Manchester Grand Hyatt San Diego, Ca,...

Go to www.meteringamerica.com today!Mark your calendar March 12–14, 2012

13th annual COnFEREnCE & EXhIBItIOn

Unlocking the value and proving ROI of smart meters and AMI for your utility and

your customers

2012

March 12–14, 2012Manchester Grand Hyatt

San Diego, Ca, USA

the only event that helps you develop a step-by-step action plan for smarter distribution at every stage of pre and post-aMI deployment.

Featured Speakers

Cliff GleicherSenior DirectorSmartMeterPacific Gas & Electric (PG&E)

Martin hillFuture Networks Manager ScottishPower EnergyNetworks

Jessie Knight, Jr. Chairman and CEO San Diego Gas & Electric (SDG&E)

Michael PesinChief Technology Advisor & Smart Grid ArchitectSeattle City Light (SCL)

Glen PritchardPrincipal Engineer & Smart Grid/AMI Strategy LeadExelon/PECO

tom WalkerDirector of Edison SmartConnect Business Integration & CSBU PMOSouthern California Edison (SCE)

Organized by:

CREatE a CuStOMIzED

aCtIOn Plan & PROVE ROI

Co-located events:

Silver sponsors:Gold sponsor:Metering International Excellence Awards sponsor:

Host utility: Host publication: Premier media partner:

METERING.COMWATER METERS U M M I T

METERINGAMERICA

METER DATAMANAGEMENT

S U M M I T

e

Register by January 27

and Save up to $700

tOP REaSOnS YOu ShOulD attEnD:

• Receive best practice templates and customized action plans for every topic covered and prove the event’s ROI when back in the office

• A program only covering solutions available to improve the operations and energy distribution of your grid today for focused, tangible, results

• Proactive networking facilitation onsite to ensure you have the most effective face-to-face time with your peers and top industry experts

2 www.meteringamerica.com

WELCOME

Dear utility executive,

Metering, Billing/MDM America and the Water Meter Summit are concerned with one thing – helping you attain higher operational excellence as soon as you get back to your office.

We are focused on tangible results that will lead to your performance improving more quickly, with less hassle, fewer mistakes made along the way and while keeping your costs down.

How?The program is targeted at every stage of a utility’s needs for upgrading their distribution grid with smart metering, AMI and MDM technologies that are available for use today.

Every session is led by a genuine pioneer and expert in their field, and every session will provide you with tangible, best-practice templates that can be shared back at the office.

From building the business case to RFP management and planning deployments, through to real deployment case studies and advanced programs that leverage more business value from existing technology – whatever stage you are at in improving the distribution grid using smart meters, AMI or MDM technology, we have it covered.

We also understand travel and education budgets are tighter than ever for utility executives. To accommodate that:• Prices are decreased: We have dropped our prices by over 50% to under $500 for utilities that book their place

early – by January 27th • Best-practice templates provided: We promise to provide you with business templates that illustrate the best

practices and lessons you learn at the conference, so you can prove the value to your management and help you implement them when back in the office

Further improvements to our event include:• Better networking: Networking breaks are longer, providing you with more time to meet peers and explore the

technologies available to help improve your business today, on our diverse and bustling exhibition floor.• Proactive matchmaking: Our team, based in New York, are at your service to help create meaningful business

meetings between you and the vendors, clients or peers that you need to meet.• A better utility to vendor ratio: We’re committed to achieving a 50% ratio of utilities to everyone else at this

conference, so places for non-utilities may be limited. However we know it will ensure a more beneficial event for all.

In conclusion: Focused. Tangible. Results. This is what the event is about.

We hope you enjoy the new look and feel of Metering, Billing/MDM America and the Water Meter Summit.

Warm Regards,

Mark WalkerVP, North AmericaSpintelligent, LLCt: +1 (917) 826-7357 [email protected]

Power Utility Pre-Conference Workshops

Every utility is at some point in the lifecycle of moving to the smart grid and thinking about how to kick off the next phase of their rollout plan. This workshop day is designed to provide guidance to utilities at all phases of their smart meter program, and attendees will leave each workshop with a written, customized action plan for accomplishing that particular phase of their utility’s deployment. Read more on page 6.

MDM/Billing and Customer Engagement Track

This track is designed to specifically target solutions for managing the deluge of data coming from the smart meter/advanced meter network so that accurate billing can be achieved with satisfied customers. Learning how to best engage customers for home energy management, and consumer education is a core focus of sessions falling within this track

The Scott Tour

Led by industry expert Howard Scott, the “Scott Tour” will guide attendees through the exhibit hall with an up-close look at the latest vendor solutions.

Please register for this tour at the registration desk. The tour kicks off at 1:00 pm on Tuesday, March 13th.

Metering International Excellence Awards

The Metering International Excellence Awards were established to recognize and encourage excellence in North America’s power and utility sector. The award winners will be honored during a reception at the event on March 13th. Read more on how to submit a nomination on page 11.

Thanks to our host utility

NEW for 2012!

Excellence Award

Sponsored by

Co-located Event: Water Meter Summit 2012

Metering America is co-located with the 2012 Water Meter Summit. Water utilities are facing challenges on multiple fronts. Since most are municipality run, their budgets tend to be smaller so installing an AMI system is often a bigger hurdle to jump. Establishing standards is a key focus of the Water Meter Summit’s first day workshop. Building the business case, seamless deployment and operational excellence are the topics of Day Two. Download the program at www.meteringamerica.com/water (Remember, a Gold Pass allows you full access to both Metering America and Water Meter Summit!)

METERING WATER METERS U M M I T

3www.meteringamerica.com

SPEAKERS

Rocio Millan, Ph.D.Smart Meter Program DirectorEndesa

Greg Johnson PresidentKatama Technologies, Inc.

Chris Bohner Senior Vice PresidentFive Point Partners, LLC

Risa BaronEducation ManagerSan Diego Gas & Electric (SDG&E)

Warren Causey VP StrategyResearch & AdvisoryFive Point Partners, LLC

Shruti JoshiPrincipalAltman Vilandrie & Company

Reid CarrPresidentRed Door Interactive

Mathew DinsmoreEnergy & Clean Tech Practice LeadAltman Vilandrie & Company

Richard Creegan, Sr. Director,Global Smart Grid SolutionsItron Inc

John CooperCo-AuthorThe Advanced Smart Grid

Lee KrevatDirector-Smart GridSan Diego Gas & Electric (SDG&E)

Kevin Cornish Executive Consultant and Smart Grid Consulting Practice LeadEnspiria Solutions

April BolducCommunications ManagerSan Diego Gas & Electric (SDG&E)

Erich Gunther ChairmanChief Technology Officer and Co-FounderEnerNex

Dave ElveEVP & CMOPayGo Electric

Robert FrazierDirectory of TechnologyHouston ElectricCenterPoint Energy

Jesse BerstManaging DirectorGlobal Smart Energy

Victor (Tor) Garman C.E.M.Project ManagerDemand Response and Distributed Energy ResourcesNV Energy

Bob Lockhart Senior AnalystPike Research

Craig JohnstonVP StrategyResearch & MarketingOklahoma Gas & Electric (OGE)

Jessie Knight, Jr. Chairman and CEOSan Diego Gas & Electric (SDG&E)

Michelle Chibba Director of Policy, Government of Ontario

Dale GantManager Meter ServicesPepco Holdings, Inc. (PHI)

Campbell Hawkins Manager, Edison SmartConnectTM

Southern California Edison (SCE)

Martin HillFuture Networks ManagerScottishPower EnergyNetworks

Andres CarvalloChief Strategy Officer, Proximetry & Author of ‘The Advanced Smart Grid’

Mike NiggliPresident and Chief Operating OfficerSan Diego Gas & Electric (SDG&E)

Mark EnstromSGIP-CSWG Secretary NIST

J.C. Martin Project Manager-Clean TransportationSan Diego Gas & Electric Company (SDG&E)

Elliot BoardmanExecutive DirectorPeak Load Management Alliance (PLMA)

Cherie ChanPublic Utilities Regulatory Analyst California Public Utilities Commission, Division of Ratepayer Advocates (DRA)

Eddie AndrewsVP Power System OperationsNashville Electric

Michael PesinChief Technology Advisor & Smart Grid ArchitectSeattle City Light (SCL)

Jeferson MarcondesBoard Business AdvisorEDP Bandeirante

Chris LewisDirectorMarket Development Cognera

Cliff GleicherSenior Director SmartMeterPacific Gas & Electric (PG&E)

4 www.meteringamerica.comTo join our speakers on the program, contact: Tammy Scholtes +1 (212) 813-2961 or [email protected]

SPEAKERS

Christopher Villarreal Smart Grid Staff Lead California Public Utilities Commission (CPUC)

Marzia Zafar Supervisor, Business & Community Outreach Group California Public Utilities Commission (CPUC)

Nu PhoSenior Program ManagerEdison SmartConnect™ ITSouthern CaliforniaEdison (SCE)

Tom Walker Director of Edison SmartConnect Business Integration & CSBU PMO Southern California Edison (SCE)

Christine Wright Senior Policy Analyst, Infrastructure and Reliability Division Public Utility Commission of TX

Bart ThielbarVice PresidentFive Point Partners, LLC

Mark PodorskySenior ManagerEdison SmartConnect™ Business IntegrationSouthern California Edison (SCE)

Ted Reguly Director – Customer Programs and Assistance San Diego Gas & Electric (SDG&E)

Allen RivaldoCyber Security Analyst, Infrastructure & Reliability Division Public Utility Commission of TX

Howard Scott, Ph.D. Managing Director Cognyst Advisors

Shannon ReedPublic Affairs ManagerIrvine Water Ranch District (IRWD)

Michael Shames Executive Director Utility Consumers’ Action Network (UCAN)

Mark Toney, PhDExecutive Director The Utility Reform Network (TURN)

Gary SmithProgram Director NV Energy

Michael Stephens Manager-Corporate & InternetCommunicationsSalt River Project (SRP)

Glen Pritchard Principal Engineer & Smart Grid/AMIStrategy Lead Exelon/PECO

5Utility speakers for the program should contact: [email protected] or +1 (212) 813-2961 Vendors interested in speaking on the program please contact: [email protected] or +1 (917) 826-7853

CONFERENCE AT A GLANCE

Monday, March 12, 20129:00 am – 6:15 pm

ROLL UP YOUR SLEEVES & PUT ON YOUR THINKING CAPS

10:00 – 10:45 am

10:45 – 11:00 am

PRACTICAL/INTERACTIVE SESSIONS

11:00 am – 12:30 pm4th Floor Breakout Sessions

12:30 – 2:00 pm

2:00 pm

2:05 – 2:50 pm

DEMONSTRATIONS AND GROUP ACTIVITIES

3:00 – 4:00 pm

COMPLETING YOUR CUSTOMIzED DOCUMENTS

4:00 – 4:45 pm

4:45 – 5:00 pm

5:00 – 5:45 pm

5:45 – 6:15 pm

Registration open

POWER UTILITY EDUCATION/PRE-CONFERENCE WORKSHOPS WATER METER SUMMIT

Smart Water Meter and AMI Standards Workshop

Pushing For Plug and Play


AMI Deployment Results:


No Standard Pitfalls


Mission Accomplished Call-to-Action Document

Workshop I: Building a Solid Business Case

Proving ROI with Case Studies of Success


Plugging In the Numbers


Technical Scoping for Cost Analysis


Completing Your Action Plan-Attendees Finish Customized Plans for their Company

Workshop II: Managing the RFP Process

Deploying the RFP


Who Will Participate in Your RFP?


Building An Accurate Timeline


Next Steps for When You Get Back to the Office

Workshop III: Implementing Your Smart Meter Deployment Plan

Business Process Design


How to Handle the Unexpected


Crisis Management


Reality Check: Customizing Your Deployment Timeline

Workshop IV: Engaging Customers Across Their Lifecycle

Harnessing Customer Lifecycle Management (CLM)


Unlocking Hidden Value Throughout the Customer Lifecycle


How to Run a Town Hall Meeting


Engaging Customers Across Their Lifecycle

Morning Networking Break

Lunch

Welcome by Conference Chairperson & Tweet Up Contest Announced

Keynote Panel: Smart Meter Deployment – Lessons Learned

Afternoon Networking/Coffee break

Keynote: The Advanced Smart Grid and the New Energy Paradigm

Tweet Up Contest Winner Announced

6 Utility speakers for the program should contact: [email protected] or +1 (212) 813-2961 Vendors interested in speaking on the program please contact: [email protected] or +1 (917) 826-7853

CONFERENCE AT A GLANCE

Tuesday, March 13, 20127:00 – 8:00 am8:00 am8:05 – 8:15 am8:15 – 8.45 am

8:50 – 9:15am

9:20 – 9:45am

9:50 – 10:30 am

10.30 – 11.10am

10:45 -11:05 am

11:15 – 11:55 am

12:00 – 12:45 pm

12:30 – 1:55 pm

1:55 – 2:00 pm

1:00 – 1:45 pm

2:00 – 3:30 pm

3:30 – 4:00 pm

4:00 – 4:45 pm

4.55 – 5:30 pm

5.30 – 6.30 pm

7.00 – 10.00 pm

Registration Opens/Morning Coffee in the Exhibit HallConference Chair Welcome Keynote Chair IntroductionOpening Keynote: The Utility of the Future

METERING AMERICA

Case study: A 10 year Journey – From thePotential of AMR to Deploying Smart GridProjects Today

Vendor Showcase: Live Demonstrations and Product Shootout

METERING AMERICA

Panel: California’s Lessons in Avoiding Smart Meter Deployment Snafus


METERING AMERICA

Panel: Leveraging the Meter to Improve Your Grid Optimization and Distribution Automation Efforts

MDM/BILLING & CUSTOMER ENGAGEMENT

Consumer Confidence: Delivering Customer Benefits

Dynamic Pricing to Enhance the Customer Relationship


Panel: Real-World Lessons Applying Meter Data toDemand Response



Get the Most Value From Your Data Analytics

WATER METER SUMMIT

AMR/AMI: A Win-Win for Water Utilities and Customers

Smarter Water: Customer Service Improvements

WATER METER SUMMIT

Critical Benefits of Implementing Leak Detection Systems and Technologies

Panel: The Money Issue-Justifying Smart Water Projects for Your Utility

WATER METER SUMMIT

Integration-Free Flow of Industry Information

Panel: Leveraging the Power of Social Media for Your Utility

Morning Networking Break in the Exhibit Hall

Speed Networking in the Exhibit Hall

Lunch Served in the Exhibit Hall

Tweet Up Contest

Scott Tour of Exhibits

Keynote Panel: AMI Deployments From Around the World Afternoon Networking Break in the Exhibit Hall

Day 2 Closing Keynote: Matching the Complex Operational Requirements of a Modern Utility With What Your Customers Want

Metering International Excellence Awards Reception

Smart Metering Celebration

Wednesday, March 14, 20127:30 – 8:30 am

8:30 – 9:30 am

9:30 – 10:00 am

10:30 – 11:10 am

11:15 – 11:40 am

11:45 am – 12.15 pm

12.15 pm

Registration / Coffee & Tea served in the Exhibit Hall

Panel: Smart Meter Data Protection: A Privacy by Design Approach

Speed Networking with SpeakersMorning Networking Break/Coffee & Tea Served in the Exhibit Hall

Panel: Looking forward–Trends in Interoperability and Standards Across Water, Gas and Electric

METERING AMERICA

Effective Device Management: Managing Your Meters Out in the Field

The Impact of EVs on the Meter

Conference Concludes


MDM: Interfacing with Legacy Applications

Third Party Access and Its Role in Customer Engagement

7

POWER UTILITY EDUCATION/PRE-CONFERENCE WORKSHOPS

Monday, March 12, 20129:00 am – 6:15 pm Registration Open

POWER UTILITY EDUCATION WORKSHOPS:Every utility is at some point in the lifecycle of moving to the smart grid and thinking about how to kick off the next phase of their rollout plan. This portion of the conference features content that is divided into workshops depending on which phase your utility is experiencing. Attendees will leave each workshop with a written, customized action plan for accomplishing that particular phase of their utility’s deployment. Workshop I: This workshop is for those utilities considering smart meter installation. The workshop will focus on how to garner both internal and external support for building a business case in favor of smart meters.Workshop II: Once approval to install smart meters has been obtained, the next steps include figuring out the meter brand to purchase, the software application integration, wireless carrier, and more. This workshop will provide information on how to best manage the RFP process and find the ideal vendor and installer when you are making key buying decisions.Workshop III: Attendees of this workshop have already made their smart metering buying decisions. Now it’s time to deploy the smart meter plan. That takes man hours, new staff and training on use of the new equipment. Discover best ways to implement a utility’s deployment plan and integrate network and software applications for collection of data from the smart meter.Workshop IV: This workshop applies to every phase of smart metering whether you are seeking customer support for smart meters, encouraging customers to save energy or leveraging the new data for new products and services. Customer engagement across the lifecycle – product development, pricing, segmentation, media, channels – is the key to successfully managing these changing dynamics.

POWER UTILITY EDUCATION /PRE-CONFERENCE WORKSHOPS ROLL UP YOUR SLEEVES & PUT ON YOUR THINKING CAPS

10:00 – 10:45 am Workshop I: Building a Solid Business CaseProving ROI with Case Studies of Success• Increased Accuracy• Cost savings for the utility and the

customer• Faster response to service interruption• Ways to use the data collected to

everyone’s advantage• Best ways to gain your utility’s return on

investmentWarren Causey , VP Strategy, Research & Advisory, Five Point Partners, LLC

10:00 – 10:45 amWorkshop III: Implementing Your Smart Meter Deployment PlanBusiness Process Design • Creating a realistic deployment schedule• Working within your budget• Making sure your equipment suppliers

deliver what they promise• Properly staffing each phase of

deploymentJohn Cooper, Co-Author, The Advanced Smart Grid

10:00 – 10:45 amWorkshop II: Managing the RFP ProcessDeploying the RFP• Getting the word out: Ensuring the best

vendors are participating in your RFP process

• Managing expectations: How long should you give vendors?

• How much company information should you share?

• Turnaround time/setting deadlines for collection of RFPs

Greg Johnson, President, Katama Technologies, Inc.

10:00 – 10:45 amWorkshop IV: Engaging Customers Across Their LifecycleCore Principles for Success• Key elements to a successful CLM program• Product Marketing - are we developing the

right offers and media mix?• Sales – Using the r ight channels?• Provisioning and Installation – Ready to

move beyond the meter?• Support and Care – New operational

models?Matthew Dinsmore, Energy & Clean Tech Practice Lead, Altman Vilandrie & Company

Shruti Joshi, Principal, Altman Vilandrie & Company

11:00 am – 12:30 pm Workshop I: Building a Solid Business CasePlugging in the Numbers • Learn how to economically show a strong

business case for deploying AMI and smart meter systems

• Finding the stats you need and how to display them in a convincing, easy-to-read table

• Create a realistic timeline for garnering internal company support

Bart Thielbar, VP, Five Point Partners, LLC

11:00 am – 12:30 pm Workshop II: Managing the RFP ProcessWho Will Participate in Your RFP?• Selecting the right smart meter –

equipment differences• Next steps: Establishing a

communications infrastructure with the newly installed meters

• Managing the data collected: MDM systems

• Storage is always an issue: Should your utility be on the Cloud?

• Who/What you should look for while at Metering America


11:00 am – 12:30 pm Workshop III: Implementing Your Smart Meter Deployment PlanHow to Handle the Unexpected• How to get things back on schedule • Over budget? Where should you cut back?• Communication gaps between the meter

and the utility: Sourcing the problem• Staffing issues that can develop

John Cooper, Co-Author, The Advanced Smart Grid

11:00 am – 12:30 pm Workshop IV: Engaging Customers Across Their LifecycleSegmentation – Leveraging Analytics to Understand Your Customers• Customer Lifetime Value – Quantifying the

value of a customer• Media Strategy and Media Mix (i.e. social

media, direct mail, town hall) – Where to spend your dollars?

• Provisioning, Support and Care – What’s the right model for your utility?

Matthew Dinsmore, Energy & Clean Tech Practice Lead, Altman Vilandrie & Company


10.45 – 11:00 am Morning Networking Break

PRACTICAL/INTERACTIVE SESSIONS

Utility speakers for the program should contact: [email protected] or +1 (212) 813-2961 Vendors interested in speaking on the program please contact: [email protected] or +1 (917) 826-7853

8

POWER UTILITY EDUCATION/PRE-CONFERENCE WORKSHOPS

3:00 – 4:00 pm Workshop I: Building a Solid Business CaseTechnical Scoping for Cost Analysis• Understanding the data collected• Plugging the right data into the equation• Crunching the numbers-comparing “what

if” scenarios• Manage expectations

Chris Bohner, Senior Vice President, Five Point Partners, LLC

4:00 – 4:45 pmWorkshop I: Building a Solid Business CaseFinishing Your Action Plan• Create Customized Plans for their Company• Time line: Set realistic deadlines for sign-

off from management• Plan B: Tips for managing the red tape• Set Goals: Copy the success of already

proven community support campaignsChris Bohner, Senior Vice President, Five Point Partners, LLC

Warren Causey , VP Strategy, Research & Advisory, Five Point Partners, LLC

Bart Thielbar, VP, Five Point Partners, LLC

3:00 – 4:00 pmWorkshop II: Managing the RFP ProcessBuilding An Accurate Timeline• Allocating time to install the smart meters:

How many manpower hours should you estimate?

• Equipment and staff for building the communications infrastructure

• Understanding the types of MDM systems- what will work best for your utility?


4:00 – 4:45 pmWorkshop II: Managing the RFP Process When You Get Back to the Office• Build your 30-90 day plan• Building a six-month plan• The year ahead


3:00 – 4:00 pmWorkshop III: Implementing Your Smart Meter Deployment PlanChange in the Rules• Crisis management: When deployment

takes twice as long and time runs out• The money runs out: How to recoup your

losses and finish the project• When more staff is needed to finish

deployment: Where to find them, how to train them and get project back on target

• How to handle customer backfireJohn Cooper, Co-Author, The Advanced Smart Grid

4:00 – 4:45 pmWorkshop III: Implementing Your Smart Meter Deployment PlanReality Check: Customizing Your Deployment Timeline• Examining your deployment timeline for

your utility’s smart meter installation, • Understanding the timeline for building a

communications infrastructure • Timeline for staffing for each phase of your

rollout John Cooper, Co-Author, The Advanced Smart Grid

3:00 – 4:00 pmWorkshop IV: Engaging Customers Across Their LifecycleHow to run a Town Hall Meeting• Invitations: Getting the word out via snail

mail, social media, radio and TV• Setting goals for the meeting• Structuring the format of the meeting• Making sure your customers get value out

of the meeting• Following up with those that participate

Risa Baron, Education Manager, San Diego Gas & Electric (SDG&E)COMPLETING YOUR

4:00 – 4:45 pmWorkshop IV: Engaging Customers Across Their Lifecycle CLM Evaluation – How do we know we are doing it right?Key Metrics: Today and Going Forward• Deep dive – data vs. metrics• Intra and inter-industry benchmarking• What will your CLM model

look like?Matthew Dinsmore, Energy & Clean Tech Practice Lead, Altman Vilandrie & Company


12:30 – 1:55 pm Lunch

1:55 – 2:00 pm Tweet Up Contest Using the power of Twitter, connect with conference attendees to solve the mystery phrase for a chance to win an iPad. Winner will be announced at the conclusion of Monday’s Closing Keynote. Must be present to win.

2:00 – 2:50 pm Keynote Panel: Smart Meter Deployment - Lessons Learned Learn from the experience of utilities around the nation in their network and meter deployment. Find out what changed from their pilot program to the actual deployment and the steps taken within:

• Technology and integration• Vendor management • Customer communications and education• Data management• Project Management

Moderator: Kevin Cornish, Executive Consultant, Enspiria Solutions Panelists: Dale Gant, Manager Meter Services , Pepco Holdings, Inc., ( PHI) Glen Pritchard, Principal Engineer, Exelon/PECO and Smart Grid/AMI Strategy Lead, Exelon Gary Smith, Program Director, NV Energy

DEMONSTRATIONS AND GROUP ACTIVITIES

CUSTOMIZED DOCUMENTS

4:45 – 5:00 pm Afternoon Networking Break

5:00 – 5:45 pm Keynote: The Advanced Smart Grid and the New Energy Paradigm In his presentation, Mr. Carvallo will cover the genesis, evolution, and future of Smart Grids, the new energy paradigm, Smart Grid Architectures, Smart Grid design, Smart Metering design, Building2Grid design, Home2Grid design, Smart Grid standards, and the Smart Grid Ecosystem of vendors. His experiences draw from three books that he has co-authored and from his work and firsthand knowledge at Austin Energy, Pacific Gas & Electric, Southern California Edison, Baltimore Gas & Electric, Oncor, Centerpoint, American Electric Power, Consumers Energy, Duke Energy, Direct Energy, Reliant Energy and others. Andres Carvallo , Co-Author, The Advanced Smart Grid 5:45 pm Tweet Up Contest Winner Announced


9

CONFERENCE DAY 1

Tuesday, March 13, 20127:00 – 8:00 am Registration Opens/Morning Coffee in the Exhibit Hall

8:00 – 8:05 am Welcome Mark Walker, VP, North America, Spintelligent, LLC

8:05 – 8:15 am Keynote Chair Introduction

8:05 – 8:45 am Opening Keynote Session: The Utility of the Future SDG&E Chairman and CEO, Jessie J. Knight Jr. will deliver the visionary keynote address to open Metering America. In his talk, Jessie will paint a picture of the way SDG&E is meeting the challenges of delivering energy in the midst of shifting technological advances, regulatory requirements and customer demands. These include:

• How to meet requirements for renewables integration by 2020 while balancing the grid for reliable and safe energy delivery• How to set future facing rates to take into account net energy users and spread the cost of running a complex grid for the benefit of all• What the “Utility of the Future” will look like, as we transition from energy generation and delivery businesses to “Energy Services and Infrastructure Optimizers”

Jessie Knight Jr., Chairman and CEO, San Diego Gas & Electric, (SDG&E)

Case study: A 10 year Journey-From the Potential of AMR to DeployingSmart Grid Projects Today• Key steps taken to get from the concept of implementing advanced meter

reading technology to actually deploying the latest in smart grid technologies• The benefit of remote automated disconnect to advanced demand response• Advantages of load reduction programsEddie Andrews, VP Power System Operations, Nashville Electric

Vendor Showcase: Live demonstrations and product shootoutDelegates are invited to view the latest and greatest solutions in smart metering, AMI and communications infrastructure where leading vendors will showcase what they can do for you today. Each vendor will provide you with a live 10-minute demonstration of their solutions, so you can quickly filter the best fit for your needs, saving you time and effort when back in the office.

Panel: The Lessons California Learned From Its SmartMeter Deployment• Determining if the meter data collected is correct to avoid billing errors• Reviewing privacy issues that can arise when customers don’t want to share

their meter data• Best tips for handling the hurdles that come up during deployment of smart

meteringModerator: Marzia zafar, Business and Community Outreach Supervisor ,CPUC Panelists: Cherie Chan, Public Utillities Regulatry Analyst, CA Public Utilities Commission, (DRA)Cliff Gleicher, Senior Director SmartMeter, Pacific Gas & Electric, (PG&E)Michael Shames, Executive Director, Utility Consumers’ Action Network (UCAN)

Consumer Confidence: One Step at a Time• Six- Steps in achieving Consumer Confidence• Three- Levels of Customer Ownership• One- New chapter in Meter Deployment AcceptanceGary Smith, Program Director, NV Energy

Dynamic Pricing to Enhance the Customer RelationshipThe Utility/Customer relationship is changing technology enhancements, competition, changes in the energy mix (renewables), and dynamic rates. • What will be San Diego Gas and Electric’s role/relationship with the customer

in 2020?• What needs to change to make this happen?• Who will be the winners and losers?Ted Reguly, Director Customer Programs and Assistance, San Diego Gas & Electric, (SDG&E)

Panel: Real-World Lessons Applying Meter Data to Demand ResponsePanel of leading practitioners share lessons from real-world implementations• Learn how to gain results for your utility by feeding AMI data into a demand

response program• Discover what technical roadblocks stand in the way• Review the regulatory challenges which may crop up• Best practices for presenting your program to customers so they sign up and

stay signed up• Determine whether you need time of use (TOU) pricing or are there other• mechanisms just as successful?Moderator: Elliot Boardman, Executive Director, Peak Load ManagementAlliance (PMLA)Panelists: Victor (Tor) Garman, C.E.M., Project Manager, Demand Response and Distributed Energy Resources, NV EnergyCraig Johnston, VP Strategy and Marketing, Oklahoma Gas & Electric, (OGE)Michael Pesin, Chief Technology Advisor & Smart Grid Architect, Seattle City Light, (SCL)

METERING AMERICA

METERING AMERICA

METERING AMERICA

8:50 – 9:15 am

9:20 – 9:45 am

11:15 – 11:55 am

MDM/BILLING AND CUSTOMER ENGAGEMENT



GENERAL SESSION9:50 – 10:30 am Panel: Leveraging the Power of Social Media for Your Utility

• Creating a social media strategy • Measuring, monitoring and analyzing the success of your social media program • Gaining internal buy-in

Moderator: Reid Carr, President, Red Door Interactive Panelists: Risa Baron, Education Manager, San Diego Gas & Electric, (SDG&E) Shannon Reed, Public Affairs Manager, Irvine Ranch Water District, (IRWD) Mike Stephens, Manager Corporate and Internet Communication, Salt River Project Power and Water, (SRP) 10:30 – 11:10 am Morning Networking Break in the Exhibit Hall

10:45 – 11:05 am Speed Networking Increase your exposure at the conference and accelerate your contacts by exchanging information with delegates who are eager to interact and share news about how they are contributing to the business of energy.

Contact: [email protected] or call +1 (917) 826-7853


10

CONFERENCE DAY 1

Vendor Showcase: Live Demonstrations and Product ShootoutDelegates are invited to view the latest and greatest solutions in smart metering,AMI and communications infrastructure where leading vendors will showcasewhat they can do for you today.Each vendor will provide you with a live 10-minute demonstration of their solutions, so you can quickly filter the best fit for your needs, saving you time and effort when back in the office.

Panel: Leveraging the Meter to Improve Your Grid Optimization and Distribution Automation Efforts For many utilities, the value of smart meters can really be leveraged post-installation through applications that help improve operational efficiency and achieve both cost savings and more reliable delivery. Lee Krevert, SDG&Es Director for Smart Grid, joins a panel of experts to reveal precisely how meter data can improve other parts of the utility operation. Areas covered will include outage management; network modeling and load forecasting; volt/VAR optimization, and more.Moderator: Jesse Berst, Managing Director, Global Smart EnergyPanelists: Robert Frazier, Director of Technology, Houston Electric, CenterPoint Energy Lee Krevat, Director-Smart Grid, San Diego Gas & Electric, (SDG&E)Tom Walker, Director of Edison SmartConnect Business Integration & CSBU PMO, Southern California Edison (SCE)

Vendor Showcase: Live Demonstrations and Product ShootoutDelegates are invited to view the latest and greatest solutions in MDM, data analytics and CIS solutions where leading vendors will showcase what they can do for you today.Each vendor will provide you with a live 10-minute demonstration of their solutions, so you can quickly filter the best fit for your needs, saving you time and effort when back in the office.

Get the Most Value From Your Data Analytics• Understanding the value of collecting accurate up-to-date information and as

well as what the data collected means is one of a utility’s most valuable assets • Managing and integrating powerful data across a facility can streamline

expenses and optimize operations to run more efficiently as well as improve maintenance and operation of costly equipment

• Learn how to avoid data redundancy and error while enabling efficient, cost-effective collaboration across the utility’s lifecycle

Chris Lewis, Director, Market Development, Cognera

METERING AMERICA

METERING AMERICA

12:00 – 12:45 pm

4:00 – 4:45 pm



12:45 – 2:00 pm Lunch in the Exhibit Hall

1:00 – 1:45 pm The Scott Tour The “Scott Tour” expert tour will guide attendees through the exhibit hall with an up-close look highlighted vendors’ solutions Howard Scott, Ph.D., Managing Partner, Cognyst Advisors

GENERAL SESSION

2:00 – 2:10 pm Keynote Chair Introduction

2:10 – 3:30 pm Keynote Panel: AMI Deployments From Around the World• Solving diverse challenges in energy management abroad• Smart Meters proven at scale in the most complex international environments• Universal lessons every utility can use

Moderator: Howard Scott, Ph.D., Managing Partner, Cognyst Advisors Panelists: Campbell Hawkins, Manager, Edison SmartConnectTM, Southern California Edison (SCE) of USA Martin Hill, Future Networks Manager, ScottishPower EnergyNetworks of United Kingdom Jeferson Marcondes, Board Business Advisor, EDP Bandeirante of Brazil Rocio Millan, Ph.D., Smart Meter Program Director, Endesa

3:30 – 4:00 pm Afternoon Networking Break in the Exhibit Hall

4:55 – 5:30 pm Closing Keynote: Matching the Complex Operational Requirements of a Modern Utility With What Your Customers Want Michael Niggli, SDG&E’s President and COO discusses meeting customer’s needs and achieving a better understanding of their wants while meeting the everyday requirements of ensuring safe and reliable energy delivery. Topics to be discussed:

• Do utilities really understand customer wants and needs, and what tools can be used effectively to help them mine this information?• What does a modern utility’s operation look like today? • How will it change in the next 5-10 years as more distributed generation, EVs and “smart” applications become common place?

Mike Niggli, President and Chief Operating Officer, San Diego Gas & Electric, (SDG&E)

5:30 – 6:30 pm Metering International Excellence Awards Reception – in the Exhibit Hall Sponsored by:

7:00 – 10:00 pm Smart Metering Celebration

To become a feature of the vendor showcase contact:Ariel Clark +1 (917) 826-7853 [email protected]

To become a feature of the vendor showcase contact:Ariel Clark +1 (917) 826-7853 [email protected]


11

CONFERENCE DAY 2


Wednesday, March 14, 20127:30 – 8:30 am Registration Opens/Morning Coffee in the Exhibit Hall

8:30 – 8:40 am Keynote Chair Introduction

8:40 – 9:30 am Keynote Panel Discussion: Smart Meter Data Protection: A Privacy by Design Approach For utilities, making the shift from “dumb” to “smart” interactive meters can make a significant impact on efforts to manage energy loads and conserve power. The volume of data collected by an advanced metering infrastructure will dwarf the current volume of data by several orders of magnitude. This modernization of the energy grid presents an opportunity to rethink how consumer energy usage data is managed and protected. Now is the time to take a “Privacy by Design” approach to promote consumer trust and confidence. Topics to be discussed are:

• Managing smart meter data and privacy through best practices • Operationalizing Privacy by Design• Fostering value added innovation AND protecting smart meter data

Moderator: Michelle Chibba, Director, Policy Information & Privacy Commissioner, Office of Ontario (IPC) Panelists: Mark Enstrom, Program Management Director, Neustar Labs Christopher Villarreal, Smart Grid Staff Lead, California Public Utility Commission (CPUC) Allen Rivaldo, Cyber Security Analyst, Infrastructure & Reliability Division, Public Utility Commission of Texas Bob Lockhart, Senior Analyst, Pike Research

9:30 – 10:00 am Speaker Speed Networking. A chance for delegates to meet program speakers and ask more questions

9:30 – 10:30 am Morning Networking Break in the Exhibit Hall

10:30 – 11:10 am Panel Discussion: Looking Forward – Trends in Interoperability and Standards Across Water, Gas and Electric• Find out which key developments are proving most successful within the implementation of an interoperable, secure, yet scalable Smart Grid• As the integration of smart grid technology advances the demands for a well-managed interface supported by proven standards tests are evolving. Find out the

effect that will have on your utility.• Learn how to overcome the challenge of systems which include components within differing Smart Grid domains and/or incorporate components based on

multiple standards, either in one product or across the system Moderator: Dave Elve, EVP & CMO, PayGo Electric Panelists: Richard Creegan, Sr. Director, Global Smart Grid Solutions, Itron Inc. Erich Gunther, Chairman, CTO and co-founder, EnerNex Corporation Mark Podorsky, Senior Manager, Edison SmartConnect™ Business Integration, Southern California Edison (SCE)

Effective Device Management for Smart Meters: Protecting Your InvestmentsLearn about implementing robust, enterprise-wide device management across your smart meter and AMI rollouts to enjoy benefits including: • Makes compliance with state regulations, ANSI standards and Sarbanes Oxley

easier and more efficient • Allows you to improve investment and maintenance forecasting, and aids in

building future investment cases • Supports smoother deployment of your AMI upgrades via inventory control,

quality control and accountability• Helps you to avoid inaccuracies, billing mistakes and protect revenues during

deployment

The impact of EVs on the meter• Preparing for Electric Vehichle’s impact on the electric infrastructure,

particularly in residential areas where as much as 80 to 90 percent of EV charging is expected to occur

• Analyzing the costs and benefits of different EV integration options• Reducing a utility’s operational and financial risks while benefiting customers

by providing attractive rates for EV charging and better grid reliabilityJ.C. Martin, Home Area Network -Manager, San Diego Gas & Electric, (SDG&E)

MDM: Interfacing with Legacy ApplicationsYour MDM will only deliver a fraction of its full value unless it connects correctly and robustly with your legacy applications. • Learn which legacy apps can benefit from meter data (more than you think); • Discover which apps need to send the data back in the other direction• Specific real world IT techniques for setting up a system that makes future

connections fast, simple and safe. This session will also cover the importance of application programming interfaces (APIs) for data connections now and in the future

Nu Pho, Senior Program Manager, Edison SmartConnect™ IT, Southern California Edison (SCE)

Third Party Access and its Role in Customer Engagement• With over 4 million meters installed and data available at a 15-minute basis,

Texas will be launching a model for third parties to have access through Smart Meter Texas (www.smartmetertexas.com) with customer permissions

• In Texas, customers own their data, and so third party access is a critical component to the ongoing smart grid initiative

• Learn how stakeholders have come together to reach a consensus on policy issues and developed an operational model for standardized third party access

Christine Wright, Senior Policy Analyst, Infrastructure and Reliability Division, Public Utility Commission of Texas, (PUC of TX)

METERING AMERICA

METERING AMERICA

11:15 – 11:40 am

11:45 am – 12:15 pm



12:15 pm Conference Concludes

12

March 12 – 14, 2012, San Diego, CA, USA

www.meteringamerica.com

Submit a Nomination by February 17, 2012!

Nominations now open!

The Metering International Excellence Awards were established to recognize and encourage excellence in North America’s power and utility sector. A panel of industry experts will assist the editors of Metering International in selecting the winners according to the specific criteria set out by the judges.

Top honors will be announced for utilities in four award categories.

Award Categories

• Smart Utility of the Year Award• Smart Water Utility of the Year Award• Customer Engagement Excellence Award• Smart Technology Innovation Award

Who Can Submit a Nomination

Anyone in the industry may submit a nomination, whether you’re a utility that wants to tell the world about your achievements, or a vendor wanting to share the accomplishments of your client.

Honoring the Winners

Winners will be honored on March 13th during a reception at the annual Metering, Billing/MDM America Conference and Exhibition in San Diego, CA.

How to Submit a Nomination

You may submit a nomination online. Visit www.meteringamerica.com and go to ‘Excellence Awards’ or contact Brigette Hart at: [email protected]

Sponsored by:

Excellence AwardMETERING

INTERNATIONAL


Nominations now open!

www.meteringamerica.com

EVENT SPONSORS

Metering International excellence awards sponsor

Gold sponsor

Silver sponsors

Association and media partners

Host publication Premier media partner

AT&T Inc.(NYSE:T) is a premier communications holding company.Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation’s fastest 3G network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet and voice services. AT&T offers the best wireless coverage worldwide, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verseSM and AT&T | DIRECTVSM brands. www.att.com/utilities

Itron is a leading provider of smart grid and smart distribution solutions to the global energy and water industries. Our company is the world’s leading provider of smart metering, data collection and utility software solutions, with nearly 8,000 utilities worldwide relying on our technology to optimize the delivery and use of energy and water. With customers in more than 130 countries, Itron products include electricity, gas, water and heat meters; data collection and communication systems, including smart grid, automated meter reading (AMR), advanced metering infrastructure (AMI), and prepaid metering solutions; meter data management and related software applications; project management, installation, and consulting services. Itron delivers strong value to our customers today, and our solutions will continue to ensure resource sustainability for generations to come. www.itron.com

The Aclara® brand represents the industry’s leading Intelligent Infrastructure™ technologies for providing device networking, data-management, and customer communications to electric, water, and gas utilities globally. Over 500 utilities in nine countries rely on proven Aclara solutions to connect with their customers. Aclara is part of the Utility Solutions Group of ESCO Technologies Inc. (NYSE: ESE), St. Louis. Create Your Intelligent Infrastructure™. www.Aclara.com

Cognera offers proven, cost-effective billing and customer care solutions enabling Competitive Energy Retailers and Utilities to meet increasing customer demands and industry requirements. Our award-winning billing and business intelligence solutions manage complex rates and data, improves customer relationships and help organizations manage Smart Grid requirements quickly and easily, without the large upfront financial investment and associated risk. www.new.cognera.com

Elster (NYSE: ELT) is one of the world’s largest electricity, gas and water measurement and control providers. Its products and solutions are widely used by utilities in the traditional and emerging Smart Grid markets with over 200 million metering devices deployed. Elster sells its products and services in more than 130 countries across residential, commercial and industrial applications. www.elster.com

Enspiria Solutions has real-world experience, deep expertise, and in-depth insights in AMI, MDMS, DR and Smart Grid solutions. More than 35 utilities, with some 60 million meters, have turned to the Enspiria team for help in defining and implementing smart metering and smart grid projects. www.enspiria.com

Distinctive in its ability to be rapidly deployed to connect and analyze the largest data stores, HiQube is a new generation business intelligence and data analytics solution to guide business decisions in customer service and billing, rate scheduling and Smart Grid initiatives. HiQube is developed by Altair Engineering, a global technology company. www.altair.com

METERING.COM

e

Contact: [email protected] or call +1 (917) 826-7853

14 www.meteringamerica.com

SPONSORSHIP AND EXHIBITION

Why Sponsor or Exhibit Participating in the Metering, Billing/MDM America Conference and Exhibition 2012 is an ideal way to position your company as a market leader at this premier event. By sponsoring and exhibiting, you will showcase your brand optimally and generate valuable brand awareness.

Metering, Billing/MDM America Conference and Exhibition 2012 provides a major networking platform for decision makers and professionals representing all areas of the value chain for smart metering, smart grid, AMI, network communications, demand response and grid optimization programs.

A limited number of sponsorship and exhibition opportunities are available. Contact us now so we can put together a personalized package to help you meet your business development goals.

Exhibitors:

Contact our team today to book your space at North America’s most targeted AMI utility exhibition and

conference. Ariel Clark: 917 826 7853 | e: [email protected]

Metering America / Water Meter Summit Exhibit Hall

Networking / Lunch area

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Coffee area Coffee area

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GOLD PASS (BEST RATE) $599 $699 $999 All-Access 3 Day Pass Save $400 Save $300 Metering America $499 $599 $799 2 Day Pass (March 13-14) Save $300 Save $200 Metering America $299 $399 $599 Pre-Conference Workshop Day (March 12) Save $300 Save $200 Water Meter Summit $399 $499 $699 2 Day Pass (March 12-13) Save $300 Save $200 Exhibit Hall Visitor Pass $199 $299 $399 Save $200 Save $100

GOLD PASS (BEST RATE) $999 $1,299 $1,699 All-Access 3 Day Pass* Save $700 Save $400 *Note: Does not include the Utility-Only Workshops on March 12.

Utilities / Government / Academia / Non-Profit only

Vendors / All Others

Registrations received before January 27, 2012

Registrations received before January 27, 2012

Registrations received before February 17, 2012

Registrations received before February 17, 2012

Registrations received after February 17, 2012

Registrations received after February 17, 2012

Registration Information

WATER METER SUMMIT: To view the complete Water Meter Summit program visit www.meteringamerica.com/water

EASY WAYS TO REGISTER

Phone: 888 559 8017Fax: 413 487 6276Email: [email protected]: www.meteringamerica.com

ABOUT THE EVENT ORGANIZERS

Spintelligent is part of Clarion Events, a global business-to-business event organizer with over 280 staff in offices in the UK, Netherlands, United States, South Africa, Brazil, UAE and Singapore. Spintelligent forms part of Clarion’s specialist energy and utilities portfolio which also includes Synergy and The Energy Exchange. Spintelligent has established itself as the key strategic information provider to the global metering, meter-to-cash and customer-end technology sector and as a specialist in African infrastructure development, with a focus on the power and mining sectors.

For more than 13 years, Spintelligent has been building, sharing, connecting and thinking about the business sectors we serve. Our industry leading media products – publications, online portals, conferences, exhibitions, industry reports – enable us to share knowledge and insights, build relationships and deliver real business value to our customers and stakeholders.

Contact Us

Program and Other Inquiries: Tammy Scholtes at [email protected] | Phone: 212 813 2961

Exhibit or Sponsorship Opportunities: Ariel Clark at [email protected] | Phone: 917 826 7853

Press/Marketing: Shayla Woods at [email protected] | Phone: 646 285 1342

HOTEL / VENUE

Manchester Grand Hyatt San DiegoOne Market Place,San Diego, California, USA 92101

Tel: +1 619 232 1234 Fax: +1 619 233 6464www.manchestergrand.hyatt.com

A block of discounted rooms as has been set aside for conference attendees.

Rooms are in a limited supply so we encourage you to book early. Visit www.meteringamerica.com for details on how to book your room.

CREatE a CuStOMIzED


Register Online and Save an Extra 10%. Use Online Discount Code

BROCH

16 www.meteringamerica.comFax back to Jimina Morris at +1 (413) 487-6276 or [email protected]

Registration Form

4. PROVIDE US WITH INVOICE CONTACT & PAYMENT DETAILS

Bank transfer Credit card

Credit card number: - - -

CVC: Expiry date:

Cardholder’s name:

Cardholder’s signature:

Contact person for invoicing:

Organization purchase order number:

Name:

Email:

Phone: ( ) Fax: ( )

3. PROVIDE US WITH THE DELEGATE DETAILS

Please photocopy for multiple registrations

Mr/Mrs/Dr/Prof: First name: Last name:

Job title/Position: Organization name:

Address:

City: State:

Postal code: Country:

Phone: ( ) Fax: ( )

Email:

2. WHAT IS YOUR JOB FUNCTION

Senior Management/VP/President/CEO General Management Engineering/Technical Smart Grid Manager

Energy Storage Manager Research/Education/Academia Customer Service Marketing/Sales Finance

Other

1. WHAT IS YOUR MAIN FOCUS OF INTEREST

Consumer Engagement Billing/MDM Water Meters Smart Metering Other


Unlocking the value and proving ROI of smart meters and AMI for your utility and

your customers

2012

Register by January 27

and Save up to $700

CREatE a CuStOMIzED


tOP REaSOnS YOu ShOulD attEnD:

• Receive best practice templates and customized action plans for every topic covered and prove the event’s ROI when back in the office

• A program only covering solutions available to improve the operations and energy distribution of your grid today for focused, tangible, results

• Proactive networking facilitation onsite to ensure you have the most effective face-to-face time with your peers and top industry experts

The Metering America Guarantee – every attendee will receive:

• A program only covering solutions available to improve the operations and energy distribution of your grid today to achieve safer, more reliable energy delivery to your customers

• Best practice templates for every smart grid topic covered, to help you prove the event’s value to your management and peers when back in the office and ensure RoI for your investment

• Proactive networking facilitation pre-event and onsite, to ensure you have the most effective networking and face time with your peers

Metering America, Billing/MDM and the Water Meter Summit are practical,

results focused events designed to deliver value to utilities today.

Why wait?

Register before January 27th and receive huge discounts

see page 14 for details.

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