"Marketing Analytics: How, Why & When"
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Transcript of "Marketing Analytics: How, Why & When"
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
• Option 0.2Marketing Analytics: Introduction & Examples
Hashtag: #MarketingAnalytics
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Housekeeping
Unmute computer speakers
Slides and recording distributed via email afterwards
Submit questions via the Q&A panel through GoToMeeting
Hashtag: #MarketingAnalytics
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
About our SpeakerThe “Analytics Ambassador”
Author - “Marketing Analytics: Strategic Models and Metrics” Professional Expertise - VP Strategic Marketing, On Demand Advisors
Applying marketing analytics to grow revenue Academic Expertise - Marketing Analytics Instructor since 2008
USF MBA Program UC Berkeley, San Francisco Extension
Board Member - Served on UC Berkeley Ext. Marketing Metrics
Board Website: http://www.StephanSorger.com
LinkedIn: http://www.linkedin.com/in/stephansorger
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
About Regalix
An award-winning Global Co - Innovation company that leverages technology and marketing to help companies grow.
Forefront of Innovationo Digital Marketing Serviceso Technology Enabled Serviceso Regalix Labs
Multi-disciplinary Leadership Team & Strong Advisory Board, 175+ Team
Fortune 500 and Venture Backed Customers (B2B and B2C)
Global Operations: HQ in Silicon Valley, 2 Offices
Industry Recognition
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
About the New Book
Authoritative Guide to Marketing Analytics Over 10 years of professional experience Over 5 years of academic research
Comprehensive Nearly 500 pages of text Nearly 400 figures, tables, and graphs
Practical Structured around marketing and products,
not math Packed with examples
Available on Amazon.com: Search on “Marketing Analytics”: www.StephanSorger.com
www.amazon.com/Marketing-Analytics-Strategic-Models-Metrics/dp/1481900307
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
On Demand Advisors: Process
2. Market Definition
3. LeadGeneration
4. LeadManagement
5. SalesEnablement
1. Revenue Engineering
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
On Demand Advisors: Clients
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
On Demand Advisors: Events
Free Revenue Engineering Workshops held every month
Tuesday, August 12, 2014 How the Channel Can Make Your Numbers Every Quarter
See OnDemandAdvisors.com to register and to see complete schedule
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Agenda
Introduction Trends Driving Adoption Advantages Models vs. Metrics Promotion Budget Estimation Promotion Allocation using Microsoft Excel Bonus Section: Social Media Metrics Next Steps Questions
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Trends Driving Adoption
MarketingAnalyticsAdoption
Online Data Availability
Reduced Resources
Massive Data
Accountability
Data-Driven Presentations
Improve productivity Reduce costs “What gets measured
gets done”
Data to back up proposals Predict success of plans Initiatives to capture
customer information What to do with all that
data?
Cloud-based data storage Online = speed Online = convenience
Do more with less Scrutinized budgets Marketers must show
outcomes
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Marketing Analytics Advantages
MarketingAnalytics
Advantages
Persuade Executives
Side-Step Politics
Encourage Experimentation
Drive Revenue
Save Money
Marketing as cost center Marketing as profit center Correlation between spending
& results
Old way: execute campaign & guess outcome
No longer tolerate this approach New way: predict outcome
Test multiple scenarios before proceeding
Run Simulations Predict which will work best
Focus on revenue impact from marketing
Correlation between spending & results
Some CEOs do not appreciate marketing
Show impact of efforts with metrics
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
What is Marketing Analytics?
“It’s a Snake!”It must be Marketing
Automation!
“It’s a Fan!”It must be
Social Media!
“It’s a Tree!”It must be Google
Analytics!
“It’s a Wall!”It must be Big Data!
“It’s a Rope!”It must be Predictive Analytics!
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Marketing Analytics Framework
Strategic Tactical
MarketAnalysis
Chapters 1-3
CompetitiveAnalysis
Chapter 4
Strategy andOperations
Chapters 5-6
Marketing MixThe 4 Ps
Chapters 7-10
Sales andSupport
Chapter 11
Analyticsin Action
Chapter 12
ConjointGoogle Analytics
Social Media
ForecastingBig Data
Predictive Anyl.
Marketing AutoSegmentationTargeting
Positioning
Competitive Analysis
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Definitions
Topic Description
Definition (Broad) Broad definition (but too vague):Data analysis for marketing purposes, from data gathering to analysis to reporting
Definition (Applied) Techniques and tools to provide actionable insight- Models - Metrics
Models Decision tools, such as spreadsheets
Metrics Key performance indicators to monitor business
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Models and Metrics
Metrics = Gauges:- Monitor situation- Diagnose problems
Models = GPS:- Representation of Reality- Decide on course of action
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Promotion Budget Estimation
PopularPromotionMethods
Public Relations
Radio Advertising
Search Engine Marketing
Social Networking Sites
Television Advertising
Direct Marketing
Events and Experiences
Internet Advertising
Location-based Social
Print Advertising
Apple: Email ads
Jeep: Sponsor of X Games
Radio Shack: Ads on Yahoo!
Foursquare: Local restaurants
Maybelline: Ads in Vogue
Royal Mail: Picked up stories
Motel 6: Car travelers
Lowes: PPC Ads for washers
Facebook, LinkedIn, Twitter
GEICO: Many TV ads
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Promotion Budget Estimation
PromotionBudget
Estimation
Competitive Parity
Objective and Task
Model-based
Percentage of Sales
Affordable
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Method 1: Percentage of Sales
PromotionBudget
Promotion Budget = % of Revenues
AnnualRevenue
LegalZoom: Many businesses allocate 9 – 12% of annual sales for marketing budget
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Method 2: Affordable
PromotionBudget
Leftover funds go to promotion
CompanyFunds
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Method 3: Competitive Parity
Promotion Budget
Promotion Budgetfor Company
Promotion Budgetof Competitor
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Method 4: Objective and Task
Market ShareGoal
AdvertisingReach
TrialRate
CustomerCount
AdvertisingImpressions
Gross RatingPoints
AdvertisingBudget
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Summary: Promotion Budget
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Promotion Allocation: Model
LinearOptimization
Model
INPUTS OUTPUTSObjective Function
Constraints
Maximized ObjectiveOr Minimized Objective
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Promotion Allocation: Constraints
Contractual Constraints
Company Policy Constraints
Financial Constraints
Legal Constraints
TypicalPromotionConstraints
Budget NTE (not to exceed) $XXX/yr
Must follow legal regulations
Contracts with outside agencies
Observe company policies
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Promotion Allocation: Process
VehicleContribution
PromotionObjective
PromotionConstraints
OptimizationModel
PromotionData
BudgetAllocation
Vehicle Contribution: Determine effectiveness of campaigns, based on historical dataPromotion Objective: Declare promotion objective in equation formPromotion Constraints: Specify promotion constraints in equation formOptimization Model: Execute model
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Promotion Allocation: Example
Direct Marketing: Emails sent directly to individuals within target marketPay Per Click: Campaigns displaying ads during relevant Internet searchesSocial Media: Paid advertisements on social media platforms
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Promotion Allocation: Example
Objective Function
Z = 30 * D + 30 * P + 40 * S
The equation applies the following variables:
Z = Our objective, in this case the total number of impressions from all promotion vehicles.
D = Quantity of direct marketing campaigns to run, given that each direct marketing campaign results in 30 viewers per advertisement.
P = Quantity of pay per click campaigns to run, with 30 viewers per campaign.
S = Quantity of social media campaigns to run, with 40 viewers per campaign
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Promotion Allocation: Example
Promotion Constraints
B = 30 * D + 40 * P + 60 * S ≤ $2,000
The equation applies the following variables: B = Our monthly budgetD = Quantity of direct marketing campaigns, which cost $30 each to run.P = Quantity of pay per click campaigns, which cost $40 each to run.S = Quantity of social media campaigns, which cost $60 each to run.≤ = Inequality sign, indicating that we may not exceed our maximum budget.
D ≤ 30: Cannot exceed 30 direct marketing campaigns per monthP ≤ 20: Cannot exceed 20 pay per click campaigns per monthS ≤ 10: Cannot exceed 10 social media campaigns per month
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Promotion Allocation : Solver
Optimization Model:Setup
Optimization Model:Execution
Optimization Model:Interpretation
Excel Solver functionSpecific format Identify limiting factors
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Promotion Allocation: Setup
Changing Cells
Target Cell 30 30 40
Constraint #1: Budget 30 40 60Constraint #2: D ≤ 30 1Constraint #3: P ≤ 20Constraint #4: S ≤ 10 1
1
D P S
Columns for D, P, and S parametersChanging cells for D, P, and S
Target Cell(Contains objective equation)Constraint, Left Side(Contains constraint equation)Constraint, Right Side(Contains constraint value)
a b c
d
e fg hi j
k l
A B C D E F
1
2
3
4
5
6
7
8
9
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Promotion Allocation: Execution
ExcelHome Data ……
Solver
A B C D E F G
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Promotion Allocation: Execution
Solver Parameters
Set Target Cell: Solve
Options
Equal To: Max. Min.
$E$4
By Changing Cells:
Subject to the Constraints:
$B$2: $D$2
$E$6 <= $F$6$E$7 <= $F$7$E$8 <= $F$8$E$9 <= $F$9
Add
Add Constraint
Cell Reference:
OK
$E$6 <=
Constraint:
=$F$6
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Promotion Allocation: Execution
Changing Cells
Target Cell 30 30 40
Constraint #1: Budget 30 40 60Constraint #2: D ≤ 30 1Constraint #3: P ≤ 20Constraint #4: S ≤ 10 1
1
D P S
Columns for D, P, and S parametersChanging cells for D, P, and S
Target Cell(Contains objective equation)Constraint, Left Side(Contains constraint equation)Constraint, Right Side(Contains constraint value)
30 20 5
17002000 200030 3020 205 10
A B C D E F
1
2
3
4
5
6
7
8
9
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Promotion Allocation: Interpretation
Solver Results: Constraints
Solver Results: Summary
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Promotion Metrics: Social Media
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Sample Built-in Tools
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Sample Aggregators
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Pro Tools
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Social Media Metrics Hierarchy
Referral Level: Users refer to others
Dialog Level: Users communicate
Engagement Level: Users act
Referral
Dialog
Engagement
ViewerViewer Level: Users view content
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Sample Metrics: Viewer Level
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Sample Metrics: Engagement Level
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Sample Metrics: Dialog Level
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Sample Metrics: Referral Level
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Next Steps
• Take advantage of the metrics embedded in Regalix
• Go to Amazon.com, search on “Marketing Analytics”. Buy this book & others
• Consider taking university course in Marketing Analytics
• 2015: Online marketing analytics video courses available
• Until then, consider practicing promotion allocation methods on your own
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Questions
Any Questions?
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Get in Touch
If you have any questions about this webinar please feel free to get in touch with us at [email protected]
For more information on Regalix visit: www.regalix.com
For more information on Stephan Sorger visit: www.StephanSorger.com
© 2014 REGALIX | WWW.REGALIX.COM | CONFIDENTIAL © Stephan Sorger 2014. StephanSorger.com
Do join us for our next webinar titled, “Rise Above The Noise: How To Get Your Brand To Stand Out On The Social Web” on Thursday, August 21, 2014, 1:00PM ET/10:00AM PT
Speaker
Mike Lewis, CEO & Co-Founder, AwarenessHUB
Visit our page http://bit.ly/1fFhmeb to read more on Marketing Automation
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