Marilyn Pratt of SAP #smo09 London
-
Upload
arjen-strijker -
Category
Business
-
view
566 -
download
1
description
Transcript of Marilyn Pratt of SAP #smo09 London
Leading Stakeholder Communitie
s
Marilyn PrattSAP
Community Evangelist
What is a Community Evangelist?
The Rantings of an American Evangelist in London - Eric Ploen on Flickr http://www.flickr.com/photos/eaploen/158806079/
What is a Community Evangelist?
The Rantings of an American Evangelist in London - Eric Ploen on Flickr http://www.flickr.com/photos/eaploen/158806079/
Jane Jacobs – Community Advocate
Jane Jacobs (1916-2006) an urbanist and activist whose writings championed a fresh, community-based approach to city building
Photo credit: Maggie Steber, Planning Magazine, September 1986.
Jane Jacobs vs Robert Moses
Jane Jacobs vs Robert Moses
Jane Jacobs - Death and Life of Great American
cities
Bottom Up Community Planning Empowering Local Citizens –Social
Capital
Participatory planning Noisy, combative, iterative and reliant
on community involvement Competitive elements in an Ecosystem
doth a healthy Ecosystem make
Walking Conversation
You’ve Got to Get Out and Walk Listen to the locals
Ask them for their shortcuts What are some important meeting
spaces in your neighbourhood? Where do you feel most comfortable? Is there an important question or
issue that people should talk about?
The Healthy Community – 3D’s
Diversity Density Dynamism
Diversity in SAP Community Network
In >200 countries and territories worldwide (led by: U.S., Germany, India, Japan, UK, China…)
Diversity in SAP Community Network
Geeks and Suits
Dynamism in SAP Community Network
Coffee Corner
A Place to Rant
ESME Project
“The Web 2.0 application has been adapted for day-to-day use in an enterprise environment. It serves to identify company employees with particular knowledge or expertise, and networks these experts together so that they can exchange information”
Dick Hirsch, Siemens, SAP Mentor
Process Improvement Community - BPX
Density in SAP Community Network
Over 1.6 Million Participants 4157 Moderated Bloggers 751 Expert Bloggers 130 Blog Moderators >120,000 members have contributed their
knowledge/ experience >80,000 last year >7,000 highly active (>250 points)
Wiki spaces grew to ~100 within 18 months
Density in SAP Community Network
5,500 posts per day in discussion forums 250 major topic categories Over 1 million discussion threads Over 5 million posts ~17 minutes until first answer / reply, on
average Typically four answers to each question, on
average 84% of all discussion threads are closed as
complete
Jane Jacobs - Death and Life of Great American
cities
Engaged amateurism “Expert” communities can be
communities of local expert questioners asking “good questions”
The more superfluous the evangelist becomes to the conversation the more successful and healthy the community
Engaged Amateurism in Solving a Community
Mystery
London Cholera Epidemic 1854
"The most terrible outbreak of cholera which ever occurred in this kingdom, is probably that which took place in Broad Street, Golden Square, and the adjoining streets, a few weeks ago."
- John Snow, September 1854
Stephen Berlin Johnson – Ghost Map
Amateurism Cross-Disciplinary Thinking Local Knowledge Solutions came from many sources Henry Whitehead local Soho minister was
incredibly connected and helped scientist John Snow crack the case
1866 – listen to reason, listen to the locals = result large scale metropolitan living sustainably
Start a Community Garden
Support a sustainable, walkable community (helicoper visits and unsightly billboards do not sustainability make
Organize a neighbourhood “clean-up” Participate in activities that build
relationships between people in the community
Leading Stakeholder Communitie
s
Marilyn PrattSAP
Community Advocate
Supporting Local
Neighbourhoo
ds