MARGARET ‘JOANNE’ NEWMAN_____________________________________________________________________________________7281 Mobley Walk Drive jozzijn@hotmail.com (785) 826-6724 (C)Columbus, GA 31904

SUMMARY OF QUALIFICATIONS

Eighteen years of experience in the administrative/financial fields

Ensure proper adherence to company policies, dedicated to professionalism.

Highly motivated toward goal achieve-ment, detail oriented, hard working

Public relations, communication, customer service skills

Maintain working rapport with staff and general public

Administer new employee orientation

Hiring and training of new employees, complete employee work evaluations

Adapt easily to new concepts, adept at handling multiple responsibilities, well organized

Prepare and maintain customer accounts, answer questions and resolve complaints

Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts and document business transactions

Prepare profit and loss statements, monthly closing and cost accounting reports

Accounts payable/receivable, resolve accounting discrepancies

Cash reconciliations, bank deposits

Computer skills: MS Word, Excel, PowerPoint, Outlook, QuickBooks and Super Sked scheduling software, proficient with 10-key

EDUCATION

KANSAS STATE UNIVERSITY, Manhattan, KansasBachelor’s Degree in Business Management with emphasis on Human Resource, 2007

WORK HISTORY

FULL TIME PARENT AND HOME MANAGEMENT 2014 - present

STIEFEL THEATRE FOR THE PERFORMING ARTS, Salina, KansasAdministrative Director/Operations 2008 – 2013

As office manager, reorganized main office and filing room to ensure efficiency as well as maintaining office equipment and delivering great customer service.

Administered employee onboarding and trained office new hires. Assisted in writing employee manual.

Provided resolutions for customer concerns. Reduced supply costs by switching purchasing locations Learned and assumed bookkeeping title to shrink accountant labor costs. Performed accounting functions to include journal entries, accounts payables,

receivables, petty cash, deposits, and bank reconciliations.

MARGARET ‘JOANNE’ NEWMAN_____________________________________________________________________________________7281 Mobley Walk Dr. jozzijn@hotmail.com (785) 826-6724 (C)Columbus, GA 31904

Created employee paychecks, developed and sent out W-2s, and gathered data for 1099s. Responsible for withholding and paying Executive Director’s benefits for retirement and insurance.

Submitted monthly/bimonthly withholdings, sales tax, and liquor tax payments along with quarterly/yearly documents to government entities.

Conducted monetary transactions for artists’ deposits and balances due. Recorded board meeting minutes and generated financial statements for the

board, finance and executive committees. Researched financial and numerical data for grants. Solicited yearly memberships and donations which cut costs and stimulated

revenue. Managed ticketing system to include restructuring and maintaining member

accounts to make them more assessable, arranged ticket pre-sale and on-sale dates for concerts, and worked with renters to set up and sale their shows.

Assisted in planning for VIP mixers and private parties as manager of concessions/bar.

DILLON’S STORES (Kroger), Salina, Kansas

Customer Service Assistant Manager/Representative 1995 - 2004/2005 – 2008

Participated in accomplishing store objectives and sales performance. Responsible for inventory control and loss prevention strategies. Served as new hire orientation facilitator for Dillon’s stores in Salina which

included completion of I-9s, W-4 forms and other required documents. Supervised and trained coordinators, checkers and carry-outs in accomplishing

company goals and conducted their written evaluations. Wrote schedules for customer service employees and front of store coordinators. Prepared paperwork, sales reports and daily/weekly posting of sales. Ensured cash availability for daily transactions. Reconciled receipts to cash, prepared bank deposits, reckoned cash register tills

at end of each shifts, and balanced payments for store charge accounts. Assisted customers with check cashing and other financial activities while

answering and redirecting calls for multiple phone lines. Managed store at times in absence of actual managers.

MARGARET ‘JOANNE’ NEWMAN_____________________________________________________________________________________7281 Mobley Walk Dr. jozzijn@hotmail.com (785) 826-6724 (C)Columbus, GA 31904

Front of Store Coordinator 1991 – 1995

Managed and educated front of store employees to deliver adequate customer service.

Trained and wrote work schedules for checkers and carry outs utilizing Super Sked software.

Ensured checkout lanes moved efficiently; utilized workers to help other departments during downtime.

Maintained front of store’s clean and well-ordered appearance.

In addition, assisted in General Merchandise, Bakery, Grocery, Floral and Video departments as needed.

DILLON’S STORES (Kroger), McPherson, Kansas Checker/Front of Store Coordinator 1989 - 1991

Scanned and processed customers’ orders in a timely manner while engaging in friendly conversation.

Ensured checkout lanes moved efficiently. Provided thorough and accurate responses to customer requests and questions.