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    Conference Bridge Details This is very important option for major changes / releases - if

    opened, please provide all the necessary details.

    Choose the right option accordingly or leave blank if not appli

    Accountability This relates to the person/ team responsible for completing t

    Entering Dates/ Times

    Dates and Times must be entered in full, dd/mm/yyyy hh:mm

    number (e.g. "5"), for specific time in hh:mm format. Please

    zone is not GMT (UK Time), please specify by using Time Zo

    Segment/ Function Enter the segment or function (e.g. IST, R&M, Telecommuni

    Location Enter the location of the contact.

    Notes Enter the details about the person / role uncovered by the ot

    Email address; Phone numbers Please provide all the typical details. Please note, that not all

    details can differ.

    Remediation End Date/ Time This is the date/time the remediation / back-out is due to en

    Key Decision Maker / Approver

    Adding Additional Rows

    You have the ability to insert additional rows in any of the tabl

    Post Implementation worksheets. Be careful with calculationadded.

    Contacts PageName Please provide a full name of the contact.

    Role This should be a one of the predefined roles (see also help a

    not listed. Please cover all the activities / roles and responsib

    Communications

    Each worksheet has a section for entering the communicatio

    details on the Communications Page.

    Tasks/ Activities Each worksheet has a section covering the tasks and activiti

    Validation

    In summary tab there is a set of questions which need to be

    questions have been answered.

    Guidelines

    If your change is a Service Management Processes related record such as Change Management App

    for Parent Record - please create only example form for further child RFCs. Please refer to

    All Worksheets

    Green Fields

    All non-white fields in this document will be locked and now s

    cells. If you found an error, please report it to the Change Ma

    newly added lines please copy it from the lines above.

    Contributors

    This section should contain all persons, including but not limi

    columns are the Key decision maker and approver informatio

    To make sure you have all the contacts captured and availab

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    Where regular maintenance will require a server re-boot anddisruption to this service during a stated period or there will b

    users you should follow the Amber template for the communi

    details follow the link:

    Communications Workshee

    Planned Change Notification

    This is the date/time the remediation / back-out is due to staRemediation Start Date/ Time

    Remediation End Date/ Time This is the date/time the remediation / back-out is due to en

    Task

    The task lists contain the most relevant information from that

    data entered in the RFC on the Remedy Change Module

    This is the date/time the implementation is due to end. The

    Validation

    In summary tab there is a set of questions which need to be

    the questions have been answered.

    End Date/ Time

    Planning Worksheet

    DS Review/ Registration process

    At the end of the review and registration process, you will rec

    attached to the relevant RFC

    New Project?

    Please be aware that you have to engage the Digital Securit

    and approval of any project or new application before going li

    DS Engagement The process for DS engagement can be found by selecting t

    Digital Security Engagement

    The first step to engaging Digital Security as part of the CVP

    your project. To do this, select the following link

    Planning and Preparation Activities

    signed off

    When the stated activities have been agreed and signed off

    outstanding then No should be selected

    This is the date/time the outage is due to start. The date mu

    also explained in the Business Service Impact section in the

    This is the date/time the outage is due to end. The date mus

    also explained in the Business Service Impact section in the

    Outage Start Date / Time

    Outage End Date / Time

    Start Date/ Time

    This is the date/time the implementation is due to start. The

    time should be in GMT, if you are using your local zone - ple

    Change Owner

    Select the name of the Change Owner as specified in Conta

    to present the Change to the CAB board for review

    Change TypeEnter the type of change you will be undertaking, Infrastructshould be aligned to the Operational Categorization of your c

    Summary Worksheet

    RFC Reference

    Enter the Ref numberwhich has been generated within the

    the other worksheets.

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    Task/ Activity Lists

    The task/ activity lists contain the most relevant information f

    validate the data entered in the RFC on the Remedy Change

    End Date/ Time Enter the date/time when the implementation is due to end.

    Remediation Date/ Time (aka Back-out

    Point) Enter the date/time when the remediation is due to start if ap

    Change Type

    The type of change you will be undertaking, Infrastructure, A

    populated from Summary.

    Start Date/ Time Enter the date/time when the implementation is due to start.

    Implementation and Remediation W

    Task Lists The tables have been separated in these worksheets to allo

    Estimated Date/ Time

    Once the estimated start time has been manually entered in

    time and give the start time of the next task. The start date/Ensure that you reflect in the task the actual time the task wil

    reboot/ backup to complete etc.

    Major Change

    Digital Security must be engaged for all major changes. If yo

    self-register your project by using the following link. Once re

    contact you within 7 - 10 working days to determine the type

    required and discuss the next steps.

    Disk Disposal

    The change will be approved only where compliant to BP sta

    information is met. For information on the handling of sensiti

    one of the following links

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    during implementation of the change there will be a bridge

    cable.

    e task/ activity

    . For durations of the tasks, please provide days in single

    ote, that it must be consistent with Remedy ticket. If your time

    ne dropdown field in Summary tab.

    ation, GHS etc)

    er fields.

    the people have an access to the BP GAL, or some of the

    . The date is populated from the Remediation Worksheet

    les in the Planning, Testing, Implementation, Remediation and

    and formulas, please copy the formulas across the lines

    t the right side of the Contacts tab) or entered manually role

    ilities as per whole lifecycle of the change.

    ns required - please complete all communications types and

    s requirement.

    ompleted to validate the Change. Please ensure that all the

    roval Agreement (CAM Request) do not complete this form

    examples in the Remedy tool instead (Notes field).

    hould be not updated. Only enter information in the white

    nagement team. If any of the formulas does not work n the

    ed to BP Staff, Contractors, Third Parties. In the final 2

    n.

    le on all pages please complete Contacts Page accordingly.

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    om that submitted on each sheet. This will be used to

    Module

    The date will be populated where appropriate.

    licable. The date will be populated where appropriate

    plication or both Infrastructure and Application. This will be

    . The date will be populated where appropriate.

    rksheets

    for phased implementation and remediation to take place.

    cell K37, adding the estimated duration will increase the end

    ime will be copied automatically down each of the tables.l take, including any 'lapsed time' e.g. waiting for the server to

    u have not already done so

    istered Digital Security should

    f security review which will beMajor Change

    dards for handling sensitive

    ve information please select DS Homepage

    http://digitalsecurityportal.bpweb.bp.com/services/Lists/CM_KnowledgeBase/DispForm.aspx?ID=19&Source=http%3A%2F%2Fdigitalsecurityportal%2Ebpweb%2Ebp%2Ecom%2Fservices%2FLists%2FCM%5FKnowledgeBase%2Fdefault%2520view%2Easpxhttp://digitalsecurityportal.bpweb.bp.com/services/Wiki%20Pages/Home.aspxhttp://digitalsecurityportal.bpweb.bp.com/services/Wiki%20Pages/Home.aspxhttp://digitalsecurityportal.bpweb.bp.com/services/Lists/CM_KnowledgeBase/DispForm.aspx?ID=19&Source=http%3A%2F%2Fdigitalsecurityportal%2Ebpweb%2Ebp%2Ecom%2Fservices%2FLists%2FCM%5FKnowledgeBase%2Fdefault%2520view%2Easpx
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    Date Author

    2/24/2012 MW

    3/8/2012 MW

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    Status

    Issued

    Revision

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    Change Number CRQ000000113330

    Change Owner,Communication Owner,Planning Owner,Testing Owner,Imple

    0

    1. Ez 01 Ezra Doss Change Implementer

    2. Se 02Senthil Duraisamy

    Change Owner03

    04

    05

    06

    07

    07

    08

    09

    10

    11. C 11 ChM on duty Emergency ChM on-call

    12

    1314

    15

    16

    17

    18

    19

    20

    BST BST

    Key Contacts Information

    ID

    When this worksheet has been completed, please go to the each tab an

    Please complete the Conference Bridge Details below if there will be su

    Example: InterCall Std Dial in International number +44(0)1452 584028

    Con

    Start

    To add additional rows to any of the tables below, please ensure that y

    1. Go to the row header/ number at the left hand side of the document

    2. Right Click and select Copy

    3. Right Click again and select Insert Copied Cells

    4. For numbered cells, you will need to renumber them.

    5. DO NOT REMOVE ANY ROWS/LINES INCLUDING NEW ROWS ADDE

    End

    RoleName

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    mentation Owner,Remediation Owner,Post Implementation Owner,Change Implementer,Change

    [email protected] +914466378099

    [email protected] +914466373497

    For emergency only N/A +48664472800

    Contributors list

    Notes

    d select the names accordingly (i.e. Testing Owner on the Testing tab and so on). All the n

    ch option available. All the necessary details including provider name should be added.

    Conf code

    ference Bridge Details

    u use the following method to preserve the formatting and avoid formula corruption.

    here you want to insert more rows

    D BY FOLLOWING THE INSTRUCTIONS PROVIDED

    Web link / other detailsPhone number

    Email Contact Number

    mailto:[email protected]:[email protected]:[email protected]:[email protected]
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    Yes/No Yes/No

    No No

    Yes Yes

    Yes Yes

    Key Decision Maker Approver

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    Change Owner

    Change Implementer / Task Implementer

    Change Assignee

    Change Escalation Point / Go-No Go Decision MakersIf no one can be contacted or there are issues around Change and Change Owner or deputy is unable to address,the Escalation Point will be used to contact and resolve.

    The people listed in the "Go/No go" section must have a power to decide if the change has been successful and

    A Change Owner:

    Is the person who is ACCOUNTABLE for the RFC (Planning and Implementation).

    Is normally the group manager, team lead, liaison, or supervisor responsible for the source of the RFC

    Liaises with Change Assignees, Change Implementers and Change Requesters to ensure requests are fully

    documented and of suitable quality to be submitted for approval.

    Provides information and guidance to Change Management on the justification, criticality and impact of their RFC.

    Represents the RFC at the CAB, when requested by the Change Manager

    Responds to queries relating to the RFC, should the Change Assignee be unavailable.

    Ensures that the RFC is implemented within the specified timeframe and as documented within the

    Implementation Plan or backed out with no disruption to the business services.

    Identifies the Business Owner for the RFC.

    Ensures that the Change Requester and Assignee fulfils their responsibilities accurately, informatively and in a

    Is responsible for building the implementation package and actioning the requirements in accordance with the

    content of an approved Change Request.

    Implements the change after RFC approval and in accordance with the scheduled date, time, and implementation

    plan and where appropriate back-out plan as specified in the RFC.

    Notifies the Service Desk & Assignee when the RFC has been completed and that impacted services areavailable again.

    Confirms the result of the RFC implementation and informs the Change Assignee so that the Assignee can

    update the RFC accordingly.

    Evaluates whether back-out is required whilst sufficient time is available to back-out the change within the agreed

    change window.

    Backs out the change following the approved back-out plan where required, e.g. should the change fail or a

    deviation from the Implementation Plan is required.

    Postpones approved RFCs if notified of a conflict or other reasons why the RFC implementation must be

    Is responsible for communicating any amendments to details/dates/times of the RFC to the relevant Change

    Manager. Failure to do so may result in the delay of a Change.

    Communicates the CABs decisions to Change Implementers and other stakeholders. Ensures that any CMDB updates or changes are actioned in the respective CMDB in a timely manner.

    Ensures that the resources necessary for implementation have been booked and are available.

    Ensures that the Change is approved prior to implementation.

    Once the Change is implemented, its success is assessed and accurately recorded.

    Ensures agreed and approved communication plans are followed.

    Completes the Post-Implementation section of all RFCs.

    Attends and contributes to a formal Post-Implementation Review, when requested by Change Management.

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    Example:

    Start

    End

    Time zone

    4000

    5000

    10002000

    3000

    6000

    1

    2

    3 Has Digital Security reviewed and approved the project or new application? No

    No

    2.

    Post Implementation tasks (testing, closure, PIR if applicable,

    documentation & CMDB update) 2.

    1. Planning and Preparation Activities Agreed/ Signed Off Yes

    Change Validation before CAB Review

    # Description

    Planning

    ID Task List

    Total Outage duration (implementation + remediation)

    Implementation

    2.

    2.

    This Worksheet MUST be completed for all changes - your responses will provide guidance of

    in reviewing and - where appropriate - approving your change

    If some detail is missing or not all results are showing, your change ticket will not pass validati

    Change Window (in Remedy) = Implementation Window + Remediat

    RFC Reference CRQ000000113330

    Change Owner 2. Senthil Duraisamy

    Unity Engagement Number

    Planning 2.

    Impl

    Change Type Infrastructure

    ID Task List

    New Project?

    Pre-implementation activities (resource booking, communication, backup)

    Remediation (Back-out)

    Testing 2.

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    4

    5

    6

    7

    8

    9

    10

    11

    12

    13

    28

    29

    30

    31

    32

    37

    33

    MDC Backup Request Forms complete?

    SAN Attachment forms complete?

    VMWare/Solaris Container forms complete?

    Is this a Disaster Recovery test change?

    Does this RFC include Data Center Patching activities?

    HP GHS only - Has ESL or Jet tool been updated with the outage period ?

    Has Key Events instructions being adhered to? No

    DR Implications for the change - see DR Test RA

    Is the Change window part of a Key Event?

    Is physical access to a Data Center required? (ATW process in place)

    Is disk disposal activity required? No

    Are you compliant with the BP standards around the handling of sensitive

    information?N/A

    No

    Is the WCC form attached? Yes

    Major Change? No

    Is the Change window stretching into the WCC period? Yes

    Has Digital Security reviewed and approved the major change? No

    Digital Security Sign-Off attached to RFC? No

    Digital Security Sign-Off attached to RFC? No

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    34

    35

    36

    14

    15

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    18

    38

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    40

    19

    20

    21

    23

    24

    25

    26

    Testing

    Implementation

    Is there a change to the Recovery Time Objective (RTO) ?

    # Description

    Remediation Plan Activities Agreed/ Signed Off

    Post Implementation Review

    Have all Remediation Plan Decision Makers and Key Stakeholders been

    identified

    Have you updated the Implementation and remediation plans to show that

    tasks have been completed?

    Have all Post Implementation tasks/ activities been completed?

    Post Implementation

    Are there any logical items required in order to complete this change? N/A

    Has all pre-implementation testing as defined on the Testing worksheet

    been completed?

    Are any activities and tasks required to be completed and validated to

    ensure successful remediation of this change should it be unsuccessful?No

    Are the required decommissioning activities included on this worksheet? N/A

    Remediation

    N/A

    Is all BP documentation necessary for reference during this change

    available?

    N/A

    Is this change going to be implemented remotely or using local resources?

    If remotely - are there any local resources required to complete the

    change?

    Are the resources booked?

    Remotely

    No

    Yes

    Are all manufacturer guides and other documentation necessary for

    reference during this change available?N/A

    Does this change impact the DR Plan?

    Does the change impact the DR Solution?

    Implementation Plan Reviewed and Signed-Off? Yes

    Test Plan Reviewed and Signed-Off? Successful a

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    Start Start

    End End

    Duration:BST British Summer Time Europe UTC + 1 hour

    If "Yes" has been selected at Question 2, then questions 3 and 4 must

    also say "Yes". If "No" then advise the Change Owner that the Change

    enthil Duraisamy

    This activity must be completed prior to the change being presented for

    CAB Review

    Validator Instructions

    enthil Duraisamy

    Status

    ccountability

    Estimated DurationEstimated End Date and

    Time

    BST

    enthil Duraisamy 7/7/2012 22:00

    enthil Duraisamy

    7/5/2012 20:00 2:02:00

    7/7/2012 22:00

    Summary

    hich other sections needs to be populated and how. This will also provide valuable information

    n & you will not gain approval for this change.

    on (Back out) Window.

    2/23/2012 0:00

    7/5/2012 20:00

    7/7/2012 22:00

    enthil Duraisamy

    mentation Window Remediation (Back Out) Outage

    7/5/2012 20:00

    7/7/2012 22:00

    7/5/2012 20:00 2:02:00

    ccountabilityEstimated Start Date

    and Time

    BST d:hh:mm

    enthil Duraisamy

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    If Yes -> go to the DR Test tab and provide details of when the DR Plan

    update with be provided and who will be engaged to review/approve

    If Yes -> provide details of which Imp Plan steps or RFC covers the

    updates to the DR Solution

    If Yes provide details of the change to the time in which minimum service

    levels must be recovered (RTO) for the application?

    This activity must be completed prior to the change being presented for

    CAB Review

    Status

    These activities must have been completed prior to the change being

    presented for CAB Review

    Yes

    This activity must be completed prior to the change being subject to PostYes

    These activities must be completed prior to the change being

    Implemented, but is not necessary for CAB Review validation. Please

    ensure that if "Yes" is selected there is reference to those documents/

    activities or items on the implementation plan.

    This activity must be completed prior to the change being presented for

    CAB Review

    d signed off

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    Implementation Review (where applicable) and Closed

    N/A

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    Estimated Outage

    (calculated)

    0:00:00

    0:00:00

    0:00:00

    to assist Approvers

    N/A

    N/A

    - see Guidelines

    #VALUE!

    d:hh:mm

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    CRQ000000113330

    Outage Notification,Service Disruption,Planned Maintenance

    0

    1. Pl 01

    02

    03

    04

    05

    06

    Planned Maintenance

    When this worksheet has been completed, please go to the each tab and select the communicatio

    Notification). All the necessary details will be shown in the table.

    Communication Name Details of Co

    Monitoring Configuratio

    What is the communice.g. Outage Notification

    Change Number

    Communications

    To add additional rows to any of the tables below, please ensure that you use the following meth

    formula corruption.

    1. Go to the row header/ number at the left hand side of the document where you want to insert m

    2. Right Click and select Copy

    3. Right Click again and select Insert Copied Cells

    4. For numbered cells, you will need to renumber them.

    5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE IN

    ID

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    Accredited Communicator drafts email

    Accredited Communicator issues to their revie

    Accredited Communicator seeks final sign-off a

    Accredited Communicator saves a copy of the

    e.g. Business, TechnicalPerson responsible for ensuring

    communication is sent outBST

    Originator (SME or Service Line Manager for ex

    communication out to end users about an upco

    where regular maintenance will require a server

    service during a stated period (Amber template).They engage their approved communicator who

    Programme Register and therefore can send fro

    n names accordingly (i.e. Outage

    munications Type Owner Date Required By

    ation about?

    Accredited Communicator sends the comms to

    distribution list via BP Outlook email

    Technical only 2. Senthil Duraisamy

    d to preserve the formatting and avoid

    re rows

    TRUCTIONS PROVIDED

    Communications planned for the change

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    er(s), collates feedback and makes updates

    nd approval

    ommunication in the central Comms Store

    mple) identifies a requirement to send a

    ing Planned Change,

    re-boot and users may experience disruption to this

    .is registered in the End User Communications

    m the [email protected] mailbox

    their selected audience using the appropriate

    Complete

    Recipients Status

    Completed /

    Outstanding

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    Yes

    No

    No

    No

    0

    1000

    1001

    1002

    1003

    1004 Test on Solaris 10 SPARC

    ID

    Test on Windows Server 2003 Standard Edition

    Test on Windows Server 2008 R2

    Test on Windows Server 2003 Enterprise Edition 64 bit

    Test on Windows Server 2003 Enterprise Edition

    Task List

    1. Planned Maintenance Monitoring Configuration Te

    e.g. Outage Notification What is the communication about? e.g. Bu

    NotesRoleName

    Unity Engagement Number

    ezra.1. Ezra Doss Change Implementer

    To add additional rows to any of the tables below, please ensure that you use the following m

    1. Go to the row header/ number at the left hand side of the document where you want to inser

    2. Right Click and select Copy3. Right Click again and select Insert Copied Cells

    4. For numbered cells, you will need to renumber them

    5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE

    0

    When this worksheet has been completed, please check the answers below. The answers to t

    3. Has Digital Security reviewed and approved the project or new

    application?

    Planning and Preparation

    Change Number CRQ000000113330

    4. Digital Security Sign-Off attached to RFC?

    1. Planning and Preparation Activities Agreed/ Signed Off

    2. New Project?

    Select person as per Contacts page

    Communication Name Details of Communications

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    1005

    1006

    1007

    1008

    1009

    1010

    1011

    1012

    1013

    1014

    1015

    1016

    1017

    1018

    1019

    1020

    Test on Solaris 10 X86

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    No

    No

    No

    No

    N/A

    7/4/2012 12:00

    7/4/2012 12:00

    7/4/2012 12:00

    7/4/2012 12:00

    7/4/2012 12:00

    HP Tools Team

    HP Tools Team

    HP Tools Team

    HP Tools Team

    HP Tools Team

    Prior Planning and Preparation Tasks/ Activities

    Accountability Date/Time Required By

    chnical only 2. Senthil Duraisamy 1/0/1900

    iness, Technical Person responsible for ensuring BST

    Contact Number

    (mobile)

    +914466378099

    Email

    [email protected]

    9. Are you compliant with the BP standards for handling

    of sensitive information?

    thod to preserve the formatting and avoid formula corruption.

    more rows

    INSTRUCTIONS PROVIDED.

    Contributors list

    Segment/

    FunctionContact Number

    e validation questions are updated from the Summary worksheet.

    7. Digital Security Sign-Off attached to RFC? 12. Is the

    Prior Planning and Preparation Validation

    8. Is disk disposal activity required? 13. Has Ke

    5. Major Change? 10. Is the6. Has Digital Security reviewed and approved the major

    change?11. WCC F

    0 0

    Type Owner Date Required By

    Prior Planning and Preparation Communications

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    7/4/2012 12:00HP Tools Team

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    Yes

    Yes

    No

    No

    Yes/No Yes/No

    No No

    Complete

    Complete

    Complete

    Complete

    Complete

    Status Comments

    0

    LocationKey Decision

    MakerApprover

    hange windows part of a Key Event?

    y Events RFC instructions been adhered to?

    hange window stretching into the WCC period?

    orm Attached?

    India

    Recipients Status

    Completed / Outstanding

    Complete

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    2. Senthil Duraisamy Change Owner 0

    Pre-Deployment / Pre-Implementation

    ID

    TestScript

    Agreed?

    TestRequired?

    TestPlanned?

    TestTester

    Monitoring Configuration

    Testing

    Change Number CRQ000000113330

    14. Test Plan Reviewed, Agreed/ Signed Off Successful and signed off

    When this worksheet has been completed, please check the answers below. The answers to t

    To add additional rows to any of the tables below, please ensure that you use the following m

    1. Go to the row header/ number at the left hand side of the document where you want to inse

    2. Right Click and select Copy

    3. Right Click again and select Insert Copied Cells

    4. For numbered cells, you will need to renumber them

    5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING TH

    e.g. Outage Notification What is the communication about?

    Communication Name Details of Communications

    Name Role Notes

    1. Planned Maintenance

    Select person as per Contacts page

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    2000HP Tools

    TeamYes Yes Yes

    2001HP Tools

    TeamYes Yes Yes

    2002HP Tools

    TeamYes Yes Yes

    2003HP Tools

    TeamYes Yes Yes

    2004HP Tools

    TeamYes Yes Yes

    2005HP Tools

    TeamYes Yes Yes

    20062007

    2008

    2009

    2010

    2011

    End

    2100HP Tools

    TeamYes Yes Yes

    2101HP Tools

    TeamYes Yes Yes

    2102

    21032104

    2105

    2106

    2107

    2108

    2109

    End Deployment

    Verify RFC information

    Deployment

    Verify server connectivity

    ID TestTester

    TestRe

    quired?

    TestPl

    anned?

    TestScript

    Agreed?

    Test on Solaris 10 X86

    Test on Solaris 10 SPARC

    Test on Windows Server 2008 R2

    Test on Windows Server 2003

    Enterprise Edition 64 bit

    Test on Windows Server 2003 Standard

    Edition

    Test on Windows Server 2003

    Enterprise Edition

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    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    3/16/2012 18:00

    BST d:hh:mm BST

    3/16/2012 18:00 3/16/2012 18:00

    3/16/2012 18:00

    Estimated End Time

    Testing Tasks/Activities

    Test

    Data

    Available?

    TestRe

    sources

    Available?

    Accep

    tance

    Criteria

    Agreed?

    Estimated Start

    Date/Time Estimated Duration

    15/06/2011 12:00 AM 01:20:00 #VALUE!

    #VALUE!15/06/2011 12:00 AM 01:00:00

    15/06/2011 12:00 AM 01:30:00 #VALUE!

    #VALUE!

    15/06/2011 12:00 AM 01:30:00 #VALUE!

    #VALUE!

    15/06/2011 12:00 AM 01:30:00

    15/06/2011 12:00 AM 00:30:00

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    Yes Yes Yes

    Yes Yes Yes

    Yes Yes Yes3/19/2012 7:00

    1/0/1900 0:00

    TestData

    Available?

    T

    estResources

    Available?

    3/19/2012 6:00 01:00:00

    3/19/2012 5:30 00:30:00 3/19/2012 6:00

    Acceptance

    C

    riteriaAgreed?

    Estimated Start

    Date/TimeEstimated Duration

    3/19/2012 5:303/19/2012 5:00 00:30:00

    Estimated End Time

    BST d:hh:mm BST

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    Status Comments

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    Status Comments

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    Yes

    N/A

    N/A

    Name Role Notes

    2. Senthil Duraisamy Change Owner 0

    Select person as per Contacts page

    To add additional rows to any of the tables below, please ensure that you use the followin

    1. Go to the row header/ number at the left hand side of the document where you want to i

    2. Right Click and select Copy

    3. Right Click again and select Insert Copied Cells

    4. For numbered cells, you will need to renumber them,

    5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING

    Implementation

    Change Number CRQ000000113330

    When this worksheet has been completed, please check the answers below. The answers

    15. Implementation Plan Agreed/ Signed Off

    18. Has all the p

    testing identified

    worksheet been

    16. Are all manufacturer support guides and other

    documentation necessary for reference during this

    change available?

    19. Is all BP doc

    for reference du

    available?

    17. Are any logical items required in order to

    complete this change?

    20. Are any task

    be completed a

    successful reme

    should it be uns

    What is the communication about?

    Monitoring Configuration

    Communication Name Details of Communications

    e.g. Outage Notification

    1. Planned Maintenance

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    ID

    Start

    3000

    3001

    30023003

    3004

    3005

    3006

    3007

    3008

    3009

    3010

    3011

    3012

    30133014

    3015

    3016

    3017

    3018

    3019

    3020

    ID

    Start

    3100

    3101

    3102

    3103

    3104

    3105

    3106

    3107

    31083109

    3110

    3111

    3112

    3113

    3114

    3115

    3116

    Register to HP SA manager

    Install HP SA Tool onto Hosts

    Connect to Servers

    Use HP SA to deliver HP OM Tools

    Update/Push HP OM Std Monitoring

    Register to HP OM manager

    Task List

    Access to Server - iLOM/RSC

    Required DNS Entries

    Required Disk Space Available

    Access to Server - SSH/RDP

    Task List

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    3117

    3118

    3119

    3120

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    BST d:hh:mm BST

    HP Tools Team 7/5/2012 20:00 0:30 7/5/2012 20:30

    HP Tools Team 7/5/2012 20:30 0:00:30 7/5/2012 21:00

    HP Tools Team 7/5/2012 21:00 0:00:30 7/5/2012 21:30

    HP Tools Team 7/5/2012 21:30 0:00:30 7/5/2012 22:00

    7/5/2012 20:00 00:01:30 4/21/2012 0:00

    Estimated Start Time

    BST d:hh:mm BST

    7/5/2012 22:00 2:00 7/6/2012 0:00

    7/6/2012 0:00 23:30 7/6/2012 23:30

    7/6/2012 23:30 9:30 7/7/2012 9:00

    7/7/2012 9:00 2:00 7/7/2012 11:00

    7/7/2012 11:00 1:00 7/7/2012 12:00

    7/7/2012 12:00 2:00 7/7/2012 14:00

    Estimated Start TimeAccountability Estimated Duration

    Implementation Tasks/ Activities

    Estimated End TimeEstimated Start TimeAccountability Estimated Duration

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    d:hh:mm

    00:00:00

    d:hh:mm

    Estimated Outage Status Comments

    Estimated Outage Status Comments

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    0

    ID

    Start HP Tools Team5000 HP Tools Team5001 HP Tools Team5002

    5003

    5004

    5005

    5006

    5007

    5008

    5009

    5010

    5011

    5012

    5013

    5014

    5015

    50165017

    5018

    5019

    Remove HP OM Tool via HP SA

    Server reverted to previous state

    Remove HP SA tool manually

    Task List Accountability Estimat

    Select person as per Contacts page

    Remediation

    Change Number CRQ000000113330

    When this worksheet has been completed, please check the answers below. The answers to the validation questions are up

    23. Have all Remediation Plan Decision Makers and Key

    Stakeholders been identified24. Remediation plan approve

    To add additional rows to any of the tables below, please ensure that you use the following method to preserve the formattin

    1. Go to the row header/ number at the left hand side of the document where you want to insert more rows

    2. Right Click and select Copy

    3. Right Click again and select Insert Copied Cells

    4. For numbered cells, you will need to renumber them,

    5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS PROVIDED

    Name Role Notes

    e.g. Outage Notification

    Email

    Re

    Communication Name Details of Communications Type

    What is the communication about? e.g. Business, Technical

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    1

    2

    3

    4

    5

    6

    7

    8

    9

    10

    11

    Does the test plan identify all the teams required to execute the test?

    Has the test plan been signed off by all the teams executing the plan?

    Has a test execution walkthrough been held?

    DR Test Risk Assessment

    Has a test plan been produced?

    Change Number

    To add additional rows to any of the tables below, please ensure that you use the follo

    1. Go to the row header/ number at the left hand side of the document where you want

    2. Right Click and select Copy

    3. Right Click again and select Insert Copied Cells

    4. For numbered cells, you will need to renumber them5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWI

    Which Segment or Function is responsible for the application?

    0

    Please state how you will ensure that production services and data will remain unaffecte

    If you have answered "No" to any questions above of have further details, please provide the

    Does this application have a DRP?

    Is the DRP saved in eBRP?

    If TMS is used what is the TMS reference

    Where is the sign-off evidence and test documentation stored? [Paste Link or insert em

    as per Contacts pageSelect person

    In what form is the sign-off approval?

    Name Role Notes

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    34

    35

    36 Is there a change to the Recovery Time Objecti

    ing method to preserve the formatting and avoid formula corruption.

    to insert more rows

    G THE INSTRUCTIONS PROVIDED

    d by this test.

    m here:

    ils]

    TMS

    Who has signed off the plan?

    Email Contact Number

    Does this change impact the DR Plan?

    Contact Number

    (mobile)

    Segment/

    Function

    Does the change impact the DR Solution?

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    0

    0

    0

    Key Decision

    Yes/No Yes/No

    e (RTO) ?

    ApproverLocation

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    Yes

    ID

    Start

    5001

    5002

    5003

    Change Owner 0 senthil

    Select person as per Contacts page

    2. Senthil Duraisamy

    Tools Install Check

    RDP & Admin Access Check

    RIB Access Check

    Post Implementation

    Task List

    Communication Name Details of Communications

    0

    e.g. Outage Notification What is the communication about? e.g. Bu

    Post Implementation

    Change Number CRQ000000113330

    25. Have you updated the Implementation and remediation

    plans to show that tasks have been completed?

    26. Have

    To add additional rows to any of the tables below, please ensure that you use the following metho

    1. Go to the row header/ number at the left hand side of the document where you want to insert m

    2. Right Click and select Copy

    3. Right Click again and select Insert Copied Cells

    4. For numbered cells, you will need to renumber them,

    5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE IN

    When this worksheet has been completed, please check the answers below. The answers to the v

    Name Role Notes

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    7/12/2012 13:00

    7/12/2012 13:00

    7/12/2012 13:00

    7/12/2012 13:00

    7/12/2012 13:00

    7/12/2012 13:00

    7/12/2012 13:00HP STO Team

    HP STO Team

    HP STO Team

    HP STO Team

    HP STO Team

    HP STO Team

    HP STO Team

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    N/A

    Yes/No Yes/No

    Yes Yes0 India

    Once the activity is over, communication will be sentNot Started

    y Status Comments

    0 0

    Status

    Completed / Outstanding

    Recipients

    t/ Function Location

    Key

    Decision

    Maker

    Approver

    ssary to wait for periodic business processing to

    fore final confirmation of implementation success

    rmined? E.g. Payroll run

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    CRQ CRQ0000

    7/5/2012 20:00 - 7/7/2012 22:00

    N/A - N/A

    Risk & Impact

    completed:

    No

    Testing:

    Business Service Impact

    Communication Plans

    { put short change summary here}

    Applications / Infra Affected:

    Who will implement & where

    Risk Mitigation and Remediation

    Detailed information as to why this

    change is required:

    GroupCore Impacted?

    Clear & Concise Work

    Instructions:

    IST

    Implementation Date / Time:

    Outage Date / Time:

    Change Owner:

    #REF!

    Foundation CAB:

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