Marion Mesnage Head of Research, Innovation ......process optimisation and business opportunities....
Transcript of Marion Mesnage Head of Research, Innovation ......process optimisation and business opportunities....
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Innovation - Improving lives and business processes
Marion Mesnage
Head of Research, Innovation & Ecosystems, Amadeus
#AFMETA2019
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INNOVATION
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TRAVELERS
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DIGITALCONSUMERS
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ANYTIMEANYWHERE
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NOFRICTION
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DIGITALME
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TRUST
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UNIQUE
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If we want
to please YOU
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We need
to please THEM
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EmpoweredTravelers
End-to-EndTravel
No StressTravel
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EmpoweredTravelers
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FlexibilityControl
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AmadeusTraveler ID
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Book Check-in Biometricboarding
Bagdrop
Security Border controlarrival
HotelBagclaim
Visaapplication
Enroll Border controldeparture
In-flight purchase
Airport
duty free
Pre-flight
services
P
Lounge access
End-to-end interoperability
End-to-end orchestration
End-to-end traveler journey
Traveler IdentityAn end-to-end experience
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Book Check-in Biometricboarding
Bagdrop
Security Border controlarrival
HotelBagclaim
Visaapplication
Enroll Border controldeparture
In-flight purchase
Airport
duty free
Pre-flight
services
P
Lounge access
Biometric boarding with US Border Control Biometric boarding at Ljubliana airportInteroperability at enrollment
_ A transversal, fully interoperable, multiple-sourcing Id management
_ A certified digital identity and biometric identification to support a frictionless journey and enable other process optimisation and business opportunities.
Traveler IdentityWhere we stand
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Security Boarding Hotel Check-in
Hello Marion,
Security accessgranted.
Have a nice trip!
Hi Marion,
Welcome on board!
Check-In
Welcome Marion,
Your digital key room has been sent to
your phone
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End-to-endTravel
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End-to-endTravel
49 %
€ 1,300 Bnspent
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A digital conciergeto assist and recommend services
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StresslessTravel
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StresslessTravel
6.9 hours
$ 662per trip
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Asset trackingwith Blockchain
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Asset trackingwith Iot
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Asset trackingwith IoT
56% of the travelers would like their luggage tracked
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Artificial intelligenceInternet of EverythingPlatform economyNew mobility paradigm
EmpoweredTravelers
End-to-endTravel
No StressTravel
Innovationfocus
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Thank you!
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