Marketing 101. Introductions Name Community name Position What is one interesting fact about you?...
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Transcript of Marketing 101. Introductions Name Community name Position What is one interesting fact about you?...
Introductions
• Name• Community name• Position• What is one interesting fact about you?• What do you hope to accomplish and take
away from this class?
Agenda
• What is Marketing?• The 5 P’s of Marketing• Traditional Marketing • Interactive Marketing• Outreach Marketing • What is your Marketing Role?• Marketing Exercise
Marketing
Marketing (mär'kĭ-tĭng) n. –
The process of planning and executing the conception, pricing, promotion, and
distribution of ideas, goods, and services to create exchanges that satisfy individual and
organizational objectives .
Simple terms…
Marketing is the process of presenting products and services to motivate and
encourage customers to purchase.
Marketing consists of the strategies and tactics used to identify, create and maintain satisfying relationships with customers that result in value for both the customer and
the marketer.
PEOPLE
Our associates (YOU) are the best individuals to create value, satisfy needs, and provide
outstanding customer service to our customers. Our associates are professional and are the most important link between RedPeak
and our customers.
Creating Value, Creating Solutions
Customers purchase because of a need, want or desire.
Products and services that you offer must have value!
Customers purchase solutions!
PRICE
The amount of money that a customer will pay for your product/service.
How much will it cost to live at a beautiful RedPeak community?
PROMOTION
The way we inform, persuade, and remind our customers about our products and services.
The way we present our communities!
PROMOTION: Advertising
Advertising is a public promotion of
products or services; the business of drawing public
attention to goods and services .
PLACEMENT
Place: The location we choose to purchase, maintain or build our communities.
(Channels of Distribution)Placement of our advertising, how information about our products and services are delivered to customers.
TRADITIONAL MARKETING
• Direct mailers to Residents and Prospects
• Community Flyers (i.e. Build-A-Flyer)
• Print collateral (i.e. business cards, postcards, brochures, etc.)
• Print advertisements
EMAIL MARKETING
• 10-20% Increase in Internet usage per unit• 5 P’s directly apply • Target a specific demographic • eCampaigns are less expensive than print• Print rules translate to online• Instant reports, tracking & integration
Bottom line: eMarketing looks sleek, streamlines information & improves customer experience.
SOCIAL MEDIA
• Develops a voice and personality
• Builds brand awareness & brand loyalty
• Increases exposure amongst residents &
prospects
• Drives traffic to your website
• Generates leads
What is SEO?
Definition: Improving the visibility of your website in a search engine’s organic search results.
• Organic vs. paid search results
• Ad Word Lingo (Click, Impression, CTR, and
Conversion)
• Increase your rank in search results
• RedPeak’s SEO strategy
What is Outreach Marketing?
Outreach marketing is the process of using marketing strategies to reach and educate the target market through the use of key
messages and effective marketing programs
Outreach Marketing Benefits ?
• Promote Community• Increase Traffic• Word of Mouth • Increased Exposure• Increase Occupancy • Build Relationships• Low cost per/lease
Knowing your Customer
• Who are you advertising to?• Where do you advertise?• Describe your target demographic.• Who lives at your community?• Major employers?
Why is this important information?
Where am I going?
• Small Business and Retailers• Doctor Offices/Vets• Schools• Coffee Shops• Restaurants• Salons
• Preferred Employers• Hospitals• Airport• Major Employers• Other
What am I Taking ?
• Community Brochure• Business Cards• Flyers• Gift Card/ treat• Note Pad/Pen
Enthusiasm!
What am I Saying?
Hi my name is Jennifer and I work at 1600 Glenarm! I do not want to take a lot of your time but I wanted to see if we could partner with each other to help generate more traffic for our businesses? Would it be ok if I left some flyers for your customers and employees. I would love to help generate some more business for you as well. Do you have any flyers, coupons, or other material that you would like to give to me? I would be happy to put them in our move in packets for you”
Tips…
Maximize your efforts and seek out opportunities that make the biggest impact!• Do your research• Set appointments • Professional appearance• Bring updated community information• Be genuine and friendly• Build relationship/partnerships• Sell the benefits and advantages• Tell them how promoting your community will benefit
them
Marketing Tools
• YOU• Career Apparel/Name Badges• Knowledge – Market Surveys• Guest Cards/Follow up• Community Website• Standard Templates/Forms
(move-in form, move-in folder, internet template, etc.)
Marketing Effectively
• Know your Product
• Know your Customer
• Know your Market
• Know your Competition
Your Marketing Role
• Present your community professionally and enthusiastically
• YOU are the first point of contact and YOU represent RedPeak
• Know your Community, Customer, Competition and Area
• Create and Build Value• Asking for the Deposit!
Review
• What is Marketing?• The 5 P’s of Marketing• Traditional Marketing • Interactive Marketing• Outreach Marketing • What is your Marketing Role?• Marketing Exercise