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Conference Bridge Details This is very important option for major changes / releases - if
opened, please provide all the necessary details.
Choose the right option accordingly or leave blank if not appli
Accountability This relates to the person/ team responsible for completing t
Entering Dates/ Times
Dates and Times must be entered in full, dd/mm/yyyy hh:mm
number (e.g. "5"), for specific time in hh:mm format. Please
zone is not GMT (UK Time), please specify by using Time Zo
Segment/ Function Enter the segment or function (e.g. IST, R&M, Telecommuni
Location Enter the location of the contact.
Notes Enter the details about the person / role uncovered by the ot
Email address; Phone numbers Please provide all the typical details. Please note, that not all
details can differ.
Remediation End Date/ Time This is the date/time the remediation / back-out is due to en
Key Decision Maker / Approver
Adding Additional Rows
You have the ability to insert additional rows in any of the tabl
Post Implementation worksheets. Be careful with calculationadded.
Contacts PageName Please provide a full name of the contact.
Role This should be a one of the predefined roles (see also help a
not listed. Please cover all the activities / roles and responsib
Communications
Each worksheet has a section for entering the communicatio
details on the Communications Page.
Tasks/ Activities Each worksheet has a section covering the tasks and activiti
Validation
In summary tab there is a set of questions which need to be
questions have been answered.
Guidelines
If your change is a Service Management Processes related record such as Change Management App
for Parent Record - please create only example form for further child RFCs. Please refer to
All Worksheets
Green Fields
All non-white fields in this document will be locked and now s
cells. If you found an error, please report it to the Change Ma
newly added lines please copy it from the lines above.
Contributors
This section should contain all persons, including but not limi
columns are the Key decision maker and approver informatio
To make sure you have all the contacts captured and availab
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Where regular maintenance will require a server re-boot anddisruption to this service during a stated period or there will b
users you should follow the Amber template for the communi
details follow the link:
Communications Workshee
Planned Change Notification
This is the date/time the remediation / back-out is due to staRemediation Start Date/ Time
Remediation End Date/ Time This is the date/time the remediation / back-out is due to en
Task
The task lists contain the most relevant information from that
data entered in the RFC on the Remedy Change Module
This is the date/time the implementation is due to end. The
Validation
In summary tab there is a set of questions which need to be
the questions have been answered.
End Date/ Time
Planning Worksheet
DS Review/ Registration process
At the end of the review and registration process, you will rec
attached to the relevant RFC
New Project?
Please be aware that you have to engage the Digital Securit
and approval of any project or new application before going li
DS Engagement The process for DS engagement can be found by selecting t
Digital Security Engagement
The first step to engaging Digital Security as part of the CVP
your project. To do this, select the following link
Planning and Preparation Activities
signed off
When the stated activities have been agreed and signed off
outstanding then No should be selected
This is the date/time the outage is due to start. The date mu
also explained in the Business Service Impact section in the
This is the date/time the outage is due to end. The date mus
also explained in the Business Service Impact section in the
Outage Start Date / Time
Outage End Date / Time
Start Date/ Time
This is the date/time the implementation is due to start. The
time should be in GMT, if you are using your local zone - ple
Change Owner
Select the name of the Change Owner as specified in Conta
to present the Change to the CAB board for review
Change TypeEnter the type of change you will be undertaking, Infrastructshould be aligned to the Operational Categorization of your c
Summary Worksheet
RFC Reference
Enter the Ref numberwhich has been generated within the
the other worksheets.
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Task/ Activity Lists
The task/ activity lists contain the most relevant information f
validate the data entered in the RFC on the Remedy Change
End Date/ Time Enter the date/time when the implementation is due to end.
Remediation Date/ Time (aka Back-out
Point) Enter the date/time when the remediation is due to start if ap
Change Type
The type of change you will be undertaking, Infrastructure, A
populated from Summary.
Start Date/ Time Enter the date/time when the implementation is due to start.
Implementation and Remediation W
Task Lists The tables have been separated in these worksheets to allo
Estimated Date/ Time
Once the estimated start time has been manually entered in
time and give the start time of the next task. The start date/Ensure that you reflect in the task the actual time the task wil
reboot/ backup to complete etc.
Major Change
Digital Security must be engaged for all major changes. If yo
self-register your project by using the following link. Once re
contact you within 7 - 10 working days to determine the type
required and discuss the next steps.
Disk Disposal
The change will be approved only where compliant to BP sta
information is met. For information on the handling of sensiti
one of the following links
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during implementation of the change there will be a bridge
cable.
e task/ activity
. For durations of the tasks, please provide days in single
ote, that it must be consistent with Remedy ticket. If your time
ne dropdown field in Summary tab.
ation, GHS etc)
er fields.
the people have an access to the BP GAL, or some of the
. The date is populated from the Remediation Worksheet
les in the Planning, Testing, Implementation, Remediation and
and formulas, please copy the formulas across the lines
t the right side of the Contacts tab) or entered manually role
ilities as per whole lifecycle of the change.
ns required - please complete all communications types and
s requirement.
ompleted to validate the Change. Please ensure that all the
roval Agreement (CAM Request) do not complete this form
examples in the Remedy tool instead (Notes field).
hould be not updated. Only enter information in the white
nagement team. If any of the formulas does not work n the
ed to BP Staff, Contractors, Third Parties. In the final 2
n.
le on all pages please complete Contacts Page accordingly.
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om that submitted on each sheet. This will be used to
Module
The date will be populated where appropriate.
licable. The date will be populated where appropriate
plication or both Infrastructure and Application. This will be
. The date will be populated where appropriate.
rksheets
for phased implementation and remediation to take place.
cell K37, adding the estimated duration will increase the end
ime will be copied automatically down each of the tables.l take, including any 'lapsed time' e.g. waiting for the server to
u have not already done so
istered Digital Security should
f security review which will beMajor Change
dards for handling sensitive
ve information please select DS Homepage
http://digitalsecurityportal.bpweb.bp.com/services/Lists/CM_KnowledgeBase/DispForm.aspx?ID=19&Source=http%3A%2F%2Fdigitalsecurityportal%2Ebpweb%2Ebp%2Ecom%2Fservices%2FLists%2FCM%5FKnowledgeBase%2Fdefault%2520view%2Easpxhttp://digitalsecurityportal.bpweb.bp.com/services/Wiki%20Pages/Home.aspxhttp://digitalsecurityportal.bpweb.bp.com/services/Wiki%20Pages/Home.aspxhttp://digitalsecurityportal.bpweb.bp.com/services/Lists/CM_KnowledgeBase/DispForm.aspx?ID=19&Source=http%3A%2F%2Fdigitalsecurityportal%2Ebpweb%2Ebp%2Ecom%2Fservices%2FLists%2FCM%5FKnowledgeBase%2Fdefault%2520view%2Easpx -
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Date Author
2/24/2012 MW
3/8/2012 MW
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Status
Issued
Revision
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Change Number CRQ000000113330
Change Owner,Communication Owner,Planning Owner,Testing Owner,Imple
0
1. Ez 01 Ezra Doss Change Implementer
2. Se 02Senthil Duraisamy
Change Owner03
04
05
06
07
07
08
09
10
11. C 11 ChM on duty Emergency ChM on-call
12
1314
15
16
17
18
19
20
BST BST
Key Contacts Information
ID
When this worksheet has been completed, please go to the each tab an
Please complete the Conference Bridge Details below if there will be su
Example: InterCall Std Dial in International number +44(0)1452 584028
Con
Start
To add additional rows to any of the tables below, please ensure that y
1. Go to the row header/ number at the left hand side of the document
2. Right Click and select Copy
3. Right Click again and select Insert Copied Cells
4. For numbered cells, you will need to renumber them.
5. DO NOT REMOVE ANY ROWS/LINES INCLUDING NEW ROWS ADDE
End
RoleName
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mentation Owner,Remediation Owner,Post Implementation Owner,Change Implementer,Change
[email protected] +914466378099
[email protected] +914466373497
For emergency only N/A +48664472800
Contributors list
Notes
d select the names accordingly (i.e. Testing Owner on the Testing tab and so on). All the n
ch option available. All the necessary details including provider name should be added.
Conf code
ference Bridge Details
u use the following method to preserve the formatting and avoid formula corruption.
here you want to insert more rows
D BY FOLLOWING THE INSTRUCTIONS PROVIDED
Web link / other detailsPhone number
Email Contact Number
mailto:[email protected]:[email protected]:[email protected]:[email protected] -
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Yes/No Yes/No
No No
Yes Yes
Yes Yes
Key Decision Maker Approver
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Change Owner
Change Implementer / Task Implementer
Change Assignee
Change Escalation Point / Go-No Go Decision MakersIf no one can be contacted or there are issues around Change and Change Owner or deputy is unable to address,the Escalation Point will be used to contact and resolve.
The people listed in the "Go/No go" section must have a power to decide if the change has been successful and
A Change Owner:
Is the person who is ACCOUNTABLE for the RFC (Planning and Implementation).
Is normally the group manager, team lead, liaison, or supervisor responsible for the source of the RFC
Liaises with Change Assignees, Change Implementers and Change Requesters to ensure requests are fully
documented and of suitable quality to be submitted for approval.
Provides information and guidance to Change Management on the justification, criticality and impact of their RFC.
Represents the RFC at the CAB, when requested by the Change Manager
Responds to queries relating to the RFC, should the Change Assignee be unavailable.
Ensures that the RFC is implemented within the specified timeframe and as documented within the
Implementation Plan or backed out with no disruption to the business services.
Identifies the Business Owner for the RFC.
Ensures that the Change Requester and Assignee fulfils their responsibilities accurately, informatively and in a
Is responsible for building the implementation package and actioning the requirements in accordance with the
content of an approved Change Request.
Implements the change after RFC approval and in accordance with the scheduled date, time, and implementation
plan and where appropriate back-out plan as specified in the RFC.
Notifies the Service Desk & Assignee when the RFC has been completed and that impacted services areavailable again.
Confirms the result of the RFC implementation and informs the Change Assignee so that the Assignee can
update the RFC accordingly.
Evaluates whether back-out is required whilst sufficient time is available to back-out the change within the agreed
change window.
Backs out the change following the approved back-out plan where required, e.g. should the change fail or a
deviation from the Implementation Plan is required.
Postpones approved RFCs if notified of a conflict or other reasons why the RFC implementation must be
Is responsible for communicating any amendments to details/dates/times of the RFC to the relevant Change
Manager. Failure to do so may result in the delay of a Change.
Communicates the CABs decisions to Change Implementers and other stakeholders. Ensures that any CMDB updates or changes are actioned in the respective CMDB in a timely manner.
Ensures that the resources necessary for implementation have been booked and are available.
Ensures that the Change is approved prior to implementation.
Once the Change is implemented, its success is assessed and accurately recorded.
Ensures agreed and approved communication plans are followed.
Completes the Post-Implementation section of all RFCs.
Attends and contributes to a formal Post-Implementation Review, when requested by Change Management.
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Example:
Start
End
Time zone
4000
5000
10002000
3000
6000
1
2
3 Has Digital Security reviewed and approved the project or new application? No
No
2.
Post Implementation tasks (testing, closure, PIR if applicable,
documentation & CMDB update) 2.
1. Planning and Preparation Activities Agreed/ Signed Off Yes
Change Validation before CAB Review
# Description
Planning
ID Task List
Total Outage duration (implementation + remediation)
Implementation
2.
2.
This Worksheet MUST be completed for all changes - your responses will provide guidance of
in reviewing and - where appropriate - approving your change
If some detail is missing or not all results are showing, your change ticket will not pass validati
Change Window (in Remedy) = Implementation Window + Remediat
RFC Reference CRQ000000113330
Change Owner 2. Senthil Duraisamy
Unity Engagement Number
Planning 2.
Impl
Change Type Infrastructure
ID Task List
New Project?
Pre-implementation activities (resource booking, communication, backup)
Remediation (Back-out)
Testing 2.
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4
5
6
7
8
9
10
11
12
13
28
29
30
31
32
37
33
MDC Backup Request Forms complete?
SAN Attachment forms complete?
VMWare/Solaris Container forms complete?
Is this a Disaster Recovery test change?
Does this RFC include Data Center Patching activities?
HP GHS only - Has ESL or Jet tool been updated with the outage period ?
Has Key Events instructions being adhered to? No
DR Implications for the change - see DR Test RA
Is the Change window part of a Key Event?
Is physical access to a Data Center required? (ATW process in place)
Is disk disposal activity required? No
Are you compliant with the BP standards around the handling of sensitive
information?N/A
No
Is the WCC form attached? Yes
Major Change? No
Is the Change window stretching into the WCC period? Yes
Has Digital Security reviewed and approved the major change? No
Digital Security Sign-Off attached to RFC? No
Digital Security Sign-Off attached to RFC? No
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34
35
36
14
15
16
17
18
38
39
40
19
20
21
23
24
25
26
Testing
Implementation
Is there a change to the Recovery Time Objective (RTO) ?
# Description
Remediation Plan Activities Agreed/ Signed Off
Post Implementation Review
Have all Remediation Plan Decision Makers and Key Stakeholders been
identified
Have you updated the Implementation and remediation plans to show that
tasks have been completed?
Have all Post Implementation tasks/ activities been completed?
Post Implementation
Are there any logical items required in order to complete this change? N/A
Has all pre-implementation testing as defined on the Testing worksheet
been completed?
Are any activities and tasks required to be completed and validated to
ensure successful remediation of this change should it be unsuccessful?No
Are the required decommissioning activities included on this worksheet? N/A
Remediation
N/A
Is all BP documentation necessary for reference during this change
available?
N/A
Is this change going to be implemented remotely or using local resources?
If remotely - are there any local resources required to complete the
change?
Are the resources booked?
Remotely
No
Yes
Are all manufacturer guides and other documentation necessary for
reference during this change available?N/A
Does this change impact the DR Plan?
Does the change impact the DR Solution?
Implementation Plan Reviewed and Signed-Off? Yes
Test Plan Reviewed and Signed-Off? Successful a
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Start Start
End End
Duration:BST British Summer Time Europe UTC + 1 hour
If "Yes" has been selected at Question 2, then questions 3 and 4 must
also say "Yes". If "No" then advise the Change Owner that the Change
enthil Duraisamy
This activity must be completed prior to the change being presented for
CAB Review
Validator Instructions
enthil Duraisamy
Status
ccountability
Estimated DurationEstimated End Date and
Time
BST
enthil Duraisamy 7/7/2012 22:00
enthil Duraisamy
7/5/2012 20:00 2:02:00
7/7/2012 22:00
Summary
hich other sections needs to be populated and how. This will also provide valuable information
n & you will not gain approval for this change.
on (Back out) Window.
2/23/2012 0:00
7/5/2012 20:00
7/7/2012 22:00
enthil Duraisamy
mentation Window Remediation (Back Out) Outage
7/5/2012 20:00
7/7/2012 22:00
7/5/2012 20:00 2:02:00
ccountabilityEstimated Start Date
and Time
BST d:hh:mm
enthil Duraisamy
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If Yes -> go to the DR Test tab and provide details of when the DR Plan
update with be provided and who will be engaged to review/approve
If Yes -> provide details of which Imp Plan steps or RFC covers the
updates to the DR Solution
If Yes provide details of the change to the time in which minimum service
levels must be recovered (RTO) for the application?
This activity must be completed prior to the change being presented for
CAB Review
Status
These activities must have been completed prior to the change being
presented for CAB Review
Yes
This activity must be completed prior to the change being subject to PostYes
These activities must be completed prior to the change being
Implemented, but is not necessary for CAB Review validation. Please
ensure that if "Yes" is selected there is reference to those documents/
activities or items on the implementation plan.
This activity must be completed prior to the change being presented for
CAB Review
d signed off
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Implementation Review (where applicable) and Closed
N/A
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Estimated Outage
(calculated)
0:00:00
0:00:00
0:00:00
to assist Approvers
N/A
N/A
- see Guidelines
#VALUE!
d:hh:mm
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CRQ000000113330
Outage Notification,Service Disruption,Planned Maintenance
0
1. Pl 01
02
03
04
05
06
Planned Maintenance
When this worksheet has been completed, please go to the each tab and select the communicatio
Notification). All the necessary details will be shown in the table.
Communication Name Details of Co
Monitoring Configuratio
What is the communice.g. Outage Notification
Change Number
Communications
To add additional rows to any of the tables below, please ensure that you use the following meth
formula corruption.
1. Go to the row header/ number at the left hand side of the document where you want to insert m
2. Right Click and select Copy
3. Right Click again and select Insert Copied Cells
4. For numbered cells, you will need to renumber them.
5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE IN
ID
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Accredited Communicator drafts email
Accredited Communicator issues to their revie
Accredited Communicator seeks final sign-off a
Accredited Communicator saves a copy of the
e.g. Business, TechnicalPerson responsible for ensuring
communication is sent outBST
Originator (SME or Service Line Manager for ex
communication out to end users about an upco
where regular maintenance will require a server
service during a stated period (Amber template).They engage their approved communicator who
Programme Register and therefore can send fro
n names accordingly (i.e. Outage
munications Type Owner Date Required By
ation about?
Accredited Communicator sends the comms to
distribution list via BP Outlook email
Technical only 2. Senthil Duraisamy
d to preserve the formatting and avoid
re rows
TRUCTIONS PROVIDED
Communications planned for the change
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er(s), collates feedback and makes updates
nd approval
ommunication in the central Comms Store
mple) identifies a requirement to send a
ing Planned Change,
re-boot and users may experience disruption to this
.is registered in the End User Communications
m the [email protected] mailbox
their selected audience using the appropriate
Complete
Recipients Status
Completed /
Outstanding
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Yes
No
No
No
0
1000
1001
1002
1003
1004 Test on Solaris 10 SPARC
ID
Test on Windows Server 2003 Standard Edition
Test on Windows Server 2008 R2
Test on Windows Server 2003 Enterprise Edition 64 bit
Test on Windows Server 2003 Enterprise Edition
Task List
1. Planned Maintenance Monitoring Configuration Te
e.g. Outage Notification What is the communication about? e.g. Bu
NotesRoleName
Unity Engagement Number
ezra.1. Ezra Doss Change Implementer
To add additional rows to any of the tables below, please ensure that you use the following m
1. Go to the row header/ number at the left hand side of the document where you want to inser
2. Right Click and select Copy3. Right Click again and select Insert Copied Cells
4. For numbered cells, you will need to renumber them
5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE
0
When this worksheet has been completed, please check the answers below. The answers to t
3. Has Digital Security reviewed and approved the project or new
application?
Planning and Preparation
Change Number CRQ000000113330
4. Digital Security Sign-Off attached to RFC?
1. Planning and Preparation Activities Agreed/ Signed Off
2. New Project?
Select person as per Contacts page
Communication Name Details of Communications
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1005
1006
1007
1008
1009
1010
1011
1012
1013
1014
1015
1016
1017
1018
1019
1020
Test on Solaris 10 X86
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No
No
No
No
N/A
7/4/2012 12:00
7/4/2012 12:00
7/4/2012 12:00
7/4/2012 12:00
7/4/2012 12:00
HP Tools Team
HP Tools Team
HP Tools Team
HP Tools Team
HP Tools Team
Prior Planning and Preparation Tasks/ Activities
Accountability Date/Time Required By
chnical only 2. Senthil Duraisamy 1/0/1900
iness, Technical Person responsible for ensuring BST
Contact Number
(mobile)
+914466378099
Email
9. Are you compliant with the BP standards for handling
of sensitive information?
thod to preserve the formatting and avoid formula corruption.
more rows
INSTRUCTIONS PROVIDED.
Contributors list
Segment/
FunctionContact Number
e validation questions are updated from the Summary worksheet.
7. Digital Security Sign-Off attached to RFC? 12. Is the
Prior Planning and Preparation Validation
8. Is disk disposal activity required? 13. Has Ke
5. Major Change? 10. Is the6. Has Digital Security reviewed and approved the major
change?11. WCC F
0 0
Type Owner Date Required By
Prior Planning and Preparation Communications
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7/4/2012 12:00HP Tools Team
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Yes
Yes
No
No
Yes/No Yes/No
No No
Complete
Complete
Complete
Complete
Complete
Status Comments
0
LocationKey Decision
MakerApprover
hange windows part of a Key Event?
y Events RFC instructions been adhered to?
hange window stretching into the WCC period?
orm Attached?
India
Recipients Status
Completed / Outstanding
Complete
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2. Senthil Duraisamy Change Owner 0
Pre-Deployment / Pre-Implementation
ID
TestScript
Agreed?
TestRequired?
TestPlanned?
TestTester
Monitoring Configuration
Testing
Change Number CRQ000000113330
14. Test Plan Reviewed, Agreed/ Signed Off Successful and signed off
When this worksheet has been completed, please check the answers below. The answers to t
To add additional rows to any of the tables below, please ensure that you use the following m
1. Go to the row header/ number at the left hand side of the document where you want to inse
2. Right Click and select Copy
3. Right Click again and select Insert Copied Cells
4. For numbered cells, you will need to renumber them
5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING TH
e.g. Outage Notification What is the communication about?
Communication Name Details of Communications
Name Role Notes
1. Planned Maintenance
Select person as per Contacts page
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2000HP Tools
TeamYes Yes Yes
2001HP Tools
TeamYes Yes Yes
2002HP Tools
TeamYes Yes Yes
2003HP Tools
TeamYes Yes Yes
2004HP Tools
TeamYes Yes Yes
2005HP Tools
TeamYes Yes Yes
20062007
2008
2009
2010
2011
End
2100HP Tools
TeamYes Yes Yes
2101HP Tools
TeamYes Yes Yes
2102
21032104
2105
2106
2107
2108
2109
End Deployment
Verify RFC information
Deployment
Verify server connectivity
ID TestTester
TestRe
quired?
TestPl
anned?
TestScript
Agreed?
Test on Solaris 10 X86
Test on Solaris 10 SPARC
Test on Windows Server 2008 R2
Test on Windows Server 2003
Enterprise Edition 64 bit
Test on Windows Server 2003 Standard
Edition
Test on Windows Server 2003
Enterprise Edition
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Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
3/16/2012 18:00
BST d:hh:mm BST
3/16/2012 18:00 3/16/2012 18:00
3/16/2012 18:00
Estimated End Time
Testing Tasks/Activities
Test
Data
Available?
TestRe
sources
Available?
Accep
tance
Criteria
Agreed?
Estimated Start
Date/Time Estimated Duration
15/06/2011 12:00 AM 01:20:00 #VALUE!
#VALUE!15/06/2011 12:00 AM 01:00:00
15/06/2011 12:00 AM 01:30:00 #VALUE!
#VALUE!
15/06/2011 12:00 AM 01:30:00 #VALUE!
#VALUE!
15/06/2011 12:00 AM 01:30:00
15/06/2011 12:00 AM 00:30:00
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Yes Yes Yes
Yes Yes Yes
Yes Yes Yes3/19/2012 7:00
1/0/1900 0:00
TestData
Available?
T
estResources
Available?
3/19/2012 6:00 01:00:00
3/19/2012 5:30 00:30:00 3/19/2012 6:00
Acceptance
C
riteriaAgreed?
Estimated Start
Date/TimeEstimated Duration
3/19/2012 5:303/19/2012 5:00 00:30:00
Estimated End Time
BST d:hh:mm BST
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Status Comments
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Status Comments
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Yes
N/A
N/A
Name Role Notes
2. Senthil Duraisamy Change Owner 0
Select person as per Contacts page
To add additional rows to any of the tables below, please ensure that you use the followin
1. Go to the row header/ number at the left hand side of the document where you want to i
2. Right Click and select Copy
3. Right Click again and select Insert Copied Cells
4. For numbered cells, you will need to renumber them,
5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING
Implementation
Change Number CRQ000000113330
When this worksheet has been completed, please check the answers below. The answers
15. Implementation Plan Agreed/ Signed Off
18. Has all the p
testing identified
worksheet been
16. Are all manufacturer support guides and other
documentation necessary for reference during this
change available?
19. Is all BP doc
for reference du
available?
17. Are any logical items required in order to
complete this change?
20. Are any task
be completed a
successful reme
should it be uns
What is the communication about?
Monitoring Configuration
Communication Name Details of Communications
e.g. Outage Notification
1. Planned Maintenance
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ID
Start
3000
3001
30023003
3004
3005
3006
3007
3008
3009
3010
3011
3012
30133014
3015
3016
3017
3018
3019
3020
ID
Start
3100
3101
3102
3103
3104
3105
3106
3107
31083109
3110
3111
3112
3113
3114
3115
3116
Register to HP SA manager
Install HP SA Tool onto Hosts
Connect to Servers
Use HP SA to deliver HP OM Tools
Update/Push HP OM Std Monitoring
Register to HP OM manager
Task List
Access to Server - iLOM/RSC
Required DNS Entries
Required Disk Space Available
Access to Server - SSH/RDP
Task List
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3117
3118
3119
3120
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BST d:hh:mm BST
HP Tools Team 7/5/2012 20:00 0:30 7/5/2012 20:30
HP Tools Team 7/5/2012 20:30 0:00:30 7/5/2012 21:00
HP Tools Team 7/5/2012 21:00 0:00:30 7/5/2012 21:30
HP Tools Team 7/5/2012 21:30 0:00:30 7/5/2012 22:00
7/5/2012 20:00 00:01:30 4/21/2012 0:00
Estimated Start Time
BST d:hh:mm BST
7/5/2012 22:00 2:00 7/6/2012 0:00
7/6/2012 0:00 23:30 7/6/2012 23:30
7/6/2012 23:30 9:30 7/7/2012 9:00
7/7/2012 9:00 2:00 7/7/2012 11:00
7/7/2012 11:00 1:00 7/7/2012 12:00
7/7/2012 12:00 2:00 7/7/2012 14:00
Estimated Start TimeAccountability Estimated Duration
Implementation Tasks/ Activities
Estimated End TimeEstimated Start TimeAccountability Estimated Duration
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d:hh:mm
00:00:00
d:hh:mm
Estimated Outage Status Comments
Estimated Outage Status Comments
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0
ID
Start HP Tools Team5000 HP Tools Team5001 HP Tools Team5002
5003
5004
5005
5006
5007
5008
5009
5010
5011
5012
5013
5014
5015
50165017
5018
5019
Remove HP OM Tool via HP SA
Server reverted to previous state
Remove HP SA tool manually
Task List Accountability Estimat
Select person as per Contacts page
Remediation
Change Number CRQ000000113330
When this worksheet has been completed, please check the answers below. The answers to the validation questions are up
23. Have all Remediation Plan Decision Makers and Key
Stakeholders been identified24. Remediation plan approve
To add additional rows to any of the tables below, please ensure that you use the following method to preserve the formattin
1. Go to the row header/ number at the left hand side of the document where you want to insert more rows
2. Right Click and select Copy
3. Right Click again and select Insert Copied Cells
4. For numbered cells, you will need to renumber them,
5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS PROVIDED
Name Role Notes
e.g. Outage Notification
Email
Re
Communication Name Details of Communications Type
What is the communication about? e.g. Business, Technical
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1
2
3
4
5
6
7
8
9
10
11
Does the test plan identify all the teams required to execute the test?
Has the test plan been signed off by all the teams executing the plan?
Has a test execution walkthrough been held?
DR Test Risk Assessment
Has a test plan been produced?
Change Number
To add additional rows to any of the tables below, please ensure that you use the follo
1. Go to the row header/ number at the left hand side of the document where you want
2. Right Click and select Copy
3. Right Click again and select Insert Copied Cells
4. For numbered cells, you will need to renumber them5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWI
Which Segment or Function is responsible for the application?
0
Please state how you will ensure that production services and data will remain unaffecte
If you have answered "No" to any questions above of have further details, please provide the
Does this application have a DRP?
Is the DRP saved in eBRP?
If TMS is used what is the TMS reference
Where is the sign-off evidence and test documentation stored? [Paste Link or insert em
as per Contacts pageSelect person
In what form is the sign-off approval?
Name Role Notes
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34
35
36 Is there a change to the Recovery Time Objecti
ing method to preserve the formatting and avoid formula corruption.
to insert more rows
G THE INSTRUCTIONS PROVIDED
d by this test.
m here:
ils]
TMS
Who has signed off the plan?
Email Contact Number
Does this change impact the DR Plan?
Contact Number
(mobile)
Segment/
Function
Does the change impact the DR Solution?
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0
0
0
Key Decision
Yes/No Yes/No
e (RTO) ?
ApproverLocation
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Yes
ID
Start
5001
5002
5003
Change Owner 0 senthil
Select person as per Contacts page
2. Senthil Duraisamy
Tools Install Check
RDP & Admin Access Check
RIB Access Check
Post Implementation
Task List
Communication Name Details of Communications
0
e.g. Outage Notification What is the communication about? e.g. Bu
Post Implementation
Change Number CRQ000000113330
25. Have you updated the Implementation and remediation
plans to show that tasks have been completed?
26. Have
To add additional rows to any of the tables below, please ensure that you use the following metho
1. Go to the row header/ number at the left hand side of the document where you want to insert m
2. Right Click and select Copy
3. Right Click again and select Insert Copied Cells
4. For numbered cells, you will need to renumber them,
5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE IN
When this worksheet has been completed, please check the answers below. The answers to the v
Name Role Notes
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7/12/2012 13:00
7/12/2012 13:00
7/12/2012 13:00
7/12/2012 13:00
7/12/2012 13:00
7/12/2012 13:00
7/12/2012 13:00HP STO Team
HP STO Team
HP STO Team
HP STO Team
HP STO Team
HP STO Team
HP STO Team
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N/A
Yes/No Yes/No
Yes Yes0 India
Once the activity is over, communication will be sentNot Started
y Status Comments
0 0
Status
Completed / Outstanding
Recipients
t/ Function Location
Key
Decision
Maker
Approver
ssary to wait for periodic business processing to
fore final confirmation of implementation success
rmined? E.g. Payroll run
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CRQ CRQ0000
7/5/2012 20:00 - 7/7/2012 22:00
N/A - N/A
Risk & Impact
completed:
No
Testing:
Business Service Impact
Communication Plans
{ put short change summary here}
Applications / Infra Affected:
Who will implement & where
Risk Mitigation and Remediation
Detailed information as to why this
change is required:
GroupCore Impacted?
Clear & Concise Work
Instructions:
IST
Implementation Date / Time:
Outage Date / Time:
Change Owner:
#REF!
Foundation CAB:
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