Does the Business

Use?

Last Minute Openings

on the Book

Opportunities to Discount Services on Social Media

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Garbage In – Garbage Out

See Something, Say Something

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Garbage In – Garbage Out

See Something, Say Something

The Real Time

Monitoring Station Look At the

Book for Next Week

Don’t Be Afraid to

Make Suggestions

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Know

THE OPTIONS

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Know the Options

Constant Contact

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Know the Options

Demand Force

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Know the Options

Web Openings

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Know the Options

Upside Wireless

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Know the Options

Automated Marketing

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Know the Options

Online Booking Promotions

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RECAP

GARBAGE IN – GARBAGE OUTKNOW THE OPTIONS

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LIVE CUBE AD

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THANK YOU

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