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Market Entry: Common Mistakes in South East Asia
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Transcript of Market Entry: Common Mistakes in South East Asia
Yuri Anisimov
Ability Factors Pte. Ltd.
Each market within the ASEAN is
unique in its own way due to political,
economical, social and cultural factors
Knowing the market is more important
than any brand cache you may have
People want to see that you are part of
the scene with a commitment to stay
English speaking
Large amount of multi-nationals, financial hub, investors/ strategic partners, seed money and grants available
Ideal entry point for SE Asia
Ease of doing business
Relatively well developed start up system due to Government support
Not being left behind approach makes Singapore a natural leader in adopting the latest solutions especially if endorsed by the Government as futuristic
Singapore is a small market but of one the most competitive in the world
It is safer to run a pilot in Singapore and validate the suitability of the solution to the regional nuances. It also helps the entrant to prepare a list of reference sites for the regional markets
Singapore leads the adoption of a new product or solution
Malaysia would uptake the offering within the next 12-24 months
Indonesia and Philippines trail by another 18-24 months
Markets like Thailand, Vietnam, Cambodia and Myanmar within South East Asia that are attractive but differ in language, culture and economics (+5 years)
Low trust culture and people want to see that you are part of the scene with a commitment to staying in the region before investing
Investment gap between seed investors and VC’s
Service level requests and demands are higher
Small population – you need to be thinking global from the outset
Staffing may be a challenge – some skill shortage, having right people on board is crucial to success.
Culturally diverse and sensitive
Market research to see if there is real opportunity for the offering and if the market is matured enough to receive the offering.
Ensure if there is a Product-Market fit, as it may require tweaking the product features to suit local conditions or change the business model
Scout for potential partners who can front the offering while the company provides all necessary handholding from beside.
Allowing sufficient time for visas and start up stages.
Managing capital to expand into the region.
Seeing the region and Singapore as a long term relationship.
Mistakes are not easily forgotten here
The commercialisation gap exists - a large mass of IP being patented and inventoried
Arrive and commit: not a matter of logistics and short notice. It’s about showing commitment. When you are asked at the start of every initial meeting: How long have you been in Singapore?
… the question really being asked is:
How long are you staying?
Get a local partner: Interconnection is one of Singapore’s social strengths; it’s easy to get left out from opportunities, not through active discrimination but because it will be assumed that you know what’s going on through one of the informal networks
Singaporean government agencies are hands-on; concerned that businesses should be independent and that they do not become semi-detached organs of the public sector living from one subsidised project to another. Hence the ability to direct strong policy from the centre.
Direct messages and questions are best
addressed verbally, one-on-one and face
to face in an informal setting.
Face applies to institutions and nations
as well as individuals
Make the connection to the local life -
life is just different here
Thinking of Singapore as a company building a brand, rather than the country that it really is, sometimes helps to make sense of it
Price factor: people will pay good money for a good product when the benefit is tangible, or linked to privilege and aspiration; there is a cultural aversion to paying for ideas, expertise and consultants of all kinds
Higher non-billable-time overhead here than expected
Not related to Russia:
No $1B Exists in Asia
Lack of systematic exit markets does not allow to predict capital gains and defies the investment model
Government intervention – “We are not promoting startups like “GrabTaxi”
Venture Capitalism is counter –natural WhatsApp valuation in 2014 was $22B (company
without profit or business model)
Nokia was sold for $7.2B in 2013
Incubators are giving grants to young locals that know the world “gaming”
Russia is still an unknown huge cold country with hard liquor consumption, and predators on the street. Image created by Hollywood Movies
No interest in manufacturing in our Far East
Low interest in Infrastructure Investment in Russia
Lack of understanding the importance of Trade Mission and government efforts to promote the image
No developed NMC from Russia to create informal tech community and businesses around
Community is small (20k Australians; 45k British, 350k Indians, Russians – 3-5k) Russians are largely professional and business-oriented
A few successful companies started by Russians – Novatte, Actronis, Parallels, Sportsmaster and venture funds – Digital Media Partners,
No business clubbing (Russian Club has different goals)
Academics and Researches
Government delegations on a mission to travel around
Smart but unexperienced in business
Late Entry: Russia is 20 years late to enter the market, lost momentum
The developing world has supplied 60-90% of the growth of Europe’s big firms in recent years
Asian Market started to develop only after Sanctions are introduced
Venture firms like Target Ventures, Runa Capital, TMT Investment, Prostor Capital, Almas Capital still focusing on the Western Markets
Low penetration of large corporations from RF
Weakens the image of a Russian entrepreneur
Exchange Rate
Access to the funding because of the sanctions even local banks that are not required to participate in
sanctions, are hesitating to credit as the can loose US based clearing license
Some banks are closing operational accounts for local companies for transactions with Russian banks (at the same time trying to enter market in Russia)
Collaborations in strategic areas are scrutinized (defense, electronics, Oil & Gas)
Getting business visas, opening bank accounts takes more time recently
Insufficient Strategic planning often just an idea to try in Asia without concept
Poor understanding of the market
Insufficient business planning
Planning the business – not accounting for operational expenses while computing required financing
Going cheap – requesting to much in advance
Poor marketing differentiation
Rushing into a new market unprepared Market research, event if carried out does not focus on local market
needs and society needs, but focuses only on the existing product
Ignoring opportunities, lack of flexibility Market entry concept not offering a solution to existing problem
Being insensitive to local culture
Language – “lost in translation” - missed clues, body language, etc.
Lack of commitment to relocate
Not seeking a local partner; miscalculating when to hire country manager vs. finding a partner
Not engaging local partners/staff
Failing to cultivate local talent
Not being prepared to invest in hiring well-qualified professionals to help with localization
Not anticipating supply-chain issues
Failing to club - Networking mistakes
Not having an MBA equivalent on a team
Inefficient decision-making
Over-reporting and over managing everything Our excessive reporting in government sector
Failing to follow up and loosing time/focus Delayed follow ups create reputational risks
Avoiding confrontation be open - you have only one chance
you have only one chance
Letting your business lost in translation – not hiring an interpreter or not bringing along local partner
Unexpected procedural risks Bureaucracy, anticorruption laws that calls for workarounds
Marketing-template mentality Many markets are turbulent, evolving, and defy easy categorization.
Ignoring the “YO” Factor Asian countries consumers are both Young & Old at the same time
Misjudging communal mind-set Greater sense of community influence consumer behaviour.
Not accumulating marketing memory. Valuable local marketing knowledge is lost, local relationships, a key
Asian asset, are also wasted,
Not localising the product One strategy could be to out-localize the locals
Not building sufficient government relationships
Ignoring R&D potential
Making brand licensing mistakes, not prioritizing IP protection Visibility gap – not exhibiting at the conferences
Internet of Things IoT Asia 2015 , Singapore, April 8-9th
iDA Smart Nation Innovations, Singapore, April 22
CommunicAsia 2015, EnterpriseIT Asia 2015, Broadcast Asia 2015 , Singapore – June 2 -5
TechVenture 2015, TechnoInnovation 2015, Singapore, September 21-22
Future Cities Asia, Kuala Lumpur, October 20-22
Cloud Expo Asia 2015, Singapore October 27-28
International Robot Exhibition 2015, Tokyo, December 2-5
A*STAR Small and Medium Enterprise (SME) Day, Tech In Asia , Singapore May 6-7
Echelon Asia Summit, Singapore , June 23 -24
Red Herring Asia, Hong Kong, August 25-27
ICT: Big Data, Cloud and Security, Singapore, July 27-28
015 International Conference on Control, Automation and Robotics (ICCAR 2015) , Singapore, August 11-14
Digital Forensics in Asia (DFIA 2015) Singapore, October 14-15
Asia Clean Energy Summit Singapore, October 27-28