We are excited to be in the final stages oflaunching a new operating system for thecompany! On Monday, March 2, we flipthe switch on a big improvement that willextend into many areas of the business,and further enhance our customers'experience. We're making working withInfloor easier, faster, and more accurate.

From beginning to end, our entirebusiness operation will be streamlined andautomated, including ordering, inventorycontrol, and accounting, which willimprove accuracy, timing, archiving, and

the presentation of our information. Adifference you will see right away is theupgraded format of all our documents,such as Estimates, Invoices, PurchaseOrders, and Packing Slips, making themeasier to read and understand.

Moving forward, you will now receiveorder confirmations prior to your orderbeing shipped, quicker response times toorders (if that's possible), and purchaseorders will be archived forever, and canbe recalled to make future purchasingwith Infloor simpler.

March Dawns with a New Operating SystemWe would like to extend a special thankyou to everyone who took the time tocomplete ourWe value your feedback and will beconsidering it as we plan for the yearahead. There are improvements alreadyin the works, and more in our sights, aswe strive to bring you the very bestservice, products, information, anddesigns for radiant heating systems.

Snowmelt Installation Guide RedesignedOur Snowmelt Installation Guide hasbeen redesigned with a modern,easier to read format, and charts thatinclude 5/8” tubing. The entire guideis in full color, and has more picturesfor installers to get a real-life look atthe parts, applications, installationmethods, and heat source options.

The new version of our SnowmeltInstallation Guide is being released inMarch, and will replace the old one.The step-by-step guide is a completesource for all you need to know aboutinstalling a Snowmelt system, withmechanical room configurationdrawings, data calculations and charts,boiler options, a design form, andmore.

Congratulations to forwinning the $50 American Express giftcard for completing our CustomerSurvey! Kirn has worked with EnertechGlobal, LLC, based in Greenville, IL, forthe past 7 years, and currently providesdesign and application services forcontractors who are installingEnertech’s geothermal equipment.

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is a publication for customers,distributors, contractors, and friends of InfloorHeating Systems; a division of Infloor Sales &Service, Buena Vista, CO. www.infloor.com.

Things to Note about the Upgrade:

•Infloor documents will have new formats;Estimates, Invoices, Purchase Orders, Packing Slipswill have more information and be easier to readand understand

•Order confirmations will be sent prior to shipping

•Purchase Orders will be archived forever and canbe recalled later to make purchasing simpler

•Infloor will be closed on February 26 and 27

•Infloor will resume normal business hours onMonday, March 2, working with the new operatingsystem in place

•Please contact us with any questions

March Dawns with a New Operating System ContinuedOur Estimates will have a more professional look, and include fullproduct descriptions. Also, the supplies are shown grouped byproject, and they collaborate well with LoopCAD, making thedesign phase and ordering process easier and more accurate.

To make this important leap forward, we need to conduct acomplete inventory and other tasks. Therefore, we will be closedon Thursday, February 26 and Friday, February 27. We willresume normal business hours on Monday, March 2, and openwith the new operating system in a test phase for a few weeks.

We are thrilled about this enhancement to our business, and all theways it will improve our customer's experience. We understandthere may be some unforeseen turns along the way, so please letus know right away if you have any questions or issues. Weappreciate your understanding as we make this transition that webelieve will yield many benefits for us all.

A Memorable AHR Expo WeekOur President Michael Willburn returned from a week at theAHR Expo in Chicago with great stories, new connections,more knowledge, and a big smile from seeing so many friendsand business partners who all attended the business conferencefrom all over the world.

Some highlights included learning about new products andtrends in the industry, and catching up with business partnersfrom Caleffi, Watts Water Technologies, ecobee, Z Supply,C.E. Ray Co., Winkler Technik, HTP, Wilo, and many more.Michael attended two classes and expanded his knowledge onThermal Storage for Hydronic Systems, and Steam HeatingSystems.

The Thermal Storage class examined the many situations whenthermal energy storage can be used to improve the

performance and longevity of hydronic heating and coolingsystems. The all-technical session on Steam Heating Systemscovered the many types of old steam heating systems, how theywork, and what can go wrong with them, in addition totroubleshooting, proving an overview of steam heating as itapplies to older buildings of all sizes.

The AHR Expo management said this year was a record-breaking event, being at least 10 percent larger than theprevious largest show. They reported there were more than2,100 exhibiting companies (380 first-time exhibitors)occupying over 480,000 net square feet of exhibit space; bothnew records for the 67th event. Additionally, there were 592international companies from more than 30 countriesshowcasing their products and solutions, representing a 16percent increase over the previous record.