Managing your business social reputation final
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Transcript of Managing your business social reputation final
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Managing Your Business Social
Reputation
Presented by
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Social Reputation
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Have A Good ExperienceTell 5 People
Have A Bad ExperienceTell 10 People
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Have A Good Experience Tell3 People
Have A Bad Experience Tell3,000 Pete Blackshaw
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Photo credit: basykes under creative commons license
Social
Reviews
Photo credit: Kitchen Nightmares
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According to Erik Qualman in Socialeconomics
90 % of consumers trust Peer Recommendations
Vs14% of consumers trust
Advertising
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Managing Your Business Social Reputation Is Not A Nice To
Have It’s a Must Have.
1.Listen 2.Build Good Will 3.Plan
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Do You know what people are saying about you?
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In the end it comes down to how you handle people.
What’s your plan?
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How To Maintain Your Business Social Reputation
1. Understand what people are saying about you and where• Google Alerts, Google Places• Review Sites - Yelp• Twitter, Facebook
2. Generate Good Will Ahead of Time • Build Relationships• Be Helpful• Treat Your Online Presence Like Your Offline
Presence3. Have a Plan• Know what you’ll say in good an bad scenarios• Set up guidelines ahead of time• Determine your response time
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For more information check out: Facebook: http://www.facebook.com/Life.Simplified.BusinessTwitter: @JVSimplifiedLinkedIn: http://www.linkedin.com/in/jenvondenbrinkWebsite: http://yourlifesimplified.com