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What strategy for EFQM

Marc Amblard

October 23, 2013

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Unstable economic environment

S&P500Source:Yahoo

Ratherstablegrowthtodeep

disruptions

2013EFQM

1950 2000 2013

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Faster adoption of new technologies

Source:smartplanet.com

65%oftheAfricanpopulationin10yrs

2013EFQM

650m

10yrs

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and it goes faster and faster

50%

50%ofalliPhones,iPads &iPodTouchesin100hrs

100hrs

2013EFQM

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Anewparadigmaffecting

2013EFQM

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A generational shift

Generation 2.0

2013EFQM

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even deeper for the next one

Generation ZDigitalnatives

2013EFQM

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2013EFQM

Explore,segment,adapt,...

Bigdata...

Data, Information, Action

CollectiveknowledgeSocialmedia,socialCRMNewtechnologies

Innovate,educate,Test,promote,recruit,..Create,personalize,share,

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Huge opportunities requiring agility

Finally,ininnovation,wework

with120000LEGOfansacrosstheworldtoinnovatenewproducts

alongsideour120orsodesigners.

CEOofLEGO

2013EFQM

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WhatcanEFQMdo?

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The EFQM Excellence Model

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OurVision:AworldstrivingforsustainableExcellence.

OurMission:AsaEuropeanfoundation,weinspireorganisationstoachievesustainableExcellencebyengagingleaderstolearn,shareandinnovateusingtheEFQMExcellenceModel.

2013EFQM

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Ourstrategy?

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2013EFQM

Expand Footprint of Excellence

uild awarenessCommunicate

onAward&Recognitions

SpeakatIndustryevents

Increasewebvisibility

DeployExcellenceinsupplychain

Expandreachwithnewproducts

IncreaseEUvisibility

Change imageFacilitate access

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EFQM Strategy House

162013EFQM

ExpandExcellenceFootprint

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Increase value for our members

HelponyourjourneytowardsExcellence

Learnfromgoodpractices

2013EFQM

What you expect

from EFQM

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Increase value for our members

Share Train

Recognise Assess

MoreGoodPracticeVisits

Morewebinars

AbroaderKnowledge

Base

2500people

trained

500assessments andrecognitions

2013EFQM

Portolio Expansion

Newtrainingsolutions

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192013EFQM

Increase value for our members

IncreaseValueforMembers

ExpandExcellenceFootprint

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Partner Network & Collaboration

Develop ExcellenceCommunity with

Partners

Codevelop

products

&services

Train,promote+tools,good

practicevisits,

2013EFQM

Networktoincrease local

penetration

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EFQM Strategy House

212013EFQM

DevelopPartnerNetwork&

Collaboration

ExpandExcellenceFootprint

IncreaseValueforMembers

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Support EU Policy Deployment

ParticipateinEUfundedprojectsaimedatincreasingcompetitiveness

HelptheCommissionandInstitutionsimprovetheirperformance

2013EFQM

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EFQM Strategy House

232013EFQM

ExpandExcellenceFootprint

IncreaseValueforMembers

DevelopPartnerNetwork&

Collaboration

SupportEUPolicy

Deployment

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Developing internal capabilities

takingchangeseriously Sharinggoodpractices

withPartners

Workingonimprovementprojects

Resultsareimproving Thejourneygoeson

R4E: from3*to4*AnewwebsitetosupportyourjourneytoExcellence

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OurMission:

InspireOrganisationstoachieveExcellence

EFQM Strategy House

DevelopInternalCapabilitiesDevelopInternalCapabilities

ExpandExcellenceFootprint

IncreaseValueforMembers

DevelopPartner

Network&Collaboration

SupportEUPolicy

Deployment

EnsureSustainableFinancialIndependence

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Thank you!