Mario Santiago Resume 2016
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Mario Santiago 3338 West Keys Lane Anaheim, CA 92804 Cell Phone: (714)269-7116 Email: [email protected] Profile summary: Experienced professional with extensive expertise in the areas of customer service and restaurant management which require critical thinking for fast problem solving and trouble shooting. Excel at diffusing and resolving situations to help clients, build trust and provide beneficial resolution to the client and the Company. Excellent interpersonal, analytical and communication skills. Work History: GARDEN FRESH CORPORATION, Garden Grove, CA Feb. 2007-Present Assistant General Manager Handle daily paperwork and forms regarding production, labor and inventory. Handle and resolve customer complaints. Schedule employees working hours and daily routines Coordinating restaurant inventories. Interview prospective new employees and orientation of new hires. Instrumental as a Spanish speaker, adding efficiency and versatility to the team. REAL MEX INC, Garden Grove, CA March 2008- Dec. 2012 Team Lead
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Transcript of Mario Santiago Resume 2016
Mario Santiago3338 West Keys LaneAnaheim, CA 92804
Cell Phone: (714)269-7116 Email: [email protected]
Profile summary:
Experienced professional with extensive expertise in the areas of customer service and restaurant management which require critical thinking for fast problem solving and trouble shooting.
Excel at diffusing and resolving situations to help clients, build trust and provide beneficial resolution to the client and the Company.
Excellent interpersonal, analytical and communication skills.
Work History:
GARDEN FRESH CORPORATION, Garden Grove, CA Feb. 2007-PresentAssistant General Manager
Handle daily paperwork and forms regarding production, labor and inventory. Handle and resolve customer complaints. Schedule employees working hours and daily routines Coordinating restaurant inventories. Interview prospective new employees and orientation of new hires.
Instrumental as a Spanish speaker, adding efficiency and versatility to the team.
REAL MEX INC, Garden Grove, CA March 2008- Dec. 2012Team Lead
Managing server and bar team. Assisting manager with employee scheduling. Enter and process inventories for restaurant. Assist customer s with phone and catering orders.
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Projects and Accomplishments:
Processing of daily reports and documents for restaurant manager. Assisted immediate manager in the training and monitoring of new employees. Member of multiple team committees including sales, quality and development to encourage
positive morale and productivity to meet all service goals. Assisted corporate leadership team with training and development and quality monitoring of
peers. Assisted fashion designers and industry experts at LA fashion week as part of ongoing career
training. Helping set up runway shows at Fullerton college as part of school fashion and design
department.
Education:
Fullerton College, Fullerton, CA - Liberal Arts and Fashion design 2015-Present Chapman Education Center, Garden Grove, CA – High School Diploma 2007-2010
