Marc Baizman Rose de Fremery Dahna Goldstein
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Transcript of Marc Baizman Rose de Fremery Dahna Goldstein
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Marc BaizmanRose de FremeryDahna Goldstein
How to Translate Geek-speek into Normal Human#13NTCGeek
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Session Flow
Understanding Emotional
Intelligence
Interpreting body language
Translating geek-speak into normal human
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Photohere
Photohere
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Rose de Fremery@rosedefremeryManaging editor of a
social media magazine, Red Sox
fan and writing/calligraphy
geek.
Dahna Goldstein@philantech
Grant management software provider, NPTechie, hockey
player, folky musician, grammar geek.
Marc Baizman@mbaizman
Nonprofit technology coach, Salesforce and
Google Apps, improv and sketch comedy performer,
unrepentant geek.
About the Presenters
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Introductions
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IQ vs. EQ
http://www.yodesh.com/wp-content/uploads/2012/11/head-versus-heart-love-19072367-500-325.jpg
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Emotions Are Contagious
Source: http://www.flickr.com/photos/cheriejphotos/6019067180/
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EQ framework
• Self awareness• Self regulation• Motivation• Empathy• Social skill
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Self Awareness
Source: http://www.flickr.com/photos/nihonbunka/8134323441/
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Self Management
Source: http://www.flickr.com/photos/danielito311/5847295876/
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Motivation
Source: http://www.flickr.com/photos/peterjon/344323226/
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Empathy
Source: http://www.flickr.com/photos/cabinet/2492697215/
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Social Skill
Source: Modified from http://www.flickr.com/photos/marcusnelson/8291643623/
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Resonance vs. Dissonance
Source: http://www.flickr.com/photos/tmvogel/418061127/
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14Source: http://www.flickr.com/photos/joyoflife/390892410/
Body Language!
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What Does “Body Language” Mean?• Our bodies (“kinesics”)• Proximity to others• Facial expressions• Eyes and focus• Physical Contact• Contacting with other things• Breathing
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Body Language Warnings!
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Personal Space/Distance
Source: http://3.bp.blogspot.com/_B8ICD5kTvJU/SRAJ8WQDvmI/AAAAAAAAAUA/0p_88bCV0hY/s400/space+invader.bmp
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How Close is too Close?
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19Source: http://www.flickr.com/photos/usnationalarchives/4012379684/
Facial Expressions
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20Source: http://www.flickr.com/photos/viamoi/3668373683/
Eyes
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21Source: http://www.flickr.com/photos/gemmabou/5198326130/
Mouth
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http://www.flickr.com/photos/63723146@N08/8492557730/
Head
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23Source: http://www.flickr.com/photos/malias/106819749/
Arms and Legs
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24Source: http://images.businessweek.com/ss/06/04/sb_presentations/image/clinton.jpg
Hands
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Handshakes
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https://encrypted-tbn3.gstatic.com/images?q=tbn:ANd9GcQKSwdtCrR5SshEbHivg9_VeXv9Z7z3pwBl1ryPRTUTWsg5YxM4-Q
Seating
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Mirroring
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28Source: http://www.paranexus.org/useruploads/images/260-mirroring.jpg
Mirroring
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Practice!
• Watch TV with the sound off! What do you see?
• People-watching – try it (but don’t be creepy)!
• Sample exercises
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Translating Tech Terms(aka Technobabble)
Source: http://bwmedia.wordpress.com/2010/02/27/sns-farragut-3-the-comic/
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Geeks use specialized language
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But so do senior management, grantmakers, fundraisers…
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Why Is the Language We Use SoImportant?
Source: http://bit.ly/SAvLsK
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Source: http://bit.ly/X9O0Ks
So, Let’s Activate the Universal Translator…
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Source: http://amzn.to/Wmyf0D
Features Versus Benefits
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Source: http://bit.ly/YRZcuC
Features Versus Benefits
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Source: http://bit.ly/5V8kKZ
Learn their language too
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Source: http://bit.ly/Zvfx9C
The Nick Burns Problem
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Source: http://bit.ly/Ywhq2I
Body language: what you’re communicating
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Body language: how they’re responding
Source: http://bit.ly/13auliG
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Source: http://bit.ly/WeAmJ1
Active listening
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Source: http://huff.to/V9wiVj
Tone
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Role Playing
Source: Wikimedia Commons
(Ok, not that kind of role playing…)
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Source: http://www.flickr.com/photos/cicciopizzettaro/4297936934/
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