Manchester oxford roadstation supervisor.

Keep it simple.

Get the basics right.

Work as one team.

Give great customer service.

•Safe despatching of trains

•Right time railway

• No jack in the box despatching

• considering other company's passengers

•Team leader in barriers during peak hours getting involved with passengers and having a presence.

• Platform staff more vigilant in peak hours.

•Making the staff feel comfortable within the work environment.

• all staff from platforms, booking office, cleaners and conductors who pass through all working as one team.

• frequent meetings between platform staff, booking office staff, cleaners and

all team leaders.

•Keeping station morale as high as possible.

• excess ticket stand when revenue queues are too long. (subject to availability of machine)

• platform staff to meet and greet incoming trains.

• improve platform 1 with flower beds, hanging baskets and plants.

• get the station staff involved bringing flowers bulbs and plants from home.

•automatic air fresheners in the customer toilets.

•Directional arrows on stairs

Thank you for your time.

Have a good day.