Mark Smalley & Dave van Herpen, ValOps
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Transcript of Mark Smalley & Dave van Herpen, ValOps
1 #tft14 @daveherpen & @marksmalley
MARK SMALLEY & DAVE VAN HERPEN
Agile! DevOps! What's next? ValOps?!
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TFT14, 18 June 2014
Agile! DevOps! What's next? ValOps?
Dave van Herpen, Management Consultant Mark Smalley, IT Paradigmologist
Mark Dave
3 #tft14 @daveherpen & @marksmalley
Hap
pin
ess
(%
)
Para
dig
mo
log
ist
[Smalley.IT]
THE SERVICE MANAGEMENT
INAUGURAL CONGRESS
IT Paradigmologist
4 #tft14 @daveherpen & @marksmalley
Dave van Herpen
• Established in 1974
• Sogeti NL
• Management Consultant & Service Line Manager
• Expertise: • Agile ITSM, AM & DevOps
• Business Information Mgmt
• Sourcing & SIAM
• Cert: ITIL, ISO20000, Lean, Agile, Scrum, SAFe, ...
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What’s up?!
The world is flat
We need information
Things change rapidly
Information systems are
complex
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The good old days
Source: www.culture24.org.uk/science-and-nature/technology/art75361
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Nowadays
Source: http://marketingland.com/the-silos-that-dog-us-putting-them-out-to-pasture-25642
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POLL
What’s your biggest bottleneck in this IT value chain?
• Identifying valuable I&T ideas
• Designing functionality
• Developing functionality
• Integrating applications
• Deploying releases
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Modern I&T needs a radically better approach
Critical & complex
Systemic & emergent
Specialized & decentralized
More valuable I&T
Quicker delivery
Better value realization
More reliable/resilient
Cheaper
Multi-disciplinary approach
T-shaped professionals
Disciplined flexibility
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DevOps
Continuous Build Integration Deployment Delivery Quality Testing
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BUSINESS
AD/AM
ITSM
Evolution of multi- disciplinary approaches
Deploy Develop
Integrate1) Deliver2)
Identify
IT Value Chain
• Identify value from I&T
• Design functionality
• Develop functionality
• Integrate applications
• Deploy applications
• Deliver IT services
1) Not Continuous Integration of Code
2) Not Continuous Delivery of Software Releases
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BUSINESS
AD/AM
ITSM
Evolution of multi- disciplinary approaches
Deploy Develop
Integrate Deliver
Identify
IT Value Chain
• Identify value from I&T
• Design functionality
• Develop functionality
• Integrate applications
• Deploy applications
• Deliver IT services
Agile
DevOps
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But wait!
•What’s wrong with this picture?
•Something’s missing!
•Who actually realizes the value of I&T?
BUSINESS
AD/AM
ITSM
Deploy Develop
Integrate Deliver
Identify
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Users Users Users Users
Cartoon: Hugh MacLeod, www.gapingvoid.com
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BUSINESS
AD/AM
ITSM
USE
Use – the weakest link?
Deploy Develop
Integrate Deliver
Identify
IT Value Chain
• Identify value from I&T
• Design functionality
• Develop functionality
• Integrate applications
• Deploy applications
• Deliver IT services
• Use information systems & IT services
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“Our new IT system is beautiful but you just can't use it“
“It takes us five times
longer than with the old system”
IT in real life
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“Our new IT system is beautiful but you just can't use it“
“It takes us five times
longer than with the old system”
IT in real life
IT causes 7.6% productivity loss Univ. Twente, 2012,
‘Ctrl Alt Delete’ (Dutch)
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Do you just build cars?
Or get drivers from A to B?
Identity crisis?
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Demand-Supply-Use
User Org Demand
Supply Use
Info Syst
IT Org
Realize actual value
Identify potential
value
Develop Integrate Deploy Deliver
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Business Information Mgmt
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• Decide how I&T can help your business survive and succeed
• Delegate the T to the IT provider
• Organize the I
• Ensure effective and efficient use of I&T
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Information strategy
I-organization strategy
Functionality management
Management processes
Use management
Connecting processes
Connecting processes
• Decide how I&T can help your business survive and succeed
• Delegate the T to the IT provider
• Organize the I
• Ensure effective and efficient use of I&T
BIM & BiSL
2
1
3 4
1
2
3 4
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Planning and resource management
Financial management
Demand management
Contract management
Use management Functionality management
Information strategy I-organization strategy
Connecting processes
Change management
Transition management
End user support
Business data management
Operational supplier
management
Specify information
requirements
Design non-automated
information systems
Prepare transition
Review and testing
Establish business process
developments
Establish information
chain developments
Establish technological developments
Management Processes
Connecting processes
Infor- mation coor-
dination
Strategic user relationship management
Strategic supplier
management
Define I-organization
strategy
Strategic information
partner management
Information lifecycle
management
Information portfolio
management
BiSL (2012 edition) S
trat
eg
ic
Man
agin
g
Op
era
tio
nal
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POLL
How effectively and efficiently do your users use their I&T?
• Don’t know
• Much room for improvement
• Some room for improvement
• Little room for improvement
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PARTNERS CUSTOMERS SUPPLIERS
BUSINESS
AD/AM
ITSM
SUPPLIERS
Gaps
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PARTNERS CUSTOMERS SUPPLIERS
BUSINESS
AD/AM
ITSM
SUPPLIERS
DevOps
BiSL
Gaps
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Chain vs. Rope Management
Inspiration for rope metaphor @bartstofberg
1
2
3
4
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SIAM Operational Model
Business Unit
Business Unit
Business Unit
Business Unit
Business Unit
Retained IT (Demand) Organization: Functional/Information Mgmt, Architecture, Strategy
Programs / Projects
Service Integration and Management
De
man
d
S
up
ply
Operational Service Tower
Operational Service Tower
Private Cloud Providers
Public Cloud Providers
SaaS Provider
Application Maintenance
Application Development
Visual adapted from Mozaic.net
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Agile SIAM
Fit for future
Fit for enterprise
Fit for lifecycle
Fit for integration
Business Integration
Services
Agile Contract
Mgmt
Business Driven KPI’s & SLA’s
Agile ITSM
Value Stream
Mapping & Cycle Time
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PARTNERS CUSTOMERS SUPPLIERS
BUSINESS
AD/AM
ITSM
SUPPLIERS
DevOps
BiSL
S I A M
Gaps
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• Agile filled the gap that silo IT created
• DevOps is filling the gap that Agile created
• What is going to fill the gaps after DevOps?
• SIAM addresses multi-vendor management
• BiSL connects product owners and service owners
• BiSL gives guidance for better use of I&T
• But without an Agile/DevOps philosophy, this will only result in chains, not ropes
Summary
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• Organize in ropes, not chains • Talk benefits, costs and risks • Think demand & use, not supply • Develop business knowledge and business empathy • Observe and ask the users • Work with process owners / system owners and proactive
super duper users • Embrace Agile philosophy also for integration layers (SIAM) • Start introducing Agile way of thinking outside software
development, including partners and suppliers • Do not restrict the application of the DevOps philosophy to
just Dev + Ops for release automation
Guidance