Market Research and Sociology - Economic and Political ... · market and the interposition of a...

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THE ECONOMIC WEEKLY August 22, 1959 Market Research and Sociology Savitri Shahani THE profitability of marketing consumer goods depends on the purchasing power of the popu- lation, but it also depends on the attitudes and behaviour of con- sumers. In a developed economy where a certain level of purchasing power is taken for granted, it is also taken for granted that efforts to increase sales will involve a con- siderable knowledge of these atti- tudes and behaviour. Such know- ledge is even more important in a developing economy w i t h a rela- tively unexplored market, since as purchasing power increases, new needs emerge. What these new needs are or will be in the future depends on existing habits and the trends of change they show. The small producer usually comes to know his consumers rather well because the range of his custom is limited and there are few or no middlemen interposed between him and his clientele. As a result lie can improve or change his product ac- cording to consumer demand and thus ensure his profits. This close contact is, however, impossible for modern large-scale industry. Its customers are spread out over a wide area, and the larger firms have an almost world-wide market. This means that goods can reach their destination only through a complex selling organisation. The size of the industry, the wide spread of its market and the interposition of a selling organisation put a great distance between the producer and the consumer. Knowledge of the consumer's habits, his likes and dis- likes, his reasons for buying or not buying, are vital, and it was to obtain this information under the changed conditions of large-scale in- dustrialisation that market research was developed in America. Systematic Research Market research, however, was not accepted universally, and many mar- keting executives still rely on their own informal contacts with con- sumers or with retailers, and feel that such contacts tell them all they need to know to guide their policies. But in spite of the great common sense value of such information, the customer's habits and attitudes are of such vital importance to the suc- cess of marketing a product that it is worthwhile undertaking the cost- ly procedure of carrying out syste- matic research, The informally ar- rived at generalisation, based on limited knowledge, may not be valid. It is quite likely that the producer contacts only the easily accessible customer, accessible both physically and socially, so that whole classes of customers are unknown to him. Systematic research requires spe- cially trained personnel both at the level of actual investigation and for the analysis of results: a psycholo- gist to frame the relevant questions to train investigators in interview- ing techniques, and to interpret and advise on the psychological aspects of the research; an economist to relate consumer habits and attitudes to general market conditions and thence to company policy; a sociolo- gist to identify the social group's— as opposed to individuals—which provide the customers; and a statis- tician to collate the research results. All the social sciences therefore play a part in market research, and at least some of the problems of the social sciences are also the problems of market research. This article attempts to show that in the context of market research needs in India, sociology, of all the social sciences, should play a rela- tively more important part than it does in other countries. Largely Unexplored Unlike the United States where market research is both widespread and highly developed, it has only recently been started in India. The initial impulse was given by some large foreign firms, and foreign advertising agencies were entrusted with the task of conducting surveys. Now some of these firms have their own research departments and Indian industries have also become interest- ed. In one case, at least, a number of firms have come together to set up a research association to meet their common needs. The impor- tance of market research is being recognised and pharmaceutical goods, handicrafts and handloom products, among others, are the things around which investigations are being made. The Indian market is still largely unexplored though it holds out vast potentialities at the present time because of both planned official efforts and private expansion. Both the number of consumers and their individual purchasing power will increase thus elevating the demand for existing products and creating a market for new ones. Establish- ed products gather around them a certain amount of experience, but when a new product is launched, the risk of failure is always there. This risk can be greatly minimised if a new product is tested on likely customers before being manufactur- ed on a large-scale or if consumer attitudes to such a product are first ascertained. Costly mistakes could be avoided. Since many new buy- ers come from the peasant class or from small isolated provincial towns, it is difficult for an urban manufacturer to predict accurately what it is they will buy. The basic necessities of the present day are comparatively few, and things that are considered basic in certain deve- loped economies may never become acceptable here. The goods that the increasingly prosperous peasant or petty trader incorporates into his life as basic necessities will depend on his long-established habits and his own peculiar needs. Only care- ful research can tell which of these habits and needs are amenable to profitable exploitation. Income Classification Inadequate Sociological research can provide much of these vital data. In the United States and in other Western countries probably any qualified so- cial scientist could handle market research firstly because, in those countries, social groups are largely income-based, and therefore can be defined by purely statistical me- thods; income is in any case the factor of most interest to a business firm. Secondly, the average person is much more sociology and psycho- logy conscious. In India, social groups are not so closely related to income. The habits, needs and atti- tudes of individuals do not depend as much on their class, i e, on their income-level and related characte- ristics like education and occupation. They depend rather on traditional upbringing which is strongly con- ditioned by language, caste and family. . The facile classification of Western society into upper-middle- 1173

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Page 1: Market Research and Sociology - Economic and Political ... · market and the interposition of a selling organisation put a great distance between the producer and the consumer. Knowledge

T H E E C O N O M I C W E E K L Y August 22, 1959

Market Research and Sociology Savitri Shahani

THE prof i t ab i l i ty of m a r k e t i n g consumer goods depends on

the purchasing power of the popu­la t ion , bu t i t also depends on the at t i tudes a n d behaviour of con­sumers. In a developed economy where a cer ta in level of purchasing power is t aken for granted, i t is also t aken fo r g ran ted tha t efforts t o increase sales w i l l involve a con­siderable knowledge of these a t t i ­tudes and behaviour. Such know­ledge is even more impor t an t in a developing economy w i t h a rela­t ive ly unexplored marke t , since as purchasing power increases, new needs emerge. W h a t these new needs are or w i l l be i n the future depends on exis t ing habits and the trends of change they show.

The sma l l producer usual ly comes to k n o w his consumers ra ther we l l because the range of his custom is l i m i t e d and there are few or no middlemen interposed between h i m and his clientele. As a result lie can improve or change his product ac­cord ing to consumer demand and thus ensure his profits. This close contact is, however, impossible fo r modern large-scale indus t ry . I t s customers are spread out over a wide area, a n d the larger firms have an a lmost wor ld-wide marke t . This means t ha t goods can reach their dest inat ion only t h r o u g h a complex sel l ing organisat ion. The size of the industry , the wide spread of i ts m a r k e t and the interposi t ion of a sell ing organisa t ion put a great distance between the producer and the consumer. Knowledge of the consumer's habits, his l ikes and dis­likes, his reasons for buy ing or not buying, are v i t a l , a n d i t was to ob ta in th is i n f o r m a t i o n under the changed condit ions of large-scale i n ­dus t r ia l i sa t ion t h a t m a r k e t research was developed in Amer ica .

Systematic Research M a r k e t research, however, was not

accepted universal ly , a n d many mar ­k e t i n g executives s t i l l r e l y on their o w n i n f o r m a l contacts w i t h con­sumers or w i t h retailers, a n d feel t ha t such contacts t e l l t h e m a l l they need to k n o w to guide the i r policies. B u t in spite of the g rea t common sense value of such i n f o r m a t i o n , the customer's hab i t s a n d at t i tudes are of such v i t a l impor tance to the suc­cess o f marke t ing a product t h a t i t

is w o r t h w h i l e under t ak ing the cost­ly procedure of c a r r y i n g out syste­mat ic research, The i n f o r m a l l y ar­r ived at generalisation, based on l i m i t e d knowledge, m a y not be va l id . I t i s quite l i k e l y t h a t the producer contacts on ly the easily accessible customer, accessible b o t h physical ly and socially, so tha t whole classes of customers are unknown to h i m .

Systematic research requires spe­c ia l ly t ra ined personnel bo th a t the level of actual invest igat ion and for the analysis of results: a psycholo­gist to f rame the relevant questions to t r a i n investigators in in terview­ing techniques, and to interpret and advise on the psychological aspects of the research; an economist to relate consumer habits and at t i tudes to general marke t conditions and thence to company policy; a sociolo­gist to ident i fy the social group's— as opposed to indiv iduals—which provide the customers; and a statis­t ic ian to collate the research results. A l l the social sciences therefore play a pa r t in marke t research, and at least some of the problems of the social sciences are also the problems of m a r k e t research.

Th i s ar t icle a t tempts to show tha t in the context of m a r k e t research needs in Ind ia , sociology, of a l l the social sciences, should play a rela­t ive ly more impor t an t pa r t t h a n i t does in other countries.

Largely Unexplored U n l i k e the Un i t ed States where

m a r k e t research is bo th widespread and h igh ly developed, i t has only recently been s tar ted in Ind ia . The i n i t i a l impulse was given by some large foreign f i rms, a n d foreign adver t i s ing agencies were entrusted w i t h the task of conducting surveys. N o w some of these firms have their own research departments and I n d i a n industries have also become interest­ed. In one case, at least, a number of firms have come together to set up a research association to meet the i r common needs. The impor­tance of m a r k e t research is be ing recognised and pharmaceut ical goods, handicraf ts a n d handloom products, among others, are the th ings a round w h i c h invest igat ions are being made.

The I n d i a n m a r k e t i s s t i l l la rgely unexplored though i t holds out vast potential i t ies at the present t ime

because of bo th planned official efforts and pr iva te expansion. B o t h the number of consumers and their ind iv idua l purchasing power w i l l increase thus e levat ing the demand for exis t ing products and creat ing a marke t fo r new ones. Establ ish­ed products gather a round them a cer ta in amount of experience, but when a new product is launched, the r i sk of fa i lure is a lways there. This r i sk can be great ly minimised if a new product is tested on l i ke ly customers before being manufactur­ed on a large-scale or if consumer att i tudes to such a product are first ascertained. Costly mistakes could be avoided. Since m a n y new buy­ers come f r o m the peasant class or f r o m smal l isolated provinc ia l towns, i t is difficult for an u rban manufacturer to predict accurately w h a t i t is they w i l l buy. The basic necessities of the present day are comparat ively few, and th ings t h a t are considered basic in cer ta in deve­loped economies m a y never become acceptable here. The goods t h a t the increasingly prosperous peasant or petty t rader incorporates i n to his l ife as basic necessities w i l l depend on his long-established habi ts and his own peculiar needs. Only care­fu l research can t e l l wh ich of these habits and needs are amenable to profitable exploi ta t ion.

Income Classification Inadequate Sociological research can provide

much of these v i t a l data. In the Uni ted States and in other Western countries probably any qualified so­cia l scientist could handle m a r k e t research firstly because, in those countries, social groups are largely income-based, and therefore can be defined by purely s ta t i s t ica l me­thods; income is in any case the factor of most interest to a business firm. Secondly, the average person is much more sociology and psycho­logy conscious. In Ind ia , social groups are not so closely related to income. The habits, needs a n d a t t i -tudes of individuals do not depend as much on their class, i e, on their income-level and related characte­rist ics l ike education a n d occupation. They depend ra ther on t r a d i t i o n a l upbr ing ing w h i c h is s t rongly con­di t ioned by language, caste and f a m i l y . . The facile classification of Western society in to upper-middle-

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lower, or even its more rennea ver­sion, upper-upper, lower-upper, up­per-middle, lower-middle , upper, lower, lower- lower, does not w o r k in I n d i a . I t i s inadequate and com­pletely Blurs over the pa r t i cu la r so­c ia l s t r a t a in to wh ich I n d i a n society is divided.

The social h ie ra rchy in I n d i a does broadly reveal a h ie ra rchy of weal th , bu t on ly broadly. Thus the upper castes in general are weal­th ier t h a n the lower castes, but cer­t a i n upper castes who are accorded a h i g h place in r i t u a l status may have less w e a l t h t h a n other castes who are weal th ier but do not have as h i g h a r i t u a l status. I t takes the sk i l l s of a sociologist or a social anthropologis t to define and classify these social groups. An economist cannot do it easily, since social d i f fe ren t ia t ion is no t p r i m a r i l y eco­nomic as it w o u l d be in a class so­ciety, A br ie f outl ine of the k i n d of social groups the researcher m a y expect to encounter in his studies w i l l show how these wou ld be rele­v a n t to industr ies of different kinds .

Social Demarcations

The f irs t social demarcat ions at the a l l - I n d i a or na t iona l level is l inguis t ic . E n o u g h is a lready k n o w n for us to say t h a t each l inguis t ic region is a social ly homogenous area a n d is d is t inc t f r o m other re­gions. T w o neighbour ing l inguis t ic regions m a y have border areas w h i c h seem as a whole to have over lapping character is t ics . H o w ­ever, i f i nd iv idua l villages were con­sidered it is probable t h a t a very clear boundary l ine could be d r a w n . W i t h i n each region there are again sub-regions w h i c h m a y share an overa l l homogenei ty w i t h the region or w h i c h have a separate ethnic iden t i ty . The l a t t e r type of sub-region of ten has a long h i s to ry of association w i t h the region of w h i c h i t is a par t , ye t i t has re ta ined i ts iden t i ty .

An example of th is i s the H a r y a n a d is t r ic t s o f Punjab, and the h i l l areas of no r the rn Punjab. H a r y a n a speaks a dialect of Western H i n d i , has a d is t inc t ive system of castes, ideas and values, i t s o w n social stereo­types, a n d i t s o w n diet and c lo th ing . I t i s no t homogenous w i t h cen t ra l Punjab a n d the t rue Pun jab i of cen­t r a l or west Punjab is a lways a s t r an ­ger i n H a r y a n a society. The h i l l areas in the n o r t h e r n pa r t o f the province are also no t 'Punjab i ' t hough they appear to be more s i m i l a r to Pun-

jabis than the Haryanas in mat te rs of dress and dialect. A l t h o u g h H a r ­yana i s not social ly in tegra ted w i t h Punjab, in the sense of h a v i n g a common social consciousness, in recent t imes, af ter the inf lux of Punjabis f r o m West Punjab, v i l l a ­gers and townspeople in H a r y a n a are tending to imi ta te the Punjabi in clothes, food and even in beha­viour, and the Punjabi stereotype is assuming a k i n d of dominance.

There are other less s t r i k i n g examples of regions w i t h i n regions where the overa l l homogeneity is so great tha t the sub-regional differ­ences may escape the casual obser­ver. Such regions wou ld be Maha­rasht ra , Gujera t and Tami lnad , I f one looks closely at Maharash t r a one sees tha t a l though M a r a t h i is spoken t h r o u g h the length and bread th of Maharash t ra , there are differences in dialect among the three sub-regions of K o n k a n , Desh and M a r a t h w a d a . These sub-regions are geographical ly separated and each one has developed a long its o w n lines. Each has its own social pa t te rn and though the castes of one have parallels among the castes of the others, they are nevertheless d is t inct . Thus the Chi tpavan B r a h ­m i n is found only in the K o n k a n and the Deshastha B r a h m i n in the Desh. Since they have come to­gether in the cities, they have begun to i n t e r - m a r r y wi thou t any diff icul ty . We can therefore say tha t each sub-region has i ts own sub-caste pa t te rn which fits in a general w a y in to a pa t te rn for the whole region.

Caste and Family Just as an analysis at the na t iona l

level reveals l inguis t ic groups, an analysis of l inguis t ic groups breaks down in to castes. B o t h l inguis t ic and caste groups are m u t u a l l y ex­clusive. Every ind iv idua l is a mem­ber of one caste and tha t caste only. There can be no over lapping mem­bership. Social groups are there­fore easily defined by a s t ra igh t enumerat ion of the number of mem­bers in each caste. W h a t is difficult to assess, however, is the relat ive posi t ion of castes in the social h ierar­chy. To quote Professor M N Sr i -nivas, "Movement has a lways been possible and especially so in the middle regions of the hierarchy. A low caste was able, in a generat ion or two , to rise to a higher posi t ion in the h ierarchy by adopt ing vege­t a r i a n i s m and teetotal ism, and by Sanskr i t i a ing i ts r i t u a l and pan-

theon." ( 'Religion and Society among the Coorgs of South India ' Oxford , 1952.)

W i t h i n each caste again there are famil ies and kingroups . The type of f a m i l y and the mar r i age re­gulat ions observed w i l l determine such impor t an t th ings as the posit ion of women in the f ami ly , the r igh t s and duties of f a m i l y member of different ages, the importance of the chi ld in the f ami ly , and so on. I t i s at these three levels of language, caste and f a m i l y tha t we can understand the I n d i a n populat ion which provides the businessman's actual and potent ia l customers. The same three social phenomena are also the major concern of the I n d i a n sociologist and social anthropologis t .

Class Consciousness

C u t t i n g across lines of language. caste and f a m i l y a l l over the coun­t r y we f ind new kinds of group con­sciousness emerging, center ing a round education, occupation and income. Th i s we can cal l class con­sciousness, The t r a d i t i o n a l caste consciousness w h i c h derives i ts sanc­tions f r o m r i t u a l a n d the importance of b i r t h is all-pervasive, but now often coexists w i t h class conscious­ness. The factors tha t make for class differences have long: existed, bu t consciousness of them as status-g i v i n g factors in themselves is very modern. Class consciousness is be­coming in terwoven w i t h caste con­sciousness, and each caste, whi le r emain ing an endogamous and self-delineated group, shows an i n f o r m a l in t e rna l s t ra t i f i ca t ion of a class type.

This s t ra t i f i ca t ion m a y result in the caste b reak ing up in to endoga­mous sub-castes. In u rban areas there is a tendency for such class s t ra ta w i t h i n castes to associate w i t h their counterparts in other castes. The tendency is much more m a r k e d where the other castes belong to a different l inguis­t ic group. Such association w i t h other communit ies extends to social intercourse but very ra re ly does i t lead to in termarr iages , so t h a t caste group iden t i t y remains i n tac t . I n sum, there is an increasing seculari­sat ion of l i fe and greater importance is Veing given to secular factors in de te rmin ing status t h a n to r i t u a l factors. However, a l though the o ld externa l m a r k s of caste are disap­pear ing a n d the status of castes is no longer unassailable, caste is s t i l l

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the effective social g roup in to wh ich an ind iv idua l is born .

Linguistic Habits W i t h th is br ie f v iew o f I nd i an

society in m ind , i t is possible to i l lus t ra te how the sale of consumer goods m a y depend on social group­ings. The wan ts o f an ind iv idua l and the way in wh ich he w i l l sa t is fy t hem are condi t ioned by his social background, but d i f ferent wan ts w i l l be condi t ioned by the di f ferent levels of society in wh i ch he part ic ipates. F o r example, some wan ts w i l l de­pend on his l inguis t ic a f f i l ia t ion. Others w i l l depend on his caste. Take the case of I n d i a n cheese (paneer) . I t i s common ly eaten among Punjab is , regardless of whe­ther they are B rahm ins or K h a t r i s or chamars. I t is therefore a ' l i n ­guis t ic ' hab i t .

I t s existence cannot be explained as being due to the ava i l ab i l i t y of m i l k in the P u n j a b as m i l k is equal ly avai lab le in West U P. Bu t paneer was not made or eaten in west U P. I t i s on ly recent ly t h a t the m a n u ­fac tu re of paneer has been s tar ted in A l i g a r h and there is no evidence on whether i t is eaten by local peo­ple. Fo r a person who wishes to make paneer, i t is enough f o r h i m to k n o w t h a t there are Pun jab is in his area f o r h i m to be assured of a cer ta in number o f customers. T h a t is how the knowledge of social groups works out in pract ice. The nine y a r d saree is also a l inguist ic hab i t . I t i s w o r n everywhere in Maha rash t ra . Ac tua l l y , the nine y a r d saree is wo rn in T a m i l n a d and A n d h r a as wel l , bu t the M a h a r a -sh t r ian saree is d is t inct ive bo th in the ma te r i a l and the sty le of wear­ing .

Caste-Conditioned Wants

Cer ta in wants m a y be caste con­di t ioned. The most impo r t an t o f these centre around food. The mos t s igni f icant difference between castes is vegetar ian /non-vegetar ian one. B r a h m i n castes do not eat meat w i t h the notable exception of Saraswat and K a s h m i r i B rahmins . The in ter ­mediate and lower castes do eat meat. Meat -ea t ing therefore is a caste-determined hab i t . When a change comes about in the values of a caste, there may also be a change in i ts hab i ts . Thus, as the B r a h m i n s become westernised, t he i r resistance to ea t ing non-vegetar ian food d i m i ­nishes, a n d they s ta r t ea t ing i t f i rst a t res tauran ts or f r iends ' homes and la ter i n the i r o w n . H a v i n g i t cooked

in the home is the f inal step and shows t h a t the n o r m a l l y conservat ive womenfo lk have been w o n over.

Th is happens however at a ra ther h igh level of westernisat ion, and among Intermediate and lower castes we f ind tha t they in fac t give up meat -eat ing in a b id to raise the i r collective status. Th is is fe l t to be an advance in the process of t r y i n g to make themselves more l ike B r a h ­mins. As the processes of social change speed up at the lower levels of society, i t is possible t ha t social mob i l i t y w i l l be expressed by west­ern isat ion ra the r t h a n Sanskr i t i sa-t ion. F o r the marke te r o f an ima l foods or tonics, a knowledge of these processes and t rends becomes abso­lute ly necessary.

Diet and Dress

The staple diet of a region is b road ly the same fo r a l l castes but closer inqu i ry o f ten shows interest­i ng differences. In Saurasht ra , the staple diet is r ice, da l , r o t l i (wheat ) , r o t l a (m i l l e t ) , vegetables and curds, but the B a n i a emphasis is on rice whi le the ru ra l Kanb i emphasizes ro t la . There is usual ly a well-defined h ierarchy of i tems wh i ch fo l lows the social h ie rarchy , Kh i chd i made of rice and sp l i t mung-da l is a favour ­ite upper-caste dish. The low-caste m a n also makes kh i chd i , bu t as he cannot a f fo rd rice he makes i t of broken mi l le t .

Re tu rn ing to the ' l inguis t ic ' hab i t of the nine y a r d co t ton saree of Maharash t r ians , we f ind t h a t i t has i ts caste and i ts class undertones. T rad i t i ona l l y , cer ta in var iet ies of the saree are w o r n by cer ta in castes. A K u n b i w o m a n w i l l refuse to wear the coarse large-checked sarees nor­m a l l y w o r n by the poorer castes, because, accord ing to her, on ly a Kongad in ' wears a saree of t h a t

k i nd . She m i g h t be w i l l i n g to wear a Shahpur i Saree bu t cannot nor­m a l l y a f f o rd i t and w i l l be shy about look ing l ike a B r a h m i n . F o r the weaver of t r ad i t i ona l designs th is poses special problems. The m o d e m manu fac tu re r however, who makes whi te cot ton pr in ted sarees may f ind a m a r k e t a l l over Maha ra ­sh t ra , since women w i l l select f r o m th is s tandard ised type accord ing to the l im i t s of the i r purse, regardless of the i r caste.

An Illustration

A specific instance of the k i n d o f m i s take t h a t can be made when a m a r k e t ana l ys t does n o t have a

sociological background w i l l i l lus­t ra te the prob lem. An inqu i ry was conducted in a large met ropo l i tan c i t y in to the bread-and-but ter hab i t in connect ion w i t h the proposed mar ­ke t i ng of a new "spread'. A w o r k i n g hypothesis, based on ear l ier research, was fo rmu la ted t h a t th is hab i t var ied d i rec t ly w i t h the degree of western isat ion, Pars is and Ang lo -Ind ians had a l ready been covered, and i t was now fe l t t h a t the more conservat ive H indus should be i n ­vest igated as they were a much bigger potent ia l m a r k e t i f they could be persuaded to use the spread. The f i rs t requi rement was, of course, t h a t they must be regu lar or f requent users of bread.

P re l im ina ry enquiries showed tha t the Sindhis were a p romis ing group, a n d research was accord ing ly con­ducted a m o n g them. The results presented to the manu fac tu re r show­ed s imp ly the propor t ion of Sindhis who used but ter on bread. Since th is was smal l , i t d id no t bode we l l f o r the popu lar i ty of a spread. More carefu l analys is of the socio­logical fac tors under l y ing the d is t r i ­but ion showed a pa t te rn wh ich gave rise to a d i f ferent m a r k e t predict ion missed by the un t ra ined observer.

There was a wel l -establ ished hab i t o f eat ing bread and bu t te r f o r break­fas t among the upper castes and among weal th ier fami l ies , th is was accompanied by eggs o r j a m . A m o n g the lower castes also bread was eaten, but not w i t h bu t te r or any other spread. I t was s imply dipped in tea. Bread was not commonly eaten a few decades ago and break­fast i tems were t r ad i t i ona l , made f r o m a t t a o r ma ida . Such th ings disappeared f r o m the tables of the h igh l y westernised, t hough they are s t i l l eaten occasional ly. The dis­placement o f the t r ad i t i ona l break­fas t is now widespread and

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even poorer Sindhis who might be expected to be the las t to westernise are us ing bread. To the manufac­t u r e r th i s mean t t h a t the Sindhi offered a h i g h po ten t ia l cus tom fo r the spread, subject on ly to his abi­l i t y to pay.

Problem of Grouping The p r i m a r y task of the sociologist

engaged In do ing m a r k e t research is to decide how he is go ing to group his subjects. He can group them accord ing to income since the pur­chasing power of the consumer is of p r ime concern to the producer, but we have seen a l ready t h a t habi ts and needs are no t d ic ta ted by a per­son's income as m u c h as they are by h is caste or his language or his f a m i l y . The B r a h m i n bases his c la ims to p r imacy upon his b i r t h and his l ea rn ing and not upon wea l th , and wherever the B r a h m i n s dominated, w h i c h was in most par ts of the count ry outside of the Mus l im-domina ted provinces of the N o r t h , B r a h m i n i c a l values also pre­va i led and occupations tha t required l ea rn ing ra the r t han either money or manua l labour were considered the best. Some firms, t a k i n g in to account th i s preponderance of B r a h ­m i n i c a l values, have rejected the s t r a i g h t economic classification in to upper, middle a n d lower, a n d have ins tead adopted a classification in to professional, t r a d i n g and w o r k i n g classes. A l t h o u g h th i s classification does fit in a very general way, i t is too b road to be useful. The occupa­t i o n a l categorisat ion makes no difference between the c lerk and the advocate or the pet ty t rader and the modern businessman. I t takes no account of the t r a d i t i o n a l and self-conscious groupings of caste.

B r a h m i n s general ly come under the category 'professional ' since they g o i n f o r salar ied jobs, B u t w h a t o f the B r a h m i n w h o has switched over to business? Since his closest aff i l ia t ions are w i t h his o w n la rge ly professional caste, is he not in a sense mispaced if classified as a t rader? In recent t imes in the cities there have been considerable shif ts in types o f occupat ion a n d t rader castes are go ing in fo r jobs whi te professional castes are g o i n g in to business. No account is t aken of these factors in the simple three-class ca tegor isa t ion w h i c h makes de­ceptive sense out of the enormous diversi t ies in the count ry , somewhat in the w a y t h a t the system of the f o u r va rnas p rov ided a scheme into

w h i c h the innumerable castes could be f i t ted .

Why Sociology?

The m a r k e t researcher who has to w o r k qu ick ly and produce the results demanded by management m a y say t h a t the above objections are only academic. I t i s t rue tha t they are the k i n d of objections cha­racter is t ic of an academic sociologist but th is does not make them inva l id . Wha tever the usefulness of simple classifications in the ea r ly stages of research, they m a y severely l i m i t fu r the r knowledge about the con­sumer. The on ly w a y to fu r the r knowledge is to ut i l ise the ser­vices of a qualified sociologist and to give h i m enough free­dom in terms of t ime and money to experiment w i t h ideas about the sociological base for mar­ket research. He w i l l have to keep in close touch w i t h academic socio­logy so tha t he can renew his in­sights, and he should be a l lowed to do long- te rm research w h i c h does not seem to have immedia te useful ness to business policy, since just such research may be w h a t proves indispensable in the l ong run . Re­search depar tments can wai t fo r the academicians to do the long- te rm research, but in th is s lowly develop­i n g f ield they may have to wai t a long t ime . Besides, academic re­search does not usual ly focus on the problems tha t are of greatest con­cern to the businessman.

There is fur ther reason for em­p loy ing a sociologist in a business f i rm tha t has no th ing to do w i t h his specific func t ion as a research analyst . Th i s arises f r o m the spe­cial condit ions of indus t r ia l i sa t ion in I n d i a . Modern industries in the coun t ry bo r row heavi ly f r o m the West in technical knowhow. They are also tempted to adopt ideas about adver t i s ing and m a r k e t research. In the la t t e r field, such heavy b o r r o w i n g can be f a t a l as there is no appreciat ion of the I n d i a n si tua­t i on . Managers are so h i g h l y west­ernised t h a t more of ten t han not they are b l i n d to I n d i a n condit ions. Th i s is reinforced by the emot iona l resistances developed by ind iv idua ls whose westernisat ion has been quite conscious, not merely an adjust­ment to the actual condi t ions in w h i c h they are l i v i n g . A good so­ciologist could help to overcome these in te l lec tua l a n d emot iona l blocks by prepar ing w r i t t e n m a t e r i a l or conduct ing br ie f courses in socio­

logy w i t h a heavy bias towards I n d i a n conditions. T h i s j o b of edu­cat ion seems to be the only correc­t ive to the s t rong ly western men ta l set of the present generat ion of business managers wh ich can disas-terously i n h i b i t the i r unders tanding of the i r marke ts .

Pilot Projects for Industries: Study Team Set Up

A N I N E - M A N Study Team has been set. up to study the w o r k ­

ing , achievements a n d drawbacks of the 26 pilot, projects for indus­tries w h i c h were set up about three years ago by the M i n i s t r y of Com­m u n i t y Development and Coopera­t ion i n conjunct ion w i t h the M i n i s t r y of Commerce and I n d u s t r y in diff­erent parts of the count ry . The T e a m w i l l assess and recommend experiences suitable for appl icat ion or mu l t i p l i c a t i on in the development of v i l lage and smal l scale industries in the Blocks. Shr i S D Mishra , P a r l i a m e n t a r y Secretary to the Min i s te r for C o m m u n i t y Develop­ment and Cooperat ion w i l l be the leader of the t eam w h i c h w i l l be. made up of representatives of the M i n i s t r y o f C o m m u n i t y Develop­ment , M i n i s t r y of Commerce and Indus t ry , K h a d i and Vi l l age Indus-tries Commission, the A l l I n d i a Hand ic ra f t s Boa rd and two State Directors of Industr ies .

The Study Team has divided i t ­self in to three groups wh ich w i l l v is i t selected projects in different parts o f the count ry du r ing Augus t and September and analyse the causes of bott lenecks and of any failures, and recommend measures to accelerate the development of vi l lage a n d smal l scale industries in the Blocks , The terms of reference of the Team include considerat ion of the methodology of i ndus t r i a l po tent ia l survey for a B l o c k ; the development o f m a r k e t i n g ; t r a i n i n g required for r u r a l a r t i sans ; coordi­na t ion between the var ious depart­ments and non-official bodies; and the development of suitable agen­cies, l ike indus t r i a l cooperative so­cieties, in the development of v i l ­lage and smal l scale industr ies.

The Study T e a m w i l l also con­sider the m i n i m u m industr ies pro­g ramme for a B lock and the role of panchayats , B lock Samit is a n d other local official bodies in the development of industr ies there in .

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A I D I N G I N D I A N'S P R O G R E S S T H E E C O N O M I C W E E K L Y