March 6 – 8 | Rosen Centre Hotel | Orlando, FL

Platinum

Sponsored by

Host

Gold

Conference InfoAbout the ConferenceePayResources’ Information Interchange is a highly-respected payments industry event, where attendees will get the most up-to-date and relevant content from the most dynamic speakers in the payments industry!

At Information Interchange, you will gain the latest information on payments strategies, operations and technology solutions, and risk and compliance issues related to ACH, Card, Check, Fraud, Cybersecurity, RDC, Wire, Real-Time Payments, Faster Payments, Innovation and more! You’ll also get ample opportunity to interact with and learn from other payments professionals and solution providers.

If you can only afford to attend one event in 2018, you won’t find a better value than Information Interchange, long recognized as “the best value for AAP recertification credits anywhere!” We are proud to bring you cutting-edge topics and national-caliber speakers at regional conference prices!

Rosen Centre HotelThe award-winning 1,334-room Rosen Centre Hotel sets a spectacular standard of hospitality, service and value. Rising 24 stories, this premier hotel offers a highly-respected professional staff and outstanding accommodations. Located on the famous International Drive, the Rosen Centre Hotel is at the heart of Orlando’s famous theme parks and only 15 minutes from downtown Orlando. The hotel offers nine restaurants/lounges offering cuisine from gourmet to deli fare. At the hotel, guests can enjoy The Spa at Rosen Centre, the 24-hour fitness center, the tropical swimming pool and the whirlpool. Less than 10 minutes away, guests can enjoy the 18-hole championship Shingle Creek Golf Club.

ePayResources has been able to secure a special room rate of $179 single/double suites (plus tax). In order to receive this rate, view the hotel tab on the Information Interchange website or call 1-800-204-7234 (make sure to mention you are attending ePayResources’ Information Interchange Conference). This rate extends four days prior to the conference dates and three days after. Please make your reservations early in order to avoid disappointment. Reservations made after 5:00 pm on February 9th, 2018 are subject to space availability.

Register online today at InformationInterchange.org

Featured Speakers

Keynote SpeakerGreg Schwem

Corporate Comedian Chicago Tribune Columnist

Erika Baumann Aite Group

Peter Davey The Clearing House

Fred Eisel Vizo Financial

Andrew Haskell BNY Mellon

Jane HennessyG2 Web Services

Jorge JimenezeZforex

Jane E. Larimer NACHA – The Electronic Payments Association

Steve Ledford The Clearing House

Katherine McClure UL

Joe Proto Transactis

Keith Riddle Corporate One Federal

Credit Union

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As a first-time attendee in 2017, I was very impressed with both the timely content and quality of speakers at Information Interchange. The quality of most sessions was on par with NACHA Payments, AFP, and other better-known conferences at a fraction of the price. I don’t know of a better educational value for members of my treasury and payments operations teams than Information Interchange.

— Jeff Foote, Broadway Bank

Faster Payments Session Spotlight

The Big Swell of Faster PaymentsRide the Wave of Real-Time Payments at Information Interchange with The Big Swell of Faster Payments sessions! These sessions are strategically placed throughout the conference so you can attend as many as you want to learn everything you need to keep up with the pros!

Tues @ 10:00 am Pre-Conference Workshop I: Grab Your Board & Build a Faster Payments Strategy

Tues @ 12:40 pm Pre-Conference Workshop II: Learning to Ride the Wave of Real-Time Payments

Wed @ 8:30 am Getting to 2020: The State of Faster Payments

Wed @ 11:40 am Get Stoked to Grow Your Business with Same Day ACH!

Wed @ 1:25 pm Perpetual Motion: Adapting to the Changing Face of Fraud

Wed @ 3:50 pm Payments 2.0: Future Proofing Your Payments Strategy

Thurs @ 8:45 am Ride the Rail to the Future: Payments 2020 and Beyond

Thurs @ 10:30 am Creating Radical Products with Real-Time Payments

Thurs @ 11:35 am What’s in the Pipeline: Faster Payments Data Mapping

Thurs @ 11:35 am Cowabunga! Be Ready to Go Live in a Real-Time Environment

Tuesday, March 6, 2018 — Pre-Conference Workshops Agenda is subject to change

9:00 am – 4:00 pm Registration and Product Sales

2:00 – 4:00 pm Exhibitor Set-up

Payments Now Track Future of Payments Track

10:00 – 11:30 amWorkshop I

Intro to Payments: Talking the Talk & Walking the Walk (payments lingo translations for those new to this beach!)Wanda Downs, ePayResources; Kevin Olsen, ePayResources

Dude, I liked how you ARC that wave and had some POP in your backslide! Are you using that new ISO 20022 stuff on your board? Are you ready to finally understand what everyone is saying in payments? Join this fun, interactive, educational, and hopefully entertaining workshop as Kevin “I grew up in Hawaii dude” Olsen goes all Aloha on the payments lingo and Wanda “Roll Tide” Downs is there to reel him in and tell y’all like it is. You’ll leave prepared for the world surfing tour of payments and ready to ride the waves of the upcoming sessions during Information Interchange.

Grab Your Board & Build a Faster Payments StrategyNanci McKenzie, ePayAdvisors; Charlotte Norton, Randolph Brooks Federal Credit Union

Financial institutions see the value in having a formal payments strategy. This workshop will guide you through the key components, including products and lines of business, competitive pressures, and technology investments.

11:45 am – 12:30 pm Lunch (Included for attendees attending two or more workshops)

12:40 – 2:10 pmWorkshop II

Don’t Bail Out On Compliance: Handling Reg E DisputesMichael Jeffcoat, ePayResources

Dive into the world of Reg E disputes to understand how to prevent your institution from wiping out! Attendees gain an understanding of transaction types governed by Reg E, timing, and methods to reduce compliance risk.

Learning to Ride the Wave of Real-Time Payments Timothy Mills, The Clearing House

Catch the wave of the first new payment channel in the United States in more than 40 years. The Clearing House (TCH) launched RTP®, its real-time payments system, and it’s going to be epic! Learn how ISO20022, the messaging standard used to support real-time payments, creates a more flexible payments system.

2:10 – 2:25 pm Refreshment Break

2:30 – 4:00 pmWorkshop III

The Hall of Payments JusticeAisha Hall, ePayAdvisors; Kevin Olsen, ePayResources; David Payne, ePayAdvisors; Pam Rodriguez, ePayAdvisors

Have you ever ended up on the wrong end of a dispute? Don’t get mad - take them to the Payments Court! Cases related to ACH and RDC disputes will be presented, with YOU, the audience, serving as the jury!

4:15 – 5:00 pmOrientation Session

Learning to Surf – Welcome to Information Interchange 2018! Stephanie Tisch, Director, Event Management & Marketing, ePayResources

New to II2018 or attended before but want to be sure you don’t miss a wave? Attend our FREE Orientation Informational Session to make the most of your conference experience. Session will include all the details you need to make II2018 a success including directions to participate in the Breakfast Roundtables. We will conclude with a quick tour of the conference facilities that will finish at our Welcome Reception. All attendees are encouraged to attend!

5:00 – 6:00 pm Welcome Reception

Wednesday, March 7, 2018 — Conference

7:00 am – 4:20 pm Registration and Product Sales

7:00 – 8:00 am Continental Breakfast

8:00 – 8:30 amWelcoming Remarks: Conference OpeningLaura Steele, President & CEO, ePayResources

Greetings and agenda overview.

8:30 – 9:45 am Keynote

Getting to 2020: The State of Faster PaymentsModerator: Erika Baumann, Aite Group; Panel: Matthew Friend, Visa; Jon Jeswald, Federal Reserve Bank; Jane Larimer, NACHA; Steve Ledford, The Clearing House; Ryan Riveland, Early Warning Services

Is your institution taking advantage of faster payment opportunities – or planning to? Our panelists will bring their individual perspectives on the role of faster payments in shaping customer experiences, and the data and trends supporting the need for faster payments.

9:45 – 10:15 am Refreshment Break

10:15 – 11:30 amGeneral Session

DUDE! What’s Up with the New Administration: An Economic UpdateFred Eisel, Chief Investment Officer, Vizo Financial Corporate Credit Union

There is a tidal wave of change coming out of Washington...don’t miss this dive into the United States’ current economic climate, what the Fed and Congress have in store for the next few years and how financial institutions can better prepare in 2018.

Operations Track Risk & Compliance Track Treasury Track Innovation & Technology Track

11:40 am – 12:40 pm Concurrent Sessions

Get Stoked to Grow Your Business with Same Day ACH!Moderator: Tracy Marshall, ePayResources; Panel: EdaBeth Brown, AT&T; Fred Gibbons, Broadway Bank; Tim Thorson, Regions Bank

Same Day ACH debits are here and are enabling a variety of growth opportunities for your payments business. Usage will grow to benefit all users of the ACH Network - don’t let your institution be left out!

Payments Audits & Risk Assessments: Reality, Requirements, and SimplificationBrad Johnson, Centrix, a Q2 Company; David Payne, ePayAdvisors

An auditor and a solution provider give you a broad overview of the ACH reporting landscape, including available tools to automate operations. You’ll learn best practices for effective ACH operations, and see case studies of successful implementations.

Riding the Perfect Wave: Streamlining Originator ManagementNanci McKenzie, ePayAdvisors; Myriam Towsley, Fairwinds Credit Union

Hear from an industry practitioner who has streamlined the entire origination process, including monitoring for originated unauthorized debit returns, over limit exception approval, monitoring limits overs multiple settlement dates, annual review, education requirements, and more.

Leveraging APIs to Drive InnovationMihail Duta, Finastra; Anil Mahalaha, Fidelity Investments

APIs are broadening and enhancing financial services in an environment where speed, automation, security, and reach are key drivers. This session will look at the basics of APIs and their impact on innovation, including monetization; standardization; security; and risk mitigation.

12:40 – 1:25 pm Lunch

Agenda

Wednesday, March 7, 2018 (continued) Agenda is subject to change

1:25 – 2:25 pmGeneral Session

Perpetual Motion: Adapting to the Changing Face of FraudModerator: David Payne, ePayAdvisors; Panel: Hal Granoff, Early Warning Services; Katherine McClure, UL; Bob Michaud, Q2ebanking

As we prepare to ride the wave of real-time payments, we must consider all the potential risks and their consequences, and embrace the opportunities for better fraud management.

2:30 – 3:00 pm Refreshment Break

3:00 – 3:45 pmProduct Showcases Showcase I – Affirmative Technologies Showcase II – G2 Web Services Showcase III – (Q2) Showcase IV – ACH Alert Showcase V – (Finser)

Operations & Technology Track Risk & Compliance Track Treasury Management Track Innovation & Technology Track

3:50 – 4:50 pm Concurrent Sessions

Aloha is Just the Beginning: Implementing What You’ve Learned at This Conference!Fred Gibbons, Broadway Bank; Tracy Marshall, ePayResources; Chelsye Palomo, Texas Security Bank

How do you implement what you learned when you get back to the office? How do you build processes and procedures around the changes in the industry? Get real-world insight into putting your expertise to work for your institution!

Third-Party Issues: What’s Popping Up? Debbie Arai, ePayAdvisors; Jane Hennessy, G2 Web Services

A valuable overview of the different third party relationships and how NACHA and the regulators are approaching third party issues. Come with your questions to ensure you know whether you do or don’t have a Third-Party Sender in your program.

Payments 2.0: Future-Proofing Your Payments StrategyElena Whisler, FIS; Keith Riddle, Corporate One Federal Credit Union

The payment ecosystem continues to evolve and the pace of change steadily increases. Today, control and flexibility are top of mind for consumers. Learn ways financial institutions are engaging in and thinking about their payments services and strategies.

Surviving the FinTech Shark Attack Joe Proto, Transactis

A record $20B in FinTech investments has been funded in the last two years. Where is the money going, and why? How are financial institutions evaluating new ideas and investments? Will banks and non-banks get in on the action together?

5:30 – 7:30 pm Main Networking Reception with Live Music and Fun! – Ride the Wave of Real-Time Payments Luau!

Thursday, March 8, 2018

7:00 am – 1:00 pm Registration and Product Sales

7:00 – 7:45 am Networking Breakfast

7:45 – 8:30 am Breakfast Roundtables in General Session Room

8:30 – 8:45 am Morning Report

The Morning SurfTim Quisenberry, ePayResources; Pam Rodriguez, ePayAdvisors

Brief overview of Wednesday and agenda for Thursday

8:45 – 10:00 am General Session

Ride the Rail to the Future: Payments 2020 and BeyondPeter Davey, The Clearing House

What will the world of payments hold in the future? Customers have more choices, the US and other world markets have deployed smarter and faster payment systems, and the world gets more and more connected each day. This session picks up where the opening general session, Getting to 2020: The State of Faster Payments leaves off and paints a picture of the payments world of the future.

10:00 – 10:30 am Refreshment Break

Operations & Technology Track Risk & Compliance Track Treasury Management Track Innovation & Technology Track

10:30 – 11:30 amConcurrent Sessions

Don’t Wipe Out on Payments RiskModerator: Tracy Marshall, ePayResources;Panel: Tracy L. Merritt, Generations Federal Credit Union;Chelsye Palomo, Texas Security Bank; Tim Quisenberry, ePayResources

The changes in the payments industry are exciting and benefit all the players, but with new technology, products, and services come new risks. In this session, you will get practical solutions from a payments practitioner for mitigating risk.

The Sharks are Circling: Preventing Fraud & Other Risk Management Best PracticesKevin Sasser, Argos Risk

If your institution is going to participate in real-time payments and Same Day ACH, then your risk management program should be built for the speed of payments. This session will provide best practice approaches for identifying and defending against new, faster fraud threats.

Creating Radical Products with Real-Time PaymentsSandra Horn, ACI; Arun Ramaoorthy, Fiserv

Zelle, Visa, Mastercard, Same Day ACH, TCH’s RTP – there are multiple apps, platforms, and networks operating in the real-time payments space. This session looks at the why and how of offering products that leverage all the new options in the marketplace.

Beyond Mobile: A Deep Dive into the Technologial Evolution of PaymentsKevin Moland, Profit Stars

ATMs, PCs, and the Internet have brought users into closer proximity with financial services. Now the mobile device brings another sweeping revolution, and new technologies are emerging at an increasingly rapid pace. What’s next? And how do we prepare?

11:35 am – 12:35 pmConcurrent Sessions

Cowabunga! Be Ready to Go Live in a Real-Time EnvironmentAndrew Haskell, BNY Mellon; Irene Katen, SunTrust Bank

In this session an early adopter of real-time payments will give you a high-level look at this new payment rail and how your institution can take advantage of what this advancement brings to your payments pipeline!

Managing Unclaimed Property RiskMike Ryan, Georgeson LLC; Pam Wentz, Georgeson LLC

States are increasing their focus on unclaimed property and the rise in related audits, it’s more important than ever to understand what you need to do to stay in compliance - if you don’t understand the laws, you risk losing customers/members and assets, as well as incurring steep fines and penalties.

What’s in the Pipeline: Faster Payments Data MappingRob Hayden, McKinsey

This presentation will provide an overview of the US Payments Industry and talk about what to expect from the major payments instruments and business lines in the next 5 years as major forces impacting the payments space (economy, regulation, consumer behavior, technology and competitive landscape) continue to evolve.

The Big Kahuna of BlockchainJorge Jimenez, eZforex

Learn how Star One Credit Union managed to implement a new international payments mechanism capitalizing on blockchain technology and Same Day ACH. This is the first case of a real-life blockchain cross-border transaction from a credit union, Ripple, and EZFOREX.

12:35 – 1:30 pm Lunch Buffet – Presentation of the Richard R. Oliver Leadership in Payments Award

1:30 – 2:30 pm General Session

Real Time Laughs: Right on the Money!Greg Schwem, Corporate Comedian and Chicago Tribune Columnist

After a conference full of information about faster payments and immediacy in the financial world, it’s time to slow down and laugh with business comedian and Chicago Tribune humor columnist Greg Schwem. Dubbed “Your boss’ favorite comedian” by HuffPost, Greg will close the conference with hilarious observations about the ever-changing business world and topics relevant to the Information Interchange audience, including why Subway® accepts Bitcoin and why financial institutions consider three taps on their mobile banking apps to be a “waste of time.” Funny, motivational and memorable. Come for the information, stay for the laughs!

2:30 – 3:00 pmClosing General Session

Conference Wrap-up / Prizes AwardedLaura Steele, ePayResources; Alicia Treadway, SunTrust Bank

Agenda (continued)

Sponsors/Exhibitors

Platinum

Silver

Additional Sponsors/Exhibitors

T E C H N O L O G I E S

TM

TM

Gold

More on the Keynote SpeakerGreg Schwem Promotes Information Interchange 2018You can watch business humorist and corporate comedian Greg Schwem promote his closing presentation from Cancun, Mexico at informationinterchange.org/#keynote-section

RegistrationRegistrationRegistration Type PriceTuesday Workshop(each) $99

Two-Wave Workshop Pass(Pick two of the three workshops and SAVE... Use coupon code HANG10 at checkout.) $180

Three-Wave Workshop Pass(Pick all three of the workshops and SAVE... Use coupon code HANG15 at checkout.) $250

Certification Discount Registration(if you have an AAP/NCP/CTP/CCM) $500

Conference Registration $550

Guest/Spouse(access to meals and networking events only - no sessions included) $200

Refunds, Cancellations, and SubstitutionsThe registration fee includes two breakfasts, two luncheons, two receptions, all refreshment breaks, and conference materials. If you are interested in registering more than 5 attendees, please email info@InformationInterchange.org, or call 1-800-475-0585, Option 2.

Cancellations received by ePayResources ten business days prior to the event, will be refunded in full less $35 administrative costs. For cancellations received after ten business days prior to the event, no refunds can be issued. Substitutions are accepted in writing at any time via email to education@epayresources.org, or by calling 1-800-475-0585, Option 2.

Continuing Education CreditsAttendees of Information Interchange are eligible for up to 11.7 AAP continuing education credits. Those attending any of the Tuesday Workshops are eligible for up to an additional 5.4 AAP credits. Sessions may also be eligible for other industry certification renewal credits, including NCP. Check with your certifying organization for eligibility requirements.